APQP-(C-E)-文檔資料

1、1產(chǎn)品質(zhì)量先期策劃與控制計(jì)劃Advanced Product Quality Planning and Control Plan北京逖埃斯管理顧問(wèn)有限公司Beijing TIS management consultant ltd.第二版Second edition2008.11.1實(shí)施黃建平黃建平Jacky Huang2APQP-產(chǎn)品質(zhì)量先期策劃產(chǎn)品質(zhì)量先期策劃是一種結(jié)構(gòu)化的方法，用來(lái)確定和制定確保某產(chǎn)品使顧客滿意所需的步驟。產(chǎn)品質(zhì)量先期策劃的目標(biāo)使促進(jìn)與所涉及的每一個(gè)人的聯(lián)系，以確保所要求的步驟按時(shí)完成。Product Quality Planning is a structured met

2、hod of defining and establishing the steps necessary to assure that a product satisfies the customer. The goal of product quality planning is to facilitate communication with everyone involved to assure that all required steps are completed on time.3產(chǎn)產(chǎn)品品質(zhì)質(zhì)量量策策劃劃循循環(huán)環(huán)反饋評(píng)審和糾正措施產(chǎn)品和過(guò)程確認(rèn)計(jì)劃和規(guī)定過(guò)程設(shè)計(jì)和開(kāi)發(fā)產(chǎn)品和過(guò)程開(kāi)

3、發(fā)持續(xù)改進(jìn)持續(xù)改進(jìn)技術(shù)和技術(shù)和概念開(kāi)發(fā)概念開(kāi)發(fā)產(chǎn)品產(chǎn)品 / 過(guò)程開(kāi)發(fā)過(guò)程開(kāi)發(fā)和樣件驗(yàn)證和樣件驗(yàn)證確定產(chǎn)品和確定產(chǎn)品和確認(rèn)工具確認(rèn)工具計(jì)劃計(jì)劃措施措施實(shí)施實(shí)施研究研究4Product Quality planning cycleFeedback assessment and corrective actionProduct and process ValidationPlan and defineProcess design and developmentProduct design and developmentContinual ImprovementTechnology and conce

4、pt developmentProduct/process Development and Prototype VerificationConfirmation Product and Validation ProcessPlanActionDoCheck5前言ForewordAPQP與CP第二版包括：融入了顧客關(guān)注的過(guò)程方法；按ISO/TS16949及克萊斯勒、 福特、通用汽車(chē)公司核心工具手冊(cè)更新了概念及術(shù)語(yǔ)；適當(dāng)?shù)貐⒖剂祟櫩鸵??？巳R斯勒汽車(chē)公司福特汽車(chē)公司通用汽車(chē)公司德?tīng)柛９疽令D公司APQP and control second edition includes: Incorporat

5、ion of the customer focused process approach, Updated terminology and concepts consistent with ISO/TS 16949 and other Chrysler, Ford and General Motors core tool manuals, Appropriate references to customers specifics provided with out the full text.Chrysler LLCFord Motor CompanyGeneral motors corpor

6、ationDelphi CorporationEaton Corporation6前言Foreword使用APQP具有如下預(yù)期收益： 對(duì)顧客和供方減少產(chǎn)品質(zhì)量策劃的復(fù)雜性； 便于組織與供方就產(chǎn)品質(zhì)量策劃要求進(jìn)行溝通。Some of the expected benefits in use APQP are: A reduction in the complexity of product quality planning for thecustomers and organizations. A means for organizations to easily communicate pro

7、duct qualityplanning requirements to suppliers.7目錄Table of contents 產(chǎn)品質(zhì)量先期策劃的基本原則第一章 計(jì)劃和確定項(xiàng)目第二章 產(chǎn)品設(shè)計(jì)和開(kāi)發(fā)第三章 過(guò)程設(shè)計(jì)和開(kāi)發(fā)第四章 產(chǎn)品和過(guò)程的確認(rèn)第五章 反饋、評(píng)審和糾正措施第六章 控制計(jì)劃方法論Fundamentals of Product quality planningChapter 1 Plan and define programChapter 2 Product design and developmentChapter 3 Process design and develop

