Job Description崗位職責(zé)模板

PAGEPAGE1JOBDESCRIPTION職位描述SECTIONONE第一部分JOBOUTLINE職位概述JobTitle職位名稱:CateringSalesManager宴會(huì)銷售經(jīng)理Department小部門:Events宴會(huì)部Division大部門:SalesandMarketing市場(chǎng)銷售部JobGrade職位等級(jí):Level3ReportsTo:DirectorofCatering宴會(huì)銷售總監(jiān)Supervises下屬:Catering/EventsCoordinator宴會(huì)會(huì)議銷售協(xié)調(diào)員OtherRelationships其它聯(lián)系:Otherdepartments其他部門Approvedby批準(zhǔn)人:Position職位:GeneralManager總經(jīng)理 Signature簽名:Updatedby更新: DirectorofSalesandMarketing市場(chǎng)銷售部總監(jiān)Date日期:StaffName雇員姓名: CommencementDate入職日期：Signature簽名: No.ofPages頁數(shù):7SECTIONTWO第二部分KEYAREAS職責(zé)范圍Title：CateringSalesManager職位名稱：宴會(huì)銷售經(jīng)理Division/Department: SalesandMarketing部門：市場(chǎng)銷售部JobSummary/Purpose:職責(zé)概要：TheCateringSalesManagerisresponsibleinachievingtheroomandcateringsalesobjectivesofhis/herMICEmarketsandbusinesssegments.Inaddition,he/sheisresponsibleforthefollowupofmaterializedgroupswithroomsunderthegeneralguidanceandsupervisionoftheDirectorofCaterting,DirectorofSalesincoordinationwiththeDirectorofSalesandMarketing,implementsallsalesactivitiesandmaximizebusinessopportunityinhis/herspecificareaofresponsibility.宴會(huì)銷售經(jīng)理負(fù)責(zé)實(shí)現(xiàn)自己於會(huì)展市場(chǎng)營銷部分的客房和餐飲的目標(biāo)及負(fù)責(zé)團(tuán)隊(duì)協(xié)調(diào)和跟進(jìn)工作，并密切與宴會(huì)銷售總監(jiān)，銷售總監(jiān)及市場(chǎng)銷售總監(jiān)保持聯(lián)系和溝通，同時(shí)執(zhí)行所有銷售活動(dòng)，并在其職責(zé)范圍內(nèi)最大化地使業(yè)務(wù)機(jī)會(huì)轉(zhuǎn)變?yōu)楝F(xiàn)實(shí)產(chǎn)能。CoreCompetencies：核心競(jìng)爭(zhēng)力:SupervisionofOperationDepts營運(yùn)部門督導(dǎo)PersonalFunction個(gè)人職能安排Profitability收益GuestSatisfaction客人滿意度EmployeeSatisfaction員工滿意度HumanResources人力資源Reports報(bào)表Meetings會(huì)議CostControl成本控制Budget/Capex預(yù)算/資本支出ImageManagement形象管理EnvironmentProtection環(huán)保職責(zé)EnergyConservation能源節(jié)約職責(zé)PropertyManagement物業(yè)管理GeneralDuties其他職責(zé)SECTIONTHREE第三部分RESPONSIBILITIES職責(zé)明細(xì)1.SupervisionofOperationDepts營運(yùn)部門督導(dǎo)-N/APersonalFunction個(gè)人職能安排AssistDOSMandDOCtoexecuteallsalesactionplansrelatedtoMICEmarket(bysegmentandgeographicallocations)asoutlinedintheMarketingPlan.輔助市場(chǎng)銷售部總監(jiān)和宴會(huì)銷售總監(jiān)執(zhí)行所有關(guān)于市場(chǎng)營銷計(jì)劃中會(huì)展市場(chǎng)營銷銷售計(jì)劃的活動(dòng)（根據(jù)地段和地理位置）HandleallaspectsofGroupslogisticsaftercontractsigningincludingco-ordinationwithallrelateddepartmentsandexecutionthereof跟進(jìn)所有團(tuán)隊(duì)相關(guān)事宜，包括酒店內(nèi)部的配合及協(xié)調(diào)和執(zhí)行情況DevelophitlistindustryandsegmentunderthesupervisionandguidanceofDOCandDOSM在市場(chǎng)銷售部總監(jiān)和宴會(huì)銷售總監(jiān)的指導(dǎo)和監(jiān)督下，拓展指定團(tuán)隊(duì)市場(chǎng)ManagesandadministratetheMICE,GroupandCateringteamtoensuresmoothoperationandalldailytasksarecompletedaccordingtostandardandintime.