《管理英語()》形成性考核冊(cè)參考標(biāo)準(zhǔn)答案

1、管理英語()形成性考核冊(cè)參考答案 作者:日期:管理英語（2）形成性考核冊(cè)參考答案作業(yè)1一、交際用語（共計(jì)10分，每小題2分）1-5題：選擇正確的語句完成下列對(duì)話，并將答案序號(hào)寫在題前括號(hào)內(nèi)。Iwasworriedaboutmymath,butMr.WhitegavemeanA.Thatsaneasycourse.Congratulations!Mr.Whiteisverygood.Hi,Helen,Illhaveaninterviewtomorrow.ImafraidIcantmakeit.Sure,youcan.Takeiteasy.Imsorrytohearthat.Thatsallrig

2、ht.一ShouldIleaveearliertomorrowmorning?Yes,itsbettertoleaveearliertoavoidthemorningtraffic.Yes,youwill.No,youwont.一Howdoyouthinkofthethemeofourevent?Itsprettygood.Ifeelsosorryaboutthat.Idliketohavesometea.-.一Itwillbeheldonthe3rdfloorofShakiratonHotel.Whenwillyougiveaspeech?Doesyourspeechstillgoon?Wh

3、atistheaddressofyourspeech?二、詞匯與結(jié)構(gòu)（共計(jì)30分，每小題2分）6-20題：閱讀下面的句子，從A,B、C三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的正確選項(xiàng)，并將答案序號(hào)寫在題前括號(hào)內(nèi)。Hewasalwaysinsharinghisenormousknowledge.generousB.generationC.generateHisactionisalwayswithhiswords.constantB.continuousC.consistent-Canyougoskatingwithusthisafternoon?一Sorry，Icant.Itakecareofmylit

4、tlesisterathome.couldB.mayC.havetoWhosetextbookisthis?-ItJohns.Ithashisnameonit.cantbeB.mustbeC.mightbeImwritingtoapositionasacomputerengineerinyourcompany.thankforB.waitforC.applyforYoucantrythesemethodstokeepyourinterviewanxietycontrol.underB.onC.withacompanyreallywantsisacandidatehastherightskill

5、s.What.thatB.That.whatC.That.thatThesetipsmayhelpyouavoidbademployeesforyourcompany.tohireB.hiringC.hireWritethetelephonenumberdownyouforget.oncaseB.incaseC.undercaseDoeshisabsencetoyourwork?makeadifferenceB.takeallthecreditC.bringaboutAmericanyoungpeoplewouldratheradvicefromstrangers.getB.gettingC.

6、gotyoupreparecrosstrainingplans,youneedtoconsiderboththecompanybenefitsandtheemployeebenefits.AlthoughB.EvenifC.AsThesuccessofoureventistothesponsor.relatedB.basedC.intendedYourlong-termsuccessineventplanningwillbebasedtheexperienceyouhad.toB.onC.ofthefeedbackisveryhelpfulforplanningfuturemeetingsan

7、devents.GetB.GettingC.Toget三、閱讀理解（共40分，每小題4分）21-25題：閱讀下列短文，從A,B、C三個(gè)選項(xiàng)中選出一個(gè)正確答案，并將答案序號(hào)寫在題前括號(hào)內(nèi)。Passage1PPHCandGooseneckaretwoorganizationsthatdosimilarcommunitywork.Eachhashiredanewstaffmembertomakecontactwithandprovideservicestonewparents.ElainehasacceptedajobwithPPHC.Shehasadegreeinpsychologybuthasn

8、everdonethistypeofworkbefore.Onherfirstday,aftershowinghertoherdeskandintroducinghertocolleagues,thedirectorgivesheratownmapandalistofthenamesofthefamiliesshewillberesponsiblefor,andwishesherluck.Afterlunch,Elainesetsouttocontactthefamilies,worriedaboutwhatshelldoorsaywhenshemeetsthem.Markhasadegree

9、similartoElaines,andhasjustbeenhiredbyGooseneck.Onhisfirstday,helearnsthathisjobwillconsistoftrainingforthenextweek.Markspendstwodaysgoingonfamilyvisitswithexperiencedstaffmembers,anddiscusseswiththemwhattheydidandwhy.Herole-playssomesituationswithotherstaffmembers,andgetssomedirectinstructionfromth

