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INDUSTRIES
&
MARKETSMobile
Voice:
market
data&
analysisMarket
InsightsreportOctober2023MARKET
INSIGHTSThis
report
is
part
ofour
Market
Insights
productGainabetterunderstandingofmarketsacross190+
geographicalentities
–
onaglobal,
regional,country,
and/orstatelevel.
Accessourdatavia
webinterface,download(XLS,
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1,000+
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e.g.,
FinTech,Food,or
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Market
Insightscom/outlook/2MARKET
INSIGHTSMarket
Insights
–
market
data,forecasts,
and
qualitative
insightsThe
Mobile
Voicemarket
ispartof
the
CommunicationServicesmarket.10sectors190+geographicalentities1,000+markets400+reportsGoto
CommunicationFind
out
more
on:Communication
ServicesServices
market3Table
of
ContentsOverviewAppendixSummary678Product
OverviewAuthor2122MarketDefinitionKeyTakeawaysMarket
NumbersRevenue10131619AverageSpendper
CapitaCellularSubscriptionsCompanyrevenues4CHAPTER
1OverviewMobile
Voice
is
a
declining
market
facing
challenges
from
alternativecommunication
methodsOverview:
SummarySummaryTheMobile
Voice
market
hasexperienced
significantchangesinrecent
years
duetoevolving
communication
technologies
andshifting
consumer
preferences.While
traditionalvoice
callsfacecompetition
from
internet-based
communicationplatforms,
mobile
voice
services
continueto
playacrucial
role
inconnectingpeople
globally.discussions.
Additionally,mobile
voice
services
areparticularly
important
inareaswith
limited
internet
connectivity
or
during
emergencies
when
voice
callsbecomeacritical
lifeline.Onenotabletrend
inthe
Mobile
Voice
market
is
theintegration
of
voice
serviceswith
other
communication
channels.
Mobile
operators
andcommunicationplatformsare
incorporating
voice
callingcapabilitieswithin
messaging
apps,enablingusers
toseamlessly
switch
between
text-based
conversations
andvoicecalls.
Thisintegration
offers
users
flexibility
inchoosing
theirpreferredcommunication
method
while
ensuring
aseamless
user
experience.Thecurrent
situationintheMobile
Voice
market
ischaracterized
byadecline
intraditionalvoice
callvolumes.
Manyconsumers
havetransitioned
to
alternativecommunication
methods,
suchas
messaging
apps,video
calls,and
Voice
overInternet
Protocol
(VoIP)
services.
These
alternatives
offer
cost-effective
andfeature-rich
communication
experiences,
leading
to
reduced
reliance
ontraditionalvoice
calls.However,
mobile
voice
services
remain
relevant
and
widely
used.
Incertainsituations,voice
callsprovide
amore
direct
and
immediate
formofcommunication,
facilitatingreal-time
conversation
and
ensuring
clarity
incomplex6Sources:Market
Insights
2023Mobile
Voice
is
an
important
part
of
the
Communication
Services
marketOverview:
Market
DefinitionMarket
definitionDefinition:directly
or
throughdistributionchannels
(manufacturer
prices,excluding
VAT).Reported
market
revenues
includeconsumer
spending(B2C)
andbusinessspending(B2B).
Detailed
definitionsof
each
market
canbefoundon
thecorresponding
market
pages.
Key
players
inthemarket
includeAT&T,ChinaMobile,
Deutsche
Telekom,
andVodafone
Group.Mobile
voice
isasignificantpartoftheCommunication
Services
market
thatprovides
theabilityforindividuals
tomake
voice
callsusing
cell
phonesor
mobiledevices.
Itutilizeswireless
cellularnetworks
to
facilitatetheseconversations,allowing
people
tocommunicate
while
onthego.
Mobile
voice
services
havebecome
afundamentalpartof
everyday
communication,
enablingusers
toconnect
withothers
from
virtuallyanywhere
withnetwork
coverage.
