MSXI_Company_Presentation_汽車(chē)咨詢(xún)公司

1、MSXI Company PresentationMSXI公司介紹Shanghai , March 201112/21/2021Corporate Presentation2Worldwide Automotive ExpertiseMSXI is a leading provider of automotive business solutions to over 350 clients globally. Customers include: OEMs, dealers, suppliers and aftermarket service providersMSXI delivers Au

2、tomotive Best Practices and Business Process Outsourcing expertise combining TechnologyPeople Process MSXI has a global footprint with more than 3,500 automotive experts in 21 countriesMSXI generates revenues in excess of $300m per annum. In geographical terms, the business is evenly split between t

3、he Americas and Europe, with a growing presence in Asia Pacific.12/21/2021Corporate Presentation3全球汽車(chē)專(zhuān)家MSXI是汽車(chē)工業(yè)領(lǐng)域全球領(lǐng)先的外包服務(wù)解決方案提供商，我們?yōu)槿蚨噙_(dá)350家客戶(hù)提供服務(wù)。客戶(hù)包括： 汽車(chē)/卡車(chē)制造商（OEMs）、經(jīng)銷(xiāo)商、供應(yīng)商和配套服務(wù)供應(yīng)商MSXI向客戶(hù)提供最佳的實(shí)踐和外包解決方案，并結(jié)合如下方面的服務(wù)技術(shù)改進(jìn)與支持人才培訓(xùn)流程優(yōu)化MSXI在全球21個(gè)國(guó)家擁有超過(guò)3500名汽車(chē)行業(yè)專(zhuān)家MSXI的年收入超過(guò)3億美金，目前主要來(lái)源于美洲和歐洲，但我們?cè)诎闹藓瓦h(yuǎn)東地區(qū)的業(yè)

4、務(wù)正在快速成長(zhǎng)12/21/2021Corporate Presentation4Worldwide Automotive Expertise12/21/2021Corporate Presentation5全球汽車(chē)專(zhuān)家世界總部：沃輪，密歇根南美總部：圣保羅，巴西歐洲總部：克隆，德國(guó)亞太中心：上海， 中國(guó)12/21/2021Unternehmensprsentation6Rev per Solution and Service12/21/2021Unternehmensprsentation7解決方案及服務(wù)收入MSX零售網(wǎng)絡(luò)方案MSX經(jīng)銷(xiāo)商方案MSX技術(shù)支持方案MSX保修管理方案12/21/20

5、21Corporate Presentation8Customer Portfolio12/21/20219Corporate PresentationSolution Portfolio Retail Network Solutions零售網(wǎng)絡(luò)組合解決方案Delivering top performing Retail NetworksDealer ExpectationsRetail excellenceMeet customer expectationsWith the right solutions.The right processes.The right support.The r

6、ight people.Consistently and with sustained growthCustomer ExpectationsSalesAfter SalesThe right carThe carThe right placeFixed right first timeThe right timeOn timeThe right priceEvery timeFor the right priceManufacturers ExpectationsSupport FunctionsSupport dealer networks toMeet all Customer expe

7、ctationsRight first timeOn timeEvery timeWith the highest ROI12/21/202110實(shí)現(xiàn)卓越績(jī)效零售網(wǎng)絡(luò)12/21/202111客戶(hù)期望客戶(hù)期望銷(xiāo)售銷(xiāo)售服務(wù)服務(wù)正確的車(chē)車(chē)正確的地點(diǎn)一次修復(fù)正確的時(shí)間準(zhǔn)時(shí)合適的價(jià)格每次合適的價(jià)格廠家期望廠家期望支持職能支持職能支持經(jīng)銷(xiāo)商實(shí)現(xiàn)客戶(hù)期望一次修復(fù)準(zhǔn)時(shí)每次高收益經(jīng)銷(xiāo)商期望經(jīng)銷(xiāo)商期望卓越的銷(xiāo)售服務(wù)卓越的銷(xiāo)售服務(wù)滿(mǎn)足客戶(hù)期望合適的方案.正確的流程.正確的支持.合適的人.穩(wěn)定持續(xù)的增長(zhǎng)Retail Network SolutionsMarch 10, 2010Company Presentation

8、12Improving the Automotive Retail ExperienceDealership SolutionsTechnical Solutions Warranty Solutions Objective: Improve Dealership Business performace Provide Technical Expertise Reduce Warranty CostsTechnical PlatformMSXI Service Programs: Sales & Service, Parts Excellence Customer Satisfacti

9、on /Loyalty Life Cycle Management Sustaining Profits Non-technical Training Technical Hotline Technical Field Force Concern Definition Pre-Approval Technical Training Technical Development Warranty Analysis Warranty Assessment Warranty Training Warranty Process Improvement Warranty Audits零售網(wǎng)絡(luò)解決方案Mar

