劍橋商務(wù)英語(yǔ)中級(jí)unit

1、Business English 1.1 Ways of working 1.2 Making contactsModule 1 Business topicVocabularyListeningSpeakingDifferent ways of workingA mini-presentationReadingHow to job-shareWorking from home1.1 Ways of workingVocabulary Different ways of working 1. How do you study most effectively? By working* at t

2、he same time every day/ at different times of the day?* early in the morning/ late at night?* on your own/ with others?* at home/ at your place of study (school or college)? 2. Match these ways of working 1-8 to definitions A-I. Do you work in any of these ways?0 freelance1 teleworking2 job-sharing3

3、 shift-work4 part-time5 temping6 consultancy7 flexitime8 hot-deskingA You work during different parts of the day (eg. nights).B You sell your work or services to a number of different companies.C You work for different companies for a short time without a permanent contract.D You work a number of ho

4、urs per week or month but you decide when you start or finish.E You dont have a permanent place or office to work at, but you find a place to work when you arrive.F You work for a company from home via email, phone or the Internet.G You only work for some of the week (not full-time).H You do your jo

5、b for part of the week and another person does it for the other part.I You arent employed by a company, but are paid to give specialist advice.3. Work in pairs. Think of some advantages or disadvantages for each way of working in exercise 2.Ways of workingPossible advantagesPossible disadvantagesfre

6、elanceyou choose the jobno job securityteleworkingorganize your work timeyou need to be good at self-organizationjob-sharingmore free timeneed to coordinate with other personshift-workgives you your days freetiringpart-timemore free timeless moneytempinglots of varietyhard to progress your careercon

7、sultancywell paidno job securityflexitimegood for work-life balancenot good for people who like routinehot-deskingsaves the company moneydisruptive to employeesBACK4. Read about job-sharing. Write these headings into each paragraph.Get organizedSet your limitsPut pen to paperTwo become oneOpen your

8、mindPlan for disasterFind the perfect partnerDont feel guiltyHow to job-share Wouldnt it be nice if the working week finished on Wednesday? With a job-share it can. Heres the essential guide to making it work. (0) Find the perfect partner. Find someone you like. Be prepared to communicate and share

9、credit and blame, says Carol Savage, the managing director of Flexecutive, a flexible working consultancy. (1) _ Bosses should consider requests for flexible working from employees with children under six. So embrace the benefits: Twice as much experience, skills, brainpower and energy, Savage says.

10、 (2) _ Always discuss the worst-case scenarios. When Margaret Mills, a teacher, lost her job-share partner because of a family illness, a return to full-time work seemed inevitable. We had been over-optimistic. I did manage to find someone else who fitted in with me, but I was very lucky.Reading(3)

11、_Plan the system for handing work over carefully and play to each others different strengths. Delegate the workload according to each others particular skills and qualities.(4) _Manager should clarify what they expect in terms of hours, availability and results, and employees should manage their emp

12、loyers expectations. Sue Osborn, a job-sharer for 21 years, says, Were often asked to do five-day weeks. Eventually you just have to say no.(5) _Agree in writing arrangements for holidays, parental leave, retirement, etc. everyone should know where they stand from the beginning.(6) _Do not work unti

13、l 1am at home to make up for not being in the office every day.(7) _Clients may not like having to deal with two people working closely together. As Savage says: A job-share should be like a marriage- one voice, one unit.BACKListening1.You will hear a woman called Michela talking about working from

14、home. 1) What does she say is important when working from home?2) What does she think are some of the advantages and disadvantages of this way of working?Have a timetable and stick to it.Advantages: - you spend more time with the children- more flexibility- the company saves money on office space- n

15、o commutingDisadvantages:- sometimes you work in the evening- you miss people and office news2 Listen again and answer the following. 1) Complete the notes about Michelas typical day.7:00 7:00 get up, get the kids readyget up, get the kids ready8:30 8:30 9:00 9:00 12:00 12:00 14:30 14:30 take kids t

16、o schoolstart workhave lunchfinish work 2) How long has she been with her current employer? How long has she been home-working?Shes been with her current employer since she left school, but shes been home-working for five years.3) Is she doing anything different from normal this week?Shes going to t

17、he office every day to meet visitors.BACK Listening script I=Interviewer M=MichelaI: OK, Michela. You work from home now. Can you tell me about a typical day?M: Sure, I always get up around seven and the first thing I do is get the kids ready for school. I take them at eight thirty and then I always

18、 start work at home.I: Do you ever have a day where you decide to have the morning off and start work later?M: No, you cant do that. Its important with home-working to have a timetable and stick to it. If you end up watching TV or doing the cleaning then it isnt for you. So I have lunch at twelve an

19、d finish work at two thirty to get the children.I: Was that why you gave up you office job?M: Yes, I wanted to spend more time with the children. It gives me more flexibility. Sometimes I need to work in the evening but usually it isnt a problem.I: So how long have you been doing this kind of work?M

