14-沃爾瑪-山姆會員店管理層結(jié)構(gòu)-14

ClubManagementStructure會員店管理層結(jié)構(gòu)SAM’SClub山姆會員店ClubManagementStructure會員店管理層結(jié)構(gòu)SAMSCLUB Confidential DATE\@"MM/dd/yy"01/17/09InternationalOperationsManual PAGE36-1 ClubManagementStructure會員店管理層結(jié)構(gòu)Overview概述:ItisexpectedthatSAM’SClubInternationalOperationswilltripleoursalesoverthenext5years.InordertoprepareourselvesforthisgrowthwemusthaveaconsistentManagementStructurethatissupportedbyTrainingandDevelopmentalPrograms.希望在以后的5年中山姆會員店國際部的銷售額到達目前水平的三倍。為此，我們必須有一個由培訓和開展方案所支持的穩(wěn)定的管理層結(jié)構(gòu)。Theobjectivesofestablishingaconsistentmanagementstructureareimportant,andrequiretheunderstanding,execution,andsupportofourCountryManagersandDirectorsofOperationstobesuccessful.建立一個穩(wěn)定的管理層結(jié)構(gòu)的目標是重要的，而且要求本國總裁和營運總監(jiān)深刻理解，貫徹執(zhí)行和支持這個目標，以取得目標實施的成功。ThebenefitsofthenewManagementStructureare:新管理層結(jié)構(gòu)的優(yōu)點是：Implementaconsistentmanagementstructureinallcountriesandsupportitwithon-goingjob-specifictrainingprograms.在所有國家中建立穩(wěn)定的管理層結(jié)構(gòu)并輔以現(xiàn)行的具體崗位培訓方案。Developconsistentjobdescriptionsanddefineresponsibilitiesforeachmanagementpositionintheclub.統(tǒng)一定崗，并確定會員店每個管理職位的職責。EstablishaclearlydefinedcareerpathforAssistantManagers.建立明確的副總晉升路徑。AssistantManagerswillbebetterpreparedtobecomeGeneralManagers.副總經(jīng)理要做好充分準備以成為總經(jīng)理。DevelopManagementPartnerswhoarespecialists,notgeneralists.開展專家型的管理人才。AssistantManagerswillmovetothenextlevelwhentheyhaveproventobereadyformoreresponsibilitynottofillholesinManagementstaffing.副總經(jīng)理在證明具備晉升條件時，就應晉升到更高職位，而不應只被用作填補管理人員空缺。ImprovecommunicationbetweentheBentonvilleHomeOffice,in-countryHomeOffices,andourclubs.增進本頓維爾總部、國內(nèi)總部和會員店之間的聯(lián)絡(luò)。SAMSCLUB Confidential DATE\@"MM/dd/yy"01/17/09InternationalOperationsManual PAGE37-2 JobDescriptions崗位職責CompleteJobDescriptionsforeachmanagementpositionareenclosedintheareaspecificsectionsofthismanual.在本手冊的這一部份完整地介紹了每個管理職位的崗位職責。ManagementStructureTemplate:管理層結(jié)構(gòu)模式：Themanagementstructureconsistsofa“stairstep〞progression,supportedateachlevelwithjob-specifictrainingprograms(seenextpage).該管理層結(jié)構(gòu)呈“階梯式〞結(jié)構(gòu)，每一級都有崗位培訓方案〔見下頁〕。SAMSCLUB Confidential DATE\@"MM/dd/yy"01/17/09InternationalOperationsManual PAGE38-3 SAM’SClubInternationalClubManagementStructureOperatingtoImproveSales&Profit提高銷售及利潤MaximizingSalesThroughItemMerchandising通過商品推銷提高銷售EffectiveReceivingPractices有效的收貨實踐山姆會員店國際部管理層結(jié)構(gòu)BuildingMarketShare擴大市場份額WaltonInstitute沃爾頓學院LeadershipFoundations領(lǐng)導根底OperatingtoImproveSales&Profit提高銷售及利潤MaximizingSalesThroughItemMerchandising通過商品推銷提高銷售EffectiveReceivingPractices有效的收貨實踐BuildingMarketShare擴大市場份額WaltonInstitute沃爾頓學院LeadershipFoundations領(lǐng)導根底SAMSCLUB Confidential DATE\@"MM/dd/yy"01/17/09InternationalOperationsManual PAGE40-4 ClubManagementStructure會員店管理層結(jié)構(gòu)ManagementStructureTemplateCont’d:管理層結(jié)構(gòu)模式〔續(xù)〕：KeyPoints要點：AftercompletingtheMITprogram,anassistantmanagerwillbepromotedtoReceivingManager.Theywillremaininthispositionuntiltheyhavedemonstratedthenecessaryknowledgeandleadershipabilitiestobepromotedtothenextlevelinthecareerpath(OperationsManager).AllpromotiondecisionswillbebytheclubGMandtheDirectorofOperations.