10、em.Bythefollowingweek,whenhesonhisown,hefeelshehasaprettygoodideaofwhatheneedstodo,andhowtogoaboutit.Andheknowsthathistrainingwillcontinue.Whichsituationwouldyouratherbein,beingthrownintothethickofthingswithnotrainingorbeingtrainedtopreparefortheworkyouregoingtodo?WhatarePPHCandGooseneck?Theyaretwoc

11、ompaniesthatdosimilarbusiness.Theyaretwoorganizationsthatdodifferentcommunitywork.Theyaretwoorganizationsthatdosimilarcommunitywork.WhichdegreedoesElainehave?Psychologydegree.Physiologydegree.Sociologydegree.Whichofthefollowingstatementsistrueaccordingtothepassage?Elainehasdonethistypeofcommunitywor

12、ksoherorganizationdoesntprovidestafftraining.Markhasaclearideaofhisjobafterthetraining.Markknowshistrainingcomestoanend.HowisMarktrainedtobepreparedforhiswork?Markspendstwodaysonfamilyvisitswithexperiencedstaffmembersanddiscusswiththem.Markrole-playssomesituationswithotherstaffmembersandgetssomedire

13、ctinstructionfromthem.BothAandB.Whatisthemainideaofthepassage?Theimportanceoftraining.Differenttrainingways.ElainesandMarksworkexperience.26-30題：請(qǐng)根據(jù)短文內(nèi)窯判斷給出的語句是否正確，正確的寫“T”，錯(cuò)誤的寫“F”，并將答案寫在題前括號(hào)內(nèi)。Passage2Hiringtherightemployeeisachallengingprocessforacompany.Abachirenotjustwastesyourtimeandmoney,butalso

14、impactstheteamspiritandcompanymorale.Agoodhire,however,paysyoubackinemployeeproductivity,successfulemploymentrelationship,andbusinesscultureenhancement.Herearecertainrulesthatyoucanusetoselecttherightemployee.Designaneffectiveadvertisement.Aclearlytargetedad.attractsqualifiedcandidatesanddiscourages

15、others.Youcanmakeyourad.Moreeffectivewithapreciseandspecificjobdescription.Asktherightjobinterviewquestions.Thepurposeoftheinterviewistofindoutifthecandidateisastrongfittoyourbusiness.Byusingasequenceofparticularlydesignedquestions,youareabletogetatruepictureofyourpotentialemployee.Checkbackgroundsa

16、ndreferences.Backgroundcheckinghelpsyoureducerisksandimprovetheoverallqualityofhire.Youneedtoverifythatallthepresentedcredentials,skills,andexperienceareactuallypossessedbyyourcandidate.(F)26.Hiringthewrongemployeeisexpensive,costlytoacompany,andtimeconsuming.(F)27.Acompanyhastospendalotofmoneyhirin

17、garightemployee.(F)28.Anadvertisementwithacleartargetwillmakeallcandidateslosecourage.(T)29.Welldesignedinterviewquestionscanhelpyouknowmoreaboutthecandidates.(T)30.Workexperienceisoneoftheprimarythingsforanemployertoverifyinbackgroundchecking.四、翻譯(共計(jì)20分，每小題4分)31-35題：選擇正確的譯文，并將答案序號(hào)罵在題前括號(hào)內(nèi)。Atruefrien

18、dissomeonewhoreachesforyourhandandtouchesyourheart.一個(gè)真實(shí)的朋友就是能伸出他的手觸碰你心靈的人。一個(gè)真實(shí)的朋友就是能伸出他的手理解你心靈的人。真正的朋友是一個(gè)可以援手幫助并感動(dòng)你心扉的人。Theoldsaying“practicemakesperfectappliestointerviewingtoo.古話“曲不離口”也適用于招聘。古話“熟能生巧”對(duì)面試準(zhǔn)備也是適用的。在申請(qǐng)面試資格時(shí)我們常常用到古話“熟能生巧”。WecantpossiblygettheworkdonebyOctober.十月份前我們不可能做完這項(xiàng)工作。十月份前我們不可能做這

