酒店賓館前臺(tái)接待常用英語(yǔ)_1

1、資料來源：來自本人網(wǎng)絡(luò)整理！祝您工作順利！酒店賓館前臺(tái)接待常用英語(yǔ) 一在正式的英語(yǔ)表現(xiàn)里，疑問根本句型可分為以下四種： 1. may i 2. could you 3. would you 4.shall i ? 1自己要做什么事時(shí)，就用法may i may i have your name, please? 請(qǐng)問尊姓大名 may i have your check-out time, please? 請(qǐng)問您什么時(shí)候結(jié)帳分開？ may i see your passport, please? 請(qǐng)讓我看一下您的護(hù)照好嗎？ may i know your nationality, please?

2、請(qǐng)問您的國(guó)籍是什么？ 2 費(fèi)事客人時(shí)，可用法could you could you fill out the form, please? 請(qǐng)您填寫這張表格好嗎？ could you write that down, please? 請(qǐng)您寫下來好嗎？ could you draft the fax, please? 請(qǐng)您寫下傳真的草稿好嗎？ could you hold the line, please? 請(qǐng)不要掛電話好嗎？ 3詢問客人的愛好或是做什么時(shí)，可用法would you would you like tea or coffee? 請(qǐng)問您要喝茶還是咖啡？ would you like t

3、o take a taxi? 請(qǐng)問您要搭計(jì)程車嗎？ would you mind sitting here? 請(qǐng)問您介意坐在這里嗎？ * 只要在疑問詞后加would you ，就可以提出大局部的詢問。 when would you like to visit foshan? 請(qǐng)問您想要何時(shí)參觀佛山？ when would you like to have lunch? 請(qǐng)問您想在哪里用餐？ what time would you like to eat? 請(qǐng)問您想何時(shí)用餐？ who would you like to contact? 請(qǐng)問您想和誰(shuí)聯(lián)絡(luò)？ which kind of room

4、would you prefer? 請(qǐng)問您喜愛哪一種房間？ how would you like to settle your bill? 請(qǐng)問您的賬單如何處理？ how long would you like to stay? 請(qǐng)問您要逗留多久？ how many tickets would you like to buy? 請(qǐng)問您要買幾張票？ 4在供應(yīng)建議幫助、征求看法時(shí)，可用法shall i 或would you like me to do ? shall i draw the curtains? 請(qǐng)問需要我把窗簾拉上嗎？ shall i draw you a map? 請(qǐng)問要我為您畫一

5、張地圖嗎？ shall i make the reservation for you? 請(qǐng)問要我為您支配預(yù)約嗎？ 二招呼語(yǔ) good morning. (用于中午以前) good afternoon. (用于中午至下午六點(diǎn)以前) good evening. (用于下午六點(diǎn)過后) 在這些招呼語(yǔ)的后面接句子，例如： good morning, sir. are you checking-out? 早上好，先生，請(qǐng)問您要退房嗎？ good afternoon, sir. welcome to foshan electrcical hotel. 中午好，先生，歡送光臨佛山電子賓館 good eveni

6、ng, ms. may i help you? 晚上好，小姐，請(qǐng)問我能為您效勞嗎？ 后面也可以接上自己酒店名稱、部門名稱，如： good morning, sir. this is the front desk. may i help you? 早上好，先生。這里是效勞臺(tái)，請(qǐng)問您需要效勞嗎？ 三答復(fù) 1.一般性的答復(fù) i see, sir. 我明白了，先生。 certainly, sir. 好的，先生。 2.請(qǐng)對(duì)方再等一會(huì)兒 just a moment, please. 請(qǐng)稍等。 thank you for waiting. 您久等了，先生。 i am very sorry to have k

7、ept you waiting. 很愧疚讓您久等了。 could you wait a little longer, please? 請(qǐng)您稍候好嗎？ 3.要費(fèi)事客人或是回絕客人的要求時(shí) 回絕客人時(shí)，不要一口回絕說no.，要委婉一些。 i am afraid i cant do that. 不好意思，我唯恐沒方法那樣做。 excuse me, sir. please let me pass. 不好意思，先生，費(fèi)事讓我過一下。 4.賠禮 假如是自己的錯(cuò)就說i am sorry.; 假如是公司的錯(cuò)，就說：we are sorry.。 i am very sorry for the delay. 很愧

