優(yōu)秀商務(wù)模板之簡單實(shí)用的商務(wù)談判、合作技巧

FacilitatingandMeetingSkillsBuildingTeamandDiscoverGroupWisdom第一頁，共五十四頁。Contents1.Introduction

2.BasicSkillsofFacilitator

3.FacilitatingOpening

4.FacilitatingDiscussion&Decision

6.DealingwithChallenges

5.FacilitatingConclusion

第二頁，共五十四頁。WhocareKnowwhat第三頁，共五十四頁。AppetizerBadexperienceofmeetingGoodexperienceofmeeting第四頁，共五十四頁。1.IntroductionKnowthebasic第五頁，共五十四頁。GeneralDefinitionFacilitationistheartandscienceofmanagingmeetingsandgroupprocesses第六頁，共五十四頁。Definition

Whatisfacilitation?

Facilitationistheprocesswhereafacilitatorguidethegroupmembersinmeetingtoshareideas,opinions,experiences,andexpertiseinordertoachieveacommongoalandagreeableactionplan.第七頁，共五十四頁。FacilitatorAfacilitatorissomeonewhousesknowledgeofgroupprocessestoformulateanddelivertheneededstructureformeetinginteractionstoeeffective第八頁，共五十四頁。MeetingProgressDiagramOpeningDiscussionConcluding第九頁，共五十四頁。SharingWhatisyourfacilitatingexperience?Haveyoucomeacrossaskillfacilitators?

第十頁，共五十四頁。TeamDevelopmentandFIncreasetheadvantagesofTeamListdownthe+/-ofteamdevelopment

PotentialAdvantages PotentialDisadvantagesBuildingoneachothers’ideasConfusionDifferentperspectives NoagreementBetterconclusion ConflictFun NotimeforindividualthinkingSharingtheload Canavoidresponsibilities第十一頁，共五十四頁。MeetingandFacilitationMeetingsoccurforanumberofreasonswhereparticipantsarecalleduponto:?makedecisions?shareinformation?planwork?learnfromoneanother?createbuy-in?solveproblems第十二頁，共五十四頁。2.BasicFacilitationSkillsKnowthebasic第十三頁，共五十四頁。FacilitationDimensions第十四頁，共五十四頁。BasicSkills■Makingeveryonefeelcomfortableandvalued■Encouragingparticipation■Increaseunderstanding■Listeningandobserving■Guidingthegroup■Ensuringqualitydecisions■Ensuringoutcome-basedmeetings第十五頁，共五十四頁。Makeeveryonefeelcomfortable&valuedSmalltalkswithparticipantsGettoknowthemUsebodylanguageThankparticipants第十六頁，共五十四頁。FeelComfortableSkill:Makeeveryonefeelcomfortableandvalued

GettoknowthemUsebodylanguageThanktheorganization,thencheckunderstandingThankparticipants第十七頁，共五十四頁。Encourageparticipation

Useopen-endedquestionsDivideintosmallgroups.ConsultthegroupUsevisualaidsEncourageSilentmembers第十八頁，共五十四頁。

IncreaseUnderstanding

Useteam-buildingactivities.Setgroundrules.Searchforagreement.Agreetodisagree.

第十九頁，共五十四頁。

Listenandobserve

Listenactively.Scantheroom.DonotmakeassumptionCheckforunderstandingRephrasetheirresponsesSummaryRecapWriteitdown第二十頁，共五十四頁。

Guidethegroup

Delegateatimekeeper.Referbacktothemeetingobjectivesandagenda.Strayfromtheagendawhennecessary.ChallengetheirassumptionEncouragethemtogobeyond(creativetension)InstilltheconceptofEffectivenessInstilltheconceptofInitiativeAskaboutPlanBandevenPlanCAskthemaboutshortterm,longterm,milestoneandcontinuityplanUseaparkinglot第二十一頁，共五十四頁。EnsurequalitydecisionsRemindthegroupofdecisiondeadlines.Reviewcriteriaandsupportinginformation.Reviewthedecision-makingprocess.Pollthegroupbeforemajordecisions.Reviewthedecision.第二十二頁，共五十四頁。EnsureCommitmenttoActionReviewobjectivesforeachagendaitem.Recorddecisions.Developanactionplan.Ensuretheteamleaderfollowup

第二十三頁，共五十四頁。3.FacilitatingOpeningGoodBeginning第二十四頁，共五十四頁。

FacilitatingOpeningReviewminutesReviewminutesWelcomeparticipants

Gooverandapprove

meetingobjectivesandagendaSetthetoneandpaceIntroduceparticipantsandyourself第二十五頁，共五十四頁。WelcomeparticipantFormallystartthemeeting.Welcomeeveryoneofficially.Usebodylanguage

第二十六頁，共五十四頁。Introduceparticipants&yourselfConsideranicebreaker.Givepreciseinstructions.Allowbriefannouncements.Checkin

