監(jiān)控人員CCTV Operator.doc

CCTV OPERATOR監(jiān)控人員My manager is: Team Leader我的主管是：組長(zhǎng)My job is:我的工作是:To make sure CCTV system, alarms and cameras are in good condition; CCTV system is properly operated, alarms are professionally and timely handled and CCTV records are regularly reviewed so that mall is always under monitored and potential risk is detected in time.我確保監(jiān)控系統(tǒng)、報(bào)警設(shè)備和攝像頭處于良好狀態(tài)；監(jiān)控系統(tǒng)被正確操作，報(bào)警被正確及時(shí)的處理以及監(jiān)控錄像被定期回放，從而保證購(gòu)物中心一直處于監(jiān)控之下，潛在風(fēng)險(xiǎn)被及時(shí)發(fā)現(xiàn)。I spend:我的時(shí)間分配:55% of my time operating CCTV system to monitor the whole mall and handling alarms professionally, reporting anything wrong or potential risks to relevant departments and keeping track of the next steps25% of my time reviewing last days CCTV records and reporting anything suspicious to the team leader and also record all of the problems in the CCTV logbook 20% of my time making sure CCTV system, alarms and cameras are in good condition, reporting the problems to CCTV suppliers and keeping track of the repairing 55%的時(shí)間用于操作監(jiān)控系統(tǒng)以監(jiān)控整個(gè)購(gòu)物中心，正確處理報(bào)警，及時(shí)的與相關(guān)部門(mén)溝通發(fā)現(xiàn)的問(wèn)題和潛在風(fēng)險(xiǎn)，并追蹤問(wèn)題的下一步處理25%的時(shí)間用于回放前一天的監(jiān)控錄像，并將任何可疑情況匯報(bào)給組長(zhǎng)，并將所有問(wèn)題記錄在監(jiān)控系統(tǒng)登記冊(cè)當(dāng)中20%的時(shí)間用于確保監(jiān)控系統(tǒng)、報(bào)警設(shè)備和攝像頭處于良好狀態(tài)，發(fā)現(xiàn)問(wèn)題及時(shí)聯(lián)系廠商進(jìn)行維修并追蹤維修進(jìn)度I know Ive done a great job if:我知道我做得很好如果: I support the mall to achieve its security performance measures The CCTV system plays an important role in security & risk management 我支持購(gòu)物中心完成他們的安全績(jī)效指標(biāo)。 監(jiān)控系統(tǒng)在安全&危險(xiǎn)管理中起到很重要的作用The people I need to work with are:我需要和這些人合作:Inside my function 在我的職能內(nèi)Outside my function 在我的職能外Team Leader組長(zhǎng)Floor Guards樓面保安Mall Operation Team購(gòu)物中心營(yíng)運(yùn)團(tuán)隊(duì)Local Police 當(dāng)?shù)鼐紺ustomer顧客Tenant租戶(hù)The skills I need are:我需要以下技能:Leadership and General skills領(lǐng)導(dǎo)和綜合技能Operating skills營(yíng)運(yùn)技能Experience required要求的經(jīng)驗(yàn)什么WhatCustomer Focus Drive Personal Integrity Team Working Developing Self & OthersAnalysis & Decision MakingManaging PerformanceManaging Change Gaining Commitment 關(guān)注顧客自我驅(qū)動(dòng)力正直團(tuán)隊(duì)精神發(fā)展自我與他人分析與決策績(jī)效管理變革管理取得承諾Identify RiskAnalyze RiskManage RiskLoss Prevention and Security PoliciesSystems and procedures 確認(rèn)風(fēng)險(xiǎn)分析風(fēng)險(xiǎn)管理風(fēng)險(xiǎn)防損與安全政策系統(tǒng)和流程 Computer skills Implementation of LPS Policies Security Technology 電腦操作技術(shù) 執(zhí)行防損與安全政策 安全技術(shù)怎么做HowCCTV Operation Training 監(jiān)控系統(tǒng)操作培訓(xùn)What I have to do我必須做什么Activities行動(dòng)People To consistently deliver Every Little Helps for people人員對(duì)我們的人員始終如一地進(jìn)行每一個(gè)細(xì)小的幫助。