跨境電商客服（雙語） 課件 項目三 售中 9 Amazon platform customer service tips

跨境電商客服cross-bordere-commercecustomerserviceofAmazonplatformcustomerservicetipsWiththatsaid,accidentsandmistakeshappen,andyoumaygetstuckinanunfortunatesituationwhereyourorderisuncannilylateordoesn’tarriveatall,oritarrivesbroken,defective,orwithpartsmissing.Moveyourmousecursorover“NeedMoreHelp?”andclickContactUs.Youmaybepromptedtologin(again)whenyoudothis;youcanclickSkipSignIntoskipthisstep,butbyloggingin,theywillhaveyourinformationreadywhenyoucontactthem.ContactAmazonthegeneralconsensusisthatAmazon’scustomerservicedepartmentisactuallyoneofthebestonesamongtoday’sbigInternet-basedcompanies,withanoverallcustomersatisfactionratingofaround87%.whichisfarbetterthansomeofitscompetitorssuchaseB;whichhasanotoriouslylaxattitudetowardscustomerservice.thegeneralconsensusisthatAmazon’scustomerservicedepartmentAmazonplatformcustomerservicetipsUsetheguidedcontactprocessfromthestartProvideasmuchinformationaspossibleBepatientandcourteouswiththecustomerservicerepresentativesIfyouboughtfromathird-partyseller,contactthemtooAmazonplatformcustomerservicetips1.Usetheguidedcontactprocessfromthestartitmakeseveryone’sliveseasier.callingAmazon’stoll-freecustomerservicenumbermaybethefastestwaytogetintouchwiththecustomerservicedepartment,butit’sdefinitelynotthemostefficientway.Bylogginginandusingtheguidedcontactprocess,thecustomerservicerepresentativewillhavealltheinformationtheyneedaboutyoutohelpfixyourproblemrightinfrontofthemwhenyougetintouch.Amazonplatformcustomerservicetips2.Provideasmuchinformationaspossibleandbeasdetailedinyourexplanationsasyoupossiblycan.Followingtheabovepoint,provideasmanydetailsaboutyourproblemaspossibleasyougothroughtheguidedcontactprocess.Itwillhelpthecustomerservicerepresentativethatyouconnectwithnarrowdownyourproblemandofferasolutionmorereadily.Amazonplatformcustomerservicetips3.BepatientandcourteouswiththecustomerservicerepresentativesWeknowit’shardtostaycalmwhensomething’snotright,butrememberthatthecustomerservicedepartmentisn’tthesourceofyourproblem;it’stheshippingdivision,thecourierservice,orthethird-partyseller(ifyouboughtfromone).Stayingconnectedandnotlosingyourtemperistheonlywayyou’regoingtohelpthecustomerservicerepresentativemakethingsright.Amazonplatformcustomerservicetips4.Ifyouboughtfromathird-partyseller,contactthemtooYoumayactuallywanttocontactthesellerfirst,beforeyoutrytocontactacustomerservicebranch.Thesellermaybeabletoexplainthepro