D問題解決方式概述

本資料來源8-DProblemSolving

8-D問題解決方式Sauer-DanfossShanghaiNovember,2005Sauer-DanfossstrivestobeaSix-Sigmacompany,usingleanconcepts,buildingtocustomerorder,deliveringlessthan250DPMproduct,97%on-timethroughaHigh-PerformingOrganization!薩澳－丹佛斯努力成為6西格瑪公司，通過高性能的組織結(jié)構(gòu),運(yùn)用精益生產(chǎn)的概念，滿足客戶要求，達(dá)到250以下的百萬分之廢品率、97％的準(zhǔn)時(shí)交貨率.OURDESTINATION我們的目標(biāo)Tobethepreferredglobalsupplierandpartnerinourchosenmarketsby:我們要在國(guó)際市場(chǎng)中成為全球首選的供應(yīng)商及合作伙伴:Providingthehighestvaluesolutionstoourcustomers,為我們的客戶提供最高價(jià)值的解決方案，Beingrecognizedasthemostcompetentsupplier,被客戶公認(rèn)為最優(yōu)秀的供應(yīng)商，Beingseenasthecompanyeasiesttodobusinesswith.被客戶視為最易于合作的公司。OURGUIDINGVALUES我們的價(jià)值觀WearearichmixtureofPEOPLEofdiversenationality,cultureandthought.Thisdiversityisamajorsourceofourstrength.Eachindividualhastheuniqueabilityandresponsibilitytocontribute,andeachhastheopportunitytoparticipate,growanddevelop.我們是融合了各民族文化及思想的大家庭。人是我們力量的主要源泉。我們每個(gè)人需要貢獻(xiàn)自己獨(dú)特的能力并肩負(fù)自己的責(zé)任，而每個(gè)人也都有機(jī)會(huì)參與、成長(zhǎng)與發(fā)展。WeareboundtogetherasaTEAM

bytrust,commongoalsandmutualrespect.Weknowthatwhentheteamwins,weallwin.Wedowhatwesaywearegoingtodo.我們通過彼此的信任、共同的目標(biāo)與相互的尊重團(tuán)結(jié)一心成為團(tuán)隊(duì)。我們明白團(tuán)隊(duì)的勝利就是我們個(gè)人的勝利。我們言必出，行必果。WetreatassignmentsfromourCUSTOMERSasexpressionsoftrust.Theycancountonustoprovidethemwithsolutionsthatmeetorexceedtheirexpectations.我們將客戶交付的每一項(xiàng)任務(wù)都視為是他們對(duì)我們表達(dá)的信任?？蛻粝嘈盼覀兡芴峁┙鉀Q方案以達(dá)到甚至超出他們的期望。Wevaluepeople,organizationalfocus,innovationandtechnologyasthemeansofachievingglobalLEADERSHIP.Weinsistonqualityineverythingwedo.Besidescourage,leadershipdemandsnever-endingimprovement.Weareadynamiccompanythatembraceschangetoachievenewopportunitiesandleadourglobalmarkets.我們將人才、團(tuán)隊(duì)、創(chuàng)新及技術(shù)看作完善全球性管理的方法。我們堅(jiān)持質(zhì)量第一。領(lǐng)導(dǎo)層除了需要具備勇氣之外，還必須不斷改進(jìn)。我們大家充滿活力，迎接每一次新的挑戰(zhàn)與機(jī)遇，爭(zhēng)取在國(guó)際市場(chǎng)上占據(jù)領(lǐng)導(dǎo)地位。AsagoodCORPORATECITIZENwedemonstrateconcernfortheinterestsandwell-beingofourcommunities.Weconductourbusinesswithintegrityandinamannerwhichprotectstheenvironmentofouremployees,ourcommunityandourcustomers.我們作為社會(huì)的一員，密切關(guān)注社會(huì)與人民的利益。我們以誠(chéng)經(jīng)營(yíng)，并力求保護(hù)員工、社會(huì)及客戶的環(huán)境。OURJOURNEY我們的旅程Tocreatevalueforourcustomersandshareholdersbyprovidingsystems,productsandservicesrelatingtopropel,workandcontrolfunctions,aswemeettheneedsofmobileequipmentmanufacturersglobally.我們提供具備驅(qū)動(dòng)、運(yùn)作及控制功能的系統(tǒng)、產(chǎn)品及服務(wù)，為客戶與股東創(chuàng)造價(jià)值，滿足全球行走機(jī)械設(shè)備制造商的需要。OURFOURPOINTSOFSTRATEGY我們的四大戰(zhàn)略重點(diǎn)CUSTOMERFOCUS以客戶為中心Ensurecustomerintimacybytrulyunderstandingourcustomers’needswiththegoalofmeetingorexceedingtheirexpectationsinallareas,includingquality,innovation,flexibilityandtotalvalue.與客戶保持良好關(guān)系，真正理解他們的需求，在質(zhì)量、革新、適應(yīng)度及總體價(jià)值等各項(xiàng)領(lǐng)域中達(dá)到并超越客戶的期望。Expandoursystemsofferingsbyincludingtheengineeringofcompletesolutions,andactingassystemintegratorregardlessofproductsource.將我們的系統(tǒng)供給范圍擴(kuò)展到工程整體解決方案，并且成為任何產(chǎn)品來源的系統(tǒng)集合體。

