SalesEnglishcomplete

1、Lesson one1Vocabulary詞匯Corporate Guest商務(wù)客戶FIT 散客Group團(tuán)隊Traveler游客Walk-in自來客Average Room Rate平均房價Long-staying Guest Discount長住客優(yōu)惠價Long-staying Guest長住客Competitor競爭對手2Sentences句型1. Good morning /evening/ afternoon Sir / Madam, welcome to our hotel!早上好/晚上好/下午好，先生/女士，歡迎光臨！2. Thank you for choosing our h

2、otel!感謝你選擇我們酒店！3. It is glade to see you again, Sir / Madam.很高興再次見到您，先生/女士。4. What can I do for you Sir / Madam? 有什么可以幫您，先生/女士？5. Please take a seat, Sir/Madam. 先生/女士, 請坐。6. Could you please come this way? 請這邊走好嗎？7. Thank you for staying with us! 感謝您在我們酒店下榻!Lesson Two1Vocabulary詞匯Rack Rate門市價Tariff價

3、格表Package /Wedding Package套餐/婚宴套餐Commission傭金Market Share市場客源分配Ad / Advertisement廣告Travel Agency旅行社Banner橫幅Poster海報Flyer宣傳頁2Sentences句型1. Sorry to have kept you waiting. 對不起，讓您久等了。2. We hope to see you again in the near future! 希望能很快能再見到您! 3. Have a nice/safe trip! 一路平安。4. Wish you a pleasant journe

4、y! Good luck! 祝您旅途愉快!祝好運!5. Have a nice day! 祝您一天都愉快！6. You are welcome! 不客氣！7. Thank you for your advice (information, help). 謝謝您的忠告（信息，幫助)。8. I'll check it at once and call you back. 我立即查一下并給您回電。9. I see, we will do our best to help you.我明白了, 我們會盡力幫您。Lesson Three1Vocabulary詞匯Brochure宣傳冊Commerc

5、ial商業(yè)廣告Fact Sheet（酒店）簡介Sales Kit營銷套冊Give-away贈品Logo（酒店）店標(biāo)Target Market目標(biāo)市場Marketing Strategy營銷策略Media媒體Picture照片2Sentences句型1. We hope we'll have another chance of serving you. 我們希望還會有機會為您效勞。2. Its my pleasure. 非常高興為您服務(wù)。3. Just a moment, please. 請稍等一下。4. Ill be with you in a moment, Sir/Madam. 我

6、馬上就來，先生/女士。5. Ill go and get it to you right away, Sir/Madam. 我馬上去給您拿來，先生/女士。6. Ill report this matter to our manager immediately, Sir/Madam. 我將向經(jīng)理匯報此事。7. We can discuss any further details later. 我們一會兒可以進(jìn)一步討論細(xì)節(jié)。8. Would you mind waiting for a little moment, please? 您介不介意稍等一會兒?9. Im so sorry to hear

7、 that.聽到這個消息我很難過。Lesson Four1Vocabulary詞匯Public Relations公共關(guān)系Press Release新聞發(fā)布Promotion推廣Sales Call電話拜訪TV Station電視臺Radio Station電臺Up Selling促銷Room Type房型Event Order宴會通知單Coordinator工作協(xié)調(diào) 2Sentences句型1. Ill look into this matter right now.我馬上去查清情況。2. Don't worry, Sir/Madam, just leave it to me. 別擔(dān)

8、心,交給我來處理吧。3. Excuse me, could you please tell me what happened with you? 對不起,您可以告訴我出什么事了嗎?4. Im very sorry for the inconvenience caused by us. 很抱歉給您帶來的諸多不便。5. Sorry, Sir/Madam, I am not sure about it, but I'll check it out for you immediately. 對不起我不敢肯定,但我很樂意為您弄清楚。6. Thank you for your understand

9、ing. I assure you it won't happen again. 感謝您的理解,我向您保證此事將不會再發(fā)生。7. I regret to say we can not guarantee that at the moment, but we'll do our best. I hope you'll understand.抱歉,我們不能保證,但我們將盡最大努力,希望您能理解。Lesson Five1Vocabulary詞匯Guest Comments客人意見Non-smoking Floor無煙樓層Fax Sheet傳真Kids Corner兒童游樂區(qū)C

