教學課件·商務英語工作項目實訓(第二版)1

1、商務英語工作項目實訓Unit One Greetings and Introductions 3I. Learning ObjectivesAt the end of this lesson, you will be able to know： 1. Basic Greetings in English2. Greetings before a Conversation3. Greetings in the Classroom4. Greetings in Business5. Greetings at a Party or Social Event6. How to Address Peop

2、le in English4II. Background knowledge1. Basic Greetings in EnglishIt is polite to greet a person you know. However, you dont always have time to stop and have a conversation. Just remember to smile as you say hello. A small wave is also polite. Sometimes you pass the same person a second time on th

3、e same day. You can say hello again or just smile.TipsSlow down to greet someone you know. You dont have to stop what you are doing (walking, working, shopping).Say an appropriate form of hello.Smile and wave.5II. Background knowledge1. Basic Greetings in EnglishUseful phrasesHelloHiGood morningGood

4、 afternoonGood eveningHey,John.Hows it goin?*Native speakers often shorten going to goin in casual greetings. 6II. Background knowledge2. Greetings before a ConversationSometimes you stop and talk for a minute as you say hello. This type of greeting is followed by a conversation. Close friends often

5、 hug when they greet each other, especially after a long time without seeing one other. Men sometimes give each other a hand shake or a high-five (touch palms above the head).TipsStand near a person and say hello.Express happiness to see a person.Ask a question or begin a conversation.7II. Backgroun

6、d knowledge2. Greetings before a ConversationUseful PhrasesNice to see you.Long time no see. (I havent seen you in a while.)What have you been up to?How are things?Its been a while. (Its been a while since Ive seen you.)Whats new?Not much. (answer toWhats new?)8II. Background knowledge2. Greetings b

7、efore a ConversationPair PracticeA: Hi Corey.B: Hey, Jennifer. Good to see you.A: You too. Howve you been?B: Busy, you?A: Pretty good. Hows your new job?B: Its okay. Theres a lot to learn. Whats new with you?A: Not much. The kids are back at school.9II. Background knowledge2. Greetings before a Conv

8、ersationFurther Practice for PairsAdd a third speaker and create your own lines.Add an unexpected interruption (bus arrives, friend comes out of a store, child fusses).Write the next four lines between the two speakers.Write an inappropriate line and explain why it should not be part of the greeting

9、.Create a new dialogue that takes place between people who start up a conversation.10II. Background knowledge3. Greetings in the Classroom TipsSay hello and exchange names.Exchange nationalities.Engage in one line ofsmall talk(weather, surroundings, news).Useful PhrasesIm from.(city or country)I hea

10、r its beautiful/hot/expensive there.How do you like it here?How long have you been here?11II. Background knowledge3. Greetings in the Classroom Pair PracticeA: Hello. Im Sasha.B: Hi Sasha. Im Brent. (hold out hand to shake)A: Nice to meet you Brent. Where are you from?B: Chicago, Illinois. And you?A

11、: Im from Australia. I live in a small town near Sydney.B: Australia. Wow. Ive always wanted to go there. How long have you been in Canada?A: I just arrived this week. Its my first day of school.B: Really? I think youll love Vancouver. Its not too hot and not too cold.12II. Background knowledge3. Gr

12、eetings in the Classroom Further Practice for PairsAdd a third speaker and create your own lines.Add an unexpected interruption (attendance being called, lesson starting).Write the next four lines between the two speakers.Write an inappropriate line and explain why it should not be part of the greet

13、ing.Create a new dialogue that takes place between people in a classroom setting.13II. Background knowledge4. Greetings in BusinessTipsIntroduce yourself with name and title.Shake hands.Express happiness to meet the other person.Give or accept directions.Useful PhrasesPlease have a seat.Thanks for a

14、greeing to meet with me.Hell be right with you.Can I offer you something to drink?My pleasure.14II. Background knowledge4. Greetings in BusinessPair PracticeA: Hello. Im Mia Connors.B: Hi Mia. Im David Sinclair, and this is my partner Gina Evans. (hold out hand to shake)A: Nice to meet you Mr. Sincl