8、mentChapter 4 Product and process validationChapter 5 Feedback, Assessment and corrective actionChapter 6 Control plan methodology8產(chǎn)品質(zhì)量先期策劃的基本原則Fundamentals of product quality planning 組織小組確定范圍小組間的聯(lián)系培訓(xùn)顧客和組織的參與同步工程控制計(jì)劃問(wèn)題的解決產(chǎn)品質(zhì)量的進(jìn)度計(jì)劃與進(jìn)度圖有關(guān)的計(jì)劃Organize the teamDefine the scopeTeam-to-teamTrainingCustome

9、r and organization InvolvementSimultaneous engineeringControl planConcern resolutionProduct quality timing planPlans relative to the timing chart 9設(shè)計(jì)責(zé)任僅限制造服務(wù)組織如熱處理 貯存、運(yùn)輸?shù)鹊却_定范圍 x x x計(jì)劃和定義 x產(chǎn)品設(shè)計(jì)和開(kāi)發(fā) x可行性 x x x過(guò)程設(shè)計(jì)和開(kāi)發(fā) x x x產(chǎn)品和過(guò)程確認(rèn) x x x反饋評(píng)定和糾正 x x x措施 x x x控制計(jì)劃方法論 x x x產(chǎn)品質(zhì)量策劃責(zé)任矩陣圖Product quality plannin

10、g responsibility matrix10產(chǎn)品質(zhì)量策劃責(zé)任矩陣圖Product quality planning responsibility matrix11ISO/TS16949:2009中的相關(guān)要求Requirements of ISO/TS16949:2009注：有些顧客將項(xiàng)目管理或產(chǎn)品質(zhì)量先期策劃作為一種產(chǎn)品實(shí)現(xiàn)方法，產(chǎn)品質(zhì)量先期策劃與缺陷探測(cè)不同，包括防錯(cuò)和持續(xù)改進(jìn)的概念，并是基于多方論證的方法。NOTE Some customers refer to project management or advanced product quality planning as a

11、means to achieve product realization. Advanced product quality planning embodies the concepts of error prevention and continual improvement as contrasted with error detection and is based on a multidisciplinary approach. 12策劃產(chǎn)品設(shè)計(jì)和開(kāi)發(fā)過(guò)程設(shè)計(jì)和開(kāi)發(fā)產(chǎn)品與過(guò)程確認(rèn) 生產(chǎn)反饋、評(píng)定和糾正措施策劃計(jì)劃和定義階段產(chǎn)品設(shè)計(jì)開(kāi)發(fā)與驗(yàn)證過(guò)程設(shè)計(jì)開(kāi)發(fā)與驗(yàn)證產(chǎn)品與過(guò)程確認(rèn)反饋、評(píng)定和糾

12、正措施產(chǎn)品質(zhì)量策劃時(shí)間進(jìn)度圖產(chǎn)品質(zhì)量策劃時(shí)間進(jìn)度圖13planningProduct design and developmentProcess design and developmentProduct and process Validation ProductionFeedback Assessment and correction actionPlanningPlan and define programProduct design and development verificationProcess design and development verificationProduc

13、t and process validationFeedback assessment and correction actionProduct quality planning timing chart14APQP與防錯(cuò)APQP and error proofing 1、設(shè)計(jì)文件 Design documents 2、潛在失效模式及后果分析 FMEA； 3、控制計(jì)劃 Control Plan 4、作業(yè)指導(dǎo)書(shū) Work instructions 5、生產(chǎn)件批準(zhǔn)程序 PPAP 6、防錯(cuò) Error proofing風(fēng)險(xiǎn)riskAPQP進(jìn)程APQP process15實(shí)施APQP的時(shí)機(jī)implem

14、entation APQP occasionn新產(chǎn)品 New productn更改的產(chǎn)品 Changed product16顧客滿意反饋，評(píng)價(jià)和糾正措施產(chǎn)品設(shè)計(jì)和開(kāi)發(fā)計(jì)劃和確定項(xiàng)目過(guò)程設(shè)計(jì)和開(kāi)發(fā)產(chǎn)品和過(guò)程確認(rèn)策策劃劃產(chǎn)產(chǎn)品品設(shè)設(shè)計(jì)計(jì)和和開(kāi)開(kāi)發(fā)發(fā)過(guò)過(guò)程程設(shè)設(shè)計(jì)計(jì)與與開(kāi)開(kāi)發(fā)發(fā)產(chǎn)產(chǎn)品品與與過(guò)過(guò)程程確確認(rèn)認(rèn)反反饋饋，評(píng)評(píng)定定和和糾糾正正措措施施策策 劃劃策策劃劃生生產(chǎn)產(chǎn)概念提出/ 批準(zhǔn)項(xiàng)目批準(zhǔn)樣件試生產(chǎn)投產(chǎn)Plan and define programProduct design and development verificationProcess design and development ve