An opportunity to get on An interesting jobA manager who helps meTo be treated with respect我有機(jī)會(huì)取得進(jìn)展我有一份有趣的工作我的主管為我能夠做好工作給予支持我們互相信賴(lài)并彼此尊重 Listen to my leaders and colleagues advice Celebrate success in my team Find out and develop my capabilities, be ready to meet new challenges 詢(xún)問(wèn)并聽(tīng)取領(lǐng)班和同事的意見(jiàn)反饋 慶祝團(tuán)隊(duì)的成功 找出并發(fā)展自身才能，時(shí)刻準(zhǔn)備接受新的進(jìn)展和任命Customer - To consistently deliver Every Little Helps for customers顧客-對(duì)我們的顧客始終如一地進(jìn)行每一個(gè)細(xì)小的幫助Earn lifetime loyaltyThe aisles are clearI can get what I want The prices are goodThe staff are great獲得終身忠誠(chéng)通道暢通我能得到我想要的價(jià)格公道員工很棒 I help customers to protect their property I conduct myself in a professional and prepared manner I apply Lifespace value consistently to all customers and staff 我?guī)椭櫩捅Ｗo(hù)他們的財(cái)產(chǎn) 我以專(zhuān)業(yè)有準(zhǔn)備的方式進(jìn)行工作。 我把樂(lè)都匯的價(jià)值始終適用于所有顧客和員工。Operations - To consistently deliver Every Little Helps for operations營(yíng)運(yùn)-對(duì)營(yíng)運(yùn)始終如一地進(jìn)行每一個(gè)細(xì)小的幫助We try to get it right first timeWe deliver consistently everydayWe make our jobs easier to doWe know how vital our jobs areWe always save time and money 第一次我們就盡量讓它正確我們每天始終如一地執(zhí)行我讓工作變得更簡(jiǎn)單我們知道我們的工作有多重要我們一直堅(jiān)持節(jié)省時(shí)間和金錢(qián) I well operate CCTV system and handle alarms to find mall potential risk I implement the reporting process so that all security incidents are reported in a timely and accurately manner I share information to assist with loss prevention initiatives I detect offences by customers and staff and ensure they are brought to a satisfactory conclusion 我很好的操作監(jiān)控系統(tǒng)，及時(shí)處理報(bào)警以發(fā)現(xiàn)購(gòu)物中心的潛在風(fēng)險(xiǎn) 我執(zhí)行報(bào)告流程，以便所有安全事件都及時(shí)準(zhǔn)確的報(bào)告。 我分享信息幫助防損工作的進(jìn)行。 我通過(guò)顧客和員工察覺(jué)犯罪并確保它們的解決會(huì)達(dá)到令人滿意的結(jié)果。Finance - To consistently deliver Every Little Helps for finance財(cái)務(wù)-對(duì)財(cái)務(wù)始終如一地進(jìn)行每一個(gè)細(xì)小的幫助Grow salesMaximise profitManage our investment 增長(zhǎng)銷(xiāo)售管理我們的投資利潤(rùn)最大化 I check that all security resources are productively utilised and deliver their full potential I protect the property of mall and customers to minimize loss 我檢查所有的安全資源都有效利用并發(fā)揮出了最大潛能。 我保護(hù)購(gòu)物中心和顧客的財(cái)產(chǎn)，將損失降至最低Community - To consistently deliver Every Little Helps for our community社區(qū)-對(duì)我們的社區(qū)始終如一地進(jìn)行每一個(gè)細(xì)小的幫助Be responsible, fair and honestBe a good neighbour有責(zé)任心，公正，誠(chéng)實(shí)做一個(gè)好鄰居 I am with my team to be seen as