酒店管理MOD檢核-酒店MOD值班檢核-集團(tuán)連鎖酒店管理公司課件

酒店管理MOD檢核酒店MOD值班檢核——集團(tuán)連鎖酒店管理公司

2023/9/31葉予舜酒店管理MOD檢核酒店MOD值班檢核——集團(tuán)連鎖酒店管理22023/9/3酒店MOD值班檢核酒店管理MOD檢核葉予舜22023/8/3酒店MOD值班檢核酒店管理MOD檢核葉予舜酒店MOD值班檢核2023/9/3葉予舜3檢查區(qū)域Area檢查要點(diǎn)Pointstobechecked備注RemarksVIParrival

貴賓到店ReviewVIParrival

回顧貴賓到店□Yes□No

Roomstuation

房間狀態(tài)GreetingofVIPbyexecutiveonduty

問(wèn)候貴賓□Yes□No

Meetings&Events

宴會(huì)和會(huì)議Eventboardcorrespondingwithdailyeventlist&Lobbyscreenmessageappropriate

每日宴會(huì)會(huì)議的告示板是否正確,大堂顯示屏信息是否正確□Yes□No

酒店MOD值班檢核2023/8/3葉予舜3檢查區(qū)域酒店MOD值班檢核2023/9/3葉予舜4檢查區(qū)域Area檢查要點(diǎn)Pointstobechecked備注RemarksFloorChecking

樓層檢查Inspectguestfloorandcheckdefects&safetyhazards.

檢查樓層的不足和安全設(shè)施□Yes□No

Floornumber:Isthereanycorridorslightoutoforder

走道等是否有損壞□Yes□No

Floornumber:Exitstaircasesareclear&freeofobstacles

樓梯是否清潔,無(wú)堵塞物□Yes□No

酒店MOD值班檢核2023/8/3葉予舜4檢查區(qū)域酒店MOD值班檢核2023/9/3葉予舜5檢查區(qū)域Area檢查要點(diǎn)Pointstobechecked備注RemarksFloornumber:Floorpantryareaareclean&tidy

樓層準(zhǔn)備見(jiàn)是否整潔□Yes□No

Floornumber:Ashurnsnearelevatorsareclean,nocigaretteburninginthegarbageurn

電梯間區(qū)域的煙灰缸是否安靜,無(wú)煙頭燃燒□Yes□No

Floornumber:Fireexitdoorsareclosed

防火門(mén)是否保持關(guān)閉□Yes□No

酒店MOD值班檢核2023/8/3葉予舜5檢查區(qū)域酒店MOD值班檢核2023/9/3葉予舜6檢查區(qū)域Area檢查要點(diǎn)Pointstobechecked備注RemarksFloornumber:Firehosecabinetsingoodcondition

消防栓柜正?！鮕es□No

Floornumber:Fireextinguishersareavailable¤texpiredatenoted

滅火器是否到位,保質(zhì)期明確□Yes□No

Floornumber:Anyguestdoorsleftajar:roomnumber

是否有客房門(mén)未完全關(guān)閉,如有,房號(hào)是:□Yes□No

酒店MOD值班檢核2023/8/3葉予舜6檢查區(qū)域酒店MOD值班檢核2023/9/3葉予舜7檢查區(qū)域Area檢查要點(diǎn)Pointstobechecked備注RemarksPublicarea

公共區(qū)域Lobby&shopmarblefloorsarepolished

大堂和商店地面光潔□Yes□No

Publicarea

公共區(qū)域Lobbyglasspaneling&liftmirrorsareclean

商店和電梯內(nèi)鏡面干凈□Yes□No

Publicarea

公共區(qū)域Publictelephoneareaclean&refreshed

公用電話整潔□Yes□No

酒店MOD值班檢核2023/8/3葉予舜7檢查區(qū)域酒店MOD值班檢核2023/9/3葉予舜8檢查區(qū)域Area檢查要點(diǎn)Pointstobechecked備注RemarksPublicarea

公共區(qū)域Lobbycarpet&ashtraysurnareclean

大堂地毯和煙灰缸干凈□Yes□No

Publicarea

公共區(qū)域Mainentranceareclean

酒店入口干凈□Yes□No

Publicarea

公共區(qū)域Associatesatdeskareclean&tidy員工儀表干凈、整潔?！鮕es□No

酒店MOD值班檢核2023/8/3葉予舜8檢查區(qū)域酒店MOD值班檢核2023/9/3葉予舜9檢查區(qū)域Area檢查要點(diǎn)Pointstobechecked備注RemarksPublicarea

