五星級(jí)酒店培訓(xùn)中英文71個(gè)文件tao-oh sm rm s102leads management

1、SHERATON SHENLIDO HO沈陽(yáng)麗都喜來(lái)登飯店TRAINING ACTIVITY OUTLINE培訓(xùn)活動(dòng)綱要Task:任務(wù):Leads Management訂房線索管理Code 序號(hào):OH-SM-RM-S002Objectives:Atof this ses, each trainee will be able to ensuretInformation could result in additional revenues for sisterproperties is madeavailable.目的：酒店課程結(jié)束后，每個(gè)學(xué)員將能夠盡可能的利用訂房線索為其他增加收入。Stand

2、ard:標(biāo)準(zhǔn):See attaent附標(biāo)準(zhǔn)和程序Resour:Whit白板，/ TEAMHOT Form, LCD, Flipchart聯(lián)合銷(xiāo)售線索表格, LCD，翻轉(zhuǎn)展示板培訓(xùn)器材:Method培訓(xùn)方式Training Steps培訓(xùn)步驟Time時(shí)間roduction介紹Explanation Content 解釋內(nèi)容Demonstration With LCD用LCD 展示LCDPractice練習(xí)This sesshould be divided two parts:課程將分為兩部分What is leads management?訂房線索管理？How do we handle it?

3、如何去做？Explahe standard of leads management (All the S&P will be written on the Flipchart 1)逐條解釋訂房線索管理的標(biāo)準(zhǔn)？( 所有的標(biāo)準(zhǔn)將事先寫(xiě)在翻轉(zhuǎn)展示板上)Showing starwood Global Distribution System and Central Reservation Office reservation system.展示仕達(dá)屋 全球銷(xiāo)售網(wǎng)絡(luò)系統(tǒng)和全球預(yù)訂中心的預(yù)訂系統(tǒng)。Answer:GDS /StarLink /CMD / GSO/ CSCW.I.F.MIncrease hore

4、venue and business, also can make more incentive for every sales assote.增加酒店收入和生意，并且每個(gè)銷(xiāo)售部員工可以從中獲得的。Second Part:Leads Managemenndling:操作訂房線索管理Out-bound leads: 向外發(fā)訂房線索Pay attention foring leadsing leads: 收到的訂房線索How to handinging leads and procedure of it?如何操作收到的訂房線索，程序是什么？How many days should we use t

5、o determine a accounts type? 應(yīng)該多少天來(lái)確定客戶(hù)類(lèi)型？How can we inform the action taken and the result through Team Hoectronically?如何通過(guò)訂房線索系統(tǒng)來(lái)采取行動(dòng)并獲得結(jié)果？Alling leads will be reviewed on a monthly basis.所有的訂房線索將每月回顧一次。How should we report business materialized from- ing leads back through Team Hot?如何向訂房系統(tǒng)回復(fù)生意情況？

6、Why we should maain frequent communication and rapport with respective GP, SP, APP Director ,GSO and other assotes of Starwood ?為什么應(yīng)該經(jīng)常與全球銷(xiāo)售中心，地區(qū)銷(xiāo)售中心及其他的仕達(dá)屋酒店的銷(xiāo)售代表聯(lián)絡(luò)？Remand: as a sales assote, must be always ask one more question for all sister ho -team hot.提醒：作為一名銷(xiāo)售部員工，必須在銷(xiāo)售行為過(guò)程中，保持一直多向客人多提問(wèn)一個(gè)問(wèn)題，幫助

7、 其他酒店做銷(xiāo)售。5 minutes20 minutes15 minutes20 minutes5 minutesSummary總結(jié)Use the Team Hot form exercise :When you do sales call, you know HP company will have a conference meeting in Xian, they dont make deciyet, their budget is Rmb500 perper day, including room modation, meeting , and breakfast, total 30

8、pax will attend this meeting , also have a cocktailhenight, but the budget dont know yet, you want to send this information to Xian Sheraton hosales department ,ephone number and contactyou can use our honumber and yourassotes name.當(dāng)你在做銷(xiāo)售時(shí)了解到惠普公司將有一個(gè)會(huì)議在西安，他們還沒(méi)有決定用哪一家酒店。他們的 是每人每天包括房間，會(huì)議和早餐的標(biāo)準(zhǔn)是 500 元，并準(zhǔn)備在第一天有一個(gè)酒會(huì)， 暫時(shí)不詳，你想發(fā)訂房線索給西安喜來(lái)登銷(xiāo)售部， 和聯(lián)系人你可以用酒店的 和