Supportourcustomersglobally,addinglocalstructuresandfacilitieswherenecessarytoprovidetheexpected

levelofSauer-Danfossproductandservicesupport.進(jìn)行全球性客戶支持，必要時(shí)在當(dāng)?shù)厥袌?chǎng)增加人員及生產(chǎn)設(shè)施以滿足客戶對(duì)薩澳－丹佛斯產(chǎn)品和維修服務(wù)的需求。PEOPLEANDORGANIZATION人員機(jī)構(gòu)Withanemphasisonteaming,organizearoundtheworktobedone,engagingtheflexibilityandtalentofallofouremployees.我們重視團(tuán)隊(duì)合作，并力求使員工的能動(dòng)性及才能得到充分發(fā)揮。Rewardinitiative,recognizingthattakingriskswill,attimes,resultinfailure;andvalueinnovation,knowingthatonlybydoingsomethingdifferentwillweachievedifferent,andbetter,results.我們鼓勵(lì)主動(dòng)進(jìn)取精神，同時(shí)也必須認(rèn)識(shí)到冒險(xiǎn)有時(shí)也會(huì)帶來失敗。我們提倡創(chuàng)新精神，知道只有以不同的方法才能將事情做得更好。Createanemployeedevelopmentstructurethatexpandstheknowledgebaseofallemployees,growingthecapabilitiesofindividualsinallfunctions,buildingouroverallorganizationalstrength,andensuringleadershipcontinuity.創(chuàng)建員工發(fā)展結(jié)構(gòu)以擴(kuò)展所有員工的知識(shí)面，使他們?cè)诟髯缘膷徫簧习l(fā)揮各自的能力，加強(qiáng)我們整體組織的力量，并確保領(lǐng)導(dǎo)層的連貫性。OPERATIONALAPPROACH運(yùn)作方式Createachangeenvironmentwherewesustainourcompetitiveadvantagebycontinuouslyreviewingandrenewingourbusinessprocesses,methodsandtechnologiestoachievelowesttotalcostinallactivities.不斷回顧并更新我們的業(yè)務(wù)流程、方法與技術(shù)，將運(yùn)作成本降到最低，這樣才能確保我們?cè)谌找孀兓氖袌?chǎng)環(huán)境中都保持競(jìng)爭(zhēng)力。Instillasenseofurgencyin,andresponsibilityfor,everythingwedotokeepusaheadoftheeverincreasingexpectationsofourcustomers.向員工慢慢灌輸緊迫感與責(zé)任感，使大家認(rèn)識(shí)到自己所作的每一件事都必須滿足顧客日益增長(zhǎng)的要求。FINANCIALPERFORMANCE財(cái)務(wù)狀況Focusonshareholdervaluebydrivingbothtoplinegrowthandprofitability.將重點(diǎn)放在股東利益上，推動(dòng)公司的發(fā)展與盈利。Achievecontinuousimprovementonthereturnsoneachandeveryinvestmentmade(machinetools,facilities,newproducts,distributionchannels,etc.).爭(zhēng)取在每一項(xiàng)投資上不斷提高投資回報(bào)率（機(jī)械工具、設(shè)施、新產(chǎn)品、分銷渠道等）。OURDESTINATIONTobethepreferredglobalsupplierandpartnerinourchosenmarketsby:Providingthehighestvaluesolutionstoourcustomers,Beingrecognizedasthemostcompetentsupplier,Beingseenasthecompanyeasiesttodobusinesswith.