10、onference Room會議室Ballroom宴會廳Complimentary Room免費房Action Plan行動計劃Itinerary 行程Classroom Type Set-up 教室式布置Cocktail Party雞尾酒會2Sentences句型1. If you have any questions, please feel free to contact us. 您如果有什么問題,敬請和我們聯(lián)系.2. Ill check if there is a room available, sir / madam.我查一下是否有空房，先生/女士。3. I would like t

11、o show you around in our hotel.我想帶您參觀一下我們酒店。4. We will send you a confirmation letter soon. 我們很快會給您發(fā)一封確認(rèn)信。5. Our hotel is just one hour travel by car from either the Guangzhou Baiyun International Airport or the Shenzhen Baoan international Airport. 我們酒店距離廣州白云機場或深圳寶安機場僅1小時的車程6. Our hotel is located

12、in the new business center of Dongguan and within a commercial and shopping precinct, Qi Feng park and the popular “Bar Street” are close by.酒店位于東莞的新城區(qū)商業(yè)及購物中心，緊鄰旗峰山公園和著名的酒吧街。Lesson Six1Vocabulary詞匯Theater Type Set-up劇院式布置U-shape Set-up U型布置V-shape Set-up V型布置Show Room 參觀房Internet Connection 寬帶連接Sate

13、llite Channel 衛(wèi)星頻道Concierge Services禮賓服務(wù)Pick- up Service接機服務(wù)Visual /Audio Visual Equipments視聽設(shè)備2Sentences句型1. The hotel consists of 260 elegant guestrooms, half of them are with a stunning view of Qi Feng Mountain.260間客房布置得高貴典雅，拉開窗簾就能欣賞到旗峰山的美景。2. Our room type varies from: 我們的房型有：Superior Twin (2 be

14、ds）高級客房（雙床）Superior King(King-size Bed)高級客房（大床）Deluxe Twin(2 beds）豪華客房（雙床）Deluxe King(King-size Bed)豪華客房（大床）Executive Twin(2 beds）行政客房（雙床）Executive King(King-size Bed)行政客房（大床）Standard Suite(King-size Bed)標(biāo)準(zhǔn)套房（大床）Superior Suite(King-size Bed)高級套房（大床）Deluxe Suite(King-size Bed)豪華套房（大床）Executive Suite(

15、King-size Bed)行政套房（大床）Presidential Suite(King-size Bed)總統(tǒng)套房（大床）3. Forum Chinese Restaurant provides guests with 25 private rooms, 400 seating capacity, featuring dishes: Sharks fin, abalone, birds nest and seafood restaurant:旗峰山酒家設(shè)有25間貴賓房，可提供400人用餐。菜系：以羽翅，鮑魚，燕窩及海鮮為主。4. LEscale Western Restaurant pro

16、vides guests with 224 seating capacity Indoor and outdoor seating, featuring with Asian & Western cuisine including breakfast, lunch and dinner buffets萊斯西餐廳可提供224個室內(nèi)外餐位，以亞洲和西式菜系為主，供應(yīng)早、中、晚自助餐。Lesson SevenSentences句型1. Forum Food Street is all-day-dining food street featuring regional specialties

17、with 258 seating capacity. 旗峰山食街全天供應(yīng)當(dāng)?shù)靥厣称?。?58個座位。2. Japanese Restaurant provides guests with 2 private rooms 50 seating capacity Offering teppanyaki, sashimi, sushi and ala-carte dishes. 日本餐廳提供2間貴賓房，共50個座位。提供最流行的日本菜式鐵板燒，魚生，壽司及散點菜式。3. Carmens bar with live entertainment offer cocktails and snacks.

18、卡門吧有現(xiàn)場表演，并提供雞尾酒和精美小食4. Margaux Wine Bar offering wide selection of premium international and local wines is ideal venue for business associates.瑪歌紅酒屋提供備受推崇的國內(nèi)外紅酒，是生意洽談的理想之地。5. The Pullman Ballroom and Forum Hall are spacious and with latest AV equipment. 鉑爾曼宴會廳、旗峰山多功能廳寬敞高雅、配有先進(jìn)的視聽設(shè)備。Lesson EightSent

