客戶服務(wù)專員的英文簡歷

客戶服務(wù)專員的英文簡歷

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Name:Ms.SGender:Female

Wedlock:MarriedNation:Han

Residence:Guangdong-GuangzhouAge:32

Location:Guangdong-GuangzhouHeight:158cm

TargetLocations:Guangdong-Guangzhou

TargetPositions:Customerservice/Technicalsupport-CustomerServiceCommissioner/Assistant

Logistics/Procurement-LogisticsCommissioner/Assistant

TargetJobs:

DesiredSalary:Negotiable

WhenCanStart:withinhalfamonth

Education

2024-05～2024-05CentralRadio

(2024-07～2024-08)

CompanyType:ForeignEnterpriseCompanyCategory:Petroleum,Chemical,Geological

JobTitle:LogisticsOfficerPositions:LogisticsCommissioner/Assistant

JobDescription:Company:HuntsmanAdvancedMaterials(Guangdong)Limited

Background:Chemicals–Fortune500,manufacturerofsyntheticandformulatedpolymersystems,USpubliclisted

Reportto:CustomerServicesupervisor

Responsibilities:

1)Maintaincustomersatisfaction

a.Processalltheordersfromassignedaccountsandsalesorganization(SG02,CN02,HK02)

b.Workcloselywithsales,customers,plannersandlogisticstoensureontimeinfulldeliveryandachievetargetKPIs.

c.Followallproceduresandtradepliance,keeprightsupportingdocumentsrelatedtoallsalesprocesses.

d.MonthlyreviewonOTIFandfailureorderlinesanalysis.

2)CustomerRelationMastery

a.Getacquaintancewithcustomersandtobuildupprofilewithorderpattern,deliveryrequirements.

b.Providepromptandaccurateresponsetocustomerenquiries.

3)Ordermanagement

a.MaintainaccurateinformationinSAP,inputnecessaryupdatetomeetOTIF.

b.Updatecustomerdemandregularlyandfeedbacktoplannersandsalestoensureontimedelivery.

c.Provideinputpromptlyonweeklyorderreview,creditwatch,servicechargeandrequestsapproval.

d.Coordinatedropshipmentswithoverseassuppliers/plantsandcustomers.

4)Handlecustomerplaints

a.Acknowledgeplaintswithcourtesyandprovidesolutionwithinthetargettimeframe.

b.Executegoodsreturn,replacementandcreditnotes.

Achievement:Projectoftherelocatedofcustomerservicecenter

1)Tominimizeoperationcost,movedtheorderoperationfromSingapore/HK/TAIWANtoPRC.AssisttosetupregionalcustomerservicecenterinGuangdongtomeetcustomerandbusinessrequirement;

2)AssisttotrainthecolleaguesinGuangdongofficetohandletheordersofHK’s/Singapore’stomaintainthesamecustomerservicelevelasinHK/Singapore.

(2024-05～2024-05)

CompanyType:PrivateEnterpriseCompanyCategory:ConsultingandInvestigationindustry

JobTitle:AdministrativeAssistantPositions:AdministrativeAssistant/Clerk

JobDescription:Reportto:GeneralManager

Responsibilities:

1)Beresponsibleforvariousdepartmentsdailydeskwork,includingdocumentsmanagement,timemanagement.

2)Handlebasicfinancialdailydeskwork.

ProjectExperience

Projectoftherelocatedofcustomerservicecenter(2024-10～2024-01)

JobTitle:CustomerServiceRepresentive

ProjectDescription:1)Tominimizeoperationcost,movedtheorderoperationfromSingapore/HK/TAIWANtoPRC.AssisttosetupregionalcustomerservicecenterinGuangdongtomeetcustomerandbusinessrequirement;

2)AssisttotrainthecolleaguesinGuangdongofficetohandletheordersofHK’s/Singapore’stomaintainthesamecustomerservicelevelasinHK/Singapore.

Responsibility:IwenttoHKofficeforpickingupthejobofCSRcenterandalsohanledthetransferingjobafterbacktoGDofficewithcolleagues.

LanguageSkills

Chinese:GoodCantonese:Good

EnglishLevel:MajoredinEnglishCET-4SpokenGood

English:Skilled

CareerObjective

CareerDirection:IamwillingtoworkinSupplyChaindepartments.

IaminterestedinbeingaCustomerServiceCommissioneroraLogisticsCommissioner.

Requirements:

SelfInfo.

SelfAssessment:1)Ihavegoodmunicationskillsandabilityforsolvingproblems.

2)Ihavehighawarenessofresponsibilityandcustomer-focus.

3)Iamacollaborating-stylepersonwhoisbothassertiveandcooperativeandattemptstoworkwithotherpersontofindasolutionthatsatisfiestheconcernsofboth.

Hobb