酒店管理字義國(guó)際酒店管理專用術(shù)語中英文（葉予舜）

酒店管理字義國(guó)際酒店管理專用術(shù)語中英文Alphabetical按字Acronyms母排序ADRAverageDailyRate.Theaveragerealizedpriceperroomsoldinahotorchannel.Totalroomsrevenuedividedbytotalroomssold日均房?jī)r(jià)：在酒店或其他渠道的平均銷售房?jī)r(jià)?？偡块g銷售額除以銷售房間數(shù)AffiliatesIndependentinternetsiteswhoprovideaclick-throughlinktogroupownedwebsiteandreceiveacommissionwhenabookingismade聯(lián)盟網(wǎng)頁(yè)：獨(dú)立的網(wǎng)站提供集團(tuán)網(wǎng)頁(yè)的鏈接，從而由此得到的預(yù)定ANZSPAustralia,NewZealandandSouthPacific澳大利亞，新西蘭和南太平洋APRMAsia-PacificRiskManagement亞太地區(qū)風(fēng)險(xiǎn)管理1葉予舜〇一四年十月十八日星期六

ARIAverageRateIndexCalculatedbydividingthehotel’saverageroomratebytheaverageothecompetitorsetmarketrate平均房?jī)r(jià)指數(shù)：酒店平均房?jī)r(jià)除以市場(chǎng)同期競(jìng)爭(zhēng)者平均房?jī)r(jià)BATForecastBusinessAlignmentTeamForecast商業(yè)聯(lián)盟預(yù)測(cè)BCEBrandedConsumerExperience品牌賓客體驗(yàn)BFRBestFlexRate最優(yōu)上門散客價(jià)BTABusinessTravelAgent-thesameasTMC–TravelManagementCompany商務(wù)旅游旅行社2葉予舜〇一四年十月十八日星期六

C&IConferenceandIncentive會(huì)議和獎(jiǎng)勵(lì)ThetwosalessegmentsrelatingtoconferenceandincentivegrouptravelCAMCapitalAssetManagement資本資產(chǎn)管理CAPComplianceAssuranceProcess.擔(dān)保依法納稅措施CAPEXCapitalExpenditure資本支出CCACapitalconstructionauthorization基本建設(shè)批準(zhǔn)3葉予舜〇一四年十月十八日星期六

CMHCompanyManagedHotel.Includeshotelsthatareownedandoperatedhotels,andthoseoperatedundermanagementagreement酒店管理公司：包括自行經(jīng)營(yíng)酒店方和酒店管理方CompetitiveSetGMdefinedlocalhotels(usuallyfourorfive)withwhichaparticularhotcompetes競(jìng)爭(zhēng)對(duì)手ConfirmationThepercentageofofferedcallsinaCROthatactuallyturnintobooking確認(rèn)預(yù)定百分比COOChiefOperatingOfficer首席營(yíng)運(yùn)官COS/COGSCostofSalesorCostofGoodsSold銷售成本4葉予舜〇一四年十月十八日星期六

CPCCustomerProfitContribution.Therevenuesuppliedbyacustomerinayieldcontributionmodel,minusthecostundertakentoservice,completethesaleandthedisplacedrevenues(Displacementisameasureofdemandthatwasdeclinedasaresultofacceptingthisbusiness.)客戶利潤(rùn)貢獻(xiàn)在收入貢獻(xiàn)模型中，來自客戶的收入減去所發(fā)生的服務(wù)成本，就得到銷售與因(業(yè)務(wù))替代分流的總利潤(rùn)．其中所謂的替代分流是指由于使用本業(yè)務(wù)而減少的對(duì)其它業(yè)務(wù)的需求CRMClusterRevenueManager.ARevenueManagerwithresponsibilitiesformorethanonehotel區(qū)域收益管理經(jīng)理：其職責(zé)超過1家酒店CROCentralReservationsOffice中央訂房辦公室CROCCECashReturnonCashCapitalEmployed5葉予舜〇一四年十月十八日星期六

