《新模式英語4（第二版）》 課件 Unit 2 Personal Finance

中高等職業(yè)技術(shù)院校新模式英語系列國家級(jí)職業(yè)教育新模式英語English新模式英語EnglishUNIT2PersonalFinanceReviewTeamProjectMoneyin,moneyoutCalculatemonthlyexpensesSavvyshopperIdentifywaystobeasmartconsumerHowtheypullyouinAnalyzeadvertisingtechniquesExpressyourselfWriteabusinessletterChargeit!InterpretcreditcardandloaninformationMoneyin,moneyoutCalculatemonthlyexpensesUNIT2ListeningScriptExerciseGlossaryThinkaboutyourpersonalfinances.Whatdoyouspendmoneyoneverymonth?Makealist.ALESSON1ListentoSaraandToddMasontalkabouttheirfinances.Fillinthemissingnumbers.BLESSON1MonthlyExpensesAuto$550Cable/Phone/InternetClothingEntertainmentFoodMedicalRent$1,500SchoolSuppliesUtilities(gas,electricity,water)$50$190$200$150$600$60$160COMPARELookatyourexpensesandtheMasons’list.Whatarethesimilarities?Whatarethedifferences?CLESSON1LESSON1Lookatthechartbelow.TheBudgetedAmountcolumnishowmuchtheMasonsthinktheywillspend.Lookatthenumbersyouwroteonpage21andcompletethecolumn.DMonthly

ExpensesBudgeted

AmountActual

AmountDifferenceAuto$550$445.50Cable/Phone/InternetClothingEntertainmentFoodMedicalRent$1,500$1,500$0SchoolSuppliesUtilitiesTOTAL$190$200$150$600$50$60$160NowlistentoSaraandToddtalkaboutwhattheyactuallyspent.CompletetheActualAmountcolumn.ELESSON1Monthly

ExpensesBudgeted

AmountActual

AmountDifferenceAuto$550$445.50Cable/Phone/InternetClothingEntertainmentFoodMedicalRent$1,500$1,500$0SchoolSuppliesUtilitiesTOTAL$190$200$150$600$50$60$160$235.72$102.14$132.96$659.81$45.28$30$208.12CALCULATEThelastrowinthechartisforthetotalamount.ThisiswheretheMasonswritetheirtotalbudgetedamountandthetotalamounttheyactuallyspent.Togeteachtotal,youmustaddthenumbersinthecolumntogether.FLESSON1CALCULATECompletethetotalsfortheBudgetedAmountandtheActualAmountcolumnsinExerciseD.GLESSON1Monthly

ExpensesBudgeted

AmountActual

AmountDifferenceAuto$550$445.50Cable/Phone/InternetClothingEntertainmentFoodMedicalRent$1,500$1,500$0SchoolSuppliesUtilitiesTOTAL$190$200$150$600$50$60$160$235.72$102.14$132.96$659.81$45.28$30$208.12$3,460.00$3,359.53CALCULATEThelastcolumnofthechartisforthedifferencebetweentheamountofmoneytheMasonsbudgetedforeachexpenseandwhattheyactuallyspent.Tomakethiscalculation,youmustusesubtraction.HLESSON1LESSON1SometimestheMasonsbudgetedlessthantheyspent.Inthiscase,youstilldothesubtractionwiththelargernumberontop,buttheendresultisanegativenumber.ILookattheexample.LESSON1CalculatethedifferencesbetweentheBudgetedAmountandtheActualAmount.WritetheanswersinthechartinExerciseD.JMonthly

ExpensesBudgeted

AmountActual

AmountDifferenceAuto$550$445.50Cable/Phone/InternetClothingEntertainmentFoodMedicalRent$1,500$1,500$0SchoolSuppliesUtilitiesTOTAL$190$200$150$600$50$60$160$235.72$102.14$132.96$659.81$45.28$30$208.12$3,460.00$3,359.53$104.50$-45.72$97.86$17.04$-59.81$4.72$30.00$-48.12$100.47LESSON1CREATEMakeabudgetofyourown.Listeachexpensewithabudgetedamount.Then,attheendofeachmonthlisttheactualamountandfindthedifference.KMonthly

