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1、1.2.3.4.5.6.7.8.9.10.11.12.13.14.15.16.17.18.19.20.21.22.23.24.25.26.27.28.29.30.31.32.33.34.35.36.37.38.39.40.41.人力資源管理:(HumanResourceManagement,HRM)人力資源經(jīng)理:(humanresourcemanager)高級(jí)管理人員:(executive)職業(yè):(profession)道德標(biāo)準(zhǔn):(ethics)操作工:(operativeemployees)專家:(specialist)人力資源認(rèn)證協(xié)會(huì):(theHumanResourceCertificat
2、ionInstitute,HRCI)外部環(huán)境:(externalenvironment)內(nèi)部環(huán)境:(internalenvironment)政策:(policy)企業(yè)文化:(corporateculture)目標(biāo):(mission)股東:(shareholders)非正式組織:(informalorganization)跨國(guó)公司:(multinationalcorporation,MNC)管理多樣性:(managingdiversity)工作:(job)職位:(posting)工作分析:(jobanalysis)工作說(shuō)明:(jobdescription)工作規(guī)范:(jobspecificati
3、on)工作分析計(jì)劃表:(jobanalysisschedule,JAS)職位分析問(wèn)卷調(diào)查法:(ManagementPositionDescriptionQuestionnaire,MPDQ)行政秘書(shū):(executivesecretary)地區(qū)服務(wù)經(jīng)理助理:(assistantdistrictservicemanager)人力資源計(jì)劃:(HumanResourcePlanning,HRP)戰(zhàn)略規(guī)劃:(strategicplanning)長(zhǎng)期趨勢(shì):(longtermtrend)要求預(yù)測(cè):(requirementforecast)供給預(yù)測(cè):(availabilityforecast)管理人力儲(chǔ)備:
4、(managementinventory)裁減:(downsizing)人力資源信息系統(tǒng):(HumanResourceInformationSystem,HRIS)招聘:(recruitment)員工申請(qǐng)表:(employeerequisition)招聘方法:(recruitmentmethods)內(nèi)部提升:(PromotionFromWithin,PFW)工作公告:(jobposting)廣告:(advertising)職業(yè)介紹所:(employmentagency)特殊事件:(specialevents)實(shí)習(xí):(internship)選擇:(selection)選擇率:(selection
5、rate)簡(jiǎn)歷:(resume)標(biāo)準(zhǔn)化:(standardization)有效性:(validity)客觀性:(objectivity)規(guī)范:(norm)錄用分?jǐn)?shù)線:(cutoffscore)準(zhǔn)確度:(aiming)業(yè)務(wù)知識(shí)測(cè)試:(jobknowledgetests)求職面試:(employmentinterview)非結(jié)構(gòu)化面試:(unstructuredinterview)結(jié)構(gòu)化面試:(structuredinterview)小組面試:(groupinterview)職業(yè)興趣測(cè)試:(vocationalinteresttests)會(huì)議型面試:(boardinterview)組織變化與人力資
6、源開(kāi)發(fā)人力資源開(kāi)發(fā):(HumanResourceDevelopment,HRD)培訓(xùn):(training)開(kāi)發(fā):(development)定位:(orientation)訓(xùn)練:(coaching)輔導(dǎo):(mentoring)經(jīng)營(yíng)管理策略:(businessgames)案例研究:(casestudy)會(huì)議方法:(conferencemethod)角色扮演:(roleplaying)工作輪換:(jobrotating)在職培訓(xùn):(on-the-jobtraining,OJT)媒介:(media)企業(yè)文化與組織發(fā)展企業(yè)文化:(corporateculture)組織發(fā)展:(organizationde
7、velopment,OD)調(diào)查反饋:(surveyfeedback)質(zhì)量圈:(qualitycircles)目標(biāo)管理:(managementbyobjective,MBO)全面質(zhì)量管理:(TotalQualityManagement,TQM)團(tuán)隊(duì)建設(shè):(teambuilding)職業(yè)計(jì)劃與發(fā)展職業(yè):(career)職業(yè)計(jì)劃:(careerplanning)職業(yè)道路:(careerpath)職業(yè)發(fā)展:(careerdevelopment)自我評(píng)價(jià):(self-assessment)職業(yè)動(dòng)機(jī):(careeranchors)績(jī)效評(píng)價(jià)績(jī)效評(píng)價(jià):(PerformanceAppraisal,PA)小組評(píng)價(jià)
