IBM知識門戶解決方案

1、IBM Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidential 2002 IBM Corporation隨需應(yīng)變的知識管理隨需應(yīng)變的知識管理IBM知識門戶解決方案知識門戶解決方案陳巧明陳巧明Lotus技術(shù)支持經(jīng)理技術(shù)支持經(jīng)理IBM Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidential 2002 IBM CorporationIBM and the on

2、 demand 電子商務(wù)高級階段即將到來，這就是電子商務(wù)隨需應(yīng)變的時代。這一階段意味著不可思議的響應(yīng)速度，企業(yè)與供應(yīng)商、合作伙伴之間天衣無縫的整合以及可以搶在競爭對手之前建立起靈活高效的運(yùn)營模式，并能夠隨著客戶需求作出迅速調(diào)整從訪問到交易內(nèi)部集成訪問發(fā)布交易外部集成隨需應(yīng)變訪問整合隨需應(yīng)變跨越流程和企業(yè)的轉(zhuǎn)變 轉(zhuǎn)變溝通方式 2IBM Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidential 2002 IBM Corporation 時代的人力方面時代的人力方面3IBM Sof

3、tware Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidential 2002 IBM Corporation背景：知識管理的推動因素4IBM Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidential 2002 IBM CorporationOA：知識管理的基礎(chǔ)環(huán)境知識管理的基礎(chǔ)環(huán)境從作用范圍的廣度看，辦公自動化為企業(yè)提供了一個全員協(xié)同工作的環(huán)境，這種協(xié)作環(huán)境是企業(yè)信息化的基

4、礎(chǔ)，是企業(yè)全員的信息化掃盲和普及以及相關(guān)的企業(yè)文化建設(shè)，是企業(yè)開展其它信息化建設(shè)項(xiàng)目的基礎(chǔ)，是開展電子商務(wù)/電子政務(wù)的必由之路。從處理對象的深度看，辦公自動化為企業(yè)提供了一個整理和管理包括流程在內(nèi)的各類信息、經(jīng)驗(yàn)、規(guī)程和知識的環(huán)境，有助于提高企業(yè)的運(yùn)作效率、革新能力和對于市場的響應(yīng)速度，這種效率和速度是企業(yè)在電子商務(wù)時代生存和發(fā)展的根本。網(wǎng)絡(luò)時代的企業(yè)需要一個強(qiáng)大的協(xié)作環(huán)境。5IBM Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidential 2002 IBM Corporat

5、ionPerformance Management目標(biāo)目標(biāo)策略策略文化文化制度制度過程過程內(nèi)容內(nèi)容技術(shù)技術(shù)Influencers利用知識利用知識KnowledgeAssetPeoplePeoplePeople產(chǎn)生知識產(chǎn)生知識傳遞知識傳遞知識整理知識整理知識ActivitiesPerformance ManagementPerformance ManagementPerformance Management6IBM Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidential 20

6、02 IBM Corporation知識管理的展望知識管理的展望7IBM Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidential 2002 IBM Corporation? 40% employees have less than 5 years with IBM? Over 30% of employees are now mobile Within IBMIBM工作環(huán)境工作環(huán)境8IBM Software Group | Lotus softwarePresentatio

7、n Title | Presentation Subtitle | Confidential 2002 IBM Corporatione-workplace ModelEmployee to LifeShoppingFinancesLeisureEntertainmentEmployee to Employee協(xié)作協(xié)作即時協(xié)作即時協(xié)作專家定位專家定位e-meetings/ webcasting團(tuán)隊(duì)支持團(tuán)隊(duì)支持Employee to Company工作職位工作職位電子采購電子采購網(wǎng)上教學(xué)網(wǎng)上教學(xué)黃頁黃頁公司信息公司信息e-HREmployee to External協(xié)作交易協(xié)作交易e-meeti

8、ngs即時協(xié)作即時協(xié)作協(xié)作環(huán)境協(xié)作環(huán)境CustomersPartnersSuppliersEmployee基于角色的信基于角色的信息訪問息訪問基于角色控制基于角色控制的應(yīng)用訪問的應(yīng)用訪問評估評估財務(wù)財務(wù)客戶信息客戶信息Employee to WorkRole 1Role 2Role 39IBM Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidential 2002 IBM Corporatione-WorkPlaceCollaboratingContentExpertiseLea

9、rning1234IBMs Collaborative e-WorkPlace Strategy10IBM Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidential 2002 IBM Corporation個性化個性化客戶化客戶化找到專家和找到專家和資源資源股票信息股票信息IBM 內(nèi)部內(nèi)部新聞新聞客戶新聞客戶新聞網(wǎng)上教學(xué)網(wǎng)上教學(xué)團(tuán)隊(duì)協(xié)作團(tuán)隊(duì)協(xié)作人事管理、人事管理、出差、財務(wù)出差、財務(wù)管理管理11IBM Software Group | Lotus softwarePresen

