禮賓部常用英語及情景對話中英文

1、重要詞匯禮賓部Concierge行李生 Bell man / Bell boy門童 Doorman行李 Luggage / Baggage行李架 Luggage rack行李存放處 Luggage Depository行李車 Baggage trolley司機(jī)Driver導(dǎo)游 Tour guide電梯 Elevator洗手間Toilet機(jī)場 Airport火車站 Railway station商場 Shopping center超市 Super market小費(fèi)Tip雨傘 Umbrella接機(jī)月艮務(wù) Pick-up service / Limousine service行李寄存Check ba

2、ggage叫早服務(wù)Morning call貴重物品Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走Straight on常用詞匯 五星級酒店Five-star hotel前廳部 Front office department 總臺 Reception / Front desk 總機(jī) Operator / Service center 商務(wù)中心 Business center 票務(wù) Ticket service 游泳池 Swimming pool西餐廳 Western restaurant中餐廳 Chinese restaurant大堂

3、吧 Lobby lounge / 醫(yī)務(wù)室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容廳 Beauty salon多功能廳 / 會議室 Powerlong Multi-Function Hall / Meeting room停車場 Parking lot總經(jīng)理 General manager / 經(jīng)理 Manager 大堂副理 Assistant manager AM 賓客關(guān)系主任 Guest relation officer GRO 主管 Director / 領(lǐng)班 Supervisor 樓層月艮務(wù)員 Room boy / Room waiter請勿倒立 Kee

4、p Top Side Up總臺接待 Receptionist / 維修人員 Repairman 換錢 change money 明信片postcard 洗衣袋 Laundry bag 小心輕放 Handle with Care /常用句子Are these your baggage?這些是您的行李嗎？Is this everything, sir ?這是全部東西嗎，先生？May I take them for you? / Let me help you with your luggage.我來幫您拿好嗎？/讓我來幫您拿吧。I hope I'm not disturbing you.我

5、希望沒有打擾您。Just a moment, madam. I'll bring them to you right away.等一會兒，夫人。我馬上送來。The bellboy will show you to your room, sir.先生，行李生會送您到房間的。Here is your room key.給您房間鑰匙。You maycan leave your luggage in the Concierge. 您可以把行李放在禮賓部。Would you like to check your luggage here?您要寄存行李嗎？Don t worry, your lug

6、gage will be sent up at once.別擔(dān)心，您的行李很快就會送上去的。ll help youWhen you check out, please call NO.71 and we ' with your luggage immediately.如果您要退房，請致電71,我們將馬上幫您運(yùn)送行李。May I know your room number? / What's your room number, please?您能告訴我您的房間號嗎？May I have a look at your room card?我可以看一下您的房卡嗎？Do you min

7、d if I put your luggage at here?我把您的行李放在這里好嗎？Please sign your name here.請您在這里簽名。Would you like me to call a taxi for you? / Would you want a taxi?你需要我為你叫一輛出租車嗎？/需要出租車嗎？About 40 minutes by texi from here to Airport.從這里到機(jī)場大概需要40分鐘。I'm sorry to have kept you waiting ./Sorry to have keptyou waiting對

8、不起讓你久等了。Would you tell me your phone number?您能告訴我您的電話號碼嗎？After you, please . / You first, please.你先請。This way, please這邊請。Is there anything else I can do for you?您還有什么事要我做嗎？I see what your mean.我了解你的意思。I ' ll send the luggage up by another lift.我乘另一部電梯把行李送上去。Here we are, sir, room 2205先生，2205房到了。

9、情景對話1,客人在門口時A car pulls up in front of Donsen Hotel and a doormangoes forward to meet the Mr Steven , opening the door of the car for them.汽車停在了東勝大廈門口，門童上前為Steven先生開車門。場景一：DoormanD: Good evening, sir and madam . Welcome to our hotel 門童D:晚上好。歡迎光臨！Mr StevenS Good evening .Steven先生S:晚上好。D Excuse me, si