20、: For about five years. Ive been with the same company since I left school, but with the Internet and technology its easy now to be at home.I: So your employer doesnt mind.M: No. It means the company saves money on office space and as long as I get the work done, theyre happy. Sometimes I still go i

21、nto work to meet clients and so on. For example, Im going in nearly every day this week because we have visitors from another company and I cant really invite them over to my house. Besides, its nice to go in every so often. I like to see people and catch up on the gossip and the news with my collea

22、gues. I miss that side of going into work every day.I: Is there anything else you miss?M: Ermm. No, not really. And Ill tell you what I really dont miss and thats having to spend two hours commuting on the bus and train every daySpeakingA mini-presentationA: What is important when ?Job-sharing Find

23、someone you like. Organize and plan how you share the work.B: What is important when?Working from home Set up an office space in the house. Plan your working hours and your breaks.back1.2 Making contactsDeveloping a conversationVocabularyReadingListeningSpeakingLifes all about making connectionsStar

24、ting a conversationJob responsibilitiesWritingBusiness correspondenceVocabularyJob responsibilities Tell your partner about your job. Use these expressions and choose the correct preposition.I work of/ for/ about Im involved in/ of/ forIm responsible for/ of/ about I deal for/ with/ ofI usually repo

25、rt up/ at/ to Im in charge for/ of/ toI specialize about/ in/ forHomeReadingLifes all about making connectionsRead the article below about some new networking groups specifically for businesswomen. Choose the best word A, B or C to fill the gaps 1-10.1. A. attending B. going C. meeting 2. A. ideas B

26、. sugar C. money3. A. department B. company C. group 4. A. work B. charge C. responsible5. A. to B. in C. about To you, networking might mean (1)_ a conference or trade fair event to meet new clients or partners. Or it could be the coffee break at work where you share (2)_ with colleagues in other d

27、epartments. But nowadays networking has become an event in itself. For example, Pricewaterhouse Coopers offer its female staff a formal networking (3)_ called PwCwomen. With 900 members, it organizes events ranging from informal drinks evenings to coaching events. Tina Hallet, who is (4)_ for the gr

28、oup, says that she got involved (5)_ networking 6. A. run B. control C. produce 7. A. speak B. know C. be 8. A. do B. see C. make 9. A. socializing B. work C. extra 10. A. talk B. with C. successBecause Id got to a reasonably senior level and I wanted to help other people to maximize their potential

29、. You dont have to be senior to (6)_ a network though. Vicky Wood and Sally Hopkins had the idea for the City Girls Network when they first moved into Londons corporate world and wondered how to get to (7)_ other women. We couldnt find anything for people with no experience. So we thought wed start

30、our own. From twelve friends meeting regularly, it rapidly grew to 250 members from many different organizations. Its a great way to (8)_ useful contacts and bring in potential business. Fiona Clutterbuck is co-chair of a network for the bank ABN AMRO. Women tend to think of networking as (9)_ and g

31、ive it low priority. but given the chance, women will network as the banks last speed networking event demonstrated. With over100 women and men, it was a great (10)_. It is amazing how many people you get to meet from different parts of the organization.ListeningStarting a conversationListen to four

32、 people starting conversations. In each conversation decide where the speakers are making contact.Conversation 1:_ A. At a conferenceConversation 2:_ B. Over dinnerConversation 3:_ C. In someones officeConversation 4:_ D. On a training courseCADBMatch the expressions on the left to the responses on

33、the right.0. Id like to introduce you to Mark.1. Nice to meet you at last.2. Do you two know each other already?3. Would you like a coffee?4. So have you enjoyed this morning?5. Is this your first time at one of these events?6. May I join you?7. Youre a colleague of Martin Obach, arent you?8. How do

34、 you know him?9. How many children do you have?10. Have you always lived in Lille?11. I know your company is looking for a partner on this Thai project.A. Yes, it is. And you?B. Hello, Marek. How do you do?C. Thanks.D. Pleased to meet you too.E. Sure.F. Two. Twins.G. Yes, most of my life.H. Yes. Is

35、that something you might be interested in ?I. Well, weve spoken on the phone a few times.J. Yes, it was very interesting.K. Thats right. He works in our Barcelona office.L. We were both at Elcotil together.SpeakingDeveloping a conversationWork as a class or in large groups. You are at a networking e

36、vent, so stand up and walk around. Meet one person and have the conversation below. At the end, move on to a new person.greet the other personintroduce yourselftalk about the eventdescribe your jobtalk about where you come fromfind a reason for doing business in the futureintroduce your partner to s

