預(yù)定部日常英語用語

1、預(yù)定部日常英語用語 定部日常用語1May I have the room type, please? /What kind of room would you like to reserve? 請(qǐng)問需要預(yù)訂哪一類型的房間？2What kind of room do you have? 請(qǐng)問貴酒店有什么房間類型？ 3We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smoking

2、 rooms, and we also have some connecting rooms.我們酒店有標(biāo)準(zhǔn)房，高級(jí)房，豪華房，行政房。除此之外還有總統(tǒng)套房。而且我們酒店還設(shè)有不吸煙樓層及連通房。4How about your hotel’s location? 請(qǐng)問貴酒店位于哪里？ 5Well, our hotel located in houjie town, Dongguan City. The Crown Prince hotel is only 30 minutes from Dongguan, 45 minutes from Shenzhen airport a

3、nd 15 minutes to Chang Ping railway station, by car.我們酒店位于東莞市厚街鎮(zhèn)。本酒店離東莞30分鐘車程，到深圳機(jī)場(chǎng)45分鐘，到常平火車站只需15鐘車程。6What’s the level of your hotel?請(qǐng)問貴酒店是幾星級(jí)的？7Our hotel is a five-star hotel.本酒店是五星級(jí)的酒店。8How about your hotel’s facilities?請(qǐng)問貴酒店有什么設(shè)施？9We have four kinds of restaurant, lobby bar,

4、conference room, health center, swimming pool, shop prince and KTV equipment。.本酒店有四種類型餐館，大堂吧，會(huì)議室,健身會(huì)所,游泳池,商場(chǎng)及KTV設(shè)施。10Which dates would you like to book? When will you check in and check out?請(qǐng)問您需要訂哪一天？什么時(shí)候入住及退房？11How long will you stay in our hotel?請(qǐng)問您打算逗留多長時(shí)間？12Does your hotel have pick-up service?請(qǐng)

5、問貴酒店有接車服務(wù)嗎？13Yes, please contact the concierge for details .有的，詳細(xì)內(nèi)容請(qǐng)聯(lián)系禮賓臺(tái)。14Can I get har bour view in your hotel?我可以看到海景嗎？15I am sorry, you can’t. But you can have a nice view of a large pool surrounded by beautiful landscaping.很抱歉，不可以。但您可以看到周圍美麗的泳池景。16What is your hotel’s websi

6、te and email address?請(qǐng)問貴酒店的網(wǎng)址及郵址？17Our hotel’s website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.我們酒店的網(wǎng)址是xxx而我們的郵址是xxx預(yù)訂房間或有任何建議可與我們聯(lián)系。18Your reservation is temporary and it will be cancelled if you don’t arrive before 6p.m.on that day.您的預(yù)訂是暫

7、時(shí)的,如果那天下午6點(diǎn)前不到,我們將會(huì)取消您的預(yù)訂。19I am sorry, no elit room is available./ All rooms are unavailable.很抱歉，提供不了雅致客房。/所有房間都訂滿了。20Does your company have contract with our hotel?請(qǐng)問貴公司與我們酒店有協(xié)議嗎？21Can I reconfirm the reservation? A superior room, for Mr. Smith on the 20th Oct. My name is XX，if you have any questi

8、ons please feel free to contact us. Thank you for calling. Bye-bye!我可以再確認(rèn)您的預(yù)訂嗎？史密夫先生，10月臺(tái)20日預(yù)訂壹間高級(jí)房。我的名字XX如有任何疑問請(qǐng)與我們聯(lián)系。謝謝您的來電。再見！22Please hold on for a moment, Mr Smith.史密夫先生，麻煩請(qǐng)您稍等。23May I have your name, please?請(qǐng)問您貴姓？24I am sorry I beg your pardon.不好意思，麻煩請(qǐng)重復(fù)一遍。25Would you please speak more slowly?

