酒店專業(yè)英語詞匯

1、酒店專業(yè)英文及縮寫gm- general manager總經(jīng)理dgm- duty general manager副總dor- director of rooms客務(wù)部總監(jiān)am- assistant manager大堂經(jīng)理（住店時(shí)投訴可以找的人）fin- finance財(cái)務(wù)部dof- director of finance財(cái)務(wù)總監(jiān)dom- director of sales & marketing銷售部總監(jiān)fo- front office前廳部fom- frontofficemanager前廳部經(jīng)理fd- frontdesk前臺(tái)conc- concierge禮賓部bc- business cen

2、ter商務(wù)中心(不同于b.c.-beforechrist)公元前cl- cloub lounge行政酒廊hc- health club健康中心tc- ticket center票務(wù)中心f&b- food&beverage餐飲部eng- engineering工程部hk- house keeping客房部hr- human resources人力資源部平均房價(jià)指數(shù)ari:averagerateindex;ctp營業(yè)利潤貢獻(xiàn):contributiontotradingprofit;gop總經(jīng)營利潤:grossoperatingprofit;revpar平均每間可賣房間的收入:revenuepera

3、vailableroom;rgi收入產(chǎn)生指數(shù):revenuegenerationindex;gsts賓客意見調(diào)查系統(tǒng):guestsatisfactiontrackingsystem;esps員工滿意度調(diào)查:esps=employeesatisfactionpulsesurvey;tqm全面質(zhì)量管理:tqm=totalqualitymanagement;qes質(zhì)量評(píng)估系統(tǒng):qes=qualityevaluationsystem;pms酒店經(jīng)營管理系統(tǒng):pms=propertymanagementsystem;sop(標(biāo)準(zhǔn)經(jīng)營程序):sop=standardoperatingprocedures;

4、knr重要公司協(xié)議價(jià):knr(keynegotiatedrate);lnr當(dāng)?shù)毓緟f(xié)議價(jià):lnr(localnegotiatedrate);rfp合作協(xié)議申請(qǐng):rfp=requestforproposal;fit(散客):fit=fullyindependenttraveler;dnd(請(qǐng)勿打擾):dnd=donotdisturb;vip(非常重要的人)：vip=veryimportantperson;ibp(綜合經(jīng)營計(jì)劃)：ibp=integratedbusinessplan；vcro預(yù)訂中心的預(yù)訂系統(tǒng)：vcro=virtualcentralreservationoffice酒店常用術(shù)語：接

5、待處用語：入住check-in c/i退房check-out c/o預(yù)訂booking、reservationbkg預(yù)期抵店arrival、duteinarl提前抵達(dá)earlyarrival預(yù)期離店departure、duteoutdept確認(rèn)confirmationconfirm再次確認(rèn)re-confirmre-cfrm取消cancellationcancell訂金deposit價(jià)格raterte價(jià)錢price封房block續(xù)住extensionexten客類：顧客、賓客client、guest散客walkinw/i、fit團(tuán)隊(duì)groupgrp商務(wù)客commercialguestcommgs

6、t商務(wù)合同corporatecontract長住客longstayguestl/sgst貴賓veryimportantpersonvip旅行社travelagenttvlagt自用房houseuseh/u公司companycom付帳(動(dòng))pay付帳(名)payment信用卡creditcard現(xiàn)金cash盡快assoonaspossibleasap資料informationinfm電話telephonetel傳真facsimilefax電傳telextlx電報(bào)cablecbl地址addressadd復(fù)印(機(jī))copy(machine)網(wǎng)絡(luò)internet電腦computer打印機(jī)printer

7、機(jī)票flightticket打字typing充電chargeabattery充電器charger留言message內(nèi)播電影in-housemovie對(duì)方付費(fèi)電話collectcall酒店帳houseaccounth/a國內(nèi)長途-idd國際長途-ddd市內(nèi)電話citycall分機(jī)extensionextn服務(wù)臺(tái)counter喚醒服務(wù)wakeupcall叫早服務(wù)morningcall請(qǐng)勿打擾donotdisturbdnd天氣weather出租車taxi面包車vehicle中巴coach報(bào)紙newspaper信件mail電視televisiontv背景音樂backgroundmusic小酒吧mini