15、air and Mrs. Evans. Thank you for taking the time to meet with me today.B: Its our pleasure. And please, call us David and Gina. Can I take your coat?A: Thank you.B: No problem. Please take a seat and well be right with you. 15II. Background knowledge4. Greetings in BusinessFurther Practice for Pair

16、sAdd a third speaker and create your own lines.Add an unexpected interruption (phone call, fax coming in, secretary).Write the next four lines between the two speakers.Write an inappropriate line and explain why it should not be part of the greeting.Create a new dialogue that takes place between peo

17、ple in a business situation.16II. Background knowledge5. Greetings at a Party or Social EventTipsSay hello and introduce yourself to a person who is not in a conversation.Talk about your relationship to the host.Discuss one party related item (food, theme, length of stay).17II. Background knowledge5

18、. Greetings at a Party or Social EventUseful PhrasesWho are you here with?How do you knowJane? (party host)I dont think weve met.Have you been here long?Have you tried the cheese dip/dessert/punch?Where did you get your costume?The food looks great. I cant wait to try the dip.I love your dress/shirt

19、/hat. It really suits you. (looks good on you)These decorations are wonderful. I love the table cloth/balloons/flowers.18II. Background knowledge5. Greetings at a Party or Social EventPair PracticeA: I dont think weve met. Im Stacey. (hold out hand to shake)B: Hi Stacey. Im Karl.A: Hi Karl. So, how

20、do you know Jane?B: Oh, Jane and I used to work together at a coffee shop.A: Oh, you mean when you were working in Japan?B: Thats right. And how do you know her?A: Actually, Jones is my cousin. Our moms are sisters.B: No way! You two dont look anything alike.19II. Background knowledge5. Greetings at

21、 a Party or Social EventFurther Practice for PairsAdd a third speaker and create your own lines.Add an unexpected interruption (phone ringing, new friend arrives, host needs help).Write the next four lines between the two speakers.Write an inappropriate line and explain why it should not be part of

22、the greeting.Create a new dialogue that takes place between people in a social setting.20II. Background knowledge6. How to Address People in EnglishAsking the questionWhat should I call you?What should I call your mum / the teacher / the manager?Can I call you first name ?Is it okay if I call you th

23、e nickname youve heard others use ?Whats your name? (use in a casual situation like a party or classroom where first names are used)21II. Background knowledge6. How to Address People in EnglishAnswering the questionIf they seem unsure about how to pronounce your name, or you want them to call you so

24、mething more casual, help them out:Please, call me first nameYou can call me nickname or short form22II. Background knowledge6. How to Address People in EnglishFormal Titles in EnglishExcuse me, Sir or Pardon me, Madam/Maam. Hello Sir or Good morning, Madam/Maam.Yes, Sir! (or Yes, Madam/Maam!) Infor

25、mal Titles in EnglishFirst name (friends, students, children)Miss/Mr + first name (sometimes used by dance or music teachers or childcare workers)23II. Background knowledge6. How to Address People in EnglishTitles of AffectionHoney (child, romantic partner, or younger person)DearSweetieLoveDarlingBa

26、be or Baby (romantic partner)Pal (father or grandfather calls male child)Buddy or Bud (very informal between friends or adult-to-child)24III. Warming-up ExercisesPair Practice1:A: Hi Carro.B: Hey, Jennifer. Good to see you.A: You too. Howve you been?B: Busy, you?A: Pretty good. Hows your new job?B:

27、Its okay. Theres a lot to learn. Whats new with you?A: Not much. The kids are back at school.25III. Warming-up ExercisesPair Practice 2：A: Hello. Im Sara.B: Hi Sara. Im Kent. (hold out hand to shake)A: Nice to meet you Kent. Where are you from?B: Chicago, Illinois. And you?A: Im from Australia. I li

28、ve in a small town near Sydney.B: Australia. Wow. Ive always wanted to go there. How long have you been in Canada?A: I just arrived this week. Its my first day of school.B: Really? I think youll love Vancouver. Its not too hot and not too cold.26III. Warming-up ExercisesPair Practice 3：A: Hello. Im

29、Marry Collins.B: Hi Marry. Im David Sidney, and this is my partner Gorge Evans. (hold out hand to shake)A: Nice to meet you Mr. Sidney and Mr. Evans. Thank you for taking the time to meet with me today.B: Its our pleasure. And please, call us David and Gorge. Can I take your coat?A: Thank you.B: No

