酒店英語口語

1、酒店英語飯店英語交流用語歡迎、問候用語1、good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。2、how do you do?您好?。ǔ醮我娒妫ゞlad to meet you.很高興見到您。3、how are you?您好嗎？fine, thanks. and you? 很好，謝謝。您好嗎？4、welcome to our hotel (restaurant, shop).歡迎到我們賓館（餐廳、商店）來。5、wish you a most pleasant stay in our hotel.愿您在我們賓館過得愉快。6、

2、i hope you will enjoy your stay with us.希望您在我們賓館過得愉快。（客人剛入店時） i hope you are enjoying your stay with us. 希望您在我們賓館過得愉快。（客人在飯店逗留期間） i hope you have enjoyed your stay with us.希望您在我們賓館過得愉快。（客人離店時）7、have a good time!祝您過得愉快！8、*hotel, front desk. can i help you?*飯店，前廳。您找誰？9、sorry, ive dialed the wrong numb

3、er.對不起，我撥錯號了。10、may i speak to your general manager?能和你們總經理說話嗎？ speaking.我就是。11、sorry, he is not in at the moment.對不起，他現(xiàn)在不在。 would you like to leave a message?您要留口信嗎？12、pardon.對不起，請再說一遍，好嗎？ i beg your pardon.對不起，請再說一遍，好嗎？飯店英語交流用語祝賀用語13、congratulations!祝賀您！14、happy birthday!生日快樂！15、happy new year!新年快

4、樂！16、merry christmas!圣誕快樂！17、have a nice holiday!假日快樂18、wish you every success!祝您成功！答謝和答應語:19、thank you (very much).謝謝您（非常感謝）。20、thank you for your advice (information, help)感謝您的忠告（信息、幫助）。21、its very kind of you.謝謝，您真客氣。22、you are welcome.不用謝。23、not at all.不用謝。dont mention it.不用謝。24、its my pleasure.

5、非常高興為您服務。(with pleasure.) (my pleasure.)25、i am at your service.樂意為您效勞。26、thank you for staying in our hotel.感謝您在我們酒店下榻。27、im sorry.很抱歉。28、excuse me.對不起。29、im sorry, its my fault.很抱歉。那是我的過錯。30、sorry to have kept you waiting.對不起，讓您久等了。31、sorry to interrupt you.對不起，打擾您了。32、im sorry about this.對此表示抱歉。

6、my apologize.我向您道歉。33、i apologize for this.我為此道歉。34、thats all right.沒關系。35、lets forget it.算了吧。 飯店英語交流用語征詢和指路用語36、can(may)i help you?我能幫您什么嗎？yes, please.好的。37、what can i do for you.我能為您干點什么？38、is there anything i can do for you?有什么能為您效勞的嗎?39、just a moment, please.請稍等一下。40、may i use your phone?我能借用您的電

7、話嗎？certainly.當然可以。yes, of course.當然可以。41、go upstairs/downstairs.上樓/下樓。42、its on the second (third) floor.在二（三）樓。43、excuse me.對不起。where is the washroom (restroom, elevator)?請問盥洗室（休息室、電梯）在哪兒？this way, please.請這邊走turn left /right.往左轉/右轉。45、its in the lobby near the main entrance.在大廳靠近大門。46、its in the b

8、asement at the end of the corridor.在地下室走廊盡頭。 飯店英語交流用語提醒和告別用語47、mind/(watch)your step.請走好。48、please be careful.請當心。49、please dont leave anything behind.請別遺忘您的東西。50、dont worry.別擔心。51、take it easy.放心好了。52、please dont smoke here.請不要在這邊抽煙。53、goodbye.再見。54、see you later.再見。55、good night.晚安。56、see you tomo

9、rrow.明天見。57、goodbye and thank you for coming.再見，謝謝您的光臨。58、goodbye and hope to see you again.再見，希望再見到您。59、have a nice trip!一路平安！60、wish you a pleasant journey! good luck! 祝您旅途愉快！祝您好運！ 飯店英語交流用語前廳和客房部用語1、have you got a reservation?您預定過了嗎？2、may i know your name and room number?您能告訴我您的名字與房間號嗎？3、here is y

