2023秋期版國開電大本科《商務英語4》機考第四大題閱讀判斷總題庫

[2023秋期版[2023秋期版|國開電大本科《商務英語4》機考總題庫a說明：2023年9月整理，適用于國開電大2024年1月期末機考。本大題共包含5小題，每小題4分，共計20分。閱讀短文，判斷句子正誤，正確首字母Ainworkingincustomerserviceistoensurethatyouhavefrightkeyareas,measuredbytherightKeyPerformanceIndicator(KPI).OneofthemostimportantaspectsofacustomerserviceKPIiswhatisoftenreferredtoasthe“Fethecustomerhaveagoodexperience,buttoofferanexperiencethatexceedsexpectations.Severalkeypointsarelistedasfollows：okaytosayTdon'tknow",butitshouldalwaysbefollowedupby“butletmefindouf'orpossibly"butthispersonwillbeabletoassistyou”.Whatevertwithanunansweredquestion.Mostofthecommunicationthatyourelaytoothersisdonethroughbodylanguage.Ifyouhavenegativebodylanguagewhenyoucommunicatewithothers,itshowsthatyoudon'tcare.Twoofthemostimportantaspectsofwearelisteningtothemandhearingwhattheyaresaying.AndofcoursesNothingsurprisesyourcustomersmorethananemployeegoingtheextramiletohelpthem.Alwayslookfbrwaystogoaboveandbeyondtheexpectationsofyourcustomers.Indoingso,ithelpsthemtoknowthatyoucareanditw山leavethemwiththe'TeelGoodFactof'thatyouaresearchingfbr.ML唾個日*其#*容41承主地的藤華條使5個裁衣*泉傲眷〃［判斷題］yourcustomerwithanunans首字母cONLINESHOPPINGSPREESETSRECORDgiftsorgoingshopping,thusseizedonbyonlineretailerstoincreasesales.首字母FFOURTIPSFORBECOMINGAFRANCHISEEBEFOCUSDONYOURPREFERENCE.BEPROACTIVEWITHYOURRESEARCH.READTHEFRANCHISEDISCLOSUREDOCUMENTCAREFULLY.4知費5個日?IL,毒賓U做答牡承主的藤做條建5個做H震壽*泉#1容〃2FOURFOURTIPSFORBECOMINGAFRANCHISEEBEFOCUSDONYOURPREFERENCE.BEPROACTIVEWITHYOURRESEARCH.READTHEFRANCHISEDISCLOSUREDOCUMENTCAREFULLY.於圳梃4墓*5首字母I3首字母MTRAVELLER,SCHECK4首字母oONLINESHOPPINGSPREESETSRECORD於圳幟個日首字母sSUCCESSFULTEAMWORKANDTEAMBUILDING5首字母T6TRAVELLERSTRAVELLERSSCHECK於胴梃ML合羹容41承者it的藤做泰使5個裁經*衣*彖做眷〃THEFEELGOODFACTORINCUSTOMERSERVICE8THEGOLDENRULESOFNEGOTIATING1.ALWAYSSTARTTHENEGOTIATIONS.2.ALWAYSNEGOTIATEINWRITING.