19、項(xiàng)工作。十月份后我們不可能做完這項(xiàng)工作。Theyhavedisagreementontheplanofcelebratingthefoundingofthecommunity.他們對(duì)公司的成立資金都有不同意見。他們對(duì)慶祝公司成立的方案有異議。他們?yōu)榱藨c祝公司成立的方案而爭(zhēng)吵。Thisinvolvesidentifyingthehigh-levelreasoningbehindyourintentionsfortheevent.0A.這也包含了此次活動(dòng)的主要目的和意義。這些都是用來識(shí)別此次活動(dòng)與其他不同活動(dòng)的主要區(qū)別。這就包括了弄明白你舉辦此次活動(dòng)目的背后的高層次的推理。作業(yè)2一、交際用語（共計(jì)

20、10分，每小題2分）1-5題：選擇正確的語句完成下列對(duì)話，并將答案序號(hào)寫在題前括號(hào)內(nèi)。Wouldyoumindfillingthequestionnaireforme?Noproblem.Justgivemeyourquestionnaire.SorryIcantgothere.Ireallyappreciatethat.Canyoustayherelonger?-butIhavetobebacktomorrow.Idloveto,No,thankyou,Imafraidnot,Whydoyoulookunhappy.Whatsthematter?Imsatisfiedwiththegoodp

21、erformanceoftheradioIvejustbought.Imgladtohaveboughtthisradioatsuchaprice.ImratherdisappointedwiththepoorqualityoftheradioIvejustbought.Goodmorning,SunshineCommunityCenter!MayIhelpyou?Idliketobookoneairtieket.Imgladtointroducemyselftoyou.Ineedaplumbertorepairthewaterpipeinmykitchen.一Hello,isthatserv

22、icecenter?Theelevatorofourapartmentdoesntwork.Oh,Idontknowwhatswrongwithit.Sorry,I11haveitcheckedoutatonce.OK,Isee.二、詞匯與結(jié)構(gòu)（共計(jì)30分，每小題2分）6-20題：閱讀下面的句子，從A,B、C三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的正確選項(xiàng)，并將答案序號(hào)寫在題前括號(hào)內(nèi)。Youneedtothosequestionnairepapersforyourcompany.handoutB.handinC.handonQuestionnairesarenotsuitablesomepeople.

23、inB.forC.withWhereareyouusedtovegetables?buyB.boughtC.buyingCustomersrefusetofillingthequestionnairearenotpermittedtobuytheproduct.whatB.whichC.WhoThemusiclikethesingingofabird.hearsB.listensC.soundsIlikecookingformyfriendsinfreetime.A.meB.myC.mineYoudbetterhaveyourhairbeforegoingtoyourfriendsweddin

24、g.A.cuttingB.cutC.tocutHerarticleisinherclass.A.betterB.wellC.thebestWefeelwiththeinconveniencetheservicecenterbroughtus.A.disappointedB.worriedC.surprisedOurworkershavebeencheckingtheheatingsystemsinceyoucalledus.Iyouitwillperformwellsoon.A.argueB.affectC.assureIdontknow.Ijustarrivedheretwominutesa

25、go.whatsgoingonB.howisgoingonC.whoisgoingonTheysincelastnight.Theyareabouttofinishthework.arecleaningthesystemhavebeencleaningthesystemhadcleanedthesystemImconfidentintheseaslongaswethenee（softhecommunityresidentsandimproveourservicequality.keepaneyeonB.keepaneyeatC.keepeyesonWehavetoourannualworkre

26、porttothemanagernextweek.handinB.handoutC.handsupthefog,weshouldhavereachedtheannualmeetingsiteontime.A.BecauseofB.InspiteofC.Butfor三、閱讀理解（共40分，每小題4分）21-25題：閱讀下列短文，從A、B、C三個(gè)選項(xiàng)中選出一個(gè)正確答案，并將答案序號(hào)寫在題前括號(hào)內(nèi)。Passage1Questionnairescanbeasimplewaytogettoknowyouraudiencesopinions.Thoughitiseasytowriteaquestionna

27、ire,youneedalotofskillandexperiencetowriteagoodone.Luckily,gooddesignskillscanbelearnedinashorttime.KeepYourQuestionnaireSimpleandVisuallyAttractiveKeepyourquestionnaireshortandsimple.Ashortandsimplequestionnaireismorelikelytobecompletedandreturned.Itisalsoimportanttomakeyourquestionnaireasattractiv