8、bar冰箱refrigerator客房保險(xiǎn)箱minisafe/personalsafe吹風(fēng)筒hairdryer電熱水壺electricheatingkettle中央空調(diào)individualcontrolledair-condition洗衣laundry干洗dry-cleaning熨燙valetservice失物招領(lǐng)lostandfound早餐breakfastbfast美式早餐americanbreakfastabf歐陸式早餐continentalbreakfastcbf東方式早餐orientalbreakfastobf午餐lunchlnh晚餐dinnerdnr人民幣-rmb港幣-hkd美元-

9、usd按摩massage蒸汽浴steambath鄰近房adjoiningroom付款方式advancepayment禮儀amenity住房平均價(jià)格averageroomratea.r.r收款的指令billinginstruction取消cancellation不收費(fèi)房complimentarycomp連通房connecting續(xù)住extension加床extrabed預(yù)報(bào)forecast客人帳單guestfolio管家部報(bào)表housekeepingreport加入join-in超過退房時(shí)間latecheck-out記事本logbook凈價(jià)netrate壞房outofordero.o.o包價(jià)pa

10、ckage長包房permanentroom門市價(jià)rackrate登記register登記卡registrationcard轉(zhuǎn)房roomchange房價(jià)roomrate房間種類roomtype團(tuán)體住房名單roomlist同住sharewith旅行社travelagent升級(jí)upgrade空房vacantroom貴賓veryimportantpersonv.i.p營業(yè)利潤貢獻(xiàn)contributiontotradingprofitctp總經(jīng)營利潤grossoperatingprofitgop平均每間可賣房間的收入revenueperavailableroomrevpar收入產(chǎn)生指數(shù)revenuege

11、nerationindexrgi賓客意見調(diào)查系統(tǒng)guestsatisfactiontrackingsystemgsts員工滿意度調(diào)查employeesatisfactionpulsesurveyesps全面質(zhì)量管理totalqualitymanagementtqm質(zhì)量評(píng)估系統(tǒng)qualityevaluationsystemqes酒店經(jīng)營管理系統(tǒng)propertymanagementsystempms(標(biāo)準(zhǔn)經(jīng)營程序)standardoperatingproceduressop重要公司協(xié)議價(jià)(keynegotiatedrate)knr當(dāng)?shù)毓緟f(xié)議價(jià)(localnegotiatedrate)lnr合作協(xié)

12、議申請(qǐng)requestforproposalrfp散客fullyindependenttravelerfit綜合經(jīng)營計(jì)劃integratedbusinessplanibp預(yù)訂中心的預(yù)訂系統(tǒng)virtualcentralreservationofficevcro部門departmentdept職位positionpos行政辦executiveofficeeo財(cái)務(wù)部financedepartmentfic會(huì)計(jì)部accountingacct采購部purchasingdepartmentpd酒水倉beveragestore食品倉foodstore日用品倉generalstore市場(chǎng)及銷售部sales&ma

13、rketingdepartments&m前廳部frontofficedepartmentf.o(f/o)管家部housekeepinghskp洗衣房laundryroomlr布草房linenroom游泳池swimmingpool餐飲部food&beveragedepartmentf&b中餐廳chineserestaurantchnrest西餐廳westrestaurantwestrest日本餐廳japaneserestaurant大堂吧lobbybar送餐部roomservicermsvc宴會(huì)中心banquetcentre會(huì)議廳conferencehall管事部steward娛樂部entert

14、ainmentdepartmentent夜總會(huì)nightclub桑拿sauna健身中心healthcentre美容美發(fā)中心beauty&barbercentre保齡球室bowlingball工程部engineeringdepartmenteng保安部securitydepartmentsec人力資源部human&resourcesdepartmenthr培訓(xùn)部trainingdepartment員工飯?zhí)胹taffcanteen員工宿舍staffdormitory醫(yī)務(wù)室clinicroom圖書館library前廳各分部：接待處receptionrecp行政樓層executivefloore/f詢