8、:(groupappraisal)業(yè)績(jī)?cè)u(píng)定表:(ratingscalesmethod)關(guān)鍵事件法:(criticalincidentmethod)排列法:(rankingmethod)平行比較法:(pairedcomparison)硬性分布法:(forceddistributionmethod)暈圈錯(cuò)誤:(haloerror)寬松:(leniency)嚴(yán)格:(strictness)360反饋:(360-degreefeedback)敘述法:(essaymethod)集中趨勢(shì):(centraltendency)報(bào)酬與福利報(bào)酬:(compensation)直接經(jīng)濟(jì)報(bào)酬:(directfinanci
9、alcompensation)間接經(jīng)濟(jì)報(bào)酬:(indirectfinancialcompensation)非經(jīng)濟(jì)報(bào)酬:(nofinancialcompensation)公平:(equity)外部公平:(externalequity)內(nèi)部公平:(internalequity)員工公平:(employeeequity)小組公平:(teamequity)工資水平領(lǐng)先者:(payleaders)現(xiàn)行工資率:(goingrate)工資水平居后者:(payfollowers)勞動(dòng)力市場(chǎng):(labormarket)工作評(píng)價(jià):(jobevaluation)排列法:(rankingmethod)分類法:(cla
10、ssificationmethod)因素比較法:(factorcomparisonmethod)評(píng)分法:(pointmethod)海氏指示圖表個(gè)人能力分析法:(HayGuideChart-profileMethod)工作定價(jià):(jobpricing)工資等級(jí):(paygrade)工資曲線:(wagecurve)工資幅度:(payrange)12.福利和其它報(bào)酬問(wèn)題128.福利(間接經(jīng)濟(jì)補(bǔ)償)員工股權(quán)計(jì)劃:(employeestockownershipplan,ESOP)值班津貼:(shiftdifferential)獎(jiǎng)金:(incentivecompensation)利潤(rùn)分享(分紅制):(pr
11、ofitsharing)安全與健康的工作環(huán)境安全:(safety)健康:(health)頻率:(frequencyrate)緊張:(stress)角色沖突:(roleconflict)催眠法:(hypnosis)酗酒:(alcoholism)員工和勞動(dòng)關(guān)系工會(huì):(union)地方工會(huì):(localunion)行業(yè)工會(huì):(craftunion)產(chǎn)業(yè)工會(huì):(industrialunion)全國(guó)工會(huì):(nationalunion)談判組:(bargainingunion)勞資談判:(collectivebargaining)仲裁:(arbitration)罷工:(strike)內(nèi)部員工關(guān)系:(int
12、ernalemployeerelations)紀(jì)律:(discipline)紀(jì)律處分:(disciplinaryaction)申訴:(grievance)降職:(demotion)調(diào)動(dòng):(transfer)晉升:(promotion)目標(biāo)mission/objective集體目標(biāo)groupobjective內(nèi)部環(huán)境internalenvironment外部環(huán)境externalenvironment計(jì)劃planning組織organizing人事staffing領(lǐng)導(dǎo)leading控制controlling步驟process原理principle方法technique經(jīng)理manager總經(jīng)理gen
13、eralmanager行政人員administrator主管人員supervisor企業(yè)enterprise商業(yè)business產(chǎn)業(yè)industry公司company效果effectiveness效率efficiency企業(yè)家entrepreneur權(quán)利power職權(quán)authority職責(zé)responsibility科學(xué)管理scientificmanagement現(xiàn)代經(jīng)營(yíng)管理modernoperationalmanagement行為科學(xué)behaviorscience生產(chǎn)率productivity激勵(lì)motivate動(dòng)機(jī)motive法律law法規(guī)regulation經(jīng)濟(jì)體系economicsys
14、tem管理職能managerialfunction產(chǎn)品product服務(wù)service利潤(rùn)profit滿意satisfaction歸屬affiliation尊敬esteem自我實(shí)現(xiàn)self-actualization人力投入humaninput盈余surplus收入income成本cost資本貨物capitalgoods機(jī)器machinery設(shè)備equipment建筑building存貨inventory經(jīng)驗(yàn)法theempiricalapproach人際行為法theinterpersonalbehaviorapproach集體行為法thegroupbehaviorapproach協(xié)作社會(huì)系統(tǒng)法