10、ch 10, 2010Company Presentation13提升服務(wù)質(zhì)量與客戶(hù)滿(mǎn)意度提升服務(wù)質(zhì)量與客戶(hù)滿(mǎn)意度經(jīng)銷(xiāo)商解決方案技術(shù)解決方案索賠解決方案 目標(biāo)目標(biāo): 提升經(jīng)銷(xiāo)商績(jī)效 提供技術(shù)專(zhuān)長(zhǎng)減低索賠成本技術(shù)平臺(tái)技術(shù)平臺(tái)MSXI 服務(wù)內(nèi)容服務(wù)內(nèi)容 卓越的銷(xiāo)售、服務(wù)和零配件 客戶(hù)滿(mǎn)意度/忠誠(chéng)度提升 銷(xiāo)售管理 如何維持盈利水平 人員培訓(xùn)（非技術(shù)環(huán)節(jié)） 技術(shù)咨詢(xún)熱線(xiàn) 現(xiàn)場(chǎng)技術(shù)人員支持 故障確認(rèn) 預(yù)先審批 技術(shù)培訓(xùn) 技術(shù)改進(jìn) 保修分析 保修評(píng)估 維修人員培訓(xùn) 流程改進(jìn) 保修審核12/21/2021Corporate Presentation14MSXI Dealership Solutions Mo

11、dular Approach12/21/2021Corporate Presentation15MSXI 經(jīng)銷(xiāo)商解決方案模塊方式MSXI Proposal - Confidential16MSXI Sales Process experience8 step sales process improvement processDelivered through a 6 step in-dealership implementation process (at 600 dealers worldwide)Web based lead management system (ability to lo

12、ok at individual dealer and total network lead management performance)Web based dealer KPI and field staff tracking tool for sustainment purposesWeb based customer satisfaction management toolPlus 15% lead to test drive conversion from customer web contacts (Based on 600,000 leads)Plus 10% higher te

13、st drive to contract conversion+300% ROIMarch 21, 2011MSXI Proposal - Confidential17MSXI 銷(xiāo)售流程經(jīng)驗(yàn)8步銷(xiāo)售流程提升流程通過(guò)6階段入店實(shí)施流程來(lái)完成（全球600家經(jīng)銷(xiāo)商）基于WEB的客源管理系統(tǒng)（能夠看到單獨(dú)經(jīng)銷(xiāo)商和整個(gè)銷(xiāo)售網(wǎng)絡(luò)的客源管理表現(xiàn)）以保持為目的的基于WEB的經(jīng)銷(xiāo)商關(guān)鍵績(jī)效指標(biāo)及現(xiàn)場(chǎng)顧問(wèn)的跟蹤工具基于WEB的客戶(hù)滿(mǎn)意度管理工具增加15%的互聯(lián)網(wǎng)來(lái)源意向客戶(hù)試乘試駕轉(zhuǎn)換率 (基于600,000意向客戶(hù))增加超過(guò)10%的試乘試駕至成交合同轉(zhuǎn)換率 + 300%的投資回報(bào)March 21, 201112

14、/21/202118Corporate PresentationStrategic Approach戰(zhàn)略方針12/21/2021Corporate Presentation19MSXI Dealership Solutions Business Approach12/21/2021Corporate Presentation20MSXI 經(jīng)銷(xiāo)商解決方案業(yè)務(wù)方針Retail Network SolutionsTechnical Platform12/21/202121Corporate PresentationAll MSXI Solutions are bundled with our uni

15、que Technical Platforms which are:100% AutomotiveWeb based Scalable CustomizableTransparentThe tools support MSXI and the customer to follow the status and the success of the program and ensure a sustainable ROI. 零售網(wǎng)絡(luò)解決方案技術(shù)平臺(tái)12/21/202122Corporate Presentation所有MSXI的解決方案都是基于我們獨(dú)一無(wú)二的技術(shù)平臺(tái)：100% 汽車(chē)行業(yè)經(jīng)驗(yàn)基于網(wǎng)

16、頁(yè)的服務(wù)可擴(kuò)張化可定制化透明化這些工具和功能使客戶(hù)和我們都能很清楚、很方便的了解到整個(gè)項(xiàng)目的進(jìn)度，從而保證了項(xiàng)目能有一個(gè)好的結(jié)果和回報(bào)。 12/21/2021Corporate Presentation23Why Companies Partner with MSXIPure Automotive ExpertiseGlobal Solutions , with Local Delivery and SupportMulti-faceted Experiences of the industryMetric-based ROI through strong project managementProven Sol