28、easpossible.Youshouldkeepthefollowingdesignelementsinmind:Text:Chooseafontstylethatiseasytoread,andmakesurethefontsizeislargeenoughforyourrespondentstoread.Paragraphs:Longparagraphscanbedauntingforreaders,sotrytokeepyourblocksoftexttoahandfuloflines.Whitespace:Ensurethatthereisspacebetweenquestionsa

29、ndsectionsanddontmakemarginstoosmall.KeepQuestionsBriefandEasytoUnderstandBebriefanddirectwithyourquestions.Donotuseanyunnecessarywordsandphrases.Briefquestionsthatusesimplelanguageareeasytoreadandunderstand,sotheparticipantswdntfinditdifficulttofillinthequestionnaire.MakeSureQuestionsAreIntheRightO

30、rderYoushouldstartyourquestionnairewithgeneralquestionsandthenmovetospecificones.Trytoavoidjumpingbackandforthbetweengeneralandspecificquestions.UseOpen-EndedQuestionsProperlyOpen-endedquestionsmeanrespondentscananswerfreelyusingtheirownwords.Theycanprovidemoredetailedinformation,buttheytakemoretime

31、andefforttoanswerandcanbemoredifficulttoanalyze.Youshouldnotusetoomanyopen-endedquestionsinonequestionnaire.Inaword,takingthetimetodevelopawell-designedandparticipant“friendlyquestionnairewillgiveyouusefuldatathatcanhelpyoumaketherightdecisions.Thequestionnairecontainsfollowingelementsexcepttestpara

32、graphaddressInordertokeepyourquestionnairevisuallyattractive,youshould.choosedifferentfontstylesinaquestionnairewritelongparagraphsinsteadofshortonesleaveenoughspacebetweenquestionsandsectionsYoushouldstartyourquestionnairewitquestionsandthenmovetoones.general,specificspecific,generalshort,longWhatc

33、ouldbethebesttitleforthispassage?DesigninganEffectiveQuestionnaire.Questionnaireisthebestwaytocollectdatafrommanypeople.Questionnairebenefitsourlife.WhichofthefollowingstatementsisNOTtrue?Questionnairedesignskillscanbelearnedinashorttime.Open-endedquestionscannotprovidemoredetailedinformbetternotuse

34、toomanyopen-endedquestionsinonequestionnaire.Itsworthtakingthetimetodevelopawell-designedandparticipant-friendlyquestionnaire.26-30題：請(qǐng)根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“T”，錯(cuò)誤的寫“F，并將答案寫在題前括號(hào)內(nèi)。Passage2Anannualreportofacompanyprovidesinformationaboutitsbusinessperformanceforcertainpeople.Thesepeopleincludetheinves

35、tors,potentialinvestorsandotherstakeholders.Fromthereport,peoplecanunderstandthecompanysbusinessscope,recentsituationandfuturedevelopment.Themainpartsofanannualreportusuallyincludechairmasletter,operationanalysisandfinancialstatements.ChairmansLetterUsually,anannualreportshouldcontainaletterfromthec

36、hairman.Thelettershouldprovidedetailsaboutthesuccessesandthechallengesofthepastyear.Itshouldalsoincludethefutureoutlookforthecompany.OperationAnalysisTheoperationanalysisisanoverviewofthebusinessinthepastyear.Itusuallyincludesnewhiresandnewproductintroductions.Atthesametime,itwillintroducebusinessac

37、quisitionsandotherimportantissues.FinancialStatementsThefinancialstatementsareveryimportantforanannualreport.Peoplecanknowthecompanysperformanceinthepastfromthestatements.Itusuallythreeaspects.Thefirstoneistheprofitandlossstatement.Thesecondoneisthebalancesheet.Andthethirdoneisthecashflowstatement.(

38、T)26.Anannualreportofacompanyprovidessomeinformationaboutitsbusinessperformanceforcertainpeople.(F)27.Peoplecanknoweverythingofthecompanyfromtheannualreport.(T)28.Anannualreportusuallyincludeschairmansletter,financialstatementsandoperationanalysis.(F)29.Achairmanslettershouldincludethestrategicdirec