15、問處informationinfm訂房部reservationresv總機(jī)房operator/telephoneroomopt禮賓部conciergecon商務(wù)中心businesscentrebc大堂副理assistantmanageram車隊(duì)transportationtra賬務(wù)處cashier、accountingdesk大堂lobby樓層floor/f后勤辦公室backoffice員工通道staffentrance國內(nèi)長途-idd國際長途-ddd市內(nèi)電話citycall分機(jī)extensionextn服務(wù)臺(tái)counter喚醒服務(wù)wakeupcall叫早服務(wù)morningcall請(qǐng)勿打擾do

16、notdisturbdnd天氣weather出租車taxi面包車vehicle中巴coach報(bào)紙newspaper信件mail電視televisiontv背景音樂backgroundmusic小酒吧minibar冰箱refrigerator客房保險(xiǎn)箱minisafe/personalsafe吹風(fēng)筒hairdryer電熱水壺electricheatingkettle中央空調(diào)individualcontrolledair-condition洗衣laundry干洗dry-cleaning熨燙valetservice失物招領(lǐng)lostandfound早餐breakfastbfast美式早餐america

17、nbreakfastabf歐陸式早餐continentalbreakfastcbf東方式早餐orientalbreakfastobf午餐lunchlnh晚餐dinnerdnr人民幣-rmb港幣-hkd美元-usd按摩massage蒸汽浴steambath鄰近房adjoiningroom付款方式advancepayment禮儀amenity住房平均價(jià)格averageroomratea.r.r收款的指令billinginstruction取消cancellation不收費(fèi)房complimentarycomp連通房connecting續(xù)住extension加床extrabed預(yù)報(bào)forecast客人

18、帳單guestfolio管家部報(bào)表housekeepingreport加入join-in超過退房時(shí)間latecheck-out記事本logbook凈價(jià)netrate壞房outofordero.o.o包價(jià)package長包房permanentroom門市價(jià)rackrate登記register登記卡registrationcard轉(zhuǎn)房roomchange房價(jià)roomrate房間種類roomtype團(tuán)體住房名單roomlist同住sharewith旅行社travelagent升級(jí)upgrade空房vacantroom貴賓veryimportantpersonv.i.p營業(yè)利潤貢獻(xiàn)contributi

19、ontotradingprofitctp總經(jīng)營利潤grossoperatingprofitgop平均每間可賣房間的收入revenueperavailableroomrevpar收入產(chǎn)生指數(shù)revenuegenerationindexrgi賓客意見調(diào)查系統(tǒng)guestsatisfactiontrackingsystemgsts員工滿意度調(diào)查employeesatisfactionpulsesurveyesps全面質(zhì)量管理totalqualitymanagementtqm質(zhì)量評(píng)估系統(tǒng)qualityevaluationsystemqes酒店經(jīng)營管理系統(tǒng)propertymanagementsystemp

20、ms(標(biāo)準(zhǔn)經(jīng)營程序)standardoperatingproceduressop重要公司協(xié)議價(jià)(keynegotiatedrate)knr當(dāng)?shù)毓緟f(xié)議價(jià)(localnegotiatedrate)lnr合作協(xié)議申請(qǐng)requestforproposalrfp散客fullyindependenttravelerfit綜合經(jīng)營計(jì)劃integratedbusinessplanibp預(yù)訂中心的預(yù)訂系統(tǒng)virtualcentralreservationofficevcro酒店房態(tài)英語（一）1、vc（vacantclean）空房2、vd（vacantdirty）走客房3、od（occupieddirty）未做住客4、oc（occupiedclean）已做住客5、o.o.o(outoforder)待修房6、eco(estematedcheckout)預(yù)計(jì)退房7、ns（nosmoking）無煙房8、s/o(sleptout)外睡房9、d/l(doublelock)雙鎖房酒店房態(tài)英語（二）10、dnd(donotdisturb)請(qǐng)勿打擾11、mur(makeuproom)請(qǐng)即打掃12、rs(refuseservice)拒絕服務(wù)13、n/b(nobaggage)無行李14、l/b