神州行客戶服務(wù)手冊(cè)（中英文對(duì)照版）

1、輕松由我My Easy Way 神州行Shenzhouxing 客戶服務(wù)手冊(cè)User Manual一、TOC o 1-3 h z u HYPERLINK l _Toc172534132 公司介紹 PAGEREF _Toc172534132 h 5I HYPERLINK l _Toc172534133 Introduction to Guangdong Mobile Communications Co., Ltd. PAGEREF _Toc172534133 h 5 HYPERLINK l _Toc172534134 （一）公司介紹 PAGEREF _Toc172534134 h 6 HYPER

2、LINK l _Toc172534135 (I)Company profile PAGEREF _Toc172534135 h 6 HYPERLINK l _Toc172534136 （二）我們的品牌神州行 PAGEREF _Toc172534136 h 6 HYPERLINK l _Toc172534137 (II)Our key product Shenzhouxing Card PAGEREF _Toc172534137 h 6 HYPERLINK l _Toc172534138 （三）網(wǎng)絡(luò)介紹 PAGEREF _Toc172534138 h 7 HYPERLINK l _Toc1725

3、34139 (III)Introduction to our network PAGEREF _Toc172534139 h 7 HYPERLINK l _Toc172534140 1、網(wǎng)絡(luò)概況 PAGEREF _Toc172534140 h 71.Introduction to our network7 HYPERLINK l _Toc172534141 2、未來(lái)展望 PAGEREF _Toc172534141 h 7 HYPERLINK l _Toc172534142 2.Future development PAGEREF _Toc172534142 h 7二、 HYPERLINK l

4、_Toc172534143 服務(wù)篇 PAGEREF _Toc172534143 h 8II HYPERLINK l _Toc172534144 Services PAGEREF _Toc172534144 h 8 HYPERLINK l _Toc172534145 （一）服務(wù)方式 PAGEREF _Toc172534145 h 9 HYPERLINK l _Toc172534146 (I)Service mode PAGEREF _Toc172534146 h 9 HYPERLINK l _Toc172534147 （二）服務(wù)渠道 PAGEREF _Toc172534147 h 9 HYPER

5、LINK l _Toc172534148 (II)Service channels PAGEREF _Toc172534148 h 9 HYPERLINK l _Toc172534149 1、溝通100服務(wù)廳 PAGEREF _Toc172534149 h 9 HYPERLINK l _Toc172534150 1.Communication 100 service hall PAGEREF _Toc172534150 h 9 HYPERLINK l _Toc172534151 2、1860/1861客戶服務(wù)熱線 PAGEREF _Toc172534151 h 9 HYPERLINK l _T

6、oc172534152 2.Customer service hotline 1860/1861 PAGEREF _Toc172534152 h 9 HYPERLINK l _Toc172534153 3務(wù)熱線 PAGEREF _Toc172534153 h 9 HYPERLINK l _Toc172534154 3.Service hotlinePAGEREF _Toc172534154 h 9 HYPERLINK l _Toc172534155 4、自助銷售終端 PAGEREF _Toc172534155 h 9 HYPERLINK l

7、_Toc172534156 4.Self-service sales terminals PAGEREF _Toc172534156 h 9 HYPERLINK l _Toc172534157 5、分銷網(wǎng)點(diǎn) PAGEREF _Toc172534157 h 9 HYPERLINK l _Toc172534158 5.Distribution network PAGEREF _Toc172534158 h 9 HYPERLINK l _Toc172534159 6、廣東移動(dòng)通信公司有限責(zé)任公共網(wǎng)址 PAGEREF _Toc172534159 h 10 HYPERLINK l _Toc1725341

8、60 6.Website of Guangdong Mobile Communications Co., Ltd. PAGEREF _Toc172534160 h 10 HYPERLINK l _Toc172534161 7、短信渠道 PAGEREF _Toc172534161 h 10 HYPERLINK l _Toc172534162 7.Short message channels PAGEREF _Toc172534162 h 10 HYPERLINK l _Toc172534163 8、24小時(shí)自助服務(wù)廳： PAGEREF _Toc172534163 h 10 HYPERLINK l