ExpensesBudgetedAmountActual

AmountDifferenceVocabularyactuala.實(shí)際的budgeteda.預(yù)算過的calculationn.計(jì)算，計(jì)算法categoryn.種類，類別，類目financen.財(cái)政，金融；資金，收入obviouslyad.明顯地，顯然raten.費(fèi)用receiptn.收條，收據(jù)；接受，接收similarityn.相似性，相近subtractionn.減去，扣除totalv.總計(jì)達(dá)，計(jì)算……的總數(shù)underestimatev.低估；把……的價(jià)值估計(jì)過低LESSON1yepad.是的Phrases&UsefulExpressionsaddup合計(jì)addupto共計(jì)，合計(jì)becloseon大概，差不多；緊接著bewayoffon在……方面根本不對(duì)budgetedamount預(yù)算額abusinessletter公函，商函monthlyexpenses每月開支notbad不錯(cuò)spend...on...在……上花費(fèi)timeflies光陰荏苒LESSON1totalup共計(jì)，合計(jì)ProperNamesSara薩拉ToddMason托德·梅森LESSON1LESSON1Todd:Ithinkit’stimewesatdownandmadeafamilybudget.Asthekidsgrowolder,we’regoingtoneedtobudgetourmoneymorewisely.Sara:Goodidea.Howshouldwestart?Todd:Well,let’smakealistofeverythingwespendmoneyon,andthenlet’sguessathowmuchwespendineachcategory.Thenwe’llsaveourreceiptsfornextmonthandseehowmuchweactuallyspent.Sara:OK,whydon’twestartwiththecars?Sincebothofthemarepaidoff,wedon’thaveanyloanpayments,butwedohavetopayforgas,insurance,andmaintenance.I’dsaywespend$300amonthongas,$150amonthoninsurance,andIdon’tknowaboutmaintenance,butitmightcometo$550amonthforeverything.B.ListentoSaraandToddMasontalkabouttheirfinances.Fillinthemissingnumbers.BLESSON1Todd:Thatsoundsright.Nowlet’stalkaboutrent.Weknowit’sgoingtobe$1,500.Sara:Right.Intheutilitiescategory,I’dsaywespendabout$40ongas,$100onelectricity,and$20onwater.Thataddsupto$160.Todd:Don’tforgetcable,phone,andInternet.Cableis$50,phoneis$95,andInternetis$45.That’s$190rightthere.Sara:Wow,wespendmoneyonalotofthings!Todd:Andwe’renotevenfinished!Howmuchdoyouthinkwespendonfoodeachmonth?Sara:Ispendabout$400amonthongroceries,andI’dsaywespendabout$200goingouttodinner.B.ListentoSaraandToddMasontalkabouttheirfinances.Fillinthemissingnumbers.BLESSON1Todd:Whataboutschoolsuppliesandclothing?Sara:Schoolsuppliesareabout$60amonthandclothingabout$200.Todd:Areweforgettinganything?...Oh,medicalexpenses.It’sagoodthingwehaveinsurance,butitdoesn’tpayforeverything.I’dsaywespendabout$50amonth.Sara:Thatsoundsaboutright.Anddon’tforgetentertainment.Moviesandtakingthekidsontripsaddsup!I’dbewillingtobetwespendatleast$150amonthonthosekindsofthings—I’mafraidtoaddallthisup!B.ListentoSaraandToddMasontalkabouttheirfinances.Fillinthemissingnumbers.BLESSON1Sara:Ican’tbelieveit’sbeenamonthsincewesatdownandwroteourbudget.Timeflies!Todd:Yep,itsuredoes.OK,sincewe’vealreadytotaledupthereceipts,let’swritedownthetotalamountofmoneywespentlastmonthineachcategory.Sara:OK,I’vegottheautoexpenses.Wespent$295.50ongas,$150oninsurance,andnothingonmaintenance.So,that’s$445.50total.That’slessthanwhatwethought.Todd:OK,rentandutilities.Obviously,rentiswhatwethought-$1,500.Gaswas$35.76,electricitywas$150.02,andwaterwas$22.34.Thatcomesto$208.12.Wewerecloseongasandwater,butwewerewayoffontheelectricity.E.NowlistentoSaraandToddtalkaboutwhattheyactuallyspentCompletetheActualAmountcolumn.ELESSON1Sara:Iguesswe’renotusedtothatrateincreaseyet.Todd:Idon’tthinkIllevergetusedtoit.OK,cablewas$50,phonewas$155.72,andInternetwas$30.Thataddsupto$235.72.Sara:Ispent$359.81lastmonthongroceries,andwespentabout$300goingouttodinner.Iguessweunderestimatedonthatone.Todd:Whataboutschoolsuppliesandclothing?Sara:Schoolsupplieswereabout$30andclothingwas$102.14,butIstillthinkweshouldleavetheclothingbudgetat$200.Theboysarestillgrowingandtheyneednewclothesquiteoften.Todd:Goodidea.Wespent$45.28onmedicalexpensesand$132.96onentertainment.Sara:Allright.Let’sadditup!E.NowlistentoSaraandToddtalkaboutwhattheyactuallyspentCompletetheActualAmountcolumn.ELESSON1單項(xiàng)選擇題：從四個(gè)選項(xiàng)中選擇最佳答案。1.Let’smakealistof________wespendmoneyon.A.somethingB.nothingC.everythingD.anything

2.I________$100lastmonthongroceries.A.spendB.spendsC.spendingD.spent3.________doyouthinkwespendonfoodeachmonth?A.HowB.HowmanyC.HowmuchD.HowoftenCDCLESSON14.Wedohavetopay_______gas,insurance,andmaintenance.A.at B.forC.with D./5.Asthekidsgrowolder,we’regoingtoneedto_______ourmoneymorewisely.A.save B.spendC.budget D.giveCBSavvyshopperIdentifywaystobeasmartconsumerUNIT2ExerciseGlossaryPREDICTTheMasonswanttobuyagood-qualitycouchthatwilllastalongtime.Whatdoyouthinktheywilldobeforebuyingthecouch?Discussyourideaswithyourclassmates.ALESSON2SaradidsomeresearchontheInternet.Readthewebpagebelowtoseewhatinformationshefound.BLESSON2BasedonthereadinginExerciseB,listsixthingsyoushoulddobeforeyoumakealargepurchase.CLESSON21.____________________________________________2.____________________________________________3.____________________________________________4.____________________________________________5.____________________________________________6.____________________________________________Planyourbudget.Comparepricesandtermsatdifferentstores.Readadscarefullyformisleadinginformation.Lookforprice-matchingpolicies.Carefullyconsiderbargainoffers.Askaboutwarrantypolicies.LESSON2SUPPOSESometimesbeingasmartconsumermeansnotbuyingsomethingevenwhenyouwantit.Ifyouhadallthemoneyintheworld,whattwoitemswouldyoubuy?D1.__________________________2.__________________________Nowlookattheseexamples:1.IfIwereamerchant,Iwouldbuyanewfactory.(I’mnotreallyamerchant,soIcan’tbuyanewfactory.)2.Iftheyhadamilliondollars,theywouldmovetothatcity.(Theydon’thaveamilliondollars,sotheycan’tmovetothatcity.)Thesestatementsarecalledcontrary-to-factconditionals.Theyexpressaconditionandaresultthatarenottrueatthispointintime.Studythechartwithyourteacher.ELESSON2Completethesentenceswiththecorrectformoftheverbsinparentheses.F1.IfBita_____________(be)anarchitect,she______________(design)beautifulhomes.2.They________________(purchase)anewcomputerifthey__________(have)someextramoney.3.George_____________(save)moremoneyifhe_____________(notspend)somuchoneatingout.4.You_____________(notbe)sotiredifyou_____________(have)moretimetorelax.werewoulddesignwouldpurchasehadwouldsavedidn’tspendwouldn’tbehadLESSON2Studythechartwithyourteacher.GLESSON2LESSON2Workingroups.Practicetheconversation.Makenewconversations.Taketurnsaskingyourgroupthequestionsbelow.Answerwithaconditionalstatement.HEXAMPLE:StudentA:Whatwouldyoudoifyouwonthelottery?StudentB:IfIwonthelottery,I’dtravelaroundtheworld.Whatwouldyoudoif...1.youhadamilliondollars?2.youwereascientist?3.youhadyourownairplane?4.youwerethebossofahugecompany?5.youownedanislandinthePacific?6.(yourownidea)?VISUALIZEWritethreestatementsaboutwhatyouwoulddoifyouwonthelottery.ILESSON21._________________________________________________2._________________________________________________3._________________________________________________Vocabularyapplyv.適合，適用beatv.勝過，超過charityn.慈善事業(yè)；慈善機(jī)構(gòu)（團(tuán)體）clearancen.結(jié)算，清算competitorn.競爭者couchn.長沙發(fā)extendv.提供，贈(zèng)送good-qualitya.優(yōu)質(zhì)的guaranteen.保證，擔(dān)保lastv.繼續(xù)，持久lotteryn.彩票merchandisen.〔集合詞〕商品，貨LESSON2merchantn.商人；零售商millionairen.百萬富翁，富豪onlinead.上網(wǎng)，在網(wǎng)上price-matchinga.價(jià)格匹配的refundn.退還，償還savvya.精明的；能干的；有見識(shí)的scarya.可怕的，嚇人的sellern.賣方，賣家shippingn.船運(yùn)，運(yùn)輸，海運(yùn)；裝運(yùn)stickv.堅(jiān)持，堅(jiān)守termsn.（契約、談判等的）條件，條款，約定unreala.不真實(shí)的LESSON2Phrases&UsefulExpressionsdeliverytime發(fā)貨時(shí)間getthemostfor實(shí)現(xiàn)最大價(jià)值goonline上網(wǎng)keep...inmind牢記，記住norainchecks不發(fā)購物憑證（意譯為“機(jī)會(huì)難得”）raincheck（看比賽的）換票券；購物憑證shippingcosts運(yùn)輸費(fèi)，運(yùn)輸成本shoparound四處購物stickto堅(jiān)持，堅(jiān)守webpage網(wǎng)頁LESSON2LESSON2單項(xiàng)選擇題：從四個(gè)選項(xiàng)中選擇最佳答案。1.What________youdoifyouwonthelottery?A.areB.doC.didD.would

2.IfI________amerchant,Iwouldbuyanewhouse.A.isB.amC.areD.were

3.Beforeyoumakealargepurchase,youshouldreadads________formisleadinginformation.A.quicklyB.carefullyC.calmlyD.politelyDDBLESSON24.Tracy

_______moremoneyifshedidn’tspendsomuchonbuyingclothes.

A.save B.savedC.wouldsave D.wouldn’tsave5._______Internetsitesthatcomparepricesforitemsofferedonline.A.Check B.TocheckC.Checkin D.CheckoutDCChargeit!InterpretcreditcardandloaninformationUNIT2ExerciseGlossaryLESSON3Doyouoryourparentshaveacreditcard?Whatkindofcardisit?Whatistheinterestrate?Whatdoyouuseitfor?Discussthesequestionswithyourgroup.AReadtheinformationbelowaboutcreditcards.BLESSON3LESSON3INFERWhatdoyouthinkthesewordsmean?UsecontextcluesfromthereadinginExerciseBtofigureouttheirmeanings.Discussthewordswithapartner.Ccreditcard creditscore bankruptcycredit utilization drawbackListtheprosandconsofusingacreditcard.DLESSON3ProsConsInvestigatetheadvantagesanddisadvantagesofusingadebitcardanddiscusswithyourclassmates.ELESSON3AdvantagesDisadvantagesLESSON3Accordingtoyourinvestigation,howdoyouchoosetopaywhenpurchasingsomething?FindmoreinformationaboutcreditcardontheInternetbeforeapplyingforit.FReadtheinformationaboutloans.GLESSON3Whenyoudecidetopurchasesomethingthatcostsmorethanyoucanpayrightnow,youcanputitonyourcreditcardoryoucangetaloan.Aloanfromabankorlendinginstitutionissomethingyouhavetoapplyfor.Youusuallyhavetospecifytheamountyouwanttoborrowandwhatkindofpurchaseyouwanttomake.Forlargepurchases,youusuallyneedcollateral,suchasyourhouse,yourbusiness,oradownpayment.Theinterestratewillvaryaccordingtotheamountyouborrow,whereyouborrowthemoneyfrom,andyourcreditworthiness.LESSON3DIFFERENTIATEWithapartner,discussthedifferencesbetweenthesepurchasingoptions.Makenotesinthechart.H

Loan

CreditCard__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________mustapplyforneedcollateralinterestratesvarymayormaynotbeapprovedmaychargeuptolimitwithoutapprovalnocollateralneededinterestratesvaryLESSON3Lookatthelistofitems.Foreachitem,decideifyoushouldgetaloanorputitonacreditcard.Discussyouranswerswithagroup.IItemsCarCollege

CourseTVComputerAirlineTicketSmallBusinessLoanCreditCardVocabularybasisn.基礎(chǔ)；根據(jù)benefitn.利益，好處；優(yōu)勢bottomn.底，底部；底層capn.（對(duì)收費(fèi)或花費(fèi)制定的）限額，限制chargev.收費(fèi)collateraln.附屬擔(dān)保物consn.不利條件；弊病costlya.昂貴的，值錢的creditworthinessn.信用drawbackn.缺點(diǎn)，弱點(diǎn)；不利因素emergencyn.緊急情況；不測事件；突發(fā)事件empowerv.給（某人）做……的權(quán)利；授權(quán)；使自主LESSON3factorn.要素，因素；原動(dòng)力financiala.財(cái)務(wù)的；財(cái)政的；金融的institutionn.機(jī)構(gòu)，機(jī)關(guān)interestn.利息；利率keya.關(guān)鍵的，重要的lendinga.貸出的maintainv.維持；保持oppositea.全然不同的，迥異的，截然相反的overspendv.（使）超支，（使）花錢過多paymentn.支付的金額perkn.（因工作而享有的）補(bǔ)貼，津貼，額外待遇pitfalln.隱患；陷阱prosn.好處，益處LESSON3purchasev.購買ration.比；比例；比率short-terma.持續(xù)時(shí)間短的，暫時(shí)的specifyv.指定；具體說明，詳細(xì)說明transactionn.交易u(yù)ltimatelya.最終，最后unforeseena.未預(yù)見到的，意料之外的usagen.使用；用法utilizationn.利用Phrases&UsefulExpressionscomeinhandy有用，派上用場contributeto促成；導(dǎo)致LESSON3downpayment分期付款either...or...或者，要么goover超過，超越haveacapon對(duì)……設(shè)置上限interestrate利率leadto造成，導(dǎo)致payback償還put...onone’screditcard用信用卡支付utilizationratio利用率LESSON3LESSON3單項(xiàng)選擇題：從四個(gè)選項(xiàng)中選擇最佳答案。1.WhatdoIneedtoknowbefore________acreditcard?A.applyB.appliesC.applyingD.applyingfor

2.Acreditcardcanbeagreat________tool.A.trafficB.financialC.cookingD.construction

3.Youusuallyhaveto________theamountyouwanttoborrowandwhatkindofpurchaseyouwanttomake.A.specifyB.specifiesC.specifyingD.specifiedDBALESSON34.Thefollowingsarebenefitsofusingcreditcardsexcept________.A.buildcredit B.earnrewardsC.emergencypurchasingpower D.overspending5.Thefollowingsaredrawbacksofusingcreditcardsexcept________.A.buildcredit B.negativecreditscoreimpactC.highinterest D.overspendingADHowtheypullyouinAnalyzeadvertisingtechniquesUNIT2ExerciseGlossaryLookattheadsfortablets.ALESSON4ANALYZEAnswerthequestions.Then,discussthesequestionswithagroupandcompareanswers.BLESSON41.Whichadisthemostattractivetoyou?Why?__________________________________________________2.Whatkindofinformationdotheadsgive?__________________________________________________3.Whatinformationisnotincluded?__________________________________________________4.Howdotheadstrytopersuadeyoutobuytheproducts?__________________________________________________LESSON4IDENTIFYLookattheadsonpage30tocompletethechart.Iftheinformationismissingfromthead,writedoesn’tsay.CItemsZoNikDigiTaPrice$199.99ScreenSize10.1''Resolution1024x600Bluetoothdoesn’tsayStorageCapacity32GBExtrasextrachargerLESSON4Isthereanythingelsethatyouwouldliketoknowaboutthetablets?Writethreequestionsthatyoumightaskasalesperson.D1.____________________________________________________2.____________________________________________________3.____________________________________________________DECIDEBasedontheadvertisements,whichtabletwouldyoubuy?ELESSON4Discussthesequestionswithagroup.FLESSON41.Whatdoadvertisersdotogetyouinterestedintheirproducts?2.Canyoualwaystrustadvertisements?3.What’sthebestwaytofindoutthetruthaboutaproduct?Studythechartwithyourclassmatesandteacher.GLESSON4LESSON4Completeeachsentencewiththepassivevoiceformoftheverbsinparentheses.Makesureyouusethecorrectformoftheverbbe.H1.Specialoffers_____________(make)toconsumers.2.Someadvertisingtechniques_____________(use)inordertoattractthebuyer.3.Manyproducts_____________(sell)becauseofads.4.Thetruthaboutaproduct_____________(discover)bydoingresearchandtalkingtootherpeoplewhohaveboughtthesameproduct.5.Sometimes,consumers_____________(trick)intobuyingaproductthattheydon’treallyneed.aremadeareusedaresoldisdiscoveredaretrickedWithasmallgroup,discussthestatementsabove.IDESIGNImaginethatyouandagroupofstudentsarepartofanadvertisingfirm.Chooseaproducttowriteanadfor.Trytopersuadepeopletobuyyourproduct.Usesomepassivevoicesentencesinyourad!Shareyouradwiththeclass.JLESSON4Vocabularyadvertisementn.廣告；啟事

advertisern.刊登廣告者，廣告客戶attractv.吸引；招引；引起attractivea.可愛的，吸引人的backlita.（尤指為了制造特殊效果）從背后照亮的Bluetoothn.藍(lán)牙技術(shù)brandn.商標(biāo)，牌子capacityn.容積，容量chargern.充電器，充電機(jī)confusev.使混淆，把……弄糊涂digitala.數(shù)字的displayn.陳列，展示，展覽；表演LESSON4emphasizev.強(qiáng)調(diào)；重視explanationn.解釋；說明；給出的原因extran.另外付費(fèi)即可額外得到的東西LEDn.發(fā)光二極管participlen.分詞passivea.被動(dòng)的persuadev.勸說，說服reara.后部的；后面的；背部的resolutionn.清晰度，分辨率salespersonn.銷售人員，推銷員storagen.儲(chǔ)存；儲(chǔ)藏；儲(chǔ)備tablet寫字板；刻寫板trickv.騙，欺詐LESSON4trustv.信任，相信truthn.事實(shí)，實(shí)情，真相Wi-Fin.無線保真；互聯(lián)網(wǎng)無線連接系統(tǒng)Phrases&UsefulExpressionsanadvertisingfirm廣告公司becauseof因?yàn)閐igitalsound數(shù)字化聲音；數(shù)位聲音getinterestedin對(duì)……感興趣makeoffersto...向……報(bào)價(jià)；主動(dòng)提供幫助persuade...todo...勸說……做……pull...in吸引，招徠（顧客）rouchbutton觸摸屏o...欺騙……做……LESSON4LESSON4單項(xiàng)選擇題：從四個(gè)選項(xiàng)中選擇最佳答案。1.Canyoualways________advertisements?A.trustB.trustsC.totrustD.trusting

