酒店的部門中英ppt課件

1、酒店的部門酒店的部門The hotel sector1.前廳部前廳部Front Office2.客房部客房部Rooms Division3.康樂部康樂部Recreation Department一、一、前廳部組織構造圖前廳部組織構造圖Front Office Organization Chart前廳部組織機構圖前廳部組織機構圖 Front Office Department Organization Chart 前廳部經(jīng)理前廳部經(jīng)理Front Office Manager大堂經(jīng)理大堂經(jīng)理Assistant Manager客務主管客務主管Reception Supervisor行李員行李員Bel

2、lman禮賓領班禮賓領班ConciergeTeam Leader客服代表客服代表Operator總機領班總機領班Operator Team Leader客務領班客務領班ReceptionTeam Leader客務代表客務代表Receptionist商務中心文員商務中心文員B.C Clerk二、前廳部主要職能Front Office Functions1.1.前廳部前廳部 Front OfficeFront Office酒店對客效力的信息中心酒店對客效力的信息中心 Information CenterInformation Center酒店對客效力的接待中心酒店對客效力的接待中心 Recepti

3、on CenterReception Center酒店產(chǎn)品的銷售酒店產(chǎn)品的銷售 Hotel Product SalesHotel Product Sales收入的實現(xiàn)與控制收入的實現(xiàn)與控制Revenue Realization & ControlRevenue Realization & Control大堂副理大堂副理A.MA.M 處置客人贊揚 Handle Guest Complain 反響客人意見及建議 The Feedback of Guests Suggestion 協(xié)調(diào)與酒店各部門之間關系 Coordination of Other Dep. 擔任大堂各區(qū)域的任務次序

4、 In Charge of Work Ordered at Lobby 處置酒店突發(fā)事件 Accidents Handling VIP接待 VIP Service前臺前臺Front DeskFront Desk辦理客人入住登記 Guest Check In辦理客人離店手續(xù) Guest Check Out外幣兌換 Foreign Currency Exchange房間預訂 Room Reservation留言效力 Message Service商務中心商務中心Business CenterBusiness Center商務文秘效力：打字、復印、快遞等Business Secretary Serv

5、ice: Type, Copy, Fax, EMS 提供上網(wǎng)效力和會議安排Broadband Access & Conference Arrangement禮賓部禮賓部ConciergeConcierge行李效力 Luggage Service機場接送效力 Airport Transportation物品存放 Item Storage酒店及市內(nèi)信息的咨詢與效力 Hotel & City Information車輛效力車輛效力TransportationTransportation為客人提供平安和快捷的交通效力Safe & Convenient Transportatio

6、n Service保證酒店內(nèi)部用車安排Internal Transportation Arrangement酒店客房簡介酒店客房簡介Hotel rooms introduction 單間客房單間客房 Single room room 套間客房套間客房 Suite rooms 商務套房商務套房 Business Suite 雙層客房雙層客房 Double room 奢華套房奢華套房 Deluxe Suite 總統(tǒng)套房總統(tǒng)套房 The presidential suite 行政房行政房 Executive room 女士客房女士客房 Ladies room 殘疾人客房殘疾人客房 Disabled

7、rooms 高科技客房高科技客房 High tech room 綠色客房綠色客房 Green rooms單間客房單間客房Single room room套間客房套間客房Suite rooms雙層客房雙層客房Double room商務客房商務客房Business Suite殘疾人客房殘疾人客房Disabled rooms客房部客房部 Housekeeping Department - 房間清潔協(xié)調(diào) Room Cleaning Coordination - 房間檢查 Room Check - 失物招領 Lost & Found - 收入控制 Revenue Control中國首家超五星級酒

8、店中國首家超五星級酒店之之 上海龍之夢麗晶大酒店上海龍之夢麗晶大酒店Chinas first Super five-star hotel Dragon dreams of Chinas first Super five-star hotel Dragon dreams of the Regent Hotelthe Regent Hotel酒店客房酒店客房康樂部簡介康樂部簡介Recreation Dept 在酒店的眾多部門中，康樂部是現(xiàn)代酒店一個新興起的部門，按照中華人民共和國國家旅游局中規(guī)定，涉外星級酒店必需具備一定的康樂設備。 In many sectors of the hotel, Re

9、creation Department is a new modern hotel sector, in accordance with Peoples Republic of China National Tourism Administration under star hotel concerning foreign affairs must have certain amenities. 上海的希爾頓飯店、新錦江飯店、喜來登飯店、華亭賓館；北京的長城飯店、麗都假日飯店；廣州的白天鵝賓館、中國大酒店等四、五星級賓館、酒店都具有較完備的康樂設備 Shanghai New Jinjiang

10、hotel, Hilton Hotel, Sheraton Hotel, Hua Ting hotel; the great wall hotel, Beijing Lido Holiday Inn; White Swan Hotel in Guangzhou, China Hotel, four or five-star hotels, the hotel has a more comprehensive leisure facilities 康樂部詳細有哪些東西康樂部詳細有哪些東西Recreation Department what are the specific things 如今酒店

11、康樂部的東西都是很多的。如今酒店康樂部的東西都是很多的。先有健身房，游泳池，臺球，乒乓球，壁球。假設好點的酒店還會有高先有健身房，游泳池，臺球，乒乓球，壁球。假設好點的酒店還會有高爾夫球爾夫球然后就是文娛和放松的工程，有然后就是文娛和放松的工程，有KTV，棋牌室，足浴中心，棋牌室，足浴中心，SPA，美容，美容美發(fā)美發(fā)最后就是醫(yī)務室，普通還會有休憩室和兒童樂園最后就是醫(yī)務室，普通還會有休憩室和兒童樂園 Hotel Recreation Department is now a lot. Gym, swimming pool, billiards, table tennis, squash.If good hotels will also have golf clubsThen there is t