19、ences句型1. Our hotel provides a wide variety of restaurants and bars including Forum Chinese Restaurant, Imperial Private Dining, Forum Food Street, LEscale Western Restaurant, Sakura Japanese Restaurant, Fragrant Tea House and Margaux Wine Bar. 酒店各類設(shè)施齊全，旗峰山酒家、御膳坊、旗峰山食街、萊斯西餐廳、櫻香閣、天香茶舍、瑪歌紅酒屋風(fēng)格炯異。2. Ou

20、r recreational facilities include Athena Food Massage, Spa & Sauna and Athena Karaoke Club, Gymnasium，in-door / out-door swimming pool and an outdoor tennis court. 酒店的康樂設(shè)施包括千足經(jīng)（沐足）、水云間（水療/桑拿）、雅典娜國際俱樂部、健身房、室內(nèi)/室外游泳池和室外網(wǎng)球場。3. All Guest Rooms are featured with IDD telephone, Mini bar, Coffee and tea

21、 making facilities, Satellite TV Channels, High-speed Internet access, 24-hour Room Service.所有客房配有國際長途電話、小冰箱、咖啡/茶器具、衛(wèi)星電視節(jié)目、高速無線網(wǎng)絡(luò)、24小時送餐服務(wù)。4. The hotel can provide 11 meeting Rooms & breakout Rooms ranging from 32 to 120 square meters. 酒店提供11個從32M2 到120M2 面積大小不同的會議室。Lesson NineSentences句型1. Our

22、hotel is offering a wide configuration of function rooms. Each room is equipped with state-of-the-art audio visual equipment.酒店可為您提供各種不同的會議室，每間會議室配備先進(jìn)的音響設(shè)備。2. Pullman Ballroom is Located on the 2nd floor of Front Building. Total surface area is 803 square meters, Fan-shaped ballroom with French wind

23、ows, with views of Qifeng Mountain, accommodates 600 guests for cocktail events. 鉑爾曼宴會廳位于餐飲樓二樓，總面積共803平方米可容納600人的雞尾酒會。宴會廳以獨特的扇型結(jié)構(gòu)全落地玻璃窗，能使您飽覽旗峰山美景。3. Forum Hall Located on the 2nd floor of Museum. Total surface area is 620 square meters. With views of Qifeng mountain, it is suitable venue for meetin

24、g, banquet and cocktail party. 旗峰山多功能廳設(shè)于博物館樓二樓，總面積達(dá)620平方米，觀賞旗峰山景色。適合各種會議，宴會及雞尾酒會。Lesson TenSentences句型1. Our Recreational Facilities are including Heated indoor swimming pool /Outdoor swimming pool, Fitness center, Food Massage, Spa & Sauna, Beauty and hair salon, 33 private karaoke suites, Bout

25、ique shop.娛樂設(shè)施包括：室內(nèi)恒溫游泳池/室外游泳池、健身中心、沐足、水療及桑拿、美容美發(fā)店、33間KTV 包房、精品店。2. In your observation of our hotel, Is there any thing you dont like or you may suggest to us for the more improvement of our hotel.通過您對酒店的觀察，您對酒店有什么不喜歡方面或有什么建議需要酒店進(jìn)行改進(jìn)嗎？3. May I have your voluble comments on our hotel?您能告訴我對酒店有什么意見和建

26、議嗎？4. What time would be convenient for you to talk about the contract? 您什么時候方便面談關(guān)于合同一事?5. I promise you, it will be done immediately. 我向你保證，我們馬上會做這件事。Lesson ElevenSentences句型1. I can see your point to view. Please accept our apologies. 我們能了解您的感受，請接受我們的道歉。2. Sir/ Madam, may I know your company budge

27、t for this conference?先生/女士，您能告訴我您公司對于此次會議的預(yù)算嗎？3. Sir, you can see the room rates we offer to you are really competitive, in addition, our hotel has ideal location and is more accessible to the center of the city that other hotels. 先生，我們給您提供了最優(yōu)惠的房間價格，另外我們酒店具有非常好的地理位置，和其他酒店相比，離市中心非常近。4. The unique Antique gallery and the underground exhibition room reflect the full-bodied cultural atmosphere. 獨具特色的藝術(shù)品陳列廳及地下展覽館滲透著濃郁的文化氣息。5. Please allow us to upgrade your room to express our appreciation for your continue support.為答謝您對酒店的一貫支持，我們將為您的房間升級。Lesson TwelveSentences句型1. Leisure & Ente