9、 _Toc172534164 8.24-hour self-service hall: PAGEREF _Toc172534164 h 10 HYPERLINK l _Toc172534165 （三）服務(wù)受理 PAGEREF _Toc172534165 h 10 HYPERLINK l _Toc172534166 (III)Service contents PAGEREF _Toc172534166 h 10 HYPERLINK l _Toc172534167 1、購(gòu)卡 PAGEREF _Toc172534167 h 10 HYPERLINK l _Toc172534168 1.Card pu

10、rchasing PAGEREF _Toc172534168 h 10 HYPERLINK l _Toc172534169 2、激活 PAGEREF _Toc172534169 h 11 HYPERLINK l _Toc172534170 2.Activation PAGEREF _Toc172534170 h 11 HYPERLINK l _Toc172534171 3、欠費(fèi)停機(jī)重開機(jī)，掛失解掛失 PAGEREF _Toc172534171 h 12 HYPERLINK l _Toc172534172 3.Service interruption for owning fee/reactiv

11、ation; loss reporting/reactivation after loss reporting PAGEREF _Toc172534172 h 12 HYPERLINK l _Toc172534173 4、補(bǔ)換卡 PAGEREF _Toc172534173 h 12 HYPERLINK l _Toc172534174 4. Card renewal and change PAGEREF _Toc172534174 h 12 HYPERLINK l _Toc172534175 5、密碼設(shè)置 PAGEREF _Toc172534175 h 13 HYPERLINK l _Toc17

12、2534176 5.Password setting PAGEREF _Toc172534176 h 13 HYPERLINK l _Toc172534177 6、解PUK PAGEREF _Toc172534177 h 13 HYPERLINK l _Toc172534178 6.PUK unblocking PAGEREF _Toc172534178 h 13 HYPERLINK l _Toc172534179 7、解除黑名單 PAGEREF _Toc172534179 h 14 HYPERLINK l _Toc172534180 7.Blacklist rescission PAGERE

13、F _Toc172534180 h14 HYPERLINK l _Toc172534181 8、繳費(fèi) PAGEREF _Toc172534181 h 14 HYPERLINK l _Toc172534182 8.Fee payment PAGEREF _Toc172534182 h 14 HYPERLINK l _Toc172534183 9、短信通知服務(wù) PAGEREF _Toc172534183 h 15 HYPERLINK l _Toc172534184 9.Short message noticing service PAGEREF _Toc172534184 h 15三、 HYPER

14、LINK l _Toc172534185 業(yè)務(wù)篇 PAGEREF _Toc172534185 h 16III HYPERLINK l _Toc172534186 Businesses PAGEREF _Toc172534186 h 16 HYPERLINK l _Toc172534187 （一）基本通信 PAGEREF _Toc172534187 h 17 HYPERLINK l _Toc172534188 (I)Basic businesses PAGEREF _Toc172534188 h 17 HYPERLINK l _Toc172534189 1、來(lái)電顯示 PAGEREF _Toc17

15、2534189 h 17 HYPERLINK l _Toc172534190 1.Caller ID display PAGEREF _Toc172534190 h 17 HYPERLINK l _Toc172534191 2、短信業(yè)務(wù) PAGEREF _Toc172534191 h 17 HYPERLINK l _Toc172534192 2.Short messages PAGEREF _Toc172534192 h 17 HYPERLINK l _Toc172534193 （二）個(gè)性通信 PAGEREF _Toc172534193 h 18 HYPERLINK l _Toc1725341

16、94 (II)Personalized businesses PAGEREF _Toc172534194 h 18 HYPERLINK l _Toc172534195 1、呼叫限制 PAGEREF _Toc172534195 h 18 HYPERLINK l _Toc172534196 1.Call Restriction PAGEREF _Toc172534196 h 18 HYPERLINK l _Toc172534197 2、彩鈴業(yè)務(wù) PAGEREF _Toc172534197 h 19 HYPERLINK l _Toc172534198 2.CRBT service PAGEREF _

17、Toc172534198 h 19 HYPERLINK l _Toc172534199 3、17951IP業(yè)務(wù) PAGEREF _Toc172534199 h 20 HYPERLINK l _Toc172534200 3.17951 IP service PAGEREF _Toc172534200 h 20 HYPERLINK l _Toc172534201 4、神州行香港、澳門、臺(tái)灣漫游 PAGEREF _Toc172534201 h 21 HYPERLINK l _Toc172534202 4.Shenzhouxing roaming service in Hong Kong, Macao

18、 and Taiwan PAGEREF _Toc172534202 h 21 HYPERLINK l _Toc172534203 （三）應(yīng)用通信 PAGEREF _Toc172534203 h 23 HYPERLINK l _Toc172534204 (III)Applicable businesses PAGEREF _Toc172534204 h 23 HYPERLINK l _Toc172534205 1、天氣預(yù)報(bào) PAGEREF _Toc172534205 h 23 HYPERLINK l _Toc172534206 1.Weather forecast service PAGEREF

19、 _Toc172534206 h 23 HYPERLINK l _Toc172534207 2、手機(jī)郵箱 PAGEREF _Toc172534207 h 24 HYPERLINK l _Toc172534208 2.Mobile phone mailbox PAGEREF _Toc172534208 h 24 HYPERLINK l _Toc172534209 3、廣播新干線 PAGEREF _Toc172534209 h 25 HYPERLINK l _Toc172534210 3.Broadcasting new highway PAGEREF _Toc172534210 h 25 HYP

20、ERLINK l _Toc172534211 （四）移動(dòng)夢(mèng)網(wǎng) PAGEREF _Toc172534211 h 26 HYPERLINK l _Toc172534212 (V)Monternet PAGEREF _Toc172534212 h 26 HYPERLINK l _Toc172534213 1、什么是移動(dòng)夢(mèng)網(wǎng)？ PAGEREF _Toc172534213 h 26 HYPERLINK l _Toc172534214 1.What is Monternet? PAGEREF _Toc172534214 h 26 HYPERLINK l _Toc172534215 2、如何取消移動(dòng)夢(mèng)網(wǎng)？

21、PAGEREF _Toc172534215 h 26 HYPERLINK l _Toc172534216 2.How to cancel Monternet? PAGEREF _Toc172534216 h 26四、 HYPERLINK l _Toc172534217 資費(fèi)介紹篇 PAGEREF _Toc172534217 h 28IV HYPERLINK l _Toc172534218 Rates PAGEREF _Toc172534218 h 28 HYPERLINK l _Toc172534219 （一）、基本資費(fèi) PAGEREF _Toc172534219 h 29 HYPERLINK

22、 l _Toc172534220 (I)Basic rates PAGEREF _Toc172534220 h 29 HYPERLINK l _Toc172534221 （二）12593優(yōu)惠干線 PAGEREF _Toc172534221 h 30 HYPERLINK l _Toc172534222 (II)12593 Preferential Line PAGEREF _Toc172534222 h 30 HYPERLINK l _Toc172534223 1、如何使用12593優(yōu)惠干線？ PAGEREF _Toc172534223 h 30 HYPERLINK l _Toc17253422

23、4 1.How to use 12593 preferential line? PAGEREF _Toc172534224 h 30 HYPERLINK l _Toc172534225 2、12593優(yōu)惠干線的資費(fèi)標(biāo)準(zhǔn)如何？ PAGEREF _Toc172534225 h 30 HYPERLINK l _Toc172534226 2.Whats the rate for 12593 preferential line? PAGEREF _Toc172534226 h 30 HYPERLINK l _Toc172534227 （三）親情號(hào)碼 PAGEREF _Toc172534227 h 31

24、HYPERLINK l _Toc172534228 (III)Familiarity Number PAGEREF _Toc172534228 h 31 HYPERLINK l _Toc172534229 1、什么是神州行親情號(hào)碼業(yè)務(wù)？ PAGEREF _Toc172534229 h 31 HYPERLINK l _Toc172534230 1.What is Shenzhouxing Familiarity Number Service? PAGEREF _Toc172534230 h 31 HYPERLINK l _Toc172534231 2、如何設(shè)置親情號(hào)碼？ PAGEREF _Toc

25、172534231 h 31 HYPERLINK l _Toc172534232 2.How to set you familiarity numbers? PAGEREF _Toc172534232 h 31 HYPERLINK l _Toc172534233 3、親情號(hào)碼的資費(fèi)如何？ PAGEREF _Toc172534233 h 32 HYPERLINK l _Toc172534234 3.Whats the rate of familiarity number ? PAGEREF _Toc172534234 h 32 HYPERLINK l _Toc172534235 （四）17951

26、 IP電話 PAGEREF _Toc172534235 h 32 HYPERLINK l _Toc172534236 (IV)17951 IP call rates PAGEREF _Toc172534236 h 32 HYPERLINK l _Toc172534237 （五）神州行香港、澳門、臺(tái)灣漫游資費(fèi) PAGEREF _Toc172534237 h 3233 HYPERLINK l _Toc172534238 (V)Shenzhouxing roaming rate in Hong Kong, Macao and Taiwan PAGEREF _Toc172534238 h 33 HYP

27、ERLINK l _Toc172534239 （六）新業(yè)務(wù)功能費(fèi) PAGEREF _Toc172534239 h 35 HYPERLINK l _Toc172534240 (VI)Function fee of new businesses PAGEREF _Toc172534240 h 35 HYPERLINK l _Toc172534241 （七）神州行省錢小竅門 PAGEREF _Toc172534241 h 36 HYPERLINK l _Toc172534242 (VII)Sweet tips for Shenzhouxing users PAGEREF _Toc172534242

28、h 36五、 HYPERLINK l _Toc172534243 話費(fèi)查詢/充值篇 PAGEREF _Toc172534243 h 37V HYPERLINK l _Toc172534244 Rate Inquiry/ Recharge PAGEREF _Toc172534244 h 37 HYPERLINK l _Toc172534245 （一）余額查詢 PAGEREF _Toc172534245 h 38 HYPERLINK l _Toc172534246 (I)Balance inquiry PAGEREF _Toc172534246 h 38 HYPERLINK l _Toc17253

29、4247 （二）國(guó)內(nèi)充值 PAGEREF _Toc172534247 h 38 HYPERLINK l _Toc172534248 (II)Domestic recharge PAGEREF _Toc172534248 h 38 HYPERLINK l _Toc172534249 （三）香港充值 PAGEREF _Toc172534249 h 38 HYPERLINK l _Toc172534250 (III)Recharge in Hong Kong PAGEREF _Toc172534250 h 38 HYPERLINK l _Toc172534251 （四）境外客服熱線 PAGEREF

30、_Toc172534251 h 38 HYPERLINK l _Toc172534252 (IV)Foreign customer service hotline PAGEREF _Toc172534252 h 38神州行客戶服務(wù)手冊(cè)User Manual for Shenzhouxing Card公司介紹Introduction to Guangdong Mobile Communications Co., Ltd.（一）公司介紹(1)Company profile廣東移動(dòng)通信有限公司作為全國(guó)最早開通移動(dòng)電話系統(tǒng)的移動(dòng)通信運(yùn)營(yíng)公司之一，公司一直秉持“溝通從心開始”的服務(wù)理念，致力為廣大客戶提

31、供優(yōu)質(zhì)、方便和個(gè)性化的移動(dòng)信息服務(wù)。網(wǎng)絡(luò)覆蓋全省99%以上的人口，國(guó)內(nèi)漫游無(wú)盲區(qū)，截至2006年12月底,中國(guó)移動(dòng)與216個(gè)國(guó)家和地區(qū)的285個(gè)運(yùn)營(yíng)公司開通了GSM國(guó)際漫游業(yè)務(wù)，并與135個(gè)國(guó)家和地區(qū)的126個(gè)運(yùn)營(yíng)商開通了GPRS國(guó)際漫游。Guangdong Mobile Communications Co. Ltd. is one of the first operators to provide mobile telephone services in China. We have always adhered to the service principle of “Communicat

32、ing from the heart”, and have been dedicated to providing personalized services with high quality and convenience. Our network covers over 99% of the province and with this network, our users can also roam to any part of China. By the end of December 2006, we have cooperated with 285 operators in 21

33、6 countries and regions to provide GSM international roaming service, and with 126 operators in 135 countries and regions to provide GPRS international roaming service.公司堅(jiān)持服務(wù)與業(yè)務(wù)領(lǐng)先戰(zhàn)略，密切跟蹤世界先進(jìn)技術(shù)、引領(lǐng)移動(dòng)電子商務(wù)發(fā)展潮流，在構(gòu)建移動(dòng)互聯(lián)網(wǎng)、發(fā)展移動(dòng)電子商務(wù)、開展信息應(yīng)用服務(wù)的道路上始終走在市場(chǎng)前列。300多項(xiàng)新業(yè)務(wù)與新服務(wù)，讓廣大客戶充分體驗(yàn)到移動(dòng)信息服務(wù)給生活、學(xué)習(xí)和商務(wù)帶來(lái)的方便和快捷。We have

34、always insisted on leading services and business strategies and closely followed the most cutting-edge technological trends in the world, thus leading the development of mobile e-commerce. With more than 300 new services and businesses, our users can fully enjoy the convenience provided by our mobil

35、e information services for their life, studies and businesses.我們一直謹(jǐn)記：客戶是企業(yè)生命所在。我們?yōu)榭蛻籼峁┓?wù)而存在，我們將秉承精益求精的專業(yè)精神，用心為客戶創(chuàng)造價(jià)值，為提升人民生活與工作品質(zhì)而不懈進(jìn)??！We have always upheld the principle that customers are the key to our success. With the professional spirit of constantly improving our services, we will devote ours

36、elves to providing the best services and creating high values for our customers and thus to constantly improving their living and working quality.（二）我們的品牌神州行(II)Our key product Shenzhouxing Card輕松由我，神州行！My Easy Way, Shenzhouxing!神州行品牌是為您提供GSM數(shù)字移動(dòng)電話的可充值儲(chǔ)值卡，采用預(yù)付費(fèi)可充值方式進(jìn)行實(shí)時(shí)計(jì)費(fèi)，是一個(gè)預(yù)付話費(fèi)的品牌。您不需要入網(wǎng)費(fèi)、月租費(fèi)，、只需購(gòu)

37、買神州行號(hào)碼卡（SIM卡），就可獲得一個(gè)固定的移動(dòng)電話號(hào)碼，在通過(guò)購(gòu)買手機(jī)充值卡，并將卡上的面額充注動(dòng)到手機(jī)號(hào)碼帳戶上，即可以享用與普通全球通客戶一樣的網(wǎng)絡(luò)覆蓋和童話服務(wù)。目前神州行可在全國(guó)大陸和香港、澳門、臺(tái)灣（神州行大眾卡除外）范圍內(nèi)實(shí)現(xiàn)自動(dòng)漫游。Shenzhouxing Card is a rechargeable prepaid card for GSM digital mobile phones. Call fees are charged in real-time with the amount in this rechargeable prepaid card. It is a

38、brand for prepaid calling cards. You can get a fixed mobile phone number without any network entrance fee or monthly rent by only purchasing a Shenzhouxing card (SIM card). After you get a SIM card, you can buy a mobile phone rechargeable card, and charge the value in the rechargeable card to your m

39、obile phone numbers account. With the SIM card and the recharged value, you can enjoy the same network and communication service with common Global Tone users. At present, Shenzhouxing users (excluding Shenzhouxing public card users and former Shenzhou public card users) can enjoy automatic roaming

40、service in the whole Chinese mainland , Hong Kong and Macao.Now Shenzhouxing public card users and former Shenzhou public card users cannot enjoy automatic roaming service in Hong Kong, Macao and Taiwan. （三）網(wǎng)絡(luò)介紹(III)Introduction to our network1、網(wǎng)絡(luò)概況=1.Introduction to our network中國(guó)移動(dòng)數(shù)字移動(dòng)電話網(wǎng)采用世界流行的GSM

41、（Global System for Mobile Communication）蜂窩式網(wǎng)絡(luò)標(biāo)準(zhǔn)，具有保密性強(qiáng)、通話質(zhì)量高、新業(yè)務(wù)功能多、漫游方便等特點(diǎn)。The digital mobile telephone network of China Mobile adopts the beehive network standard of GSM (Global System for Mobile Communications), which is popular in the world now. It features good security, high speech quality, mu

42、ltiple services and functions, and convenient roaming.經(jīng)過(guò)十余年的網(wǎng)絡(luò)建設(shè)，我公司已建成一個(gè)覆蓋范圍廣、通信質(zhì)量高、業(yè)務(wù)種類繁多、服務(wù)水平一流的綜合通信網(wǎng)絡(luò)，近幾年的網(wǎng)絡(luò)質(zhì)量一直居全國(guó)前列，網(wǎng)絡(luò)覆蓋接近100%。Through over 10 years hard work in network construction, we have built up a comprehensive communication network featured with broad coverage area, high communication q

43、uality, various business types, and top-ranking service level. Our network quality has always been ranked in the forefront all over the country, the network coverage rate being nearly 100%.2、未來(lái)展望=2.Future development我國(guó)的移動(dòng)通信行業(yè)在現(xiàn)代發(fā)展中急速騰飛，展示了巨大的潛力。到目前為止，我國(guó)的移動(dòng)電話總用戶數(shù)已超越美國(guó)。其中，中國(guó)移動(dòng)移動(dòng)集團(tuán)就擁有近32億的客戶。The Mobile

44、 Communications industry in China is developing rapidly, and has shown its huge potential. To date, the number of mobile phone subscribers in China has exceeded that in the USA. And China Mobile Communications Group has about 200,000,000 users in China.我們將以真誠(chéng)的服務(wù)與您攜手，共同踏入比夢(mèng)想更絢爛的未來(lái)移動(dòng)通信時(shí)代！We will be al

45、ways providing sincere services for our users, and cooperating with them for a prosperous Mobile Communications era in the future.神州行客戶服務(wù)手冊(cè)User Manual for Shenzhouxing Card服務(wù)篇Services（一）服務(wù)方式(I) Service mode神州行主要采用自助方式辦理業(yè)務(wù)。服務(wù)密碼就是您辦理業(yè)務(wù)的憑證，請(qǐng)牢記您的密碼，它將使您在辦理業(yè)務(wù)時(shí)更加輕松方便。溫馨提示：密碼設(shè)定不要過(guò)于簡(jiǎn)單，以免被盜用。The businesses o

46、f Shenzhouxing Card are mainly managed through self-service. You can manage your businesses with your service password, so please remember this password well, with which you will be able to manage your businesses more easily and conveniently. Sweet tips: This service password should not be too simpl

47、e, in case that it would be embezzled.（二）服務(wù)渠道(II) Service channels1、溝通100服務(wù)廳=1.Communication 100 service hall有“溝通100”標(biāo)志的中國(guó)移動(dòng)服務(wù)廳，提供全方位、個(gè)性化、百分百滿意的服務(wù)；Every China Mobile service hall with a symbol of “Communication 100” provides all-round, personalized and satisfactory services for each user.2、1860/1861

48、客戶服務(wù)熱線=2.Customer service hotline 1860/1861客戶服務(wù)人工/自動(dòng)熱線，用于人工受理客戶投訴及建設(shè)，或客戶自助辦理業(yè)務(wù)。本地中國(guó)移動(dòng)手機(jī)撥打10086免費(fèi)，在異地使用中國(guó)移動(dòng)手機(jī)撥打02010086免收本地通話費(fèi)或漫游費(fèi)（如果在異地?fù)艽?0086，將會(huì)接入當(dāng)?shù)氐目头峋€，而非廣州的熱線），長(zhǎng)途費(fèi)用按實(shí)收取，使用非中國(guó)移動(dòng)手機(jī)撥打，按實(shí)收取本地通話費(fèi)、漫游費(fèi)或長(zhǎng)途費(fèi)用；神州行客戶凡是可以在本地通過(guò)10086辦理的業(yè)務(wù)，均可以在異地使用02010086辦理。This manual /automatic customer service hotline is u

49、sed to handle the complaints and suggestions from our users. Users can also manage their businesses themselves through this hotline. If you are a user of China Mobile Guangzhou, you can dial 10086 with your mobile phone in the metropolis free of charge. If you are not in Guangzhou, you can dial 0201

50、0086 with your mobile phoneand the call is free of local call fee and roaming fee (but if you just dial 10086, you will be put through to the local service hotline and not Guangzhous), with the toll call fee to be charged accordingly. For calls made with a non-China Mobile card, the local call fee,

51、roaming fee and toll call fee, if any, will be charged accordingly. Shenzhouxing users can dial02010086 in other parts of China for services as the same as those provided by 10086 inGuangzhou.3務(wù)熱線=3.Service hotline州行客戶可通過(guò)本機(jī)在本國(guó)范圍之內(nèi)免費(fèi)撥查詢和辦理業(yè)務(wù)。Users of Shenzhouxin

52、g Card can inquire and manage their services through dialingwith their mobile phones.4、自助銷售終端=4.Self-service sales terminals您可在我公司溝通100服務(wù)廳的自助售卡機(jī)購(gòu)買手機(jī)充值卡。You can buy a rechargeable card from the self-service card distribution machines in any Communication 100 service hall of our company.5

53、、分銷網(wǎng)點(diǎn)=5.Distribution network社會(huì)代理受理移動(dòng)業(yè)務(wù)及卡類銷售網(wǎng)點(diǎn)；分銷網(wǎng)點(diǎn)均有“廣州移動(dòng)授權(quán)銷售點(diǎn)”的字樣，敬請(qǐng)留意！It refers to China Mobile service agents and card distribution networks. Those agents and networks are all symbolized with the characters of “Authorized distribution point of Guangzhou Mobile”.6、廣東移動(dòng)通信公司有限責(zé)任公共網(wǎng)址=6.Website of Gua

54、ngdong Mobile CommunicationsCo., Ltd. HYPERLINK ,全省統(tǒng)一網(wǎng)上移動(dòng)業(yè)務(wù)咨詢、查詢和受理平臺(tái)。 HYPERLINK This is the unified online platform of Guangdong Mobile for consultation, inquiries and service handling.7、短信渠道=7.Short message channels神州行客戶可用本機(jī)免費(fèi)發(fā)送短信到186110086短信端口辦理相關(guān)業(yè)務(wù)。Users of Shenzhouxing Card can send free short

55、messages to the 1861 SMS port with their own mobile phones to manage related businesses of their cards.8、24小時(shí)自助服務(wù)廳：=8.24-hour self-service hall:您可自助在服務(wù)廳的終端機(jī)上完成移動(dòng)的業(yè)務(wù)查詢和業(yè)務(wù)辦理。目前開通的服務(wù)廳：You can inquire and manage your mobile services on the self-service terminal machines in the service halls. The self-se

56、rvice halls available now are listed below:（1）天河南二路24小時(shí)溝通100自助服務(wù)廳：天河南二路26號(hào)之一=24-hour self-service hall on 2nd Tianhe South Road: No.26-1, 2nd Tianhe South Road（2）龍口西24小時(shí)溝通100自助服務(wù)廳：天河龍口西路210號(hào)13號(hào)鋪=24-hour self-service hall on Longkou West Road: No.210-13, Longkou West Road, Tianhe District（3）中山三路24小時(shí)溝

57、通100自助服務(wù)廳：中山三路10號(hào)之一首層=24-hour self-service hall on rd Road: 1F, No.10-1, rd Road（4）中山一路24小時(shí)溝通100自助服務(wù)廳：中山一路48號(hào)吉林大酒店首層24-hour self-service hall on ZhongShan 1st Road: 1F, Jilin Hotel, No.48, ZhongShan 1st Road（5）天壽路24小時(shí)溝通100自助服務(wù)廳：天壽路8號(hào)首層101鋪 =24-hour self-service hall on Tianshou Road: No.101 Stand, 1

58、F, No.8, Tianshou Road（6）華景新城24小時(shí)溝通100自助服務(wù)廳：華景路6268號(hào)首層中庭=24-hour self-service hall in Huajing New City: Atrium, 1F, No.6268, Huajing Road（三）服務(wù)受理(III) Service contents1、購(gòu)卡1.Card purchasing您可到我公司溝通100服務(wù)廳、分銷網(wǎng)點(diǎn)購(gòu)買到神州行套卡，只收取購(gòu)買套卡的費(fèi)用，不收取手續(xù)費(fèi)用。You can purchase a Shenzhouxing Card set at our Communication 100

59、Service Hall or a distribution point at the cost price free of commission.溫馨提示：=Sweet tips:=（1）您在買卡后，請(qǐng)?jiān)谔卓?biāo)明的最晚首次激活日期內(nèi)進(jìn)行激活使用，最晚一次撥打激活充值電話的時(shí)間在使用套封上已注明，超過(guò)該時(shí)間還沒有撥活號(hào)碼，該儲(chǔ)值卡將不能再使用。After purchasing your card set, please activate it before the latest initial activation date as indicated.The dead

60、line for the latest charging activation call is already indicated on the envelope of the card set. If you fail to dial the activation numberwithin the above time, the prepaid card will become invalid.（2）其中溝通100服務(wù)廳的套卡號(hào)碼實(shí)行公開化、透明化銷售，您可自主選購(gòu)自已喜愛的號(hào)碼。Card sets are sold at the Communication 100