酒店服務(wù)文檔.doc

賓館服務(wù) HOTELSERICES 賓客服務(wù)經(jīng)理 電話分機(jī)：8000Cuest Service Manager Ext: 8000如需服務(wù)請(qǐng)與當(dāng)值賓客服務(wù)經(jīng)理聯(lián)系。For any assistance,please contact us.行李服務(wù) 電話分機(jī)：8000L uggage Service Ext: 8000為您提供24小時(shí)行李服務(wù)以及貴重物品寄存服務(wù)，如需服務(wù)請(qǐng)聯(lián)系禮賓部。Our24hours bellboys provide you luggage service and valuables storage.For any assistance,please contact us.接待服務(wù)/問詢服務(wù) 電話分機(jī)： 0Reception/Information Ext: 0提供24小時(shí)的接待/問詢服務(wù)，位于大堂。Located in the lobby,our receptionists provide you24hours service.商務(wù)中心 電話分機(jī)：8000 Business Center Ext: 8000位于大堂，提供商務(wù)、訂票、郵件服務(wù)。Locates in the lobby,our Business Center service provide you business service,tickets booking Seruice Time:07:00-21:00總機(jī)服務(wù) 電話分機(jī)：0Operator Ext: 0為您提供電話信息查詢、留言服務(wù)。Our operator will provide you information and message service.訂房服務(wù) 電話分機(jī)：0Reservation Ext: 0酒店提供24小時(shí)訂房服務(wù)。We provide you24hours reservation service.醫(yī)療服務(wù) 電話分機(jī)：8000Clinic Service Ext: 8000如需要服務(wù)，請(qǐng)與當(dāng)值賓客服務(wù)經(jīng)理聯(lián)系。For any assistance,please contact Guest Service Manager.酒店部分樓層設(shè)無煙客房區(qū)域，為您提供清新的住宿環(huán)境。We provide Non-smoking rooms for those non-smokers to choose.客房中心 電話分機(jī)：8500HouseKeeping Ext: 8500您若需要增加房?jī)?nèi)用品或服務(wù)請(qǐng)于客房中心聯(lián)系。If you need any additional room supplies and services HouseKeeping 飲用水 Drinking Water如需飲用開水請(qǐng)用房?jī)?nèi)開水器。Please make use of the electric thremos if you need some hot water.大堂保險(xiǎn)箱 Lobby Safe大堂接待處出為閣下提供免費(fèi)使用的保險(xiǎn)箱，較大的貴重物品可存放在大堂保險(xiǎn)箱內(nèi)。酒店管理當(dāng)局對(duì)留在客房?jī)?nèi)物品的任何損壞或遺失不負(fù)任何責(zé)任。Each room is fitted with a safe ,your valutable belongings are recommended to be keep in the safe .Please open the your safe door before you checkout . Bye the way ,the lobby located provide free safes for bigger valutable belongings .The hotel management is not liable to any loss or damage valutables left in the gust rooms .客房照明系統(tǒng) Lighting Control of Guest Room房間配有燈光總控制器，將磁卡插入取電器內(nèi)，燈光便會(huì)自動(dòng)開亮，當(dāng)您離開房間時(shí)，請(qǐng)取出磁卡，燈光便會(huì)自動(dòng)開關(guān)。Each room is equipped with master switch control lighting.Please insert the card key in to the slot beside the door to turn on the lights.When leaving the room please remove the card key to turn lights off automatically.洗衣服務(wù) Laundry and Dry Cleaning Service如有水洗、干洗衣物請(qǐng)與客房中心8500聯(lián)系。詳情閱洗衣單。For laundry and dry cleaning ,please contact Housekeeping at Ext 8500 For details please refer to the laundry list .擦鞋服務(wù) Shoe Polishing Service房?jī)?nèi)備有擦鞋布，如需提供擦鞋服務(wù)，請(qǐng)與客房中心聯(lián)系。Each room provide shoe polishing ,please contact HouseKeeping if you need extra service.吹風(fēng)筒 Hair Dryer客房的浴室備有吹風(fēng)筒，如有問題請(qǐng)與客房中心聯(lián)系。Pleas contact Housekeeping if there is any problem with the hair dryer in your washroom.冰塊 Ice Cube如您需要冰塊，請(qǐng)與客房中心聯(lián)系。If you need ice cube ,please contact Housekeeping.寬帶上網(wǎng)接口 Broadband Access (ADSL Access)酒店客房已安裝寬帶上網(wǎng)接口。The guest rooms had fixed with broadband access.叫醒服務(wù) Wake-Up Calls Service請(qǐng)按0/8000與接線生聯(lián)絡(luò)，確定您的叫醒時(shí)間。Wake-up calls can be arranged by the operator to confirm the time.please dial 0/8000失物招領(lǐng) Lost & Found如有物品遺失，請(qǐng)與客房中心聯(lián)系。遺失物品，酒店保留三個(gè)月，易變質(zhì)物品只保留三天。在上述期限內(nèi)無人認(rèn)領(lǐng)的物品，酒店有權(quán)自行處理。For lost and found items,please contact Housekeeping ,the hotel will only keep lost and found items for a period of three months .Perishable items will be retained for three days only.The hotel reserves the right to dispose of any item which is not claimed within this period of time.請(qǐng)勿打擾 “Do Not Disturb” Service當(dāng)您需謝絕探訪及不被打擾時(shí)，請(qǐng)將“請(qǐng)勿打擾”牌掛在門把手上，并通知接線生不要把接轉(zhuǎn)電話到客房。When you do not want to be disturb,please hang out this card on the knob,you can also inform the operator not to contact any call to your room.電熨斗/慰衣板 Iron /Iron Board客房中心備有電慰斗和慰衣板，如有需要可與客房中心聯(lián)系。The Housekeeping provide iron and iron board ,if any need please contact Housekeeping.房?jī)?nèi)用餐服務(wù) Roon Service本酒店提供11：0024：00房?jī)?nèi)用餐服務(wù)(提供中餐與西餐可供選擇)，詳情請(qǐng)參閱