30、problem. Please take a seat and well be right with you. I just have to take make a quick phone call.27III. Warming-up ExercisesPair Practice 4：A: I dont think weve met. Im Tracy. (hold out hand to shake)B: Hi Tracy. Im Michel.A: Hi Michel. So, how do you know Jones?B: Oh, Jones and I used to work to

31、gether at a coffee shop.A: Oh, you mean when you were working in Japan?B: Thats right. And how do you know her?A: Actually, Jones is my cousin. Our moms are sisters.B: No way! You two dont look anything alike.28IV. Tasks Task 1 Greetings before a ConversationPair practice:practice with a learning pa

32、rtner，according to the sample conversations in the background knowledge.Further Practice for PairsAdd a third speaker and create your own lines.Add an unexpected interruption (attendance being called, lesson starting).Write the next four lines between the two speakers.Write an inappropriate line and

33、 explain why it should not be part of the greeting.Create a new dialogue that takes place between people in a classroom setting.29IV. Tasks Task 2 Greetings in the ClassroomPair practice:practice with a learning partner，according to the sample conversations in the background knowledge.Further Practi

34、ce for PairsAdd a third speaker and create your own lines.Add an unexpected interruption (attendance being called, lesson starting).Write the next four lines between the two speakers.Write an inappropriate line and explain why it should not be part of the greeting.Create a new dialogue that takes pl

35、ace between people in a classroom setting.30IV. Tasks Task 3 Greetings in BusinessPair practice:practice with a learning partner，according to the sample conversations in the background knowledge.Further Practice for PairsAdd a third speaker and create your own lines.Add an unexpected interruption (a

36、ttendance being called, lesson starting).Write the next four lines between the two speakers.Write an inappropriate line and explain why it should not be part of the greeting.Create a new dialogue that takes place between people in a classroom setting.31IV. Tasks Task 4 Greetings at a Party or Social

37、 EventPair practice:practice with a learning partner，according to the sample conversations in the background knowledge.Further Practice for PairsAdd a third speaker and create your own lines.Add an unexpected interruption (attendance being called, lesson starting).Write the next four lines between t

38、he two speakers.Write an inappropriate line and explain why it should not be part of the greeting.Create a new dialogue that takes place between people in a classroom setting.謝謝商務英語工作項目實訓Unit Two Small Talks 35I. Learning ObjectivesAs there are certain times when small talk is appropriate, we should

39、 learn when we need small talk to break the ice and to fill silence between people. We should also learn certain topics that people often discuss during these moments.36II. Background knowledgePeople with many different relationships use small talk. The most common type of people to use small talk a

40、re those who do not know each other at all. Though we often teach children not to talk to strangers, adults are expected to say at least a few words in certain situations (see where). WHO makes small talk? 37II. Background knowledgeIt is also common for people who are only acquaintances, often calle

41、d a friend of a friend, to use small talk. Other people who have short casual conversations are office employees who may not be good friends but work in the same department. Customer service representatives, waitresses, hairdressers and receptionists often make small talk with customers. If you happ

42、en to be outside when the mailman comes to your door you might make small talk with him too.WHO makes small talk? 38II. Background knowledgesafe topics:The weather Current events Sports news Entertainment newsSomething in commonWHAT do people make small talk about? 39II. Background knowledgeNot acce

43、ptable topics:personal information persons body negative comments about another personcontroversial religion or politics WHAT do people make small talk about? 40II. Background knowledgewhere people are waiting for something in a doctors or dentists waiting room in queues at the grocery store in elev

44、ators In lunchrooms in restrooms WHERE do people make small talk? 41II. Background knowledgethe first time you see or meet someone If there is very little noise during a break in a meeting WHEN do people make small talk? 42II. Background knowledgeto break an uncomfortable silence to fill time to be

45、polite WHY do people make small talk? 43II. Background knowledgeTalking about the weather Beautiful day, isnt it? Can you believe all of this rain weve been having? It looks like its going to snow. It sure would be nice to be in Hawaii right about now. I hear theyre calling for thunderstorms all wee