15、rificationProduct and process validationFeedback assessment and correction actionCustomerSatisfaction 17第一階段 計(jì)劃和確定項(xiàng)目Chapter 1 Plan and define 輸入：1.1 顧客呼聲- 市場(chǎng)研究（包括OEM車(chē)型開(kāi)發(fā)時(shí)間及期望的市場(chǎng)容量）- 保修記錄和質(zhì)量信息-小組經(jīng)驗(yàn)1.2 業(yè)務(wù)計(jì)劃/營(yíng)銷(xiāo)戰(zhàn)略1.3 產(chǎn)品/過(guò)程基準(zhǔn)數(shù)據(jù)1.4 產(chǎn)品/過(guò)程設(shè)想1.5 產(chǎn)品可靠性研究1.6 顧客輸入Inputs:1.1 Voice of the customer- Market researc

16、h- Historical warranty and quality information- Team experience1.2 Business plan and marketing strategy1.3 Product/Process benchmark data1.4 Product/process assumptions1.5 Product reliability studies1.6 Customer inputs 18第一階段 計(jì)劃和確定項(xiàng)目 Chapter 1 Plan and define 輸出：1.7 設(shè)計(jì)目標(biāo)1.8 可靠性和質(zhì)量目標(biāo)1.9 初始材料清單1.10 初始

17、過(guò)程流程圖1.11產(chǎn)品和過(guò)程特殊特性的初始清單1.12產(chǎn)品保證計(jì)劃1.13管理者支持Outputs:1.7 Design goals1.8 Reliability and quality goals1.9 Preliminary bill of material 1.10 Preliminary process flow chart 1.11 preliminary identification of special product and process characteristics1.12 Product assurance plan1.13 Management support19初始

18、過(guò)程流程圖 Preliminary Process Flow Chart20過(guò)程流程圖示例過(guò)程流程圖示例21顧客滿意反饋，評(píng)價(jià)和糾正措施產(chǎn)品設(shè)計(jì)和開(kāi)發(fā)計(jì)劃和確定項(xiàng)目過(guò)程設(shè)計(jì)和開(kāi)發(fā)產(chǎn)品和過(guò)程確認(rèn)策策劃劃產(chǎn)產(chǎn)品品設(shè)設(shè)計(jì)計(jì)和和開(kāi)開(kāi)發(fā)發(fā)過(guò)過(guò)程程設(shè)設(shè)計(jì)計(jì)與與開(kāi)開(kāi)發(fā)發(fā)產(chǎn)產(chǎn)品品與與過(guò)過(guò)程程確確認(rèn)認(rèn)反反饋饋，評(píng)評(píng)定定和和糾糾正正措措施施策策 劃劃策策劃劃生生產(chǎn)產(chǎn)概念提出/ 批準(zhǔn)項(xiàng)目批準(zhǔn)樣件試生產(chǎn)投產(chǎn)Plan and define programProduct design and development verificationProcess design and development verificati

19、onProduct and process validationFeedback assessment and correction actionCustomerSatisfaction 22第二階段 產(chǎn)品設(shè)計(jì)和開(kāi)發(fā) Chapter 2 Product design and development 設(shè)計(jì)輸出：2.1設(shè)計(jì)潛在失效模式及后果分析2.2可制造性和裝配性設(shè)計(jì)2.3設(shè)計(jì)驗(yàn)證2.4設(shè)計(jì)評(píng)審2.5樣件制造2.6工程圖樣（包括數(shù)學(xué)數(shù)據(jù)）2.7工程規(guī)范2.8材料規(guī)范2.9圖樣和規(guī)范的更改Design outputs2.1 Design failure mode and effects analy

20、sis (DFMEA)2.2 Design for Manufacturability and assembly2.3 Design verification2.4 Design reviews2.5 Prototype build control plan2.6 Engineering Drawings (include math data)2.7 Engineering specifications2.8 Material specifications2.9 Drawing and specification changes23第二階段 產(chǎn)品設(shè)計(jì)和開(kāi)發(fā) Chapter 2 Product

