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HOTELCLERK酒店文職人員英文簡歷

Name:Hotelclerk

ContactInformation:

Email:hotelclerk@

Phone:123-456-7890

Address:123MainStreet,AnytownUSA

Objective:

ToobtainachallengingpositionasahotelclerkwhereIcanusemycustomerservice,organizational,andcommunicationskillstocontributetothesuccessofthehotelandensureguestsatisfaction.

Education:

Bachelor'sDegreeinHospitalityManagement–ABCUniversity–Anytown,USA

Graduatedwithhonors

RelevantCoursework:

?HospitalityIndustryMarketingandSales

?HospitalityLawandEthics

?FoodandBeverageManagement

?FrontOfficeOperations

?HousekeepingManagement

WorkExperience:

HotelClerk–XYZHotel–Anytown,USA–January20XX–Present

?Greetguestsinafriendlyandprofessionalmannerandprovidethemwithassistancethroughouttheirstay

?Checkguestsinandoutofthehotelusingcomputerizedsystemswhileensuringaccuracyofguestinformation

?Respondtoguestinquiriesinperson,overthephone,andthroughemailtoprovideinformationabouthotelservices,amenities,andlocalattractions

?Processguestpaymentsandbalancecashregistersattheendofeachshift

?Handleguestcomplaintsandconcernsinatimelyandefficientmannertoensureguestsatisfaction

?Ensurethelobbyandothercommonareasarecleanandpresentabletoprovideguestswithapositivefirstimpressionofthehotel

FrontDeskAgent–DEFResort–Anytown,USA–June20XX–December20XX

?Greetedandcheckedinguestsusingcomputerizedsystemsandprovidedthemwithinformationabouttheresort'sservices,amenities,andlocalattractions

?Resolvedguests'complaintsandconcernsinafriendlyandprofessionalmannertoensureguestsatisfaction

?Processedguestpayments,verifiedcreditcardinformation,andbalancedcashregistersattheendofeachshift

?Answeredphones,respondedtoemails,andhandledinquiriesfromguestsandstafftoprovideexcellentcustomerservice

?Maintainedaccuraterecordsandreportsofgueststays,roomassignments,andpayments

?Collaboratedwithotherdepartmentstoensuresmoothoperationsthroughouttheresort

Skills:

?Excellentcommunicationandinterpersonalskills

?Strongcustomerserviceskills

?Attentiontodetailandaccuracy

?Computerliteracyandproficiencywithhotelmanagementsoftware

?Abilitytomultitaskandworkunderpressure

?Flexibilityandadaptability

?Problem-solvingskills

Certifications:

?CertifiedHotelFrontOfficeManager–AmericanHotel&LodgingEducationalInstitute

?CertifiedHospitalitySalesProfessional–Hospitalit

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