OURGUIDINGVALUESWearearichmixtureofPEOPLEofdiversenationality,cultureandthought.Thisdiversityisamajorsourceofourstrength.Eachindividualhastheuniqueability

andresponsibilitytocontribute,andeachhastheopportunitytoparticipate,grow

anddevelop.WeareboundtogetherasaTEAM

bytrust,commongoalsandmutualrespect.Weknowthatwhentheteamwins,weallwin.Wedowhatwesaywearegoingtodo.WetreatassignmentsfromourCUSTOMERSasexpressionsoftrust.Theycancountonustoprovidethemwithsolutionsthatmeetorexceedtheirexpectations.Wevaluepeople,organizationalfocus,innovationandtechnologyasthemeansofachievingglobalLEADERSHIP.Weinsistonqualityineverythingwedo.Besidescourage,leadershipdemandsnever-endingimprovement.Weareadynamiccompanythatembraceschangetoachievenewopportunitiesandleadourglobalmarkets.AsagoodCORPORATECITIZENwedemonstrateconcernfortheinterestsandwell-beingofourcommunities.Weconductourbusinesswithintegrityandinamannerwhichprotectstheenvironmentofouremployees,ourcommunityandourcustomers.OURJOURNEYTocreatevalueforourcustomersandshareholdersbyprovidingsystems,productsandservicesrelatingtopropel,workandcontrolfunctions,aswemeettheneedsofmobileequipmentmanufacturersglobally.OURFOURPOINTSOFSTRATEGYCUSTOMERFOCUSEnsurecustomerintimacybytrulyunderstandingourcustomers’needs

withthegoalofmeetingorexceedingtheirexpectationsinallareas,includingquality,innovation,flexibilityand

totalvalue.Expandoursystemsofferingsbyincludingtheengineeringofcompletesolutions,andactingassystemintegratorregardlessofproductsource.Supportourcustomersglobally,addinglocalstructuresandfacilitieswherenecessarytoprovidetheexpected

levelofSauer-Danfossproductandservicesupport.

PEOPLEANDORGANIZATIONWithanemphasisonteaming,organizearoundtheworktobedone,engagingtheflexibilityandtalentofallofouremployees.Rewardinitiative,recognizingthattakingriskswill,attimes,resultinfailure;andvalueinnovation,knowingthatonlybydoingsomethingdifferentwillweachievedifferent,andbetter,results.Createanemployeedevelopmentstructurethatexpandstheknowledgebaseofallemployees,growingthecapabilitiesofindividualsinallfunctions,buildingouroverallorganizationalstrength,and

ensuringleadershipcontinuity.

OPERATIONALAPPROACHCreateachangeenvironmentwherewe

sustainourcompetitiveadvantagebycontinuouslyreviewingandrenewing

ourbusinessprocesses,methodsandtechnologiestoachievelowesttotalcost

inallactivities.Instillasenseofurgencyin,andresponsibilityfor,everythingwedoto

keepusaheadoftheeverincreasingexpectationsofourcustomers.

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