10、our room key.給您房間鑰匙。4、please pay at the cashiers desk over there.請去那邊帳臺付款。5、are these your baggage?這些是您的行李嗎？may i take them for you?我來幫您拿好嗎？6、housekeeping, may i come in?客房服務員，我可以進來嗎？7、leave your laundry in the laundry in the laundry bag behind the bathroom door. 請把要洗的東西放在浴室門后的洗衣袋中。8、i hope im not d

11、isturbing you.我希望沒有打擾您。9、one moment, madam. ill bring them to you right away.等一會兒，夫人。我馬上送來。10、ill send for an electrician( doctor.)我給您請電工（大夫）。餐飲部：11、sit down, please. here is the menu.請坐，給您菜單，先生。 may i take your order, sir? 您要點菜嗎？12、what would you like to have, coffee or tea?您要喝咖啡還是茶？13、would you li

12、ke to have any wine with you dinner?您用餐時要喝點酒嗎？14、service hours are:（餐廳）供應時間是：7:00a.m.to 9:00a.m.for breakfast.早餐7點到9點。11:30a.m.to1: 30p.m.for lunch.午餐11點半到1點半。6:30p.m.to 8:30p.m.for dinner.晚餐6點半到8點半。15、here is the bill. please sign it.這是您的賬單，請簽字。 飯店英語交流用語銷售用語1、what kind of room(food) would you like

13、to have?您需要什么樣的房間（吃什么樣的菜）？2、here is a brochure of our hotel and tariff.這是介紹我們飯店的小冊子和價目表。3、well give you a 10%(ten percent ) discount.我們給您九折優(yōu)惠。4、well offer tour guides complimentary breakfasts.我們給陪同提供免費早餐。5、we accept your terms.我們接受您的條件。6、may i introduce myself?讓我介紹我自己。7、may i present you a litter so

14、uvenir?請接受我們的一點小紀念品。8、lets drink to our friendship!為我們的友誼干杯！9、let me propose a toast to the health of our guests!建議為在座客人的健康干杯！10、cheers!(bottoms!)干杯！11、how do you like chinese food?您喜歡中國菜嗎？12、what do you think of our service?您對我們的服務有什么意見？13、thank you for your comments(compliment, suggestions).謝謝您給我們

15、提的意見（贊揚、建議）。14、im afraid its against the hotels regulations.這是違反飯店規(guī)章制度的。15、in our hotel we dont accept tips.我們飯店是不收小費的。 its our pleasure to serve our guests well.我們?yōu)槟転榭腿朔蘸枚械礁吲d。 thank you all the same.然而，還是要謝謝您。16、im afraid youll have to pay for the damage.您必須賠償。17、thank you for telling us about it

16、.謝謝您告訴我們 ill look into the matter right away.我馬上去處理這件事情。18、i assure you it wont happen again.我保證此類事情不會再發(fā)生。19、please dont worry, sir (madam)先生（夫人），請不必擔心。 i will send someone up to your room right away.我馬上派人到你的房間去。20、i cant guarantee anything, but ill try my best.我不能保證，但我會盡力而為。21、what can i show you.您

17、要買什么？22、how do you like this fashion (color, size, design )?您喜歡這種款式（顏色、尺寸、圖案）嗎？23、the extra large size of this color is out of stock.這種顏色的特大號已經賣完了。 please try us again tomorrow.請明天再來看看。24、they are altogether 175(one hundred and seventy-five) yuan.共計175元。 you may pay in cash or with credit card.您可以付現(xiàn)

18、金也可以用信用卡。25、you have made a good choice, you have very good taste.您真會買東西，眼力真好。 賓館英語預訂房間1id like to book a double room for tuesday next week.下周二我想訂一個雙人房間。2whats the price difference?兩種房間的價格有什么不同？3a double room with a front view is 140 dollars per night, one with a rear view is 115 dollars per night.一

19、間雙人房朝陽面的每晚140美元，背陰面的每晚115美元。4i think ill take the one with a front view then.我想我還是要陽面的吧。5how long will you be staying?您打算住多久？6well be leaving sunday morning.我們將在星期天上午離開。7and we look forward to seeing you next tuesday.我們盼望下周二見到您。8id like to book a single room with bath from the afternoon of october 4