37、omeone elsemeet another personWritingBusiness correspondence備忘錄（memo)，電子郵件（email），普通信件（letter）和便條（post-it note）備忘錄：是商務(wù)信函中的一種，主要用于公司內(nèi)部對(duì)公司的職員、部門(mén)通報(bào)信息，如會(huì)議安排、情況報(bào)告、問(wèn)題處理等。在英語(yǔ)中稱(chēng)之為interoffice memorandum，其復(fù)數(shù)為memoranda，簡(jiǎn)稱(chēng)memo。除了可以采用書(shū)面形式之外，備忘錄也可以通過(guò)email發(fā)出。英文備忘錄的一般格式如下：Body即內(nèi)容是備忘錄的主要部分，寫(xiě)作應(yīng)該力求簡(jiǎn)明、確切。首先應(yīng)直入主題，列出最重要的

38、信息，然后可以具體說(shuō)明事由、情況，提出意見(jiàn)和建議等，最后可以根據(jù)具體情況或重申主題或表示醫(yī)院或感謝。需要指出的是，備忘錄得末尾不需要簽名。To:From: Date:Subject:Body1. Read the correspondence on Evelyns desk and answer these questions.1) Is it all related to her work?2) Which is formal? What is it about the content and language which tells you this?3) Which is interna

39、tional communication? Did anyone else receive it?4) How is the memo different to the letter and the email? Think about the following: - the layout - the beginning and the end - the paragraphs5) Find abbreviations which mean the following? - telephone number - as soon as possible - at - Subject (or)

40、With reference toAnswerTo: All StaffFrom: Ray BonnerDate: 24th JuneSubject: Trial of flexitime systemFurther to our previous meeting, we are pleased to be able to confirm that the new flexitime system will come into operation as from 1st August. The system applies to all administrative and office st

41、aff. May I remind you that any production staff on the current shift system remain unaffected by these changes.From: Hi, RonaHow are you? I got a note to say you called. Great news that you passed your final exam! Im sorry that I didnt get back to you but its been crazy here. The network was down fo

42、r three days so all our customers were receiving the wrong orders! Anyway, how about meeting for lunch this week? If you cant make it, dont forget the party this weekend. Do you want me to pick you up at 8?See you soon,EveDear Mr. Hynes:RE: Replacement of item 00-A104With regard to your letter dated

43、 12th June, I am writing to confirm that we can offer you a replacement item and this will be sent out today. I would like to apologize for the delay with this. Unfortunately, this was due to recent changes to our network. On behalf of Lar Bonner I would like to thank you for your custom. We look fo

44、rward to working with you again in the future.Yours sincerelyEvelyn BoerCustomer ServicesTel: 0207 865 849Eve- can you call someone called Rona back asap? She passed.BACKAnswers:1) The email and post-it note are not related to her work.2) The memo and the letter are formal because they are giving in

45、formation and replying to a customer with a complaint. The language uses quite long and fixed expressions.3) The memo is international communication because it was sent within the company. Everyone in the company received a copy of it.4) The memo uses the To/ From/ Date/ Subject headings. It doesnt

46、require an opening salutation line (Dear) or closing salutation (BestYours). Memos often have only one paragraph.5) Tel. / asap / / RE2. Complete this table of phrases for writing emails, letters, notes and memos with the underlined words in Evelyns correspondence.Opening salutationGive reason for w

47、ritingRefer to previous contactMake a suggestionApologizeGive good newsGive bad newsRequestOffer helpRemindRefer to future contactClosing salutationMore formalDear(1)_(2)_(3)_I would like to suggest that(5)_We apologize for any inconvenience caused byWe are delighted to(7)_(8)_We regret to tell you

48、thatI would be grateful if you couldIf you have any further queries/ problems, please do not hesitate to contact me(11)_(13)_I look forward to meeting you again soon.Yours faithfully (when the letter begins Dear Sir/ Madam)(15)_(when the letter begins Dear Mr. / Ms. / Mrs.)Less formalHiJust a quick

49、note to sayThanks for your emailIt was good to see you last week(4)_ What aboutIm afraid that (6)_Great news!The bad news is(9)_(10)_(12)_(14)_ Best regards/ wishes All the bestprevious1. I am writing to2/3. Further to our previous meeting/ With regard to your letter dated4. how about5. I would like

50、 to apologize for6. Im sorry that7. we are pleased to8. Unfortunately9. Can you10. Do you want me to11. May I remind you12. Dont forget13. we look forward to working with you14. See you soon15. Yours sincerelyReference answerHomeworkYou are a manager at Lar Bonner. After a meeting with staff, the co

51、mpany has agreed to extend parental leave for fathers from two weeks to three weeks. Write a memo to all staff. Refer to the previous meeting. Say when the new system will begin (25th September). Remind staff that their managers need one months notice.Possible AnswerTo: All StaffFrom: (Name of student)Date: 25th JulySubject: Parental LeaveFurther to our previous meeting, I am pleased to confirm that parental leave for fathe