21、design and development APQP輸出：2.10 新設(shè)備、工裝和設(shè)施的要求2.11 產(chǎn)品和過(guò)程特殊特性2.12 量具/試驗(yàn)設(shè)備要求2.13 小組可行性承諾和管理者支持APQP outputs:2.10 New equipment, tooling and facilities requirements2.11 Special product and process characteristics2.12 Gages/testing equipment requirements2.13 Team feasibility commitment & management

22、support 24系統(tǒng)X部件核心小組采取的措施SODRPN7車(chē)門(mén)內(nèi)板保護(hù)蠟邊緣規(guī)定得太低6整 車(chē) 耐久 性 試驗(yàn)T-118T-109T-3017294增加實(shí)驗(yàn)室強(qiáng)化腐蝕試驗(yàn)泰特車(chē)身工程師890930根 據(jù) 試 驗(yàn) 結(jié) 果(1481號(hào)試驗(yàn)) ，上邊緣規(guī)范增加125mm增加試驗(yàn)頻次。7 2 2287蠟層厚度規(guī)定不足4整 車(chē) 耐久 性 試驗(yàn)同上7196增加實(shí)驗(yàn)室強(qiáng)化腐蝕試驗(yàn)對(duì)蠟層厚度進(jìn)行實(shí)驗(yàn)設(shè)計(jì)（DOE）結(jié)合觀察和試驗(yàn)驗(yàn)證蠟的上邊緣泰特車(chē)身工程師900115試 驗(yàn) 結(jié)果(1481 號(hào)試驗(yàn))表明要求的厚度是充分的。試驗(yàn)設(shè)計(jì)表明規(guī)定的厚度變差左25%范圍內(nèi)可以接受。7 2 2287蠟的 配方規(guī)定 得不

23、當(dāng)2理化試驗(yàn)室實(shí)驗(yàn)報(bào)告No.112652 28無(wú)左前車(chē)門(mén)H8H-0000-A1.上下車(chē)2.保護(hù)乘員免受天氣、噪聲、側(cè)碰撞的影響。3.車(chē)門(mén)附件，如后視鏡、門(mén)鎖、門(mén)鉸鏈及門(mén)窗升降器的固定支座4.為外觀項(xiàng)目提供適當(dāng)?shù)谋砻?.噴漆和軟內(nèi)飾車(chē)門(mén)內(nèi)板下部腐蝕車(chē)門(mén)壽命降低，導(dǎo)致：1 因漆面長(zhǎng)期生銹，使顧客對(duì)外觀不滿。2 使車(chē)門(mén)內(nèi)附件功能降低潛在失效模式及后果分析潛在失效模式及后果分析 FMEA編號(hào) 1234子系統(tǒng)（設(shè)計(jì)FMEA）（設(shè)計(jì)FMEA） 共 2 頁(yè) ，第 1 頁(yè)01.03/車(chē)身密封設(shè)計(jì)責(zé)任車(chē)身工程部 編制人 XXX車(chē)身工程部車(chē)型年/車(chē)輛類(lèi)型199X/獅牌 4門(mén)/旅行車(chē)關(guān)鍵日期9X 03 01 FME

24、A日期 編制 8X 03 22 修訂 8X 07 14產(chǎn)品開(kāi)發(fā)部、制作部、總裝廠、涂裝車(chē)間項(xiàng)目 功能潛 在失 效模式潛 在 失效后果嚴(yán)重度S級(jí)別潛在失效起 因 / 機(jī)理頻度O現(xiàn) 行 設(shè)計(jì) 控 制預(yù)防責(zé) 任 及 目標(biāo) 完 成 日期措施結(jié)果現(xiàn) 行 設(shè)計(jì) 控 制探測(cè)探測(cè)度DRPN建議措施25特殊關(guān)注特殊關(guān)注額外的關(guān)注額外的關(guān)注嚴(yán)格控制和關(guān)注嚴(yán)格控制和關(guān)注按慣例操作按慣例操作Mean centering and variation reduction required. 中心值線和減少變中心值線和減少變差要求差要求特殊產(chǎn)品特性特殊產(chǎn)品特性 Safety/Compliance S/C安全安全/符合符合S