管理并協(xié)助宴會(huì)銷售部，確保順暢運(yùn)作，及時(shí)有效的完成每日工作任務(wù)。AssistDOSMandDOCtomaintainupdatedinformationoncity-wideeventsincludingexhibitions,conventionsandotherlargeeventsthatwillimpactthehotels’businessandsharesuchinformationwithotherdepartments輔助市場(chǎng)銷售部總監(jiān)和宴會(huì)銷售總監(jiān)對(duì)影響酒店業(yè)務(wù)的活動(dòng)保持及時(shí)的信息更新如展覽，會(huì)議和其他大型活動(dòng)并與其它部門共享信息Maintainahighlevelofexposureforthehotelinmajormarketareasthroughdirectsales,telephone,faxandwrittencommunications在主要的客戶市場(chǎng)，通過銷售拜訪，電話營銷，傳真以及書面交流使酒店保持高水平的曝光Constantlycheckfiling/tracingsystemandgiveadviceforimprovement定期檢查備案/跟蹤系統(tǒng)，并提出改進(jìn)意見FollowupwithSales,CateringandEventsTeamafterthepost-eventmeetingwithThankYoucallsandsendThankYouLettertogether與銷售和宴會(huì)銷售團(tuán)隊(duì)共同合作，跟進(jìn)宴會(huì)活動(dòng)事后相關(guān)事宜，例如電話回訪以及發(fā)感謝信Cross-sellsotherURCHotels銷售集團(tuán)內(nèi)部其它酒店Toconstantlycheckfiling/tracingsystemandgiveadviceforimprovement定期檢查備案/跟蹤系統(tǒng)，并提出改進(jìn)意見Todisseminatehotelinformation(bymail)toregionalsalesofficesandotherURCHotelsandoutsideguestsasneeded通過電子郵件形式宣傳酒店信息，目標(biāo)為區(qū)域銷售辦事處和其他URC酒店及酒店外部客人Tohandleroutinecorrespondences,i.e.letters/fax/inquires處理相關(guān)文件，如信件/傳真/詢價(jià)TobeawareoftheHotelhygieneandfoodsafetycontrolstandardsandproceduresinhandlingcomplaintsonfoodhygiene(e.g.foodpoisoning)對(duì)飯店的食物安全控制及食物衛(wèi)生有高度認(rèn)識(shí)，并可處理由食物衛(wèi)生方面引發(fā)的投訴，如食物中毒-Representsthehotelandparticipatesindomesticandinternationalsalesactivities.代表飯店參加國際及國內(nèi)的銷售活動(dòng)-CollectMarket&CompetitorInformationonatimelybasis.定期收集競(jìng)爭(zhēng)對(duì)手的產(chǎn)品信息-Assistsinstrategicdepartmentplanninganddevelopment.協(xié)助制定部門戰(zhàn)略計(jì)劃，監(jiān)督其發(fā)展-Identifiesandhandlessalesleadseffectivelyandefficiently.高效認(rèn)知和掌握銷售線索-Creativecontributiontoproductandsalesdevelopment.發(fā)揮創(chuàng)造力，為酒店的產(chǎn)品及部門做出應(yīng)有的貢獻(xiàn)-FulfillsCustomerRelationshipManagementresponsibilitiesandsalesgoalsfordefinedcustomersthroughplannedcustomerinterviews.仔細(xì)計(jì)劃與客戶的會(huì)面，對(duì)預(yù)定的客戶實(shí)施客戶關(guān)系管理，完成銷售目標(biāo)-Duringsalescalls,carriesout“crossselling”inaccordancewithcorporateanddivisionalguidelines.在銷售拜訪的活動(dòng)中，按照集團(tuán)和亞太區(qū)的集團(tuán)規(guī)定實(shí)施交叉銷售-Monitorsandreportsonmarketandcompetitionwithinownmarketsegment.在所負(fù)責(zé)的市場(chǎng)區(qū)域內(nèi)，監(jiān)視和報(bào)告市場(chǎng)及競(jìng)爭(zhēng)者的情況-Activedistributionofproductinformationandcreatesawarenessinthemarketsandbusinesssegmentsorresponsibility.積極地傳播產(chǎn)品信息，在負(fù)責(zé)的市場(chǎng)內(nèi)營造飯店的知名度-Assistsinplanningandcoordinatingsalesactivitiesandevents.協(xié)助計(jì)劃和配合銷售活動(dòng)-Assistsincoordinatingthedevelopmentofallpromotionalmaterial.協(xié)助配合開發(fā)制作所有酒店促銷材料Leadershipskillsandknowledgeofalltaskswithintheareaofresponsibility具備領(lǐng)導(dǎo)才能，了解所負(fù)責(zé)部門對(duì)各職位的任務(wù)要求Profitability收益ActivelyparticipatesinachievingthedepartmentalgoalswhichcontributetotheMarketingBudget積極參與可實(shí)現(xiàn)部門營銷預(yù)算的活動(dòng)Maximizesup-sellingopportunitieswheneverpossible抓住機(jī)會(huì)最大限度的促銷酒店產(chǎn)品AssiststheRevenueManagerintheforecastingofroomsrevenueforgroupssegment協(xié)助營收經(jīng)完成團(tuán)隊(duì)客房收入預(yù)測(cè)管理DevelopsincreasedroomnightsaswellasCateringRevenue增加酒店入住房晚間夜以及宴會(huì)收入4.GuestSatisfaction客人滿意度KeepsupdatedwithclientrelationshipsandoverallbusinessgoalsthroughclosecommunicationwithSales,CateringandEventsTeam.保持與客戶良好關(guān)系，并與銷售和宴會(huì)銷售團(tuán)隊(duì)通過密切的溝通共同完成整業(yè)務(wù)目標(biāo)MaintainsclosecommunicationwiththeCorporateSalesTeaminthenegotiationprocessoftheiraccounts密切的與公司銷售團(tuán)隊(duì)保持溝通，與客戶談判，確保滿足客人的需求Employeesatisfaction員工滿意度Toestablishandmaintaineffectiveemployeerelationsthroughpromptresponseandhelpfulattitude保持積極的工作態(tài)度，與同事建立有效的工作關(guān)系TodevelopandmaintaincloseworkingrelationshipwithstaffatalllevelswithinSalesandMarketingDivision與本部門同事保持良好關(guān)系Establishedgoodworkingrelationshipwithinthedepartmentandwithotherdepartments與本部門及其它部門同事建立并保持良好的工作關(guān)系HumanResources人力資源AbidesbyThePuShangHotelandSpaEmployeeHandbook.遵守璞尚酒店員工守則AbidesbyboththehotelandThePuShangHotelandSpapoliciesandprocedures.遵守璞尚酒店的政策及程序AbidesbytheCodeofConduct.遵守璞尚酒店的行為準(zhǔn)則7.Reports報(bào)表Todesigneasy-t-readformatforvariousreportasinstructedbyDOC/DOSM.根據(jù)宴會(huì)銷售總監(jiān)/市場(chǎng)銷售總監(jiān)指示，可設(shè)計(jì)出各種報(bào)表簡單易讀的格式8.Meetings會(huì)議-Attendsthepre-eventmeetingandpost-eventmeetingasrequired,chairedbySales,CateringandEventsTeam按時(shí)參加有關(guān)宴會(huì)活動(dòng)的會(huì)議9.CostControl成本控制N/A10.Budget/Capex預(yù)算、資本支出-N/A11.ImageManagement形象管理-Observethehotelgroomingstandard遵守酒店儀容儀表制度-Rolemodelforallthestaff做所有員工榜樣的職責(zé)12.EnvironmentProtection環(huán)保職責(zé)-Cleanlinessoftheoffice辦公室清潔13.EnergyConservation能源節(jié)約職責(zé)-N/APropertyManagement物業(yè)管理-Takepersonalresponsibilityforbuildingcondition以維護(hù)酒店公共財(cái)產(chǎn)為己任GeneralDuties其他職責(zé)CarriesoutothertasksasdirectedbyDOSM.執(zhí)行上級(jí)交給的其他任務(wù)Theabovekeyareas,responsibilitiesandactivitiesreflecttheitemsconsiderednecessarytodescribetheprincipalfunctionsofthejobidentifiedandshallnotbeconstruedasadetaileddescriptionofalltheworkrequirementsthatmaybeinherentinthejob.以上主要范圍、職責(zé)及活動(dòng)反映了本職工作必須具備的主要職能,但不視為對(duì)該職位工作要求所有細(xì)節(jié)的描述SECTIONFOUR第四部分PERSONSPECIFICATION個(gè)人資歷CHARACTERISTICSREQUIRED要求ESSENTIAL必備DESIRABLE應(yīng)備PHYSICAL個(gè)體狀況Height/build;Age;Sex;Presentation;Speech;HealthGoodHealth身體健康LANGUAGES語言ExcellentwrittenandspokenMandarin&Englishare