20、 to the morning of october 10.我想訂一個帶洗澡間的單人房間，10月4日下午到10月10日上午用。9we do have a single room available for those dates. 我們確實有一個單間，在這段時間可以用。10what is the rate, please?請問房費多少？11the current rate is $ 50 per night.現(xiàn)行房費是50美元一天。12what services come with that?這個價格包括哪些服務項目呢？13that sounds not bad at all. ill tak

21、e it.聽起來還不錯。這個房間我要了。14by the way, id like a quiet room away from the street if that is possible. 順便說一下，如有可能我想要一個不臨街的安靜房間。dialogue aa: room reservations. good afternoonb: id like to book a double room for tuesday next weeka: thats fine, sir. a double room for tuesday, september12th, with a front view

22、 or rear view?b: whats the price difference?a: a double room with a front view is 140 dollars per night, one with a rear view is 115 dollars per night.b:i think ill take the one with a front view then.a:how long will you be staying?b:wellbeleavingsundaymorning.a:thatwillbefivenights,sir.thankyouvery

23、much,andwelookforwardtoseeingyounexttuesday.b:good.thatsallsettledthen.good-bye.a:good-bye.dialogueba:advancereservations.canihelpyou?b:yes,idliketobookasingleroomwithabathfromtheafternoonofoctober4tothemorningofoctober10.a:yes,wedohaveasingleroomavailableforthosedates.b:whatistherate,please?a:thecu

24、rrentrateis$50pernight.b:whatservicescomewiththat?a:for$50youllhavearadio,acolortelevision,atelephoneandamajorinternationalnewspaperdeliveredtoyourroomeveryday.b:thatsoundsnotbadatall.illtakeit.a:verygood.couldyoutellmeyourname,sir,please?b:yes,itismoore.a:howdoyouspellit,please?b:itsm-o-o-r-e.a:m-o

25、-o-r-e.andwhatisyouraddress,please?b:itis3600montagueboulevard,hattiesburg,mississiippi39401u.s.a.a:excuseme,sir,butcouldyouspeakalittlemoreslowly,please?b:sure,noproblem.its3600montagueboulevard,hattiesburg,mississippi39401u.s.a.haveyougotit?a:yes,soitis3600montagueboulevard,hattiesburg,mississippi

26、39401u.s.a.b:thatsright.a:whataboutyourtelephonenumber?b:(601)264-9716.bytheway,idlikeaquietroomawayfromthestreetifthatispossible.a:aquietroomawayfromthestreetispreferred.o.k.wellmailyouareservationcardconfirmingyourbookingassoonaspossible.welookforwardtoyourvisit.b:thankyouandgood-bye.a:good-bye.wo

27、rdsandexpressionssettlev.解決 availablea.可得到的，有用的 confirmvt.使堅定，認可 mississippin.密西西比（美國州名）賓館英語在賓館門口15welcometoourhotel.歡迎光臨。16soyouhavegotaltogetherfourpiecesofbaggage?您一共帶了4件行李，是不是？17letmehaveacheckagain.讓我再看一下。18thereceptiondeskisstraightahead.接待處就在前面。19afteryou,please.你先請。20excuseme,wherecanibuysom

28、ecigarettes?勞駕。我到哪兒可買到香煙？21thereisashoponthegroundfloor.一樓有個商店。22itsellsbothchineseandforeigncigarettes.在那兒可買到中國香煙和外國香煙。23canialsogetsomesouvenirsthere?也可以買到紀念品嗎？24thereisacountersellingallkindsofsouvenirs.有個柜臺出售各種各樣的紀念品。25excuseme,whereistherestaurant?勞駕，請問飯廳在哪兒？26wehavechineserestaurantandawestern

29、-stylerestaurant.whichonedoyouprefer？ 我們有中餐廳和西餐廳，你愿意去哪個?27idliketotrysomechinesefoodtoday.今天我想嘗嘗中國菜。dialoguea(a car pulls up in front of huatian hotel and a door man(a)goes forward to meet the guests band c, opening the door of the car for them.)a:goodevening, sir and madam. welcome to ourhotel.mr b