While
dataservices
andmessaging
appshaveexpanded
theirrole,
mobile
voice
remains
acrucial
aspect
ofpersonal
andbusinessinteractions.Formore
information
on
the
datadisplayed,please
usetheinfobuttonrightnexttotheboxes.Additionalinformation:TheMobile
Voice
market
comprises
revenues,
revenue
change,average
spendpercapita,aswell
asalistof
the
key
players
inthemarket
andtheirconsolidatedrevenues.
Market
values
represent
revenues
paidbyendconsumers
andenterprises
forcarrier
services
directly
to
telecommunications
providers,
either7Sources:Market
Insights
2023Mobile
Voice
accounted
for
18.89%
of
the
Communication
Services
marketrevenue
in
2022Overview:
Key
Takeaways
and
inscope
/outof
scopeKeyTakeawaysInscopeOutof
scopeRevenue
intheMobile
Voice
market
isprojected
toreach
US$257.8bn
in2023.Thismarket
includes:Thismarket
excludes:Revenue
isexpected
toshow
anannualgrowth
rate(CAGR2023-2028)
of
-2.72%,resultinginamarket
volume
of
US$224.6bn
by2028.?Voice
services
usingmobilecommunications
technologies,
suchasVoLTE?Streaming
platforms
suchasNetflixInglobalcomparison,
most
revenue
will
begenerated
intheUnitedStates(US$48bn
in
2023).?Voice
services
viamobile
internet,suchasZoom
mobile
app
andSkypeforMobile?Push-to-Talk
services,
likeVerizonPush-to-Talk
Plus?Hardware
products,suchassmartphones8Sources:Market
Insights
2023CHAPTER
2Market
NumbersMobile
Voice
revenues
are
estimated
to
decrease
at
a
CAGR(1)
of
-4.6%
from2016
to
2028Market
Size:
GlobalRevenue
forecast
inbillionUS$396.60351.38-4.6%(1)324.95300.94281.49271.80264.36257.84250.99244.26237.62231.06224.55201620172018201920202021202220232024202520262027202810
Notes:Sources:(1)
CAGR:
Compound
Annual
GrowthRateMarket
Insights
2023With
revenue
of
US$
103.7
billion,
Asia
is
the
biggest
market
among
selectedregions
in
2022Market
Size:
Regional
Comparison
(1/2)Revenue
forecast
inbillionUS$-3.6%(1)103.72-2.8%(1)83.3677.08-1.2%(1)64.9751.0047.53-1.3%(1)-4.6%(1)24.6722.757.895.9520222028202220282022
2028Americas2022202820222028EuropeAfricaAsiaAustralia&Oceania11
Notes:Sources:(1)
CAGR:
Compound
Annual
GrowthRateMarket
Insights
2023With
revenue
of
US$
49.4
billion,
the
United
States
is
the
biggest
market
amongselected
countries
in
2022Market
Size:
Regional
Comparison
(2/2)Revenue
forecast
inbillionUS$-2.3%(1)49.42-3.3%(1)42.8835.3028.80-3.0%(1)-2.0%(1)18.22-3.4%(1)15.1910.128.898.947.242022202820222028202220282022202820222028ChinaUnited
StatesJapanSouthKoreaCanada12
Notes:Sources:(1)
CAGR:
Compound
Annual
GrowthRateMarket
Insights
2023Mobile
Voice
average
spend
per
capita
are
estimated
to
decreasefrom
2016
to2028Market
Size:
GlobalAveragespend
percapita
forecast
inUS$6055.0655504540353025201510548.2444.1440.4737.5135.9334.6833.5532.3931.2730.1729.1128.070201620172018201920202021202220232024202520262027202813Sources:Market
Insights
2023Australia
&
Oceania
has
the
biggest
market
in
Mobile
Voice
average
spend
percapita
in
2028Market
Size:
Regional
Comparison
(1/2)Averagespend
percapita
forecast
inUS$286.51300250200150251.88223.28201.88192.66187.58185.98175.46165.54156.17147.34139.0364.59131.2062.3456.3917.9316.03111.26100.7377.1495.4970.7789.5163.3878.9461.8676.7660.36100
