公司日常英語口語培訓

演講人：日期：公司日常英語口語培訓目錄IntroductiontoDailyEnglishSpeakingTrainingfortheCompanyBasicspoonEnglishexpressionintheworkplaceOfficeCommonScenarioDialogueExerciseMasterofPracticalEnglishSpeakingforBusinessTravel目錄CrossculturalcommunicationprecautionsandetiquettenormsSummaryReviewandSelfImprovementStrategies01IntroductiontoDailyEnglishSpeakingTrainingfortheCompanyToimproveemployees'Englishspeakingabilityandcommunicationskills,enhancethecompany'sinternationalcompetitivenessPurposeHelpsemployeesbetterunderstandandmasterEnglish,facilitiessmoothcommunicationwithforeignclientsandpartners,booststhecompany'soverallperformanceandimageSignatureTrainingpurposeandsignificanceTargetsAllemployeeswhoneedtouseEnglishintheirwork,specificallythoseinmarketing,sales,andcustomerservicedepartmentsRequirementsParticipantsshouldhaveabasicunderstandingofEnglishgrammarandvocabulary,beabletoreadandwritesimpleEnglishsentences,andhaveastrongdesiretoimprovetheirspeakingskillsTrainingtargetsandrequirementsContentBasicEnglishconversationskills,businessEnglishvocabularyandexpressions,listeningandcomprehensionskills,promotionandintegrationimprovementMethodsInteractiveclassroomteaching,roleplayingandsimulations,groupdiscussionsandpresentations,watchingandanalyzingEnglishlanguagevideosandaudiomaterialsTrainingcontentandmethodsEvaluationcriteriaImprovementinemployees'Englishspeakingabilityandcommunicationskills,increasedconfidenceandengagementforusingEnglish,positivefeedbackfromforeignclientsandpartnersEvaluationmethodsRegularassessmentsofemployees'progressthroughtests,quizzes,andoralpresentations;Feedbacksurveysfromparticipantsandsupervisors;AnalysisofchangesinworkperformanceandcustomersatisfactionlevelsExpectedeffectevaluation02BasicspoonEnglishexpressionintheworkplaceCommonmeetings01"Hello,howareyou?","Goodmorning/afternoon","Nicetomeetyou"Introducingyourself02"Mynameis...","Iworkinthe...department","I'mresponsiblefor..."Askingforothers'information03"What'syourname?","Whichdepartmentdoyouworkin?","Whatdoyoudo?"Greetingsandselfintroduction03Confirminganappointment"Justtoconfirm,we'remeetingat...on...,right?","Istheappointmentstillon?"01Checkingschedule"What'syourscheduletoday?","Areyoufreeat...?","Canwemeetat...?"02Makinganappointment"I'dliketomakeanappointmentwithyou","Whenisagoodtimeforyou?","Let'smeetat...on..."ScheduleandAppointmentRequestinghelp"Couldyoupleasehelpmewith...?","I'mhavingtroublewith...,canyouassistme?","Doyouknowhowto...?"Offeringhelp"Sure,Icanhelpyouwiththat","Letmeknowifyouneedanyassistance","I'mhappytohelp"Expressinggraduationforhelp"Thankyouforyourhelp","Ireallyrecommendyourassistance","You'vebeenveryhelpful"RequestingandOfferingHelpApologiesandexpressionsofgraduationApologizing"I'msorryfor...","Iapologizefor...","Myapologizesfor..."Acceptingapologies"It'sokay","Don'tworryaboutit","Noproblem"Expressinggraduation"Thankyoufor...","I'mgradientfor...","Ireallyrecommend..."Respondingtoexpressionsofgraduation"You'rewelcome","It'smypleasure","Gladtohelp"03OfficeCommonScenarioDialogueExercise010204TelephonecommunicationskillsAnsweringandmakingphonecallsinaprofessionalandpoliticalMannerTakingmessagesandtransferringcallsaccuratelyDealingwithvoicemailseffectivelyHandlingdiffusionorchallengingphoneconversationsgracefully03Writingclear,consensus,andprofessionalemailsUsingappropriatelanguageandtonefordifferentaudiencesRespondingpromptlyandaccuratelytoemailsFollowingemailetiquetteandbestpractices01020304EmailWritingandResponseStandardsArrangingmeetingseffectivelyandeffectivelyTakingnotesandsummarizingkeypointsfrommeetingsParticipatingactivelyinmeetingsanddiscussionsFollowinguponactionitemsanddecisionsmadeinmeetingsMeetingarrangementandparticipationindiscussionsPreparingandpresentingworkreportsclearlyandconciselyIdentifyingandcommunicatingchallengesandobjectivespromptProvidingregularprogressupdatestosupervisorsandteammembersSuggestingsolutionsandimprovementstoworkprocessesandoutcomesWorkreportandprogressupdates04MasterofPracticalEnglishSpeakingforBusinessTravelBooking,visa,andinflammatoryplanningDevelopskillsinplanninganddiscussingtravelitinerariesinEnglish,includingunderstandinghowtodescribedestinations,activities,andtimingItineraryplanningLearnhowtouseEnglisheffectivelywhenmakingreservationsforflightsandhotels,includingunderstandingcommonvocabularyandwordsusedintheindustryBookingflightsandhotelsinEnglishGainknowledgeofthevisaapplicationprocessandlearnhowtocommunicateeffectivelywithembassiesandconsultationsinEnglishVisaapplicationprocess010203AccommodationoptionsLearnaboutdifferenttypesofaccommodationavailableandhowtodiscusstheminEnglish,includinghotels,apartments,andhotelsCateringarrangementsGainanunderstandingofcateringoptionsforbusinesstravelandhowtoordermealsinEnglish,takingintoaccountdietaryrequirementsandculturalpreferencesTransportationDeveloptheabilitytodiscusstransportationoptionsinEnglish,includingpublictransportation,taxis,andcarrentals,aswellasunderstandingtrafficregulationsandroadsignsAccommodation,catering,andtransportation要點三BusinessvisitsLearnhowtoplanandconductbusinessvisitsinEnglish,includingunderstandingetiquetteandprotocolsformeetingsandpresentations0102NegotiationskillsDevelopnegotiationskillsinEnglishbylearninghowtoeffectivelycommunicatewithbusinesspartners,includingunderstandingcommonnegotiationtopicsandstrategiesCulturalawarenessGainanunderstandingofculturaldifferencesthatmayaffectbusinessinteractionsandlearnhowtoadaptcommunicationstylestodifferentculturalcontexts03VisitsandbusinessnegotiationsShoppingLearnhowtoshopinEnglishspeakingcounties,includingunderstandingcommonshoppingvocabularyandphrases,aswellastipsforbargainingandreturningitemsEntertainmentDevelopskillsindiscussingentertainmentoptionsinEnglish,includingmovies,concepts,andsportingevents,aswellasunderstandingculturalreferencesandhumorsCulturalexperienceGainanunderstandingoftheimportanceofculturalexperienceinbusinesstravelandlearnhowtoimmerseyourselfinlocalculturethroughactivitiessuchasmultiplevisitsandfoodtoursShopping,entertainment,andculturalexperience05Crossculturalcommunicationprecautionsandetiquettenorms010203BeawareofculturaldifferencesRecognizethatdifferentcultureshavedifferentvalues,beliefs,andwaysofcommunicationAvoidassigningthatyourownculturalnormsareuniversalUseinclusivelanguageAveragelanguagethatmaybeinterpretedasofferingorexcluding,andstrongtouseinclusiveandreflectivelanguagewhencommunicatingwithpeoplefromdifferentculturesBemindfulofnon-verbalcommunicationBodylanguage,legalexpressions,andtoneofvoicecanvarysignificantlyacrossculturesBeawareofhowyournon-verbalcommunicationmaybeinterpretedindifferentculturalcontextsRespectculturaldifferencesandavoidmisunderstandingsandconflictsBeforetravelingtoanewcountryorregion,takethetimetofamiliarizeyourselfwiththelocallawsandregulationsthatmayapplytoyourbusinessactivitiesEnsurethatyourbusinesspracticesandcommunicationscomplywithallapplicablelawsandregulations,includingthoserelatedtolabor,tax,andintellectualpropertyIfyouarenotsureabouthowtocomplywithlocallawsandregulations,seekadvicefromaqualifiedlegalprofessionalwhocanprovideguidancetailedtoyourspecificsituationFamiliarizeyourselfwithlocallawsComplywithlegalrequirementsSeeklegaladviceUnderstandandcomplywithlocallawsandregulationsDresssuitabilityInmanycultures,appearance,anddressareimportantindicatorsofprofessionalcompetenceChooseclothingthatisappropriatefortheculturalcontextandbusinesssettingMaintainapositiveattitudeProjectapositiveandprofessionalattitudeatalltimes,eveninchallengingsituationsThiswillhelpyoutobuildtrustandcredibilitywithyourcollegesandclientsDemonstratingexpertiseBepreparedtodiscussyourareaofexpertiseandshareyourknowledgeandskillswithconfidenceThiswillhelpyoutoestablishyourselfasacredibleprofessionalinyourfieldEmphasispersonalimageanddemonstrateprofessionalcompetenceBuildtrustTrustisessentialforeffectivecrossculturalcommunicationandcooperationStrivetobehonest,reliable,andconsistentinyourdealswithcollectionsfromdifferentculturesCommunicateeffectivelyClearandeffectivecommunicationiscriticalforbuildinggoodrelationshipsandpro