30、ell(b):thanks. good evening.a:(openingthetrunk,takingoutthebaggageandlookingatthenameonthebaggagetags.)imthedoorman,sir.soyouhavegotaltogetherfourpiecesofbaggage?b:er.maybefive,margaret(c)?a:five?oh,sorry.letmehaveacheckagain.c：oh,no,henry.alwayspoormemory!wevegotonlyfour.b:isee.(tothedoorman)sorry,

31、boy.youreright.fourpieces.a:nevermind,sir.thereceptiondeskisstraightahead.afteryou,please.b:yes,thankyou.dialogueba:excuseme.wherecanibuysomecigarettes?b:thereisashoponthegroundfloor.itsellsbothchineseandforeigncigarettes.a:canialsogetsomesouvenirsthere?b:yes,sir.thereisacountersellingallkindsofsouv

32、enirs.a:bytheway,whereisthemensroom?b:thereisoneattheendofthecorridor.a:thankyou.b:youarewelcome.dialogueca:excuseme,whereistherestaurant?b:wehavechineserestaurantandawestern-stylerestaurant.whichonedoyouprefer?a:idliketotrysomechinesefoodtoday.b:thechineserestaurantisonthesecondfloor.a:whataretheho

33、ursattherestaurant?b:breakfast6:0to9:00a.m.;lunch11:30a.m.to2:00p.m.;dinner5:30to9:00p.m.a:thankyou.b:yourewelcome.wordsandexpressionscigaretten.香煙、紙煙 souvenirn.紀念品，紀念物 corridorn.走廊賓館英語在接待處(1)28i want a double room with a bath.我要一間有浴室的雙人房。29howmuchadaydoyoucharge?每天收費多少？30itishundredyuanadayincludin

34、gheatingfee,butexcludingservicecharge. 一百元一天，包括供暖費但不包括服務費。31itsquitereasonable.收費十分合理。32howlongdoyouintendtostayinthishotel?您準備住多久？33haveyougotthroughwiththecheck-inprocedure?你是否已經辦妥住宿登記手續(xù)？34canibookasingleroomformyfriendbeforehandashewillarriveinshanghaitomorrowmorning? 我能為我的朋友預訂一間單人房嗎?他將于明天早上到達上海。

35、35wouldyoumindfillinginthisformandpayahundredyuaninadvanceforhim. 請?zhí)詈貌㈩A付一百元錢。36thisisareceiptforpayinginadvance.pleasekeepit.這是預付款收據(jù)，請收好。37haveyouanyvacant(spare)roominthehotel?旅館里有空余房間嗎？38sorry,wehavenovacant(spare)roomforyou.buticanrecommendyoutotheorienthotelwhereyoumaygetaspareroom. 對不起，我們已經客滿了。

36、但是我可以介紹您去東方飯店，那里有空余的房間。39goodafternoon,myroomnumberis321.anymailforme? 下午好！我的房號是321。有我的信嗎？40yes.youhavetwolettersandonetelegram,alsoamessagewasleftbyaladybeforeonehour. 有的。您有兩封信和一封電報，一小時前有一位小姐來電話留言給您。41illmailalettertou.s.a.byairmail.我要寄一封航空信到美國。42howmuchdoihavetopayforyou?我要付多少錢？43alettergenerallym

37、ailstoamerica-europe-africabyairmail.first20gramsis20yuan. 通常一封寄到美國、歐洲、非洲的航空信，20克收費20元。dialoguea(a:receptionistb:guest)b:iwantadoubleroomwithabath.howmuchadaydoyoucharge?a:itisahundredyuanadayincludingheatingfeebutexcludingservicecharge.b:itsquitereasonable.a:howlongdoyouintendtostayinthishotel?b:is

38、hallleaveinafortnight(halfamonth).a:haveyougotthroughwiththecheck-inprocedure?b:oh,yes,imgoingtofillintheformofregistrationrightnow.canibookasingleroomformyfriendbeforehandashewillarriveinshanghaitomorrowmorning?a:sure.hereistheformforreservations.wouldyoumindfillinginthisformandpayhundredyuaninadva