10、r So you have got altogether four pieces of luggage ?D:對不起先生，您一共帶了4件行李是嗎？S Yes.D Ok . Leave it to me, sir. I ' ll take care of your luggage.D:好的，讓我?guī)湍冒?，我會照看好行李的S Thank youS:謝謝。D Not at all. The Reception Desk is straightahead. This way, pleaseD:不客氣先生?？偱_就在前面，這邊請。場景二：S: Excuse me, where is the res

11、taurant ?S:對不起，請問餐廳在哪里？D： We have Chinese restaurant and a western-style restaurant . Which one do you prefer ?D:我們這里有中餐廳和西餐廳，您更喜歡哪個呢？S: I'd like to try some Chinese food todayS:今天我想來點(diǎn)中國菜。D： The buffet?D:要自助的嗎？S: Yes.S:是的。D： Is on the first floor . This way, please.D:那在一樓，這邊請。S: What are the hou

12、rs at the restaurant ?S:幾點(diǎn)有飯吃呢？D: Lunch 11 ： 30 a . m. To113： 30 p . m. ; Dinner 5 ： 30 to21 ： 30 p . m .D:午餐是上午11點(diǎn)半到下午13點(diǎn)30,晚餐是下午5點(diǎn)半到晚上 9 點(diǎn) 30。S: Thank you .D： You're welcome2,帶領(lǐng)客人到房間BellboyB Is this everything, sir ?B:這是全部的行李嗎，先生？Mr StevenS : Yes, that's everythingS:是的。B： Ok, May I have a

13、look at your room card ?B:能不能讓我看下您的房卡？S: Oh, yes. is 2205 .S:噢，好白我住2205房。B： I see . Now please follow me .I'll show you to your room.B:好的?，F(xiàn)在我?guī)ツ姆块g。S: Where is the Western restaurant ?S:西餐廳在哪呢？B： Oh, it s on the First floor. Get out the lift and turn right, sir.B:在一樓，先生。出電梯右轉(zhuǎn)就到了。S: When will it

14、 open?S:什么時候開呢？B： The service time is 6:30am. To 10:00am.B:營業(yè)時間是早上 6點(diǎn)半到10點(diǎn)。S: OKB： Here we are, sir. Room 2205.Let me help you to open the door.B:我們到了先生，2205房。讓我?guī)湍_門吧。門開后B： You first, sir. Do you mind if I put your luggage at here?B:您先請先生，我把您的行李放在這里好嗎？S: It's OK, Thank you many much,S:好的，非常感謝。B：

15、 That' s my job. How do you like this room?B:這是我們工作。房間如何呢先生？S: It's very cozy . I like it very much.S:非常舒適，我很喜歡。B： Right, is there anything else I can do for you?B:還有其他需要嗎？S: No, Thank you.B: OK, Good night.3,客人寄存行李Mr StevenS : I want to check my luggage.S:我想要寄存我的行李。BellmanB : Certainly, sir

16、. You can check luggage here.Please go through the formalities.B:當(dāng)然可以，先生。你可以把行李寄存在這里。請您辦一下寄存 手續(xù)。S No problem.S:沒問題。B： May I know your room number?B:您是幾號房的？S: My room number is 2205.S: 2205。B： When will you take them back? Sir.B:您什么時候來取呢？S: About 30 minutes later.S:大約半小時以后。B： OK, please sign your nam

17、e here.B:好的，請?jiān)谶@里簽個名。B： Keep the luggage check card, and for drawing, please show the second half of this card.B:請保存好行李寄存卡，當(dāng)您來取回行李時，請出示這張卡的下 半聯(lián)。S: OK, thank you very much. Bye bye.B： See you. Sir.4,客人要出租車DoormanD ： Would you like me to call a taxi for you?D:需要一輛的士嗎？Mr StevenS : Yes, thanks.S:是的。D： Where to? Sir.D:到哪里呢，先生。S: To the airport,S:到機(jī)場。D： OK, Just moment, please.D:好的，請稍等。的士叫來后D： S