[英文版]人力資源管理概論ppt課件

1、Using Technology in HRM 1Job DescriptionsRecruitingApplicant Tracking SystemsTesting & Background HRM and TechnologyBenefits of technological applications for HRIntranet-based employee portals through which employees can self-service HR transactions.The availability of centralized call centers staff

2、ed with HR specialists.Increased efficiency of HR operations.The development of data warehouses of HR-related information.The ability to outsource HR activities to specialist service providers. Some HRM Tech Users NCRs Portal:Benefits, Training, Values, Forms Center1st Tennessee Bank: EIM for 10,000

3、 SalespeopleCWA Union: allianceIBMwww.super-solution:list jobs, prescreen, test, manage Hiresuccess:Employers get codes for online testsFriendly Ice cream: Automated Labor ManagementOnline Job DescriptionsJobdescriptions, andUS Dept of Labors O*Net, at /programs/onetComputerized Information SystemsW

4、ork experience codesProduct knowledgeIndustry experienceFormal educationTraining coursesForeign language skillsRelocation limitationsCareer interestsPerformance appraisalsSkillsRecruiting on the NetMany companies are turning to the Internet as a recruiting tool Corporate and employment web pages are

5、 one approach Internet recruiting is cost effective and timelycareerbuilderNetwork Recruiting ResourcesVisit these sites: computerjobsInternet RecruitingWhile monster may have 5 million online resumes there may be 2-3x that on the internetGo to Conduct searches for specific areas and talentsTripod a

6、nd Yahoo also search resume databases for locating possible employeesSelected Recruitment Web SitesFigure 59 Source: HR Magazine, November 2003.Streamlining HR Recruiting at Humana Inc.Cut recruiting by $10 in one year by: Reducing # recruiting employees from 110 to 35;Centralizing recruiting; Using

7、 Internet more; Using “Softshoesoftware to manage processManaging Employee Applications at Sutter HC!0, 000 opening per year= 300,000 online applications. They use Recruitsoftsoft, Inc an ASP. It posts Sutters applications, and provides “ automated way to evaluate, rank, and match.applications with

8、openings.Integrate Internet Recruiting With HRISAt PeopleSoft Corp., applications go from Web into database. Hiring manager selects applicant to interview. System notifies applicant to select time, and notifies hiring managerRecruiting Best Practices Not Always High-TechGE Medical Systems reduced re

9、cruiting costs 17% by: “Benchmarking off our other procurement and supplier management initiativesMet with 20 recruiters and said would use only 10 best; Developed measuressuch as % resumes lead to interviews, and % interviews lead to offers; Boosted intern program when found 2X accepted offers; Boo

10、sted referrals program (10X accept)Computer-Interactive TestingTypes of testsSpecialized work sample testsNumerical ability testsReading comprehension testsClerical comparing and checking testsOnline testsTelephone prescreeningOffline computer testsVirtual “inbox testsOnline problem solving testsVid

11、eo Based Situational TestsPresents candidate with several scenarios:Maybe not but this has happened before.But I didnt work late last night.Look at this place, thats why! I take a day off and come back to find this mess.Well, Im glad youre here.Oh? Why is that?Video Based Situational TestsIf you wer

12、e this associate what would you do?Let the other associates responsible for the mess know that you had to take the heat.b. Straighten up the department, and try to reason with the manager later.c. Suggest to the manager that he talk to the other associates who made the mess.d. Take it up with the ma

13、nagers boss.e. Quit!Computer-Based Selection at NikeNike uses Interactive Voice Recognition to make first cutapplicants answer 8 phone questionsThen uses computerized interview with 3 video scenarios to make next cut, then human interviewRapidly growing city garage needed a better process than an ap

14、plication form and short interviewEmployee selection was haphazard with some managers being better at hiring than othersSelected Thomson Internationals Personality Profile Analysis program as a third step in their hiring process City Garage - Strategic HRUsing Preemployment Information ServicesConce

15、rns about checking applicant historiesVarious equal employment laws discourage or prohibit the use of such information in employee screening.Courts view making employment decisions based on someones arrest record as unfairly discriminatory.The EEOC says a poor credit history should not by itself pre

16、clude someone from getting a job.Using Technology in HRM 2TrainingAppraisalCareer ManagementCompensationHR PortalsHRISComputer-based Training (CBT)AdvantagesReduced learning timeCost-effectivenessInstructional consistencyTypes of CBTIntelligent Tutoring systemsInteractive multimedia trainingVirtual

17、reality trainingDistance and Internet-Based TrainingTeletrainingA trainer in a central location teaches groups of employees at remote locations via TV hookups.VideoconferencingInteractively training employees who are geographically separated from each otheror from the trainervia a combination of aud

18、io and visual equipment.Training via the InternetUsing the Internet or proprietary internal intranets to facilitate computer-based training.VideoconferencingVideoconferencing allows for distance teaching or trainingMany PCs currently can participate in remote training with programs like Instructors

19、might need to change some teaching habitsLearning Portals InsightCorporate web pages or enterprise information portals focus learning on company specificsSome are highly specialized portals likeTraining portal at ADC TelecommunicationsWith 16,000 employees, needed more cost-effective way to deliver

20、them instructor-ledClick2Learn created portal for them. ADC employees can take custom and generic courses at their convenienceComputerized and Web-Based Performance AppraisalPerformance appraisal software programsKeep notes on subordinates during the year.Electronically rate employees on a series of

21、 performance traits.Generate written text to support each part of the appraisal.Electronic performance monitoring (EPM)Having supervisors electronically monitor the amount of computerized data an employee is processing per day, and thereby his or her performance.Computerized Performance AppraisalVis

22、it these web sites for online performance rating tools.The Web & Career PlanningNumerous career assessment sites like:All offer career planning tools which help employees identify their strengths & improve their career progressWeb-based career planningcareerdiscovery self-directed-search incentivesy

23、stems Doing an Internet Based Salary Survey YAHOO!Online Incentive ProgramsCorporate incentives=$30 billionNortel, Levi Strauss, Citibank, etc use Websites such as Incentivecity, netcentives, and salesdriver Technology/Internet-based HRBasic HR systems demand paperwork70% of HRs employees time = pap

24、erworkOff the shelf forms from Office Depot/OfficemaxOnline formsHuman Resource Information Systems (HRIS)HR on the Internet HR portalsEmployees can answer their own questionsHR moves from reactive to proactiveDell Delivers HR Services Via Intranet HR Portal“Manager Tools section contains 30 automat

25、ed Web applicationshiring tools, employee referrals, etc. Employees can manage their pension plans, check job openings, etc. Cuts HR expenses dramatically HR Information SystemsHRIS is an automated system by which interrelated components work together to collect, process, store, and disseminate information to support decision- making, coordination con