39、tionmovingforward.(T)30.Thispassageismainlyaboutthemainpartsofanannualreport.四、翻譯(共計(jì)20分，每小題4分)31-35題：選擇正確的譯文，并將答案序號(hào)寫在題前括號(hào)內(nèi)。Anewfoodmarketwillbebuiltinourcommunitynextmonth.下個(gè)月我們社區(qū)就已經(jīng)建了一個(gè)新的食物市場(chǎng)。我們社區(qū)正在建一個(gè)新的菜市場(chǎng)。下個(gè)月我們社區(qū)將新建一個(gè)菜市場(chǎng)。Onthelastdayoftheoldyear,thereisafamilydinner.在老年人生命中的最后一段日子里，通常有一頓家庭餐。在即將過去

40、的一年中的最后一天，會(huì)有一次家庭聚餐。在過去的日子里，經(jīng)常有家庭聚餐。Youwilldoeverythingwithinyourpowertotryandresolvethesituation.你會(huì)在權(quán)利范圍內(nèi)盡一切努力解決問題。你會(huì)在意志范圍內(nèi)盡一切努力解決問題。你會(huì)在力量范圍內(nèi)盡一切努力解決問題。Tocommunicatepreciselywhatyouwanttosay,youhavetofrequentlyneedtodefinekeywords.要簡(jiǎn)明扼要地表達(dá)本意，就必須不斷定義關(guān)鍵詞。只要定義頻繁出現(xiàn)的關(guān)鍵詞就能準(zhǔn)確傳達(dá)本意。要準(zhǔn)確表達(dá)你的本意，就必須不斷定義關(guān)鍵詞。Ithink

41、whatshouldbedoneistocreatemorejobopportunitiesforstudents.我認(rèn)為我們更需要為學(xué)生們創(chuàng)造更多的工作機(jī)會(huì)。我認(rèn)為我們將來要給學(xué)生們更多機(jī)會(huì)。我認(rèn)為我們已經(jīng)給了學(xué)生們更多的工作機(jī)會(huì)。作業(yè)3一、交際用語（共計(jì)10分，每小題2分）1-5題：選擇正確的語句完成下列對(duì)話，并將答案序號(hào)寫在題前括號(hào)內(nèi)。ImterriblysorrythatIvespilledsomecoffeeonthetable.Idontcare.Itdoesntmatter.Dontbesorry.Whatstartingsalarydoyouexpect?Idliketosta

42、rtonMondaynextweek.Iexpecttogetasalaryincrease.Idliketostartat5,000amonth.Anysuggestionsfortheproject?Ineedyouradviceonit.Iadviseyoutoputmorehandsinthisproject.Thanksforyoursuggestions.Ourcompanyisdoingacustomerservicequestionnaire.MayItakeyouamoment?ItdoesntmatterByallmeans.Ihavenoidea.Iamsorry.Now

43、whatwerewetalkingabout?Nevermind.Idontremember,either.Youweresayingthatyouusedtobeateacher.二、詞匯與結(jié)構(gòu)（共計(jì)30分，每小題2分）6-20題：閱讀下面的句子，從A,B、C三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的正確選項(xiàng)，并將答案序號(hào)寫在題前括號(hào)內(nèi)。Oneday,ourdreamswillreality.A.turnoutB.turnintoC.turnawayHesayswhathethinksanddoeswhathewantstodo，otherpeoplesfeelings.A.accordingtoB.

44、regardlessofC.becauseofWeshouldtakethedegreeaccountwhenwerecruitanewsecretary.withB.intoC.ofThecandidateshoulddressinamannerthatisappropriatetothepositionheisapplying.forwhichB.whichC.thatParticipantshavetheProductivityAnalysisWorksheet.A.completingB.beencompletedC.completedHowmanyplayersdoesabaseba

45、llteam?A.consistofB.beresponsibleforC.setoutThisinvolvesthehigh-levelreasoningbehindyourintentionsfortheevent.A.identifyB.identifiedC.identifyingWeshouldkeepinmindthefeedbackisveryhelpfulforplanningfuturemeetingsandevents.A.whatB.thatC.whenTheinvestorshouldbeawareofthelimitationsofthefinancialstatem

46、entanalysistheannualreport.A.basedonB.basingonC.baseonUndernocircumstancetotellliestothepublic.thecompaniesareallowedarethecompaniesallowedthecompanieswillallowThemoreinformationyoucanget,inyourfield.themorecompetitivewillyoubeyouwillbethemorecompetitivethemorecompetitiveyouwillbeWeitverymuchthatyou