8、疚延誤了時(shí)間 i am very sorry for the inconvenience. 很愧疚造成您的不便。 i would like to apologize for the mistake. 為這個(gè)錯(cuò)誤我深致歉意。 5.客人對(duì)自己說thank you.時(shí)答復(fù) you are welcome. 不客氣。 thank you, sir. 感謝您，先生。 thank you very much. 特別感謝您。 6.交給客人某些東西時(shí)，可以說 here you are. 您要的東西在這里。 here is your room key. 這是您的房間鑰匙。 here it is. 這是您的東西。

9、 7 當(dāng)客人預(yù)備分開時(shí)，可以說： have a nice day. 祝您有美妙的一天。 please enjoy your stay 祝您住宿開心。 we hope to see you again soon. 盼望不久能再次見到您。 thank you for staying with us. 感謝光臨。 8當(dāng)客人的英語(yǔ)難以理解時(shí) 面對(duì)客人的疑問，不要只是一味地傻笑，或是始終說yes, yes.假如聽不懂事，要向客人提出疑問，或是先向?qū)Ψ秸fjust a moment, please., 然后懇求別人幫助。 pardon? 對(duì)不起？ pardon me? 對(duì)不起？ i beg your par

10、don? 對(duì)不起請(qǐng)?jiān)僬f一遍好嗎？ could you repeat that, please? 請(qǐng)您重復(fù)一遍好嗎？ 假設(shè)是不敢確定對(duì)方所說的局部?jī)?nèi)容時(shí)，可以將不明白的局部重復(fù)一遍，如： excuse me, sir. do you mean you lost your room key？ 不好意思，先生，您是說您丟了房間的鑰匙？ 電話英語(yǔ)的應(yīng)對(duì) 1 接電話時(shí)不行以簡(jiǎn)潔地答復(fù)hello,而應(yīng)報(bào)上自己的公司或所屬單位的名稱。例如： hello, this is information desk. 您好，這里是問詢處。 information desk speaking. may i help yo

11、u? 問詢處，請(qǐng)問您要效勞嗎? 2.打錯(cuò)電話時(shí) 假如是外線打錯(cuò)時(shí)，可以答復(fù)： i am afraid you have the wrong number. 不好意思，您打錯(cuò)電話了。 this is the foshan electrcical hotel, 這里是佛山電子賓館. 假如是總線轉(zhuǎn)錯(cuò)內(nèi)線時(shí)，可以答復(fù)： this is room reservations. ill transfer your call to restaurant reservations. 這里是客房預(yù)約處，我?guī)湍D(zhuǎn)接到餐廳預(yù)約柜臺(tái)。 3.當(dāng)負(fù)責(zé)的工作人員不在時(shí) i am afraid mr.lin is out at

12、 the moment. he should be back around 5 p.m. 不好意思，林先生如今外出。他應(yīng)當(dāng)會(huì)在下午5點(diǎn)左右回來。 i am afraid mr.hao is on another line. could you hold the line, please? 不好意思，郝先生正在講電話。請(qǐng)您在線上稍侯好嗎？ ill tell him to call you back when he returns. 他回來時(shí)，我會(huì)請(qǐng)他回電。 may i have your name and phone number, please? 請(qǐng)告知我您的大名和電話好嗎？ 4.當(dāng)會(huì)話完畢時(shí)

13、 完畢電話中的對(duì)話時(shí)，不行以簡(jiǎn)潔說bye-bye,最好說： thank you for calling. 感謝您的來電。 you are welcome, sir. 先生，不客氣。 we look forward to hearing from you. 我們靜候您的佳音。 please contact me if you have any further questions. 假如您有任何其他問題，請(qǐng)和我聯(lián)絡(luò)。 三柜臺(tái)效勞 b=行李效勞員bellman c=效勞員 (clerk) h=客房效勞員housekeeping bc=領(lǐng)班bell captain g=客人guest to the f

14、ront desk. 帶客人到柜臺(tái) b: good evening, ms. welcome to foshan electrcical hotel. 小姐，晚安。歡送光臨佛山電子賓館。 g: thank you. 感謝你。 b: how many pieces of luggage do you have? 請(qǐng)問您有多少件行李？ g: just this three. 只有這3件。 b: two suitcases and one bag. is that right? 2個(gè)旅行箱和1個(gè)手提皮包，這樣對(duì)嗎？ g: yes. thats all. 對(duì)，就這些了。 b: ill show you to the front desk. this way, please. ill put your bags by the post over there. 我來帶您到柜臺(tái)，這邊請(qǐng)。我先將您的行李放在柱子