25、/CFit/Function F/F配合配合/功能功能F/F一般產(chǎn)品特性Variation reduction not required if capable. Mean centering may be required.如如果有能力不需要減果有能力不需要減少變差，中心線少變差，中心線可能被要求可能被要求No Designationor Symbol未指定或標(biāo)識(shí)未指定或標(biāo)識(shí)Quality/CustomerInterface QCI質(zhì)量特性和顧客鏈接特性質(zhì)量特性和顧客鏈接特性如顧客無(wú)特別說(shuō)明，則建議使用下列產(chǎn)品特性符號(hào)：26顧客滿意反饋，評(píng)價(jià)和糾正措施產(chǎn)品設(shè)計(jì)和開(kāi)發(fā)計(jì)劃和確定項(xiàng)目過(guò)程設(shè)計(jì)和開(kāi)發(fā)

26、產(chǎn)品和過(guò)程確認(rèn)策策劃劃產(chǎn)產(chǎn)品品設(shè)設(shè)計(jì)計(jì)和和開(kāi)開(kāi)發(fā)發(fā)過(guò)過(guò)程程設(shè)設(shè)計(jì)計(jì)與與開(kāi)開(kāi)發(fā)發(fā)產(chǎn)產(chǎn)品品與與過(guò)過(guò)程程確確認(rèn)認(rèn)反反饋饋，評(píng)評(píng)定定和和糾糾正正措措施施策策 劃劃策策劃劃生生產(chǎn)產(chǎn)概念提出/ 批準(zhǔn)項(xiàng)目批準(zhǔn)樣件試生產(chǎn)投產(chǎn)Plan and define programProduct design and development verificationProcess design and development verificationProduct and process validationFeedback assessment and correction actionCustomerSatisfac

27、tion 27第三階段 過(guò)程設(shè)計(jì)和開(kāi)發(fā) Chapter 3 Process design and development 輸出：3.1 包裝標(biāo)準(zhǔn)和規(guī)范3.2 產(chǎn)品/過(guò)程質(zhì)量體系評(píng)審3.3 過(guò)程流程圖3.4 場(chǎng)地平面布置圖3.5 特性矩陣圖3.6 過(guò)程潛在失效模式及后果分析3.7 試生產(chǎn)控制計(jì)劃3.8 過(guò)程指導(dǎo)書(shū)3.9 測(cè)量系統(tǒng)分析計(jì)劃3.10 初始過(guò)程能力研究計(jì)劃3.11 管理者支持Outputs:3.1 Packaging standards and Specifications3.2 Product/process quality system review3.3 Process flow

28、 chart3.4 Floor plan layout3.5 Characteristics matrix3.6 Process failure mode and effects analysis (PFMEA)3.7 Pre-launch control plan3.8 Process instructions3.9 Measurement management system analysis3.10 Preliminary process capability study plan3.11 Management support 28系統(tǒng)X部件核心小組采取的措施S SO OD DR RP P

29、N N給 噴 蠟 器加 裝 深 度限位器制 造 工 程部9X 10 15增加限位器，在線上檢查噴機(jī)使 噴 蠟 自動(dòng)化制 造 工 程部9X 12 16由于同一條線上有不同種門(mén)，較復(fù)雜，因此拒絕該項(xiàng)7噴頭堵塞-粘度太高-溫度太低-壓力太低5在開(kāi)始和停機(jī)后試驗(yàn)噴霧形狀，按照預(yù)防維護(hù)程序清洗噴頭每小時(shí)或每班進(jìn)行一次目測(cè)檢查，查看噴膜厚度 （ 厚 度儀）和范圍5175對(duì) 粘 度 、溫 度 、 壓力 進(jìn) 行 試驗(yàn)設(shè)計(jì)（DOE）分析制 造 工 程部9X 10 01確定了溫度和壓 力 的 極 限值，安裝了極限值控制器，控制圖顯示過(guò)程 受 控 Cpk 1.857 1 535車(chē)門(mén)內(nèi)部人工涂臘為覆蓋車(chē)門(mén)內(nèi)側(cè)，車(chē)門(mén)下

