MSXI_Company_Presentation_汽車咨詢公司

1、MSXI Company PresentationMSXI公司介紹Shanghai , March 201112/21/2021Corporate Presentation2Worldwide Automotive ExpertiseMSXI is a leading provider of automotive business solutions to over 350 clients globally. Customers include: OEMs, dealers, suppliers and aftermarket service providersMSXI delivers Au

2、tomotive Best Practices and Business Process Outsourcing expertise combining TechnologyPeople Process MSXI has a global footprint with more than 3,500 automotive experts in 21 countriesMSXI generates revenues in excess of $300m per annum. In geographical terms, the business is evenly split between t

3、he Americas and Europe, with a growing presence in Asia Pacific.12/21/2021Corporate Presentation3全球汽車專家MSXI是汽車工業(yè)領(lǐng)域全球領(lǐng)先的外包服務(wù)解決方案提供商，我們?yōu)槿蚨噙_(dá)350家客戶提供服務(wù)。客戶包括： 汽車/卡車制造商（OEMs）、經(jīng)銷商、供應(yīng)商和配套服務(wù)供應(yīng)商MSXI向客戶提供最佳的實(shí)踐和外包解決方案，并結(jié)合如下方面的服務(wù)技術(shù)改進(jìn)與支持人才培訓(xùn)流程優(yōu)化MSXI在全球21個(gè)國家擁有超過3500名汽車行業(yè)專家MSXI的年收入超過3億美金，目前主要來源于美洲和歐洲，但我們在澳洲和遠(yuǎn)東地區(qū)的業(yè)

4、務(wù)正在快速成長12/21/2021Corporate Presentation4Worldwide Automotive Expertise12/21/2021Corporate Presentation5全球汽車專家世界總部：沃輪，密歇根南美總部：圣保羅，巴西歐洲總部：克隆，德國亞太中心：上海， 中國12/21/2021Unternehmensprsentation6Rev per Solution and Service12/21/2021Unternehmensprsentation7解決方案及服務(wù)收入MSX零售網(wǎng)絡(luò)方案MSX經(jīng)銷商方案MSX技術(shù)支持方案MSX保修管理方案12/21/20

5、21Corporate Presentation8Customer Portfolio12/21/20219Corporate PresentationSolution Portfolio Retail Network Solutions零售網(wǎng)絡(luò)組合解決方案Delivering top performing Retail NetworksDealer ExpectationsRetail excellenceMeet customer expectationsWith the right solutions.The right processes.The right support.The r

6、ight people.Consistently and with sustained growthCustomer ExpectationsSalesAfter SalesThe right carThe carThe right placeFixed right first timeThe right timeOn timeThe right priceEvery timeFor the right priceManufacturers ExpectationsSupport FunctionsSupport dealer networks toMeet all Customer expe

7、ctationsRight first timeOn timeEvery timeWith the highest ROI12/21/202110實(shí)現(xiàn)卓越績效零售網(wǎng)絡(luò)12/21/202111客戶期望客戶期望銷售銷售服務(wù)服務(wù)正確的車車正確的地點(diǎn)一次修復(fù)正確的時(shí)間準(zhǔn)時(shí)合適的價(jià)格每次合適的價(jià)格廠家期望廠家期望支持職能支持職能支持經(jīng)銷商實(shí)現(xiàn)客戶期望一次修復(fù)準(zhǔn)時(shí)每次高收益經(jīng)銷商期望經(jīng)銷商期望卓越的銷售服務(wù)卓越的銷售服務(wù)滿足客戶期望合適的方案.正確的流程.正確的支持.合適的人.穩(wěn)定持續(xù)的增長Retail Network SolutionsMarch 10, 2010Company Presentation

8、12Improving the Automotive Retail ExperienceDealership SolutionsTechnical Solutions Warranty Solutions Objective: Improve Dealership Business performace Provide Technical Expertise Reduce Warranty CostsTechnical PlatformMSXI Service Programs: Sales & Service, Parts Excellence Customer Satisfacti

9、on /Loyalty Life Cycle Management Sustaining Profits Non-technical Training Technical Hotline Technical Field Force Concern Definition Pre-Approval Technical Training Technical Development Warranty Analysis Warranty Assessment Warranty Training Warranty Process Improvement Warranty Audits零售網(wǎng)絡(luò)解決方案Mar

10、ch 10, 2010Company Presentation13提升服務(wù)質(zhì)量與客戶滿意度提升服務(wù)質(zhì)量與客戶滿意度經(jīng)銷商解決方案技術(shù)解決方案索賠解決方案 目標(biāo)目標(biāo): 提升經(jīng)銷商績效 提供技術(shù)專長減低索賠成本技術(shù)平臺技術(shù)平臺MSXI 服務(wù)內(nèi)容服務(wù)內(nèi)容 卓越的銷售、服務(wù)和零配件 客戶滿意度/忠誠度提升 銷售管理 如何維持盈利水平 人員培訓(xùn)（非技術(shù)環(huán)節(jié)） 技術(shù)咨詢熱線 現(xiàn)場技術(shù)人員支持 故障確認(rèn) 預(yù)先審批 技術(shù)培訓(xùn) 技術(shù)改進(jìn) 保修分析 保修評估 維修人員培訓(xùn) 流程改進(jìn) 保修審核12/21/2021Corporate Presentation14MSXI Dealership Solutions Mo

11、dular Approach12/21/2021Corporate Presentation15MSXI 經(jīng)銷商解決方案模塊方式MSXI Proposal - Confidential16MSXI Sales Process experience8 step sales process improvement processDelivered through a 6 step in-dealership implementation process (at 600 dealers worldwide)Web based lead management system (ability to lo

12、ok at individual dealer and total network lead management performance)Web based dealer KPI and field staff tracking tool for sustainment purposesWeb based customer satisfaction management toolPlus 15% lead to test drive conversion from customer web contacts (Based on 600,000 leads)Plus 10% higher te

13、st drive to contract conversion+300% ROIMarch 21, 2011MSXI Proposal - Confidential17MSXI 銷售流程經(jīng)驗(yàn)8步銷售流程提升流程通過6階段入店實(shí)施流程來完成（全球600家經(jīng)銷商）基于WEB的客源管理系統(tǒng)（能夠看到單獨(dú)經(jīng)銷商和整個(gè)銷售網(wǎng)絡(luò)的客源管理表現(xiàn)）以保持為目的的基于WEB的經(jīng)銷商關(guān)鍵績效指標(biāo)及現(xiàn)場顧問的跟蹤工具基于WEB的客戶滿意度管理工具增加15%的互聯(lián)網(wǎng)來源意向客戶試乘試駕轉(zhuǎn)換率 (基于600,000意向客戶)增加超過10%的試乘試駕至成交合同轉(zhuǎn)換率 + 300%的投資回報(bào)March 21, 201112

14、/21/202118Corporate PresentationStrategic Approach戰(zhàn)略方針12/21/2021Corporate Presentation19MSXI Dealership Solutions Business Approach12/21/2021Corporate Presentation20MSXI 經(jīng)銷商解決方案業(yè)務(wù)方針Retail Network SolutionsTechnical Platform12/21/202121Corporate PresentationAll MSXI Solutions are bundled with our uni

15、que Technical Platforms which are:100% AutomotiveWeb based Scalable CustomizableTransparentThe tools support MSXI and the customer to follow the status and the success of the program and ensure a sustainable ROI. 零售網(wǎng)絡(luò)解決方案技術(shù)平臺12/21/202122Corporate Presentation所有MSXI的解決方案都是基于我們獨(dú)一無二的技術(shù)平臺：100% 汽車行業(yè)經(jīng)驗(yàn)基于網(wǎng)

16、頁的服務(wù)可擴(kuò)張化可定制化透明化這些工具和功能使客戶和我們都能很清楚、很方便的了解到整個(gè)項(xiàng)目的進(jìn)度，從而保證了項(xiàng)目能有一個(gè)好的結(jié)果和回報(bào)。 12/21/2021Corporate Presentation23Why Companies Partner with MSXIPure Automotive ExpertiseGlobal Solutions , with Local Delivery and SupportMulti-faceted Experiences of the industryMetric-based ROI through strong project managementProven Sol