公共區(qū)域Frontofficerecptiondesk/cashierdeskareclean&tidy

前臺(tái)區(qū)域整潔□Yes□No

Publicarea

公共區(qū)域Lobbyceiling&surroundinglightareinworkingcondition

大堂天花燈工作正常□Yes□No

ExecutiveFloorLounge行政樓層Receptionmanner□Yes□No

酒店MOD值班檢核2023/8/3葉予舜9檢查區(qū)域酒店MOD值班檢核2023/9/3葉予舜10檢查區(qū)域Area檢查要點(diǎn)Pointstobechecked備注RemarksExecutiveFloorLounge行政樓層TVinlounge&musicoperation,Magazines&Newspapersarewellorganized

電視和背景音樂(lè)正常播放,報(bào)紙和雜志擺放整齊□Yes□No

ExecutiveFloorLounge行政樓層Airconditioning&lightingfunctioning,空調(diào)和燈工作正?！鮕es□No

ExecutiveFloorLounge行政樓層Staffgrooming&withnametags,員工著裝規(guī)范,佩帶名牌□Yes□No

酒店MOD值班檢核2023/8/3葉予舜10檢查區(qū)域酒店MOD值班檢核2023/9/3葉予舜11檢查區(qū)域Area檢查要點(diǎn)Pointstobechecked備注RemarksExecutiveFloorLounge行政樓層Magazines&Newspapersarewellorganized報(bào)紙和雜志擺放整齊□Yes□No

ExecutiveFloorLounge行政樓層Airconditioning&lightingfunctioning空調(diào)和燈工作正常□Yes□No

ExecutiveFloorLounge行政樓層X(jué)X/Fkitchenisclean,associatesonduty,roomserviceattentiveXX樓廚房很干凈，員工在崗值班，送餐部很細(xì)心。□Yes□No

酒店MOD值班檢核2023/8/3葉予舜11檢查區(qū)域酒店MOD值班檢核2023/9/3葉予舜12檢查區(qū)域Area檢查要點(diǎn)Pointstobechecked備注RemarksExecutiveFloorLounge行政樓層Restaurantcarpet,seats,buffetiscleanandneatlysetup餐廳地毯、座椅、自助餐臺(tái)干凈，擺放整齊。□Yes□No

ExecutiveFloorLounge行政樓層AllAssociatesareondutywithpropergrooming&withnametags

員工著裝規(guī)范,佩帶名牌□Yes□No

Heartofhouse

后線區(qū)域Cleanlinessoffloor,wall&corridorson5F&Evacuationstaircases

5樓地面,墻，走道和疏散樓梯整潔□Yes□No

酒店MOD值班檢核2023/8/3葉予舜12檢查區(qū)域酒店MOD值班檢核2023/9/3葉予舜13檢查區(qū)域Area檢查要點(diǎn)Pointstobechecked備注RemarksHeartofhouse

后線區(qū)域Generalstore&F&Bstorelock

總倉(cāng)和食品倉(cāng)關(guān)閉并上鎖□Yes□No

Heartofhouse

后線區(qū)域Banquet&Canteenkitchensclean&tidy

宴會(huì)廚房、餐廳廚房干凈、整潔□Yes□No

Heartofhouse

后線區(qū)域Allmeetingroomsarelockedifnofunction.無(wú)活動(dòng)時(shí)，會(huì)議室要上鎖?！鮕es□No

酒店MOD值班檢核2023/8/3葉予舜13檢查區(qū)域酒店MOD值班檢核2023/9/3葉予舜14檢查區(qū)域Area檢查要點(diǎn)Pointstobechecked備注RemarksHeartofhouse

后線區(qū)域Operatorroomistidy&clean,allmusicCDsingoodorder+TVchannelsrunsmoothly

總機(jī)房整潔,背景音樂(lè)播放正常,電視頻道正?！鮕es□No

B1Allareasareclean,offices/storeslocked(ifnotused),allingoodworkcondition所有區(qū)域均保持潔凈，辦公室/倉(cāng)庫(kù)上鎖（不使用時(shí)），保持秩序井然?！鮕es□No

B2（如有——機(jī)房）Allareasareclean,offices/storeslocked(ifnotused),allingoodworkcondition所有區(qū)域均保持潔凈，辦公室/倉(cāng)庫(kù)上鎖（不使用時(shí)），保持秩序井然。□Yes□No

酒店MOD值班檢核2023/8/3葉予舜14檢查區(qū)域酒店MOD值班檢核2023/9/3葉予舜15檢查區(qū)域Area檢查要點(diǎn)Pointstobechecked備注RemarksAssociateLocker

員工宿舍Facilitiesareingoodcondition

內(nèi)部設(shè)施完好□Yes□No

Air-conditioning&lightingareingoodcondition

空調(diào)和燈工作正?！鮕es□No

酒店MOD值班檢核2023/8/3葉予舜15檢查區(qū)域酒店MOD值班檢核2023/9/3葉予舜16檢查區(qū)域Area檢查要點(diǎn)Pointstobechecked備注RemarksSecurityoperation&carpark安全和停車(chē)Associatesareinspectedin&out