30、層表面涂以最小厚度的臘，以延緩車(chē)門(mén)腐蝕規(guī)定表面涂蠟不足車(chē)門(mén)壽命下降導(dǎo)致：-由于漆面經(jīng)過(guò)長(zhǎng)時(shí)間后生銹，使顧客對(duì)外觀不滿意-車(chē)門(mén)內(nèi)附件功能下降01.03/車(chē)身密封產(chǎn)品開(kāi)發(fā)部、制作部、總裝廠、涂裝車(chē)間過(guò)程 功能潛 在失 效模式 編制人 XXX車(chē)身工程部 FMEA日期 編制 8X 03 22 修訂 8X 07 14子系統(tǒng)潛在失效模式及后果分析潛在失效模式及后果分析 FMEA編號(hào) 1234（過(guò)程FMEA）（過(guò)程FMEA） 共 2 頁(yè) ，第 1 頁(yè)設(shè)計(jì)責(zé)任車(chē)身工程部車(chē)型年/車(chē)輛類(lèi)型199X/獅牌 4門(mén)/旅行車(chē)關(guān)鍵日期9X 03 01潛 在 失效后果嚴(yán)重度S級(jí)別潛 在 失 效起因/機(jī)理頻度O現(xiàn)行設(shè)計(jì)控制預(yù)防

31、責(zé) 任 及 目標(biāo) 完 成 日期措施結(jié)果現(xiàn)行設(shè)計(jì)控制探測(cè)探測(cè)度DRPN建議措施7噴頭插入不到位（人工）8每小時(shí)或每班進(jìn)行一次目測(cè)檢查，查看噴膜厚度（深度儀）和范圍52807 2 57029MSA 計(jì)劃計(jì)劃- 線性線性- 準(zhǔn)確度準(zhǔn)確度- 重復(fù)性重復(fù)性- 再現(xiàn)性再現(xiàn)性- 目視標(biāo)準(zhǔn)目視標(biāo)準(zhǔn)- 行業(yè)水準(zhǔn)行業(yè)水準(zhǔn)- 過(guò)程流程圖過(guò)程流程圖- 場(chǎng)地平面布置場(chǎng)地平面布置- 特性矩陣特性矩陣- 包裝標(biāo)準(zhǔn)包裝標(biāo)準(zhǔn)30測(cè)量的準(zhǔn)確度測(cè)量的準(zhǔn)確度量具的最小刻度是0.001英寸量具的最小刻度是0.01英寸31顧客滿意反饋，評(píng)價(jià)和糾正措施產(chǎn)品設(shè)計(jì)和開(kāi)發(fā)計(jì)劃和確定項(xiàng)目過(guò)程設(shè)計(jì)和開(kāi)發(fā)產(chǎn)品和過(guò)程確認(rèn)策策劃劃產(chǎn)產(chǎn)品品設(shè)設(shè)計(jì)計(jì)和和開(kāi)開(kāi)

32、發(fā)發(fā)過(guò)過(guò)程程設(shè)設(shè)計(jì)計(jì)與與開(kāi)開(kāi)發(fā)發(fā)產(chǎn)產(chǎn)品品與與過(guò)過(guò)程程確確認(rèn)認(rèn)反反饋饋，評(píng)評(píng)定定和和糾糾正正措措施施策策 劃劃策策劃劃生生產(chǎn)產(chǎn)概念提出/ 批準(zhǔn)項(xiàng)目批準(zhǔn)樣件試生產(chǎn)投產(chǎn)Plan and define programProduct design and development verificationProcess design and development verificationProduct and process validationFeedback assessment and correction actionCustomerSatisfaction 32第四階段 產(chǎn)品和過(guò)程的確認(rèn) Ch

33、apter 4 Product and process validation 輸出：4.1 有效的生產(chǎn)4.2 測(cè)量系統(tǒng)分析4.3 初始過(guò)程能力研究4.4 生產(chǎn)件批準(zhǔn)4.5 生產(chǎn)確認(rèn)試驗(yàn)4.6 包裝評(píng)價(jià)4.7 生產(chǎn)控制計(jì)劃4.8 質(zhì)量策劃認(rèn)定和管理者支持Outputs:4.1 Significant production run4.2 Measurement system analysis4.3 Preliminary process capability study4.4 Production part approval4.5 Production validation testing4.6