15、thecooperativesocialsystemsapproach社會(huì)技術(shù)系統(tǒng)法thesocial-technicalsystemsapproach決策理論法thedecisiontheoryapproach數(shù)學(xué)法themathematicalapproach系統(tǒng)法thesystemsapproach隨機(jī)制宜法thecontingencyapproach管理任務(wù)法themanagerialrolesapproach經(jīng)營(yíng)法theoperationalapproach人際關(guān)系humanrelation心理學(xué)psychology態(tài)度attitude壓力pressure沖突conflict招聘re
16、cruit鑒定appraisal選拔select培訓(xùn)train報(bào)酬compensation授權(quán)delegationofauthority協(xié)調(diào)coordinate業(yè)績(jī)performance考績(jī)制度meritsystem表現(xiàn)behavior下級(jí)subordinate偏差deviation檢驗(yàn)記錄inspectionrecord誤工記錄recordoflabor-hourslost銷售量salesvolume產(chǎn)品質(zhì)量qualityofproducts先進(jìn)技術(shù)advancedtechnology顧客服務(wù)customerservice策略strategy結(jié)構(gòu)structure領(lǐng)先性primacy普遍性p
17、ervasiveness憂慮fear忿恨r(nóng)esentment士氣morale解雇layoff批發(fā)wholesale零售retail程序procedure規(guī)則rule規(guī)劃program預(yù)算budget共同作用synergy大型聯(lián)合企業(yè)conglomerate資源resource購(gòu)買(mǎi)acquisition增長(zhǎng)目標(biāo)growthgoal專利產(chǎn)品proprietaryproduct競(jìng)爭(zhēng)對(duì)手rival晉升promotion管理決策managerialdecision商業(yè)道德businessethics有競(jìng)爭(zhēng)力的價(jià)格competitiveprice供貨商supplier小販vendor利益沖突conflic
18、tofinterests派生政策derivativepolicy開(kāi)支帳戶expenseaccount批準(zhǔn)程序approvalprocedure病假sickleave休假vacation工時(shí)labor-hour機(jī)時(shí)machine-hour資本支出capitaloutlay現(xiàn)金流量cashflow工資率wagerate稅收率taxrate股息dividend現(xiàn)金狀況cashposition資金短缺capitalshortage總預(yù)算overallbudget資產(chǎn)負(fù)債表balancesheet可行性feasibility投入原則thecommitmentprinciple投資回報(bào)returnonin
19、vestment生產(chǎn)能力capacitytoproduce實(shí)際工作者practitioner最終結(jié)果endresult業(yè)績(jī)performance個(gè)人利益personalinterest福利welfare市場(chǎng)占有率marketshare創(chuàng)新innovation生產(chǎn)率productivity利潤(rùn)率profitability社會(huì)責(zé)任publicresponsibility董事會(huì)boardofdirector組織規(guī)模sizeoftheorganization組織文化organizationalculture目標(biāo)管理managementbyobjectives評(píng)價(jià)工具appraisaltool激勵(lì)方法m
20、otivationaltechniques控制手段controldevice個(gè)人價(jià)值personalworth優(yōu)勢(shì)strength弱點(diǎn)weakness機(jī)會(huì)opportunity威脅threat個(gè)人責(zé)任personalresponsibility顧問(wèn)counselor定量目標(biāo)quantitativeobjective定性目標(biāo)qualitativeobjective可考核目標(biāo)verifiableobjective優(yōu)先priority工資表payroll策略strategy政策policy靈活性discretion多種經(jīng)營(yíng)diversification評(píng)估assessment一致性consisten
21、cy應(yīng)變策略consistencystrategy公共關(guān)系publicrelation價(jià)值value抱負(fù)aspiration偏見(jiàn)prejudice審查review批準(zhǔn)approval主要決定majordecision分公司總經(jīng)理divisiongeneralmanager資產(chǎn)組合距陣portfoliomatrix明星star問(wèn)號(hào)questionmark現(xiàn)金牛cashcow賴狗dog采購(gòu)procurement人口因素demographicfactor地理因素geographicfactor公司形象companyimage產(chǎn)品系列productline合資企業(yè)jointventure破產(chǎn)政策liq
22、uidationstrategy緊縮政策retrenchmentstrategy戰(zhàn)術(shù)tactics追隨followership個(gè)性individuality性格personality安全safety自主權(quán)l(xiāng)atitude悲觀的pessimistic靜止的static樂(lè)觀的optimistic動(dòng)態(tài)的dynamic靈活的flexible抵制resistance敵對(duì)antagonism折中eclectic激勵(lì)motivation潛意識(shí)subconscious地位status情感affection欲望desire壓力pressure滿足satisfaction自我實(shí)現(xiàn)的需要needsforself-a
23、ctualization尊敬的需要esteemneeds歸屬的需要affiliationneeds安全的需要securityneeds生理的需要physiologicalneeds維持maintenance保健hygiene激勵(lì)因素motivator概率probability強(qiáng)化理論reinforcementtheory反饋feedback獎(jiǎng)金bonus股票期權(quán)stockoption勞資糾紛labordispute缺勤率absenteeism人員流動(dòng)turnover獎(jiǎng)勵(lì)reward特許經(jīng)營(yíng)franchise熱誠(chéng)zeal信心confidence鼓舞inspire要素ingredient忠誠(chéng)loy
24、alty奉獻(xiàn)devotion作風(fēng)style品質(zhì)trait適應(yīng)性adaptability進(jìn)取性aggressiveness熱情enthusiasm毅力persistence人際交往能力interpersonalskills行政管理能力administrativeability智力intelligence專制式領(lǐng)導(dǎo)autocraticleader民主式領(lǐng)導(dǎo)democraticleader自由放任式領(lǐng)導(dǎo)free-reinleader管理方格圖themanagerialgrid工作效率workefficiency服從obedience領(lǐng)導(dǎo)行為leaderbehavior支持型領(lǐng)導(dǎo)supportivel
25、eadership參與型領(lǐng)導(dǎo)participativeleadership指導(dǎo)型領(lǐng)導(dǎo)instrumentalleadership成就取向型領(lǐng)導(dǎo)achievement-orientedleadershipActionlearning:行動(dòng)學(xué)習(xí)Alternationrankingmethod:交替排序法Annualbonus:年終分紅Applicationforms:工作申請(qǐng)表Appraisalinterview:評(píng)價(jià)面試Aptitudes:資質(zhì)Arbitration:仲裁Attendanceincentiveplan:參與式激勵(lì)計(jì)劃Authority:職權(quán)Behaviormodeling:行為模
26、擬Behavioral”anchoredratingscale(bars):行為錨定等級(jí)評(píng)價(jià)法Benchmarkjob:基準(zhǔn)職位Benefits:福利Bias:個(gè)人偏見(jiàn)Boycott:聯(lián)合抵制Bumping/layoffprocedures:工作替換/臨時(shí)解雇程序Burnout:耗竭Candidate-ordererror:候選人次序錯(cuò)誤Capitalaccumulationprogram:資本積累方案Careeranchors:職業(yè)錨Careercycle:職業(yè)周期Careerplanninganddevelopment:職業(yè)規(guī)劃與職業(yè)發(fā)展Casestudymethod:案例研究方法Cent
27、raltendency:居中趨勢(shì)Citations:傳訊CivilRightsAct:民權(quán)法Classes:類Classification(orgrading)method:歸類(或分級(jí))法Collectivebargaining:集體談判Comparableworth:可比價(jià)值Compensablefactor:扌報(bào)酬因素Computerizedforecas:計(jì)算機(jī)化預(yù)測(cè)Contentvalidity:內(nèi)容效度Criterionvalidity:效標(biāo)效度Criticalincidentmethod:關(guān)鍵事件法Davis-BaconAct(DBA):戴維斯一佩根法案Day-to-day-collectivebargaining:日常集體談判Declinestage:下降階段Deferredpro
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