完成了MIT方案之后，見習管理人員就可提升為收貨部經(jīng)理。在他們證明掌握了必要的知識和具備了更高一級的領(lǐng)導才能之后就可晉升為〔營運副總〕，所有晉升都是由會員店總經(jīng)理和營運總監(jiān)決定的。Whenyouhaveapositionopentofill,youshouldnotnecessarilypromotecandidatesavailablefromjustwithintheclub,butwithintheregionorcountry.在安排空缺崗位時，不一定非要在本會員店中選拔，可在本地區(qū)或本國中進行選拔。Example:IfyouhaveaMarketingManagerpositionopentofill,youshouldevaluateallcurrentOperationsManagersandofferthepositiontothemanagerwhoisthebestperformer,evenifitrequirestheytransfertoanothercity.例如：如果要填補一個市場部副總的職位，就應該對所有在職的營運副總進行考核，把最正確人選提拔到營銷市場部副總職位上，即使需要把他們調(diào)到另一城市也是如此。Itisimportanttouseextremedisciplineandfollowthestructure100%-successdemandsconsistencyinAssistantManagers’experienceineverypositionandlevelofdevelopment.必須嚴格地百分這百地遵守該結(jié)構(gòu)的要求。這個方案的成果有賴于副總經(jīng)理認真走過開展的每一個職位和階段AnytimeanAssistantManagerhasbeenselectedforapositionthatrequires“skipping〞apositionorlevelofdevelopment(i.e.promotingfromReceivingManagertoMarketingManager),approvalmustbegivenfromtheCountryOperationsDirectorsandtheHumanResourceDirector.當需要“跳級〞提拔一個副經(jīng)理〔即，從收貨副總到市場部副總〕，無論何時都必須得到本國營運總監(jiān)和人力資源部總監(jiān)的批準方可。Clubswithannualvolumeover$60millionwillbeauthorizedfor2MerchandiseManagers(FoodandGeneralMerchandise)年銷售額在6000萬美元的會員店允許有2個商品副總〔食品部和非食品部副總〕。TheFreshDepartmentAssistantManagerwillreporttotheMerchandiseManager(seeFreshDepartmentstructure,nextpage).鮮食部副總向商品副總報告〔參閱下頁的鮮食部結(jié)構(gòu)〕。Clubswithweeklymeatsalesover$100,000andbakeryvolumeover$25,000willbeauthorized2FreshDept.AssistantManagers.每周肉類銷售額在100,000美元以上和面包部銷售額在25,000美元以上的會員店允許有2個鮮食部副總。SupportTeam支持隊伍：Eachclubshouldhaveanhourlysupportteammemberthatcanassistintheabsenceofmanagement.(Detailsontheresponsibilitiesofthispositionwillbeavailablelater.)每個會員店都應該有管理人員不在時能協(xié)助管理的非管理層同事?！惨院髸榻B有關(guān)該職位職責的詳情〕。SAMSCLUB Confidential DATE\@"MM/dd/yy"01/17/09InternationalOperationsManual PAGE40-5 FreshDepartmentStructure鮮食部結(jié)構(gòu)MerchandiseMerchandiseManager商品副總Note:Clubswithvolumeover$100,000aweekinMeatand$25,000aweekinBakerywillhaveoneMeatandoneBakeryFreshDepartmentAssistantManager注:每周肉類銷售額在100,000美元以上和面包部銷售額在25,000美元以上，含分別有一個肉類和一個面包部門FreshDepartmentNote:Clubswithvolumeover$100,000aweekinMeatand$25,000aweekinBakerywillhaveoneMeatandoneBakeryFreshDepartmentAssistantManager注:每周肉類銷售額在100,000美元以上和面包部銷售額在25,000美元以上，含分別有一個肉類和一個面包部門FreshDepartmentAssistantManager鮮食部副總TeamLeaderBakery部門經(jīng)理面包房TeamLeaderProduce部門經(jīng)理果蔬TeamLeaderMeat部門經(jīng)理肉類SAMSCLUB Confidential DATE\@"MM/dd/yy"01/17/09InternationalOperationsManual PAGE41-6 [AttachmentA] AssistantManagerAssessment[附件A]副總評估表Name姓名SS#工號#Yrs.WithCompany在公司效勞年數(shù)CurrentClub#目前的會員店號AreasofExperience工作部門LastEval.Rating最后一次評估情況PerformanceCoachings指導情況RecommendedAsst.Mgr.Position推薦的副總職位SAMSCLUB Confidential DATE\@"MM/dd/yy"01/17/09InternationalOperationsManual