9、不好意思，麻煩請(qǐng)說慢一點(diǎn)？26I am sorry, I didn’t catch what you mean’t.不好意思，我不大懂您的意思。27I would like to talk to someone in charge.我想找您們的負(fù)責(zé)人。28He has not come back yet.他還沒回來。29She is in a conference now.她正在開會(huì)。30Would you like to call back later?麻煩請(qǐng)您稍后再撥。31Thank you for waiting.讓您久等了。32I&#82

10、17;m not sure, sorry.不好意思，我不能確定。33Are you following me, Sir?請(qǐng)問聽懂我說嗎，先生？34Could you explain that a bit more?35Could you put that more simply?請(qǐng)您具體一點(diǎn)好嗎？36Could you hold the line, please? I’ll check our room availabilities for those days.麻煩請(qǐng)您稍等，我們查詢那段時(shí)間的房態(tài)。37What time do you expect to arrive ,

11、 Sir?請(qǐng)問大概什么時(shí)候到酒店，先生？38May I request a late check in?我想要求晚些到店入住，可以嗎？39Certainly, we’ll hold the room until you arrive.當(dāng)然可以，我們將為您保留房間直到您的到來。40I’d like to confirm your reservation.我想確認(rèn)您的預(yù)訂。41Could you hold on for a moment please? I’ll check our reservation record.麻煩請(qǐng)您稍等，讓我

12、查詢我們的預(yù)訂紀(jì)錄。42Does it include breakfast?包括早餐嗎？43The tax and breakfast are also included.稅及早餐也包括在內(nèi)。44We have a special family package plan我們現(xiàn)在開始新推出一個(gè)優(yōu)惠套餐。45We’ll have to charge you RMB100 extra for an additional bed.如需加床，我們將會(huì)收取人民幣100元。46What time will the guest be arriving?客人大概什么到達(dá)酒店？47Your r

13、oom is confirmed for that day.那天您的房間已確定。48I’d like to extend it for two more nights until the 9th.我想延住多兩天，直到9號(hào)。49We’ll extend your reservation for you.我們將會(huì)延住您的預(yù)訂。50I’ll arrive one day early. Is that OK?我那天早點(diǎn)到，可以嗎？51We have changed our schedule, please amend our booking

14、till next week.我們的行程有變動(dòng)，請(qǐng)更改我們的預(yù)訂到下星期。52I’d like to cancel a reservation.我想取消一個(gè)預(yù)訂。53I’m afraid we have no record of a reservation under this name.不好意思，恐怕我們沒有這個(gè)名字記錄的預(yù)訂。54Which travel agent did you go through to make this reservation.請(qǐng)問您是通過哪間旅行社來做這個(gè)預(yù)訂的？55Is this a new reservation or

15、 a confirmation call?請(qǐng)問這個(gè)電話是新的預(yù)訂，還是確認(rèn)預(yù)訂？56We’ll send a confirmation to you soon.我們稍后傳確認(rèn)書給您。57Should you have any questions, please do not hesitate to contact us.如有任何疑問請(qǐng)隨時(shí)與我們聯(lián)系。58Please feel free to contact us if we can be of further assistance.如需進(jìn)一步了解，請(qǐng)隨時(shí)與我們聯(lián)系。59Just a minute, please I&

16、;#8217;ll check our booking situation.麻煩請(qǐng)您稍等，我需要查詢我們的房態(tài)。60Sorry ,there is no record in our list.很抱歉，我們的名單上沒有此記錄。61Would you hold the line please? I must pick up another call.麻煩請(qǐng)您稍等，我需要接聽另壹個(gè)電話。62Have you made a reservation?請(qǐng)問已經(jīng)作了預(yù)訂嗎？63I’m sorry to have taken up your time.不好意思占用您的時(shí)間。64Perhap

17、s you have a cheaper room?或許您們還有更便宜的房間吧？65Sorry, the quoted rate is lowest.不好意思，這個(gè)報(bào)價(jià)已經(jīng)是最低了。66Do you have a transfer service from airport to hotel free of charge?請(qǐng)問貴酒店有沒有免費(fèi)接機(jī)服務(wù)？67Please inform the guest to check in before 6p.m.請(qǐng)通知客人在下午6點(diǎn)前到本酒店辦理入住手續(xù)。68The room is spacious and cosy , I’m sure

