管理學原理英文版課件Chapter 2The Management Environment

1、International BusinesslMultinational corporationslTransnational corporationslBorderless organizationsChallenges for Managers: Culture and Environmentl5 Dimensions of National Culture:Power distanceIndividual versus collectiveQuantity versus quality of lifeUncertainty avoidanceLong versus short-term

2、orientationGLOBE DimensionsUsing TechnologylEquipment/methods designed to make work more efficientlServe customers, enhance production, provide better information to decision makersE-OrganizationslE-commercelE-businessExpectationslSocial responsibilitySocial obligationSocial responsivenessEthicslMor

3、alitylValueslPersonality lExperiences EntrepreneurshiplEntrepreneurship:Pursuit of opportunitiesInnovationGrowth EntrepreneurshiplSteps:Exploring the entrepreneurial contextIdentifying opportunities and possible competitive advantagesStarting the ventureManaging the ventureManaging LaborlDownsizingl

4、RightsizinglOutsourcingTypes of WorkerslContigent workersPart time employeesTemporary employeesContract workerslCore employeesCustomerslPleasing customersThis has gotten more and more difficult because consumers now have more and more choicesAttitude and ProfitEmployee AttitudeOrganizations Revenue/

5、ProfitCustomer AttitudeResponsiveness CultureKey VariableslEmployees outgoing/friendlylFreedom to meet customers requirementslEmpowering employeeslListening skillsManagers rolelManagers can affect customer satisfaction through labor by:SelectionTrainingOrganizingEmpowermentLeadershipEvaluationRewardsQuality and ImprovementlQuality managementlContinuous improvementlWork process engineeringLetting-Go/CoachinglManag