10、tation Title | Presentation Subtitle | Confidential 2002 IBM CorporationCollaborate112IBM Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidential 2002 IBM Corporatione-MeetingMy Quickplace 感知感知交流交流13IBM Software Group | Lotus softwarePresentation Title | Presentation

11、 Subtitle | Confidential 2002 IBM Corporation隨時掌握相關(guān)隨時掌握相關(guān)項(xiàng)目最新進(jìn)展項(xiàng)目最新進(jìn)展動態(tài)動態(tài)14IBM Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidential 2002 IBM Corporation團(tuán)隊(duì)成員隨時團(tuán)隊(duì)成員隨時隨地交流隨地交流15IBM Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidenti

12、al 2002 IBM Corporation團(tuán)隊(duì)成員隨時團(tuán)隊(duì)成員隨時隨地開會隨地開會16IBM Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidential 2002 IBM Corporation HR專家隨專家隨時在線時在線17IBM Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidential 2002 IBM CorporationContent218IB

13、M Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidential 2002 IBM CorporationBusiness Unit CBusiness Unit BBusiness Unit AHow can I get my different Business Units to deliver the right content, applications & process to their end users?ContentApplicationsProcess

14、People19IBM Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidential 2002 IBM CorporationCRMTellerContent ManagementCollaborationeHRClaimsSyndicated RatesEnd User ExperienceSingle Sign OnRole BasedPersonalizationCustomizationNavigationSecurity20IBM Software Group | Lo

15、tus softwarePresentation Title | Presentation Subtitle | Confidential 2002 IBM Corporation將文檔管理與流程整合在一起將文檔管理與流程整合在一起n 在流程處理不同階段，在流程處理不同階段，自然管理文檔自然管理文檔n 從保存文檔開始自然啟從保存文檔開始自然啟動一個商業(yè)流程動一個商業(yè)流程21IBM Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidential 2002 IBM Corporatio

16、n22IBM Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidential 2002 IBM CorporationLearning323IBM Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidential 2002 IBM Corporation24IBM Software Group | Lotus softwarePresentation Title | Pr

17、esentation Subtitle | Confidential 2002 IBM CorporationIBM Basic Blue Manager Development25IBM Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidential 2002 IBM CorporationExpertise426IBM Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Conf

18、idential 2002 IBM Corporation27IBM Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidential 2002 IBM Corporation28IBM Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidential 2002 IBM Corporation29IBM Software Group | Lotus softwarePres

19、entation Title | Presentation Subtitle | Confidential 2002 IBM CorporationAllows companies to achieve value by integrating capabilities throughout their work environment.MessagingCalendar/ScheduleAwarenessMeetingsWorkflowCollaboratione-LearningDocument/Content ManagementPeople FindingApplication Int

20、egrationChatCollaboration Knowledge Management30IBM Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidential 2002 IBM CorporationKM 為IBM帶來的益處n IBM 在在2001年通過將年通過將33%的課程通過網(wǎng)上教學(xué)實(shí)現(xiàn)，避免了的課程通過網(wǎng)上教學(xué)實(shí)現(xiàn)，避免了$375 million的支出的支出n 很多福利信息，包括健康、養(yǎng)老等信息不再采用單獨(dú)發(fā)郵件給員很多福利信息，包括健康、養(yǎng)老等信息不再采用單獨(dú)發(fā)郵件

21、給員工的方式，而采用內(nèi)部網(wǎng)絡(luò)，為工的方式，而采用內(nèi)部網(wǎng)絡(luò)，為 IBM節(jié)省超過節(jié)省超過 $1 millionn 客戶自服務(wù)系統(tǒng)，處理了超過客戶自服務(wù)系統(tǒng)，處理了超過40 million的交易的交易,為為IBM節(jié)省超過節(jié)省超過 $700 million n 集中的新聞資源管理為我們節(jié)省超過集中的新聞資源管理為我們節(jié)省超過$2 millionn 還有更多益處還有更多益處:n 通過通過 e-meetings和即時通訊帶來的費(fèi)用節(jié)省和即時通訊帶來的費(fèi)用節(jié)省n 通過專家定位幫助企業(yè)帶來的利潤通過專家定位幫助企業(yè)帶來的利潤31IBM Software Group | Lotus softwarePresentation Title | Presentation Subtitle | Confidential 2002 IBM Corporation第一階段第一階段 訪問訪問轉(zhuǎn)變溝通方式轉(zhuǎn)變溝通方式 孤立的解決方案只有很少的整合孤