83.7041.1783.1761.6574.1960.1871.6959.3869.2658.6066.9057.8557.1218.7216.6734.285030.3227.6225.2123.9823.1022.1821.2720.4019.5527.0125.2422.8420.9919.8619.2118.5617.9317.2929.76201627.752017020182019202020212022EuropeAmericas2023Australia&Oceania20242025202620272028AfricaAsia14Sources:Market
Insights
2023With
average
spend
per
capita
of
US$
284.8,
Japan
is
the
biggest
market
amongselected
countries
in
2022Market
Size:
Regional
Comparison
(2/2)Averagespend
percapita
forecast
inUS$400368.38337.6235030025020015010050312.60294.87252.29284.82263.18279.94246.26279.68256.57277.04256.30269.51249.39262.10242.42254.98233.56253.21204.73254.74235.42247.42228.39240.14221.37228.72227.31188.54176.00177.16164.00174.06152.21171.61146.08166.08142.08160.76138.16155.59134.30206.41
204.71150.52130.47145.56126.69140.69122.93190.4534.5122.93201718.47201816.07201914.94202013.7612.71202212.36202312.02202411.67202511.33202610.98202710.642028020162021ChinaUnitedStatesSouthKoreaCanadaJapan15Sources:Market
Insights
2023The
number
of
cellular
subscriptions
are
estimated
to
increase
from2016
to2028Market
Size:
GlobalCellularsubscriptionsforecast
inbillion109.269.108.948.778.6198765432108.448.248.288.038.087.757.527.28201620172018201920202021202220232024202520262027202816Sources:Market
Insights
2023Asia
has
the
biggest
market
in
cellular
subscriptions
in
2028Market
Size:
Regional
Comparison
(1/2)Cellularsubscriptionsforecast
inbillion65.575.485.385.285.175.074.974.974.904.894.685432104.524.281.381.191.051.030.951.131.051.101.111.090.041.141.33
1.151.101.061.081.241.090.041.281.100.041.171.100.041.091.031.141.091.081.071.101.081.051.071.001.061.031.030.880.041.020.890.040.040.040.040.040.040.040.0420162017201820192020202120222023AmericasAfrica2024Asia2025202620272028Australia&OceaniaEurope17Sources:Market
Insights
2023With
cellular
subscriptions
of
1.8
billion,
China
is
the
biggest
market
amongselected
countries
in
2022Market
Size:
Regional
Comparison
(2/2)Cellularsubscriptionsforecast
inbillion1.971.932.01.891.861.821.771.761.781.741.751.671.491.5
1.381.00.380.210.380.210.390.220.390.220.350.180.070.360.190.360.200.360.200.370.200.070.370.210.340.340.170.060.350.200.50.00.170.070.070.070.070.080.080.080.080.080.060.030.0320170.0320180.030.030.030.030.030.030.030.0320260.0320270.032028201620192020Canada2021SouthKorea20222023UnitedStates20242025ChinaJapan18Sources:Market
Insights
2023Revenues
of
the
top
companies
in
the
Mobile
Voice
market
(worldwide
&consolidated)FurtherMarket
AnalysisCompany
revenues
inbillionCompany20182019202020212022AT&T170.7689.42107.5843.3157.52130.8651.58181.1990.13109.1645143.05115.35111.8668.4134.04127.57110.7680.12120.74127.96Deutsche
TelekomNipponTelegraph
&TelephoneT-Mobile
Us79.5744.73Telefonica54.21131.8749.15128.2949.9846.48Verizon133.6153.94136.84Vodafone
Group19Sources:Market
Insights
2023CHAPTER
3AppendixMARKET
INSIGHTSMarket
Insights
–
markforecasts,
and
qualitativGainabetterunderstandingofmarketsacross190+
geographicalentities
–
onaglobal,region
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