員工進(jìn)出是否有人檢查□Yes□No

Securityoperation&carpark安全和停車(chē)carparkisclean&orderly地下停車(chē)場(chǎng)整潔有序□Yes□No

Securityoperation&carpark安全和停車(chē)Checkboilerroom檢查鍋爐房□Yes□No

酒店MOD值班檢核2023/8/3葉予舜16檢查區(qū)域酒店MOD值班檢核2023/9/3葉予舜17檢查區(qū)域Area檢查要點(diǎn)Pointstobechecked備注RemarksSecurityoperation&carpark安全和停車(chē)Checkchillerroom檢查冷凍站□Yes□No

Securityoperation&carpark安全和停車(chē)Checkcontrolroom,檢查監(jiān)控室□Yes□No

Securityoperation&carpark安全和停車(chē)CheckEngineeringworkshopistidy

工程部車(chē)間是否整潔□Yes□No

酒店MOD值班檢核2023/8/3葉予舜17檢查區(qū)域酒店MOD值班檢核2023/9/3葉予舜18檢查區(qū)域Area檢查要點(diǎn)Pointstobechecked備注RemarksSecurityoperation&carpark安全和停車(chē)Allpublictoiletareclean,公廁整潔□Yes□No

Securityoperation&carpark安全和停車(chē)Laundryroomtidy,洗衣房整潔□Yes□No

Securityoperation&carpark安全和停車(chē)Allsecurityguardsonduty,保安員均在崗□Yes□No

酒店MOD值班檢核2023/8/3葉予舜18檢查區(qū)域酒店MOD值班檢核2023/9/3葉予舜19檢查區(qū)域Area檢查要點(diǎn)Pointstobechecked備注RemarksHotelPerimeter

酒店外圍Checksignage'sonWest,South,RoofTopandaboveHotelEntrance

酒店?yáng)|門(mén)和南門(mén)的標(biāo)牌，樓頂標(biāo)志以及酒店門(mén)口上方標(biāo)志□Yes□No

Hotelsurroundinglandscape

酒店周?chē)G化□Yes□No

Checkperimeterlighting

酒店周?chē)彰髡！鮕es□No

Checkgroundcarparkingaretidy

地面停車(chē)場(chǎng)整潔□Yes□No

酒店MOD值班檢核2023/8/3葉予舜19檢查區(qū)域酒店MOD值班檢核2023/9/3葉予舜20檢查區(qū)域Area檢查要點(diǎn)Pointstobechecked備注RemarksGuestrooms1——房號(hào)Functionality(lights,TV,messagelight,DNDsign,telephone,A/C,etc.)功能性（燈，電視，語(yǔ)音信箱燈，請(qǐng)勿打擾標(biāo)識(shí)，電話，空調(diào)，等）□Yes□No

Constructionissues(wallpaper,wood,doors/frames,tiles,ceiling,etc.)工程問(wèn)題（壁紙，木料，門(mén)/門(mén)框，瓷磚，天花板，等）□Yes□No

Amenities(bathroom,towels,Directory,pencil/paper,slippers,hangers,etc.)設(shè)施（浴室，毛巾，指南，鉛筆/紙，拖鞋，掛鉤，等）□Yes□No

Cleanliness(bathroom,carpet,furniture,dusting,etc.)清潔（浴室，地毯，家具，打掃，等）□Yes□No

酒店MOD值班檢核2023/8/3葉予舜20檢查區(qū)域酒店MOD值班檢核2023/9/3葉予舜21檢查區(qū)域Area檢查要點(diǎn)Pointstobechecked備注RemarksGuestrooms2——房號(hào)Functionality(lights,TV,messagelight,DNDsign,telephone,A/C,etc.)功能性（燈，電視，語(yǔ)音信箱燈，請(qǐng)勿打擾標(biāo)識(shí)，電話，空調(diào)，等）□Yes□No

Constructionissues(wallpaper,wood,doors/frames,tiles,ceiling,etc.)工程問(wèn)題（壁紙，木料，門(mén)/門(mén)框，瓷磚，天花板，等）□Yes□No

Amenities(bathroom,towels,Directory,pencil/paper,slippers,hangers,etc.)設(shè)施（浴室，毛巾，指南，鉛筆/紙，拖鞋，掛鉤，等）□Yes□No

Cleanliness(bathroom,carpet,furniture,dusting,etc.)清潔（浴室，地毯，家具，打掃，等）□Yes□No

酒店MOD值班檢核2023/8/3葉予舜21檢查區(qū)域酒店MOD值班檢核2023/9/3葉予舜22檢查區(qū)域Area檢查要點(diǎn)Pointstobechecked備注RemarksGuestrooms3——房號(hào)Functionality(lights,TV,messagelight,DNDsign,telephone,A/C,etc.)