39、nceforhim.b:allright.thisisonehundredyuantopayformyreservation.a:thankyou.thisisareceiptforpayinginadvance.pleasekeepit.dialoguebb:haveyouanyvacant(spare)roominthehotel?a:sorry,wehavenovacant(spare)roomforyou.buticanrecommendyoutotheorienthotelwhereyoumaygetaspareroom.b:thatsoundsverygood!canibookth

40、eplaneticket(trainticket,shipticket)here?a:pleasegotothecaacofficetobookyourplaneticket.ifyouwanttobookyourtrainticketorshipticket,youdbettergototheshanghaiinternationaltravelservice.b:couldyoutellmehowmanykindsofroomsdoyouhave?a:therearesinglerooms,doublerooms,suitesanddeluxesuitesinourhotel.everyr

41、oomisequippedwithabathandatelephone.b:oh,isee.thanks.a:youarewelcome.dialoguec(a:guestb:receptionist)a:goodafternoon，myroomnumberis321.anymailforme?b:yes.youhavetwolettersandonetelegram,alsoamessagewasleftbyaladybeforeonehour.a:letmeseewhocalled.?ihavetomakeaphonecallwillyougetmetheparty？hereisthenu

42、mberb:ok.waitformoment.hereisyourparty.a:thankyou.illmailalettertou.s.a.byairmail.howmuchdoihavetopayforyou?b:alettergenerallymalltoamerica-europe-africabyairmail.first20gramsis20yuaneachadditional20gramsis15yuan.a:oh,isee.thankyouverymuch.wordsandexpressionsheatingfee供暖費 excludevt.把排除在外 reasonablea

43、.價錢公道的，不貴的fortnightn.十四日，兩星期 proceduren.過程，步驟，程序 checkinprocedure住宿登記手續(xù)registrationn.登記，注冊 deluxesuites豪華套房賓館英語在接待處(2)44yes,wedohaveareservationforyou.對了，我們這兒是有您預訂的房間。45wouldyoupleasefilloutthisformwhileiprepareyourkeycardforyou? 請您把這份表填好，我同時就給您開出入證，好嗎？46whatshouldifillinunderroomnumber?“房間號碼”這一欄我該怎

44、么填呢？47illputintheroomnumberforyoulateron.過會兒我來給您填上房間號碼。48youforgottoputinthedateofyourdeparture.您忘了填寫離店日期了。49andhereisyourkey,mr.bradley.yourroomnumberis1420. 給您房間的鑰匙，布拉德利先生。您的房間號碼是1420。50itisonthe14thfloorandthedailyrateis$90.房間在14層，每天的房費是90美元。51pleasemakesurethatyouhaveitwithyouallthetime. 請務必隨時帶著

45、它。52mybusinessnegotiationhasprogressedmuchmoreslowlythanihadexpected. 我的業(yè)務談判進行得比我原先預料的慢了許多。53iwonderifitispossibleformetoextendmystayatthishotelfortwodays. 我想知道是否可以讓我在這兒多呆兩天。54illtakealookatthehotelsbookingsituation. 我來查看一下本店房間的預訂情況。55imgladthatwellbeabletoacceptyourextensionre-quest. 很高興我們有辦法接受您延長住

46、宿的要求。56butimafraidthatitwillbenecessaryforustoaskyoutochangeroomsforthelasttwonights. 不過，恐怕最后兩天我們得請您搬到別的房間去。57wehavealreadyletyourroomtoanothergentleman. 我們已經把您住的房間租給了另外一位先生。58thatsnoproblematall.沒問題。dialogueaa:goodmorning,sir.canihelpyou？b:goodmorning!ihaveareservationforasingleroomwithabathhere.a:

47、mayihaveyourname,sir,please?b:bradley,johnbradley.a:justamoment,sir,whileilookthroughourlist.yes,wedohaveareservationforyou,mr.bradley.wouldyoupleasefilloutthisformwhileiprepareyourkeycardforyou？b:yes.caniborrowyourpenforaminute,please？a:sure.hereyouare.b:whatshouldifillinunderroomnumber？a:youcanjus