47、vecometogiveusatimelyride.Otherwisewewouldmissthetrain.A.appreciateB.expectC.promiseIwouldrathertwoweeksearlier.A.youshouldcomehereB.youcamehereC.youhadcomeherefacetofaceinterviews,questionnairesarecheaperforcollectingdatafromalargenumberofrespondents.A.ComparedtoB.ComparingC.CompareOurcompanywillth

48、e-customerssuggestions.A.respondB.respondingtoC.respondto三、閱讀理解（共40分，每小題4分）21-25題：閱讀下列短文，從A,B、C三個(gè)選項(xiàng)中選出一個(gè)正確答案，并將答案序號(hào)寫在題前括號(hào)內(nèi)。Passage1Angrycustomerstendtoaimtheirdissatisfactionandcomplaintsatstaffmembers.Ifthishappenstoyou,youshouldrememberthattheyareactuallyexpressingtheirdissatisfactionaboutthecompa

49、nyandnotaboutyouasanindividual.Butifyouwishtobesuccessfulinanybusiness,thenyouhavetolearnhowtohandleangrycustomers.Listedbelowareafewguidelinestohelpyoudevelopyourownpersonalstrategyfordealingwithangrycustomers:Neverargueback.Youmuststaycalmandaimtosatisfythecustomereveninthemostdifficultsituations.

50、Itisonlybyagreeingwiththeirviewpointandsuggestingapossiblesolutionthatyouwillresolvethesituationandsendthecustomerawayhappy.Useyourearsmorethanyourmouth.Makesureyoulistenmorethanyouspeak.Bylisteningcarefully,youwillbeabletounderstanwhythecustomeriscomplaining,sothatsatisfactorystepscanbetaken.Showth

51、atyoucare:Useeveryopportunitytoexpressyourapologyandunderstanding.Youhavetoshowthatyouwilldoeverythingwithinyourpowertotryandresolvethesituation.Thisexhibitionofyourconcernwillwinthecustomerover.Therewillbeasignificantchangeintheirbehavior.Controlyourangerandbepatient.Learntorelaxandcalmyourself.Hav

52、ingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.Theaboveguidelinesareveryusefulinhelpingyousuccessfullytackleallkindsofdifficultsituationsinlife.Ifyoufollowthem,youareonyourwaytosucceedinginyourcareer.Whomdoangrycustomerstendtoaimtheirdissatisfactionandcomplain

53、tsat?Staffmembers.Companymanagers.Thosewhoaccompanythem.Whenacustomershoutsrudelyatyou,youshould.arg1ebackandprotectyourselfkeepquietandleavethecustomeralonekeepcalmandlistencarefullytothecustomerTheunderlinedsentence“Useyourearsmorethanyourmouthmeans.Yourmouthisnotmoreimportantforyouthanyourears.Yo

54、ushouldlistenmorethanyouspeak.Youshouldtalkmorethanyoulisten.Whendealingwithanangrycustomer,whichisNOTtherightattitude?Beconcerned.Bepatient.Beamused.Whichofthefollowingstatementsistrueaccordingtothepassage?Whenthecustomerscomplain,youneedntlistencarefully.Youneedntsaysorrytothoseangrycustomers.Yous

55、houldrelaxyourselfandtrytounderstandtheangrycustomers.26-30題：請(qǐng)根據(jù)短文內(nèi)窯判斷給出的語句是否正確，正確的寫“T”，錯(cuò)誤的寫“F”，并將答案寫在題前括號(hào)內(nèi)。Passage2GoodCommunicationSkills-KeytoSuccessGoodcommunicationskillsarethekeytosuccessinlife,workandrelationships.Withouteffectivecommunication,amessagecanturnintoanerror,misunderstanding,frust

56、ration,orevendisasterbybeingmisinterpretedorpoorlydelivered.Thestepsforgoodcommunicationskills:Knowwhattosay.Understandclearlythepurposeandintentofyourmessage.Knowhowtosayit.Beginbymakingeyecontact,whichshowsconfidence.Thenpayattentiontoyourbodylanguage.Listen.Afteryouvefinishedtalking,youshouldstop,listen,andlookforfeedbackandcluesofcomprehension.Reachunderstanding.Tocommunicatewellistounderstandandbeunderstood.Moretipsfordevelopinggoodcommunicatio