34、Packaging evaluation4.7 Production control plan4.8 Quality planning sign-off and management support33顧客滿意反饋，評(píng)價(jià)和糾正措施產(chǎn)品設(shè)計(jì)和開(kāi)發(fā)計(jì)劃和確定項(xiàng)目過(guò)程設(shè)計(jì)和開(kāi)發(fā)產(chǎn)品和過(guò)程確認(rèn)策策劃劃產(chǎn)產(chǎn)品品設(shè)設(shè)計(jì)計(jì)和和開(kāi)開(kāi)發(fā)發(fā)過(guò)過(guò)程程設(shè)設(shè)計(jì)計(jì)與與開(kāi)開(kāi)發(fā)發(fā)產(chǎn)產(chǎn)品品與與過(guò)過(guò)程程確確認(rèn)認(rèn)反反饋饋，評(píng)評(píng)定定和和糾糾正正措措施施策策 劃劃策策劃劃生生產(chǎn)產(chǎn)概念提出/ 批準(zhǔn)項(xiàng)目批準(zhǔn)樣件試生產(chǎn)投產(chǎn)Plan and define programProduct design and development verifi

35、cationProcess design and development verificationProduct and process validationFeedback assessment and correction actionCustomerSatisfaction 34第五階段 反饋評(píng)審和糾正措施 Chapter 5 Feedback, assessment and corrective action輸出：5.1 減少變差5.2 改善顧客滿意5.3 改善交付和服務(wù)5.4 有效應(yīng)用經(jīng)驗(yàn)總結(jié)/最佳實(shí)踐Outputs:5.1 Reduced variation5.2 Improved

36、 customer satisfaction5.3 Improved delivery and service 5.4 Effective use of lessons learned/best practices 35Out of controlOut of control不受控，不受控，存在特殊原因存在特殊原因In controlIn control受控，沒(méi)有能受控，沒(méi)有能力符合規(guī)范但普通原因力符合規(guī)范但普通原因造成變差大造成變差大On target Reducing variationOn target Reducing variation減少普通原因變差，達(dá)到目標(biāo)減少普通原因變差，達(dá)到

37、目標(biāo)Continued variation reductionContinued variation reduction持續(xù)的減少變差持續(xù)的減少變差36反饋，評(píng)價(jià)和糾正措施產(chǎn)品設(shè)計(jì)和開(kāi)發(fā)計(jì)劃和確定項(xiàng)目過(guò)程設(shè)計(jì)和開(kāi)發(fā)產(chǎn)品和過(guò)程確認(rèn)顧客滿意所有顧客關(guān)注的問(wèn)題都已圓滿得到關(guān)閉所有顧客關(guān)注的問(wèn)題都已圓滿得到關(guān)閉不斷傾聽(tīng)和解決顧客新的呼聲不斷傾聽(tīng)和解決顧客新的呼聲37第六章 控制計(jì)劃方法論 Chapter 5 Control plan methodology制訂并實(shí)施控制計(jì)劃的益處包括：質(zhì)量：質(zhì)量： 控制計(jì)劃方法論減少了浪費(fèi)并提高了設(shè)計(jì)、制造和裝配中的產(chǎn)品質(zhì)量。這一結(jié)構(gòu)性的方法為產(chǎn)品和過(guò)程提供了一完整的

38、評(píng)價(jià)。控制計(jì)劃識(shí)別過(guò)程特性并幫助識(shí)別導(dǎo)致產(chǎn)品特性變差（輸出變量）的過(guò)程特性的變差源（輸出變量）。The benefits of developing and implementing a control plan include：Quality:The control plan methodology reduces waste and improves the quality of products during design, manufacturing, and assembly. This structured discipline provides a thorough evalua

39、tion of the product and process.Control plans identify process characteristics and identify the control methods for the sources of variation (input variables), which cause variation in product characteristics (output variables).38第六章 控制計(jì)劃方法論 Chapter 5 Control plan methodology顧客滿意度：顧客滿意度：控制計(jì)劃聚集于將資源用于

40、與對(duì)顧客來(lái)說(shuō)重要的特性有關(guān)的過(guò)程和產(chǎn)品。將資源正確地分配在這些重要的項(xiàng)目上有助于在不影響質(zhì)量的情況下降低成本。交流：交流：作為一個(gè)動(dòng)態(tài)文件，控制計(jì)劃明確地傳達(dá)了產(chǎn)品/過(guò)程特性、控制方法和特性測(cè)量中的變化。Customer Satisfaction:Control plans focus resources on processes and products related to characteristics that are important to the customer. The proper allocation of resources on these major items helps to reduce costs without sacrificingquality.Comm