48、tskipthat.illputintheroomnumberforyoulateron.b:(afterhehascompletedtheform)hereyouare.ithinkivefilledineverythingcorrectly.a:letmeseename,address,nationality,forwardingaddress,passportnumber,placeofissue,signatureanddateofdeparture.oh,here,sir.yourforgottoputinthedateofyourdeparture.hereletmefilliti

49、nforyou.youareleavingon.？b:ocrober24.a:noweverythingsinorder.andhereisyourkey,mr.bradley.yourroomnumberis1420.itisonthe14thfloorandthedailyrateis90.hereisyourkeycardwithalltheinformationonyourbooking,thehotelservicesandthehotelrulesandregulationsonit.pleasemakesurethatyouhaveitwithyouallthetime.youn

50、eedtoshowitwhenyousignforyourmealsanddrinksintherestaurantsandthebars.youalsoneedtoshowitwhenyoucollectyourkeyfromtheinformationdesk.b:ok.illtakegoodcareofit.a:andnowifyouareready,mr.bradley,illcallthebell-boyandhelltakeyoutoyourroom.b:yes,imready.thankyou.a:ihopeyouenjoyyourstaywithus.b:illtry.dial

51、ogueba:goodmorning:canihelpyou?b:goodmorning.immr.douglassinroom1208.mybusinessnegotiationhasprogressedmuchmoreslowlythanihadexpected.thismakesitnecessaryformetostayonhereforanotherday.iwonderifitispossibleformetoextendmystayatthishotelfortwodays.a:illtakealookatthehotelsbookingsituation.yes,sir,img

52、ladthatwellbeabletoacceptyourextensionre-quest.butimafraidthatitwillbenecessaryforustoaskyoutochangeroomsforthelasttwonights.yousee,wehavealreadyletyourroomtoanothergentle-man.isthatacceptabletoyou?b:yes,thatsnoproblematall.a:letmesee.room1111willbevacant.howaboutroom1111.b:thatisfine.a:whenwouldyou

53、liketomovetomorrow?b:idontknow.a:thenewoccupantwillbecheckinginalittleaftertwelve.b:thatmeansihavetomoveoutbefore12.letmesee.illbeleavingforthenegotiationat9:30tomorrowmorningandiwillnotbereturningtothehoteluntilsometimeintheafternoon.soimgoingtohavetodoitbeforeigotothenegotiation.well,ithinkiwillmo

54、veat9oclock.a:good.iwillsendabellboytoyourroomandhelpyouwithyourluggageat9oclock.andpleaseremembertobringyourkeycardtothereceptiondeskwhenyoupassittomorrowsothaticanchangetheroomnumberonit.b:iwill.thankyouverymuch.a:goodbye.wordsandexpressionsnationalityn.國籍 forwardv.發(fā)送，寄發(fā) forwardingaddress轉投地址 pass

55、portn.護照placeofissue發(fā)照地點 signaturen.簽名 departuren.離開 regulationn.規(guī)章，規(guī)定，條例negotiationn.談判；磋商 extensionn.延長日期1）x.o.炒蘿卜糕turnip cake with xo sauce（2）八寶飯eight treasure rice（3）白粥plain rice porridge（4）xo醬海鮮蛋炒飯stir-fried rice with assorted seafood in xo sauce（5）鮑魚絲金菇燜伊面stir-fried noodles with mushrooms and

56、shredded abalone（6）鮑汁海鮮燴飯boiled seafood and rice with abalone sauce（7）鮑汁海鮮面seafood noodles with abalone sauce（8）北京炒肝stir-fried liver beijing style（9）北京雞湯餛飩wonton in chicken soup（10）北京炸醬面noodles with bean paste（11）碧綠鮮蝦腸粉fresh shrimps in rice flour noodles with vegetables（12）冰糖銀耳燉雪梨stewed sweet pear with white fungus（13）菜脯叉燒腸粉steamed rice rolls with preserved vegetables（14）菜盒子stir-fried crispy cake stuffed with vegetable（15）菜肉大餛飩pork and vegetab