PAGE42-7 SAM’SClubInternational山姆會員店國際部ClubManagementStructure會員店管理層結(jié)構(gòu)GeneralManagerGeneralManager總經(jīng)理FreshAssistants鮮食部副總AssistantManagerofMerchandising商品副總SupportCoach支持教練AssistantManagerofReceiving收貨部副總AssistantManagerofOperations營運副總AssistantManagerofSalesFreshAssistants鮮食部副總AssistantManagerofMerchandising商品副總SupportCoach支持教練AssistantManagerofReceiving收貨部副總AssistantManagerofOperations營運副總AssistantManagerofSales市場部副總SAMSCLUB Confidential DATE\@"MM/dd/yy"01/17/09InternationalOperationsManual PAGE43-8 SAM’SClubInternational山姆會員店國際部Membership/MarketingArea會籍辦市場RenewalAssociates會籍更新員工BusinessDevelopmentAssociates業(yè)務開展員工NewAdvantageAcquisitionAssociates新個人會員推廣員NewBusinessAcquisitionAssociates新商業(yè)會員推廣員工MembershipDeskAssociates會籍效勞臺員工AssistantManagerRenewalAssociates會籍更新員工BusinessDevelopmentAssociates業(yè)務開展員工NewAdvantageAcquisitionAssociates新個人會員推廣員NewBusinessAcquisitionAssociates新商業(yè)會員推廣員工MembershipDeskAssociates會籍效勞臺員工AssistantManagerofSales市場部副總TeamLeaderMarketing市場部主管TeamLeaderMembership會籍辦主管SAMSCLUB Confidential DATE\@"MM/dd/yy"01/17/09InternationalOperationsManual PAGE44-9 SAM’SClubInternational山姆會員店國際部OperationsArea營運部AssistantManagerofOperations營運副總AssistantManagerofOperations營運副總CoordinatorofTraining培訓協(xié)調(diào)員AssociatesoftheArea部門員工AssociatesoftheArea員工SupervisorsofServiceAreas(Café,etc.)效勞區(qū)主管(休閒廊等〕SupervisorofPersonnel人力資源經(jīng)理HeadCOS高級收銀主管PeopleGreeters迎賓員CheckoutSupervisors收銀臺主管FrontEndAssociates前臺員工SupervisorofCashOffice現(xiàn)金辦主管SupervisorsofServiceAreas(Café,etc.)效勞區(qū)主管(休閒廊等〕SupervisorofPersonnel人力資源經(jīng)理HeadCOS高級收銀主管PeopleGreeters迎賓員CheckoutSupervisors收銀臺主管FrontEndAssociates前臺員工SupervisorofCashOffice現(xiàn)金辦主管SAMSCLUB Confidential DATE\@"MM/dd/yy"01/17/09InternationalOperationsManual PAGE45-10 SAM’SClubInternational山姆會員店國際部ReceivingArea收貨部AssistantManagerofReceiving營運副總UPCTeam庫控小組MaintenanceSupervisor維修主管ReceivingDock收貨倉臺MaintenanceAssociates維修員工ClaimsAssistantManagerofReceiving營運副總UPCTeam庫控小組MaintenanceSupervisor維修主管ReceivingDock收貨倉臺MaintenanceAssociates維修員工Claims索賠ReceivingOffice收貨辦公室SupervisorofUPCTeam庫控主管TeamLeaderReceiving收貨部門經(jīng)理SAMSCLUB Confidential DATE\@"MM/dd/yy"01/17/09InternationalOperationsManual PAGE46-11 SAM’SClubInternational山姆會員店國際部MerchandiseArea商品區(qū) Clubwithunder$60MillionAnnualSalesVolume年營業(yè)額超過6千萬美元的會員店AssistantManagerofMerchandising商品副總BakeryAssociates面包房員工DeliAssociates熟食員工MeatDept.Associates肉類部員工FloorAssociates樓面員工FloorAssistantManagerofMerchandising商品副總BakeryAssociates面包房員工DeliAssociates熟食員工MeatDept.Associates肉類部員工FloorAssociates樓面員工FloorAssociates樓面員工FloorAssociates樓面員工ProduceAssociates果蔬部員工TeamLeaderProduce果蔬部主管TeamLeaderBakery面包房主管TeamLeaderCenter銷售區(qū)組長TeamLeaderHardlines非食品部經(jīng)理FloorAssociates樓面員工TeamLeaderGrocery干貨部經(jīng)理FreshAssistantManager鮮食部副總TeamLeaderMeatDept.肉類主管TeamLeaderFreezer/Cooler凍品部主管FloorAssociates樓面員工TeamLeaderGrocery干貨部經(jīng)理FreshAssistantManager鮮食部副總TeamLeaderMeatDept.