18、 you will enjoy yourself.房間既寬敞又舒適，我肯定您會(huì)過得愉快。69Sorry, I can’t find your name on the arrival list.不好意思，我在預(yù)期到達(dá)的名單上找不到您的名字。70May I recommend deluxe suite? It’s more luxurious and comfortable.我向您推薦豪華套房，更豪華更舒適的。71I will get someone who can speak English well to talk to you.我會(huì)找壹位英語較好的同事

19、跟您說。72How many people are there in your party?與您同行有多少人？73Just a moment, please. I’ll check the availability for you.麻煩請(qǐng)您稍等，我查詢能否可以提供給您。74Who is the reservation for?請(qǐng)問是哪壹位客人的預(yù)訂？75The hotel is fully booked, would you like me to place you on a waiting list.沒有任何房間可以提供，我們可以為您安排后補(bǔ)名單。76I&#821

20、7;m sorry. We have no record of a reservation for that date.很抱歉，我們沒有那天預(yù)訂的記錄。77When was the reservation made?請(qǐng)問什么時(shí)候作的預(yù)訂？78Do you remember the name of the clerk who accepted your reservation?請(qǐng)問您記得那壹位職員為您作的預(yù)訂嗎？79We will hold your booking until 6p.m.without a guarantee.沒有任何擔(dān)保，我們只可以為您保留到下午6點(diǎn)鐘。80Would you

21、 like to guarantee your room for late arrival?因您較晚入住，您可以為您的預(yù)訂作個(gè)擔(dān)保嗎？81How would you like to guarantee your reservation?請(qǐng)問您以什么方式為您的預(yù)訂作擔(dān)保？82This is the peak season. I’m very sorry, but could you call us again later? We may have some cancellations.因這是旺季，非常抱歉，但是請(qǐng)您遲些再打電話過來好嗎？可能會(huì)有人取消預(yù)訂。83May I ta

22、ke your credit card for the guarantee?可以提供您的信用卡作擔(dān)保嗎？84Let me repeat your reservation to ensure it is correct.讓我為您重復(fù)一下您 的預(yù)訂以確保無誤。85We will note down your request and if possible, we will reserve it for you.我們將會(huì)記錄您的要求，如果可以，我們會(huì)為您預(yù)訂。86I’m sorry, we don’t have connecting superior room

23、s, but deluxe rooms.很抱歉，我們沒有商級(jí)連通房，只有豪華連通房。87If you require any help please keep me informed.如需任何幫助，請(qǐng)隨時(shí)與我們聯(lián)系。88It arrival time is not stated a reserved room will be held until 6p.m.如果抵店時(shí)間未明確告知,所訂的房間將保留至當(dāng)天下午6:00.89To guarantee your booking, please advise us of your credit cart number and dated of vali

24、d advance in.為了確保您的訂房，請(qǐng)將您的信用卡號(hào)及有效期限通知我們，或預(yù)付壹晚的 房租作訂金。90With out guaranteed reservation, we can only hold the room to 6 p.m., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card?非擔(dān)保的預(yù)訂只能保留到當(dāng)天下午點(diǎn)。若您作了擔(dān)保預(yù)訂，我們就可以整夜為您保留房間，您愿

25、意提供信用卡作擔(dān)保嗎？91Mr. Smith, you’ve made a guaranteed reservation at the Hotel. If you can’t arrive as scheduled, please inform us before 6 p.m. on the expected day. Thank you for calling and we look forward to seeing you.史密夫先生，您已在酒店辦理了擔(dān)保預(yù)訂，倘若您不能如期到達(dá)，請(qǐng)務(wù)必在入住當(dāng)天的下午點(diǎn)前通知我們，感謝您的來電，我們期待屆時(shí)與您見面。92Does the price include breakfast?請(qǐng)問房價(jià)含有早餐嗎？93We’ll amend your reservation at you request.我們將會(huì)按您的要求作相應(yīng)的更改。94I’d like to change/cancel a res