回復(fù)客戶投訴信范文英文

回復(fù)客戶投訴信范文英文第1篇回復(fù)客戶投訴信范文英文第1篇ThankyouforyourletteralertingustotheproblemyouhavebeenhavingwithourstoreinSpringfield.Iamsorryyouhavebeensubjectedtosuchafrustratingseriesofevents.Weprideourselvesonrespondingtocustomers'concernsveryquickly,sowhatyouhaveexperiencedisinexcusable.

IhavespokenwithourmanagerinSpringfieldandhaveinstructedhimtogiveyouafullrefundplus20%offyournextpurchase.Iextendmyownapologiesfortheinconveniencethisproblemhascausedyou.Itisapparentthatweneedtotrainourholidayhelpmorethoroughly.

Iwishyouanenjoyableholidayseason.

回復(fù)客戶投訴信范文英文第2篇寫(xiě)投訴信應(yīng)本著真實(shí)的原則，如實(shí)的反映情況，投訴信應(yīng)包括以下幾部分：

三、投訴的事實(shí)與理由。

四、具體賠償要求。

五、與事實(shí)有關(guān)的證明材料，如合同、傳真、機(jī)船車(chē)票、門(mén)票、憑證、發(fā)票等。

另外，投訴者應(yīng)該按照被投訴者數(shù)提出訴狀副本，并依法在投訴過(guò)程中提供新證據(jù)。旅游投訴是保護(hù)自身合法利益的手段，是旅游管理機(jī)關(guān)處理旅游質(zhì)量等問(wèn)題的行為。

投訴信基本特征是反映問(wèn)題，訴說(shuō)原由，目的是解決問(wèn)題。寫(xiě)投訴信形式可以不拘一格，但反映問(wèn)題時(shí)一定要把真實(shí)情況說(shuō)出來(lái)，盡可能讓人一看就明白。

第一，基本要素一個(gè)都不要少，一個(gè)都不要假?；疽刂饕〞r(shí)間、地點(diǎn)、人物、事件、聯(lián)系方式等，簡(jiǎn)單來(lái)說(shuō)就是什么人什么時(shí)候在哪里遇到什么事情為什么沒(méi)有解決，哪些問(wèn)題需要報(bào)社提供幫助。聯(lián)系方式包括投訴人和被投訴人的詳細(xì)地址、電話、傳真號(hào)碼等。

第二，重點(diǎn)要突出，篇幅不宜長(zhǎng)。投訴的內(nèi)容要突出重點(diǎn)，盡量簡(jiǎn)明扼要，最好是在一至兩頁(yè)紙的篇幅內(nèi)，把最想說(shuō)的話說(shuō)出來(lái)，讓人一目了然。儋州市一位中學(xué)生投訴學(xué)校亂收費(fèi)問(wèn)題，她只用了不到100字的篇幅，另附一張收費(fèi)單據(jù)(復(fù)印件)就把情況反映清楚了。

第三，盡可能提供證據(jù)，讓人覺(jué)得你在理。投訴時(shí)最好提供足夠的證據(jù)，讓人覺(jué)得你投訴的內(nèi)容真實(shí)可靠可信，更容易促進(jìn)解決問(wèn)題。通常在信中附寄的證據(jù)有：各種單據(jù)、證件、合同(協(xié)議)書(shū)、批文(批字、簽字)、判決(裁定、鑒定)書(shū)等等。注意：郵寄或傳真時(shí)只用復(fù)印件，原件自己保存好。

第四，注意時(shí)效，及早投訴。有好多事情是受時(shí)間限制的，如果超過(guò)規(guī)定期限(比如合同規(guī)定的期限、法律規(guī)定的時(shí)效)，再行投訴有關(guān)部門(mén)依法可以不予受理。所以投訴要及早，要講究時(shí)效。

SunnyCompany

34ZhongchengRoad

JinlianBuilding

Shanghai

September12，2001

Salesmanager

EleganceClothingCompany

45WestStreet，Nanjing

JiangsuProvince

DearMr。Chang:

OnSeptember10，ourorderfor280womenscottonsweaterswasdulyreceived，butweregrettosaythat40cottonsweatersinwhitecolorwereseriouslysoiled。

Wehadthecaseinvestigatedimmediately，andtheresultshowsthedamagewasduetoimproperpacking，forwhichthesuppliersaredefinitelyresponsible。

Needlesstosay，wehavesufferedagreatlossfromthis，aswecannotsellthesweatersinthisconditiontoourcustomers。Weaskyoutoconductinvestigationatyourendandreplytous。

Sincerelyyours，

SunnyLee

Manager

投訴信

Directions:Writealetterofcomplaintaccordingtothefollowingsituation:YouboughtanairconditionerinSunApplianceandhaditinstalledtheotherday,butyoufoundthatthefanmadetoomuchnoisewhenthemachineoperated.Youdemandthestoretosendarepresentativetocheckitup.

Writeyourletterinnolessthan150words.Donotsignyourownnameattheendoftheletter;useLiMinginstead.Youdonotneedtowritetheaddress.

投訴信

DearMr.President:

IamsophomorefromtheDepartmentofLaw.Imwritingtheletterinpurposeofcomplainingaboutthefoodandserviceinthecanteenorcampus.

Tobefrank，Iamratherdisappointedatthefoodquality，priceandserviceinthecanteen.First，thedishesarescarcelywellcookedandmostofthemtastethesame.Secondly，mostofthedishestherearepricedsohighthatsomestudentscannotevenaffordthem.Thirdly，theserviceinthecanteenisfarfromsatisfyingandtheinsideofthecanteenalwaysseemuntidy.

Tosolvetheproblem，Isuggestthatanothercanteenbebuiltandamechanismofcompetitionbeintroducedbetweentheoldandthenew.Besides，boththecanteensshouldbesubjecttothestudentssupervision.Diningisaneverydayissueforstudents.Itmayaffecttheiracademicperformance.Therefore，IsincerelyhopethislettercandrawyourattentiontothematterandIhopetheproblemsmentionedabovebesolvedassoonaspossible.

求學(xué)信

DearSirorMadam:

IamaChinesestudentwhowishtostudyatyourprestigious/esteemeduniversity.Myplanistostartmycoursenextterm，andIwouldbegratefulifyouwouldbekindenoughtoprovidemewithcertainessentialinformation.

First，whatqualificationsdoIneedtofollowacourseofstudyatyouruniversity?IalreadayhadabachelorsdegreefromBeiJingUniversity，butIwonderifthereareanyfurtheracademicrequirements.Second，howmucharethetuitionfees?AlthoughIintendtobeselfsupporting.Iwouldbeinterestedtohereifthereareanyscholarshipsavailableforinternationalstudents.Third，whatisthesituationasregardsacommodation?

DearCustomerServiceRepresentative,

Iamwritingtocomp[ainaboutthebaddeliveryserviceofyourcompany.

TheIBMDesktopcomputerweorