2021年1月3938國開電大?？乒芾碛⒄Z2試題及答案

經(jīng)典word整理文檔，僅參考，雙擊此處可刪除頁眉頁腳。本資料屬于網(wǎng)絡(luò)整理，如有侵權(quán)，請聯(lián)系刪除，謝謝！[2021年1月3938國開電大?？乒芾碛⒄Z2試題及答案][2021年1月3938國開電大專科管理英語2試題及答案]2021年1月3938國開電大?？乒芾碛⒄Z2試題及答案際用語(每題2分，共10分)1-5題：選擇正確的語句達(dá)成以下對話，并將答案序號(hào)寫在答題紙上。1.-Wouldyoumindfillingthequestionnaireforme?-A.Noproblem.B.Sorry，Ican＇tgothere.C.Ireallyappreciatethat.[答案]A2.-Canyoustayherelonger?-_______，butIhavetobebacktomorrow.A.I＇dlovetoB.No，thankyouC.I＇mafraidnot[答案]A3.-Ourcompanyisdoingacustomerservicequestionnaire.MayItakeyouamoment?-_______________A.Itdoesn＇t[＇sa[，t-_______________A.，OhIdon＇tknowwhat＇swrongwithit.B.Sorry，I[(2)、C號(hào)寫在答題紙上。6.Let＇s_________ourplan.A.startB.startedC.starting[答案]A7.Ididn’dot_________lastweek.A.nothingB.somethingC.anything[答案]C8.Accordingtotheirfeedbacksheetswiththetraining.A.satisfiedB.satisfyingC.satisfactory[JiaheCommunityServiceCenterisabouttoserviceforresidents.，theparticipantsareallA.providedB.provideC.providing[dthestaffmemberwhoservedmedidn＇treallyseemtoknowwhathewasdoing.A.pointoutB.pointatC.pointin[答案]A11.Ihavecoffee_________breakfastime.A.atB.inC.on[答案]A12.Hiringtherightemployee_________you_________thousandtimesoverinhigh答案，，[答案]A14.Weshouldtakethedegree_________accountwhenwerecruitanewsecretary.A.withB.intoC.of[dressinamannerthatisappropriatetotheposition_________heisapplying.A.forwhichB.whichC.that[答案]A16.Participantshave_________theProductivityAnalysisWorksheet.A.completingB.beencompletedC.completed[答案]C17.Undercircumstance_________totellliestothepublic.A.thecompaniesareallowedB.arethecompaniesallowedC.thecompanieswillallow[答aride.Otherwisewewouldmissthetrain.A.appreciateB.expectC.promise[答案]A19.Wefeel_________withtheinconveniencetheservicecenterbroughtus.A.disappointedB.worriedC.surprised[答案]A20.Iwouldrather_________twoweeksearlier.A.youshouldcomehereB.youcamehereC.youhadcomehere[答案]C三、閱讀理解(共40分，每題4分)21-25題：閱讀以下短文，從、B、C三個(gè)選項(xiàng)中選出一個(gè)正確答案，并將答案序號(hào)寫在答題紙上。Passage1Thehousesweliveinareveryimportant.Theykeepusfrombeingcoldinthewinterandhotinthesummer.Inthewintertheykeepoutthesnow.Theyalsokeepoutthewind.Evenifitisblowingoutside，weareniceandwarminside.Inthesummerhouseskeepthehotsunfromus.Whenitrains，theykeepusfromgettingwet.Housesarealsoplaceswherewecanfeelsafe.Peoplecan＇tgetatusorourthings.Housesgiveusaplacetobetogetherwithourfamiliesandfriends.Mothersandfatherscarefortheirchildrenthere.Thechildrenplaythere.Thefamilyeatandsleepunderthesameroof，Housesaredifferentinmanyways.Theyaremadeofdifferentthings.Somehousesaremadeofwood.Somearemadeofstone.Sometimesmorethanonethingisusedtomakeahouse.Housescomeindifferentsizes.Somehouseshaveonlyoneroom，Somehouseshavemorethanoneroom.Bigapartmenthousesfoundincitieshaveagreatmanyrooms.Theyholdmanyfamilies.Theroomsinwhicheachfamilylivesarecalledanapartment.Housesaredifferentinthewaystheyarebuilt.Housesinhotcountriescanbelightlybuilt.Inplacesitrainsmuchofthetime，housesmustkeepoutthewater.21.WhichofthefollowingisNOTmentionedinthepassage?A.Peoplefeelsafeinhouse.B.Familiesandfriendsliveinthesamehouse.C.Childrenoftenplayinhouse.[答案]B22.Accordingtothepassage，thehousecankeepoutA.thewindB.thesnowC.thewindandthesnow[答案]C23.HousesareinsizesandmanywaysA.beautifulB.thesameC.different[答案]C24.WhichofthefollowingisprobablyNOTthethingusedtobuildhouses?A.steelB.cottonC.stone[答案]B25.FromthepassagewecaninferthatpeopleA.inhotplacesliketolivethelightly-builthousestogetheatB.inthecoldplacesliketoliveinthestronghousestokeepsafeC.insomeplaceswhereitrainsmuchofthetimeliketoliveinhousewhichcankeep[答案]A26-30題：請根據(jù)短文內(nèi)容判斷給出的語句能否正確，正確的寫“T，”錯(cuò)誤的寫“F，”并將答案寫在答題紙上。Passage2Feedbackfromyourcustomersisveryimportant.Themoreinformationyouhavefromthem，themorecompetitiveyouwillbeinyourfield.Thefollowingtechniqueswillhelpyouknowwhatthecustomersthinkofyourbusiness.Askyourcustomersdirectlyandcatertotheirwishes.Thisisthesimplestwaytofindoutwhatpeoplewantfromyourserviceorproduct.Whenhotelcustomersareaskedwhattheywantfortheirbreakfastandthenthehotelstaffareaskedwhattheythinkthecustomerwants，theanswersarequitedifferent.Beacustomeryourselfandfindoutwhatyourcustomersexperiencewhentheyuseyourservice.Thisisoneofthemostobviousbutunderusedwaysforgettingfeedback.Forexample，youcanactasoneofthecustomersinawheelchair，andseehowyou＇retreated.Useafocusgroup.Focusgroupsarerepresentativesofcustomerswhosejobistoprovideyouwithinformationontheirneedsandpreferences.Usequestionnairesandsurveys.Thisisoneofthemostwell-establishedfeedbacktechniques.Whenwell-conducted，theyusuallyworkwell.Encourageyourfront-linestafftobuildstrongrelationshipswithcustomers.Yourfront-linestaffarethemostresourcefulandreliable，aswellastheleastcostly，ofyourcustomerfeedbacksources.Theircommunicationwiththecustomerswillbecomeimportantinformationforimprovingcustomercare.Youmaydeliverthebestserviceintheworld.Butifitisnotwhatpeoplewant，you＇rewastingyourtime.Implementone，two，threeoralloftheabovetechniques，andyourserviceandproductwillimproveovernight.26.Hotelcustomersandhotelstaffthinkthesameaboutbreakfast.[答案]F27.Agoodorbadexperienceofacustomerinawheelchairinyourshopshowswhetheryourserviceisgoodornot.[＇snotnecessarytoknowaboutthecustomers’needsandpreferences.[答案]F29.Questionnairesareusefulingettingfeedbackfromcustomers.[案]T30.Front-linestaffhavenothingtodowith答improvingcustomerservice.[答案