使用資本額的現(xiàn)金收益CRSCentralReservationSystem.HolidexPlusbeingrolledoutgloballyreplacingHolidexandGlobalII中央預(yù)定系統(tǒng)CSAControlSelf-Assessment(onlineinternalcontrolquestionnaire)內(nèi)部控制自我評(píng)估CSSCentralSharedServices中央共享服務(wù)CTPContributiontoProfitThehotel’scontributiontogroupProfit–(Totalofmanagementandincentivefees)收益貢獻(xiàn)：酒店提交給集團(tuán)的收益（包含管理費(fèi)和提成）ECS6葉予舜〇一四年十月十八日星期六

ElectronicCommissionServices.Thegroupthatmanagesouroutsourcingpartnerandinternalsystemswhichmakesuretravelagentcommissionsarepaidbyourhotels(theTACPprogramme)在線傭金服務(wù)系統(tǒng)EEOEqualEmploymentOpportunities均等就業(yè)機(jī)會(huì)EMEAEurope,MiddleEastandAfrica歐洲、中東和非洲EMEROTheEMEACentralReservationsOffice(callcentre)locatedinAmsterdam.位于阿姆斯特丹的歐洲、中東、非洲中央預(yù)定辦公室EOWAEqualOpportunityWomanAgency(AustraliaOnly)婦女均等就業(yè)機(jī)會(huì)機(jī)構(gòu)（僅在澳大利亞）ERT7葉予舜〇一四年十月十八日星期六

EmergencyResponseTeam緊急反應(yīng)小組ESEmployeeSurvey員工滿意度調(diào)查FAMFinanceandAssetManagement(1of8businessunits).Responsibleforcorporatemanagementreporting,externalfinancialreporting,Tax,Treasury,IRcapitalandprojectappraisals財(cái)務(wù)及資產(chǎn)管理：對(duì)企業(yè)管理報(bào)告負(fù)責(zé)，外部財(cái)務(wù)報(bào)告，稅收，財(cái)政，風(fēng)險(xiǎn)資本和項(xiàng)目評(píng)估FISFranchiseInformationSystem加盟信息體系Flow-throughThepercentageofchangeinrevenuethatflowsthroughtoprofitagainstlastyearorbudget.GOPisusuallyusedastheprofitmeasure.Alsoknownasdropthrough8葉予舜〇一四年十月十八日星期六

收入變化率計(jì)入去年或預(yù)算利潤(rùn)．通常用營(yíng)業(yè)總收入測(cè)算利潤(rùn)．也稱為直接測(cè)算FLSFireLifeSafety消防救生索及配件系列FPMMFireprotectionmaintenancemanagement消防防護(hù)維修管理FranchiseeAnoperatorwhousesabrandunderlicencefromthebrandowner特許經(jīng)營(yíng)人FranchisorThebrandownerwholicencesbrandsforusebyotheroperators授予特許者GBSGlobalBrandServices(1of8businessunits).Responsibleforthedeliveryofbrandservicessuchasreservationsofficesglobally,andthedefinitionofthosebrandstandardsthatapplyglobally9葉予舜〇一四年十月十八日星期六

全球品牌服務(wù)GDSGlobalDistributionSystem全球分銷系統(tǒng)GFIGroundFaultInterrupter斷電器GOPGrossOperatingProfitbeforefixedcostsandoverheads,i.e.beforemanagementfees,rent/leaseexpense,tax,insurance,interest,depreciation,amortization,gain/lossonsaleofproperty毛營(yíng)業(yè)利潤(rùn):扣除各項(xiàng)固定費(fèi)用如管理費(fèi)，租借費(fèi)，稅收，保險(xiǎn)，利息，折舊費(fèi)，分?jǐn)傎M(fèi)，損益GOPPARGrossoperatingProfitperavailableroom.(revenueaftervariablecosts)每間房間的毛營(yíng)業(yè)利潤(rùn)GRR10葉予舜〇一四年十月十八日星期六

GrossRoomsRevenue房間毛利潤(rùn)GSAGeneralSalesAgent總經(jīng)紀(jì)人GSSGuestSatisfactionIndex(thekeymeasurewithinGSTS)賓客滿意度指數(shù)GSSGlobalSalesSupport全球銷售支持GSTSGuestSatisfactionTrackingSystem賓客滿意度追蹤系統(tǒng)HACCPHazardAnalysisCriticalControlPath(FoodSafety)危害分析臨界控制途徑11葉予舜〇一四年十月十八日星期六

HIROHotelInventoryReservationOptimiser.Therevenuemaximizationoryieldmanagementsystemwherebyinformationaboutguestdemandforaparticularhoteliscompiledandanalysedonahotelbyhotelbasisaisthenusedtosuggest“Hurdle”valuesbasedonthisItianalysis.sahighlyautomatedsystemwhichassistsindividualhotelsintheirmanagementofratesbasedonpatternsandstatisticalinsightsderivedfromthehotel'soperatinghistory酒店空房預(yù)訂優(yōu)化系統(tǒng)（方案）酒店收入最大化或稱酒店生產(chǎn)管理系統(tǒng)，它收集（酒店的）客戶需求（信息），并對(duì)酒店進(jìn)行逐個(gè)分析，基于這樣的分析，系統(tǒng)（可為酒店）提供臨界（障礙）值．這是一個(gè)高度自動(dòng)化的管理系統(tǒng)，可以根據(jù)酒店類型和酒店歷史數(shù)據(jù)的統(tǒng)計(jì)信息幫助各個(gè)酒店進(jìn)行費(fèi)用（入住率）管理HMAHotelmanagementagreement.Theagreementunderwhichtheownerofahotelcontractsouttheoperationoftheasset.SometimescalledaOMA酒店管理協(xié)議HMG12葉予舜〇一四年十月十八日星期六

HotelManagementGroup酒店管理團(tuán)隊(duì)IBPIntegratedBusinessPlanFormsintegralpartofbudgetprocessandusedtotrackactualsalescomparedtobudgetandforecast.Alsocontainsrollingforecastfornext12months整合的企業(yè)管理流程計(jì)劃：預(yù)算組成部分，采用實(shí)際銷售與預(yù)算比較及預(yù)測(cè)跟蹤反饋系統(tǒng)，同時(shí)也包含對(duì)未來12月的滾動(dòng)預(yù)測(cè)IBTIndividualBusinessTravellers個(gè)體商務(wù)旅行者IDSInternetDistributionSystems(e.g.Hotwire,Priceline,Orbitz,Travelweb,Travelocity,Expedia)互聯(lián)網(wǎng)分銷體系IGU13葉予舜〇一四年十月十八日星期六

IncomeGeneratingUnit.Usedinfinancialaccountingtoaggregatehotelsintohomogeneousgroupings收益產(chǎn)出單元：用于財(cái)務(wù)生成酒店同品牌體系計(jì)算IRRInitialrateonreturn回報(bào)初始率KNRKeyNegotiatedRate關(guān)鍵協(xié)議費(fèi)率KPOKeyPerformanceObjectives主要績(jī)效標(biāo)準(zhǔn)LIRGLowestInternetRateGuarantee最低網(wǎng)站預(yù)定保證LNRLocalNegotiatedRate14葉予舜〇一四年十月十八日星期六

當(dāng)?shù)貐f(xié)議匯率LOILetterofIntent意向書LTILosttimeinjuries浪費(fèi)機(jī)會(huì)的損害LTOLabourTurnOver勞動(dòng)力流動(dòng)MACROMarketAreaCentralReservationsOfficeThesystembywhichallreservationsforpropertiesinagivenmarketaforwardedtoadedicated,speciallytrainedteambasedinoneofourcentralreservationsoffices.Afeeisleviedonthehotelbasedonthevolumeofcallshandled市場(chǎng)區(qū)域中央預(yù)定辦公室15葉予舜〇一四年十月十八日星期六

MMRManager’sMonthlyReport經(jīng)理月度報(bào)告MPIMarketPenetrationIndexCalculatedbydividingthehotel’sactualmarketsharebyfairmarketshare市場(chǎng)滲透指數(shù)，酒店實(shí)際市場(chǎng)份額除以平均市場(chǎng)占有率MTDManager,TalentDevelopment管理層與人才發(fā)展MTMManager,TalentManagement管理層與人才管理NetRevCoNetrevenuepercalloffered.AkeyefficiencymeasurefortheCROwhicmeasurestheamountofmoneygeneratedpercallthroughtotheCRO每個(gè)所打電話的凈收益16葉予舜〇一四年十月十八日星期六

NOPNetoperatingprofit凈營(yíng)業(yè)利潤(rùn)OHSOccupationalHealth&Safety職業(yè)保障OSHOccupationalSafety&Health職業(yè)安全OSIOverallSatisfactionIndex總體滿意度指數(shù)P2PPay2Produce貨到付款PAF17葉予舜〇一四年十月十八日星期六

PersonnelActionForm個(gè)人行動(dòng)表格PDPPerformanceDevelopmentPlan個(gè)人發(fā)展計(jì)劃PDRPerformanceDevelopmentReview個(gè)人發(fā)展回顧PFPPayforPerformance.Thecollectivenameforallrevenuegenerationprogrammesnotcoveredbyafranchisee'sreservationsormarketingassessments.TheseincludeVCRO,MACROandAffiliatemarketing按效果付費(fèi)（聯(lián)營(yíng)模式）PIPPropertyImprovementPlan.Adetailedreviewofahotelpropertyassessingwhatimprovements/investmentsarerequiredforthepropertytomeetbrandstandards資產(chǎn)改進(jìn)計(jì)劃18葉予舜〇一四年十月十八日星期六

PMSPropertyManagementSystem資產(chǎn)管理體系PPPriorityPrivilege優(yōu)先特權(quán)PSCPrioritySalesCampaign優(yōu)先促銷活動(dòng)QESQualityEvaluationSystem質(zhì)量評(píng)估體系A(chǔ)toolusedtomeasuretheconsistencyofcomplianceofourhotelsanresortstoproductandservicestandardsrelevanttohotelbrandRCDResidualCurrentdevice漏電保護(hù)器19葉予舜〇一四年十月十八日星期六

RDOSRegionalDirectorofSales區(qū)域銷售總監(jiān)RevPARRevenuePerAvailableRoomCalculatedbydividingthehotel’sroomsrevenuebythenumberofroomsavailable.RevParwillequalhotelthe’saverageroomratewhenoccupancyis100%.房間總收益除以可用房總數(shù)。當(dāng)入住率100%時(shí)，此用來平衡平均房?jī)r(jià)RevPASHRevenuePerAvailableSeatPerHour每位每小時(shí)收益RFPRequestforProposal提案申請(qǐng)RGIRevenueGenerationIndex20葉予舜〇一四年十月十八日星期六

Calculatedbydividingthehotel’sRevParbythePartotalfyoRevurhotel’sdirectcompetitors每間可售房收入除以競(jìng)爭(zhēng)對(duì)手總可售房收入RGMRegionalGeneralManager區(qū)域總經(jīng)理RMECRegionalMajorExpenditureCommittee區(qū)域支出委員會(huì)負(fù)責(zé)人ROCEReturnonCapitalEmployed,calculatedasoperatingprofitbeforeexceptionalitemsdividedbynetoperatingassets,lessrevaluationreservebutaddingbackwrittenoffgoodwill已投資資本回報(bào)：主營(yíng)業(yè)務(wù)收入（扣除額外項(xiàng)目）由凈營(yíng)業(yè)資產(chǎn)，極小重估價(jià)準(zhǔn)備及商譽(yù)注銷生成ROIReturnonInvestment投資利潤(rùn)率21葉予舜〇一四年十月十八日星期六

RPCRedeemedPointCost.TheestimatedcosttothePCRfundofredeeminoneoftheoutstandingpointsawardedtoPCRmembers.Basedontheestimated%ofpointsthatwillberedeemedplusthecurrentamountomoneypaidtohotelsorthirdpartiesfor