第二十七頁，共五十四頁。SetthetoneandpaceHelpthegroupdevelopgroundrules.Setthestageforagreement.Clarifytheroleofmembers.第二十八頁，共五十四頁。Gooverandapprovemeetingobjectivesandagenda

PostmeetingobjectivesAskforinputontheobjectivesandagenda.Pointoutanychangestotheagenda.第二十九頁，共五十四頁。AgendaMeetingAgendaMeetingObjectiveDiscussionofPreparationforRamadanSalesAttendeesDenish,Uji,Wani,Zaidi,Guna,Rahmah,Isma,Nesan,Laurence,AlanDate2ndOct2005Time2.00pm–4.00pmLocationMTCofJMIAbseeteesNorashikin(MC),PuanZaleha(Entertaincustomers)NoItemPersonInChargeDurationExpectedOutcome1DecideclosingtimeduringRamadanDenish30minutesFixatimeagreeabletoeveryone;

Waysofcommunicatetoemployees2AllocationofmanpowerinpromotionalitemsUji30minsNameandnumberofemployeesneededtobestationedateachpromotionalsection

3AOBZaidiMeetingPreparationFacilitatorrole:Zaidi;NoteTaker:HamdanItemstoBringtotheMeeting

NotesfromApril4thmeeting–brainstormedideas.Completedinterviewdata.第三十頁，共五十四頁。Reviewminutes

Allowadequatetimetoreviewandapproveminutes.Addressfollow-upitems.第三十一頁，共五十四頁。MeetingMinuteMeetingAgendaMeetingMinuteMeetingObjectiveDiscussionofPreparationforRamadanSalesAttendeesDenish,Uji,Wani,Zaidi,Guna,Rahmah,Isma,Nesan,Laurence,AlanDate2ndOct2005Time2.00pm–4.00pmLocationMTCofJMIAbseeteesNorashikin(MC),PuanZaleha(Entertaincustomers)NoItemPersonInChargeDeadlineRemarks1ReviewAgendaandapproveMinutes2Shopcloseat10pm.

CommunicatetoemployeesDenish(Floormeeting)

Rahmah(Noticeboard)7thOct2005OTprovided

NoMCallowed第三十二頁，共五十四頁。4.FacilitatingDiscussionsandDecisionsExploretheIssues第三十三頁，共五十四頁。FacilitatingDiscussions&Decisions

■Keepthegroupontask■Assessthegroup’sconcentrationandengagement■Clarifyconfusingdiscussions■Providefeedbacktothegroup■Enforcegroundrules第三十四頁，共五十四頁。KeeptheGroupOnTask

●Determineifyouhaveenoughtimetocompletetheagendaandtheclosingtasks.●Extendthemeeting.●Helpthegroupsetprioritiesanddecidewhichremainingagendaitemstoaddressinthetimeremaining.第三十五頁，共五十四頁。Assessthegroup’sconcentrationandengagement

Readthegroup’senergylevel.Checkinvolvement.Avoidpresentationsafterlunch.Givethemabreak.Providesnacks.第三十六頁，共五十四頁。FacilitatingDiscussions&Decisions

■Keepthegroupontask■Assessthegroup’sconcentrationandengagement■Clarifyconfusingdiscussions■Providefeedbacktothegroup■Enforcegroundrules第三十七頁，共五十四頁。ClarifyconfusingdiscussionsListenforunfamiliarterms.Restatetheissuebeforeadecision.第三十八頁，共五十四頁。Providefeedbacktothegroupwhennecessaryorappropriate

Checkyourpersonalbiases.Bespecificindescribingwhatyouobserve.Describeorprobetheimpactofwhatyouobserve.Askforandsummarizesuggestions.Pointoutconsensus.Pointoutsimilaritiesbetweenmembers’statements.Useconflicttoimprovedecisions.第三十九頁，共五十四頁。Enforcegroundrules

Knowthegroundrules.Createnonthreateningmechanismstoenforcetherules.Correctviolationsthefirsttime—andassoonas—theyoccur.Befairandconsistentinenforcingrules.第四十頁，共五十四頁。5.FacilitatingtheConclusionTieUpTheLooseEnd第四十一頁，共五十四頁。FacilitatingTheConclusionIdentifythenextsteps

EvaluatethemeetingAdjournonapositivenote第四十二頁，共五十四頁。IdentifythenextstepsCompleteanactionplan.Visityourparkinglot.UpdatetheTeamcalendar.第四十三頁，共五十四頁。Evaluatethemeeting

Doagroupevaluation.Debriefafterthemeeting.第四十四頁，共五十四頁。Adjournonapositivenote

Thankmembersfortheirperseveranceandhardwork.Recallagreement.Remindparticipantsofdecisionsthatreceivedstrongsupport.Makeitofficial.第四十五頁，共五十四頁。6.DealingWithChallengesCrowdControl第四十六頁，共五十四頁。GeneralGuidelineAl