2.Specialoffers________toconsumers.A.makeB.madeC.ismadeD.aremade

3.Manyproductsaresold________ads.A.becauseB.becauseofC.dueD.byreasonADBLESSON44.Whatdoadvertisersdotogetyou________theirproducts?A.interest B.interestingC.interested D.interestedin5.Howdotheadstryto________youtobuytheproducts?A.ask B.tellC.persuade D.commandCDExpressyourselfWriteabusinessletterUNIT2ExerciseGlossaryRECALLTellyourclassmatesaboutatimewhenyoucomplainedaboutaproductorservice.ALESSON5VISUALIZEReadeachsituationbelow.Answerthequestionswithapartner.BLESSON51.Yougothomefromthegrocerystoreandrealizedthemilkissour.Whowouldyoutalkto?_______________________________________Whatwouldyousay?___________________________________________________________Whatwouldyouliketoseehappen?__________________________________________________________2.Youtookasuittothedrycleanersanditcamebackwithastainonit.Whowouldyoutalkto?__________________________________________________________Whatwouldyousay?__________________________________________________________Whatwouldyouliketoseehappen?___________________________________________________________Thegrocerystoremanager.Ijustgothomeandrealizedthismilkissour.Iwouldlikeanewcartonofmilk.Themanager.Excuseme,thissuithasastainonit.Iwouldlikethestainremovedorgetarefund.VISUALIZEReadeachsituationbelow.Answerthequestionswithapartner.BLESSON53.Youpaidcashforyourmealinarestaurant,buttheserverdidnotbringbackyourchange.Whowouldyoutalkto?_______________________________________Whatwouldyousay?___________________________________________________________Whatwouldyouliketoseehappen?_____________________________4.Thereisachargeonyourcreditcardbillforsomethingthatyoudidn’tbuy.Whowouldyoutalkto?_______________________________________Whatwouldyousay?_________________________________________Whatwouldyouliketoseehappen?___________________________________________________________Theserver.Excuseme,butyouhaven’tbroughtmemychange(yet).Pleasebringmemychange.Customerservicerepresentative.Excuseme,butIdidn’tpurchasethisitem.Iwouldliketheitemremovedfrommybill.Withapartner,chooseoneofthesituationsinExerciseBandwriteaconversationbetweenthecustomerandtherepresentativeofthebusiness.Practiceyourconversationandpresentittotheclass.CLESSON5LESSON5Oneofthemosteffectivewaystocomplainaboutaproductorserviceistowriteabusinessletter.Readtheletterbelow.Dgreeting/salutationtyped/printednameclosingsignaturebodyAnswerthequestionsabouttheletter.ELESSON51.WhoisSaracomplainingto?_____________________________________________________2.Whatisshecomplainingabout?_____________________________________________________3.Whatdoyouthinkwillhappen?_____________________________________________________Themanagermayofferacomplimentarymeal.Therestaurantmanager.Badservice.Usethesewordstolabelthepartsofthebusinessletteronpage34.FLESSON5greeting/salutationbodyclosingtyped/printednamesignatureAbusinesslettershouldcontaincertaininformation.LookatSara’sletteragain.Didshementionallofthesepiecesofinformationinherletter?Highlightthepartsoftheletterthatprovidetheinformation.GLESSON5whosheiswhysheiswritinganexplanationoftheproblemorsituationasatisfactoryresolutionYes.Yes.Yes.Yes.COMPOSEChooseoneofthesesituationsandwriteabusinesslettertomakeacomplaint.Don’tforgettoformatthelettercorrectlyandincludeallofthenecessaryinformation.HLESSON5CompanyReasonforLetter1.Lane’sAccessoriesThepurseyouboughtisfallingapart

afteronemonth.2.MediaVisionYouwerechargedfortwomonthsofcable

insteadofone.3.RiverviewBankThereisachargeonyourcreditcardstatement

thatdoesn’tbelongtoyou.4.ProduceWorldYouweretreatedpoorlybyan

employee.5.(yourownidea)(yourownidea)Vocabularyaparta.分開，分離cartonn.紙(板)匣；一紙匣的量（東西）changen.零錢，找頭closingn.終結(jié)，結(jié)尾complainv.投訴formatv.設(shè)計(jì)；構(gòu)成；安排ordern.【商業(yè)】訂貨，訂單median.媒體，媒介mentionv.說起，講到，談到，提到realizev.意識(shí)到；實(shí)現(xiàn)，實(shí)行resolutionn.解決，解答salutationn.問候，致意，招呼LESSON5satisfactorya.令人滿足（滿意）的，稱心如意的stainn.污跡，污點(diǎn)statementn.（財(cái)務(wù)）報(bào)表；對(duì)賬單；說明，聲明Phrases&UsefulExpressionsbringback帶回來，送回來take...seriously認(rèn)真對(duì)待towhomitmayconcern致相關(guān)人士trackdown查清楚，追蹤LESSON5ProperNamesKimberly金百莉Lane’sAccessories萊恩飾物公司Lindgren林德格林MediaVision媒體視頻ProduceWorld農(nóng)產(chǎn)品世界LESSON5LESSON5單項(xiàng)選擇題：從四個(gè)選項(xiàng)中選擇最佳答案。1.Iwouldlikeanew________ofmilk.A.bagB.boxC.cartonD.jar2.Thereisacharge________yourcreditcardbillforsomethingthatyoudidn’tbuy.A.inB.onC.byD.with

3.Youpaidcashforyourmealina________.A.restaurantB.bookstoreC.hairsalonD.gasstationCBALESSON54.I________acustomeratyourrestaurantmanytimes.

A.is B.amC.was D.havebeen5.Whatisshecomplaining_______?A.inB.onC.aboutD.withCDGlossaryUNIT2ReviewImaginethatyourfamilyoffourhas$3,000toliveonpermonth.Realistically,howwouldyoubudgetyourmoney?Fillinthechart.(Lesson1)AMonthlyExpe