46、kend. We couldnt ask for a nicer day, could we? How about this weather? Did you order this sunshine? 44II. Background knowledgeTalking about current events Did you catch the news today? Did you hear about that fire on Fourth St? What do you think about this transit strike? I read in the paper today

47、that the Sears Mall is closing. I heard on the radio today that they are finally going to start building the new bridge. How about those Reds? Do you think theyre going to win tonight? 45II. Background knowledgeAt the office Looking forward to the weekend? Have you worked here long? I cant believe h

48、ow busy/quiet we are today, can you? Has it been a long week? You look like you could use a cup of coffee. What do you think of the new computers? 46II. Background knowledgeAt a social event So, how do you know Justin? Have you tried the cabbage rolls that Sandy made? Are you enjoying yourself? It l

49、ooks like you could use another drink. Pretty nice place, huh? I love your dress. Can I ask where you got it? 47II. Background knowledgeWaiting somewhere I didnt think it would be so busy today. You look like youve got your hands full (with children or goods). The bus must be running late today. It

50、looks like we are going to be here a while, huh? Ill have to remember not to come here on Mondays. How long have you been waiting? 48III. Warming-up ExercisesPair Practice1:Make small talk with your partners, talk about the weather.49III. Warming-up ExercisesPair Practice2:2. Make small talk with yo

51、ur partners, talk about current events 50III. Warming-up ExercisesPair Practice 3：3. Make small talk with your partners, simulate you are at the office.51III. Warming-up ExercisesPair Practice 4：4. Make small talk with your partners, simulate you are at a social event.52III. Warming-up ExercisesPair

52、 Practice 5：5. Make small talk with your partners, simulate you are waiting somewhere.53IV. Tasks Task 1 At a Bus Stop Read the small talk and find the 10 mistakes. Then check your answers.1.Woman: We could ask for a better day, could we?Correction: We couldnt ask for a better day, could we?2.Woman:

53、 Me too. The cherry blossoms are beautiful, you think?Correction: Me too. The cherry blossoms are beautiful, arent they?54IV. Tasks Task 13.Man: They sure are. But I heard he is calling for rain all weekend.Correction: They sure are. But I heard they are calling for rain all weekend.4.Woman: Really?

54、 Oh well. I have to work all weekend anyway. Im a doctor.Correction: During small talk with a stranger, it is not common to discuss personal information relating to work.55IV. Tasks Task 15.Man: Wow. Im sure you make good money with that diamond watch you have on.Correction: It is not acceptable to

55、discuss salaries while making small talk.6.Woman: Ah, this bus seems to be running late. How long of a wait is it already?Correction: Ah, this bus seems to be running late. How long have you been waiting?56IV. Tasks Task 17.Woman: Where are you heading today?Correction: Too personal.8.Woman: Oh, wha

56、t a coincidence. So am I! Who are you voting for?Correction: Politics is not a safe subject to discuss.57IV. Tasks Task 19.Man: I love reading. Right now Im reading a Stephen King book. Do you like Stephen King?Correction: The woman suggested that she wanted to end the conversation. The man did not

57、take the hint.10.Man: Say, did you catch the news today?Correction: Thanks. You too. This is not an appropriate time to start a new conversation. The buss arrival indicates that it is time to stop talking.58IV. Tasks Task 2 At the Office Read the small talk below and find the 10 mistakes. Then check

58、 your answers. 1.Man: Hi. I havent seen you around here before. Have you been working long?Correction: I havent seen you around here before. Have you worked here long?2.Man: Oh, you must make more money than I do then. Im in Sales.Correction: Oh, that must be why I havent seen you around. Im in Sale

59、s.59IV. Tasks Task 23.Man: Its okay. Hey, you look like you could really have a coffee.Correction: Its okay. Hey, you look like you could really use a coffee.4.Man: Tell me about it! At least its supposing to be a nice weekend.Correction: Tell me about it! At least its supposed to be a nice weekend.

60、60IV. Tasks Task 25.Woman: Yes, Ive listened that they are calling for blue skies.Correction: Yes, Ive heard that they are calling for blue skies.6.Man: The Chiefs! Do you think theyre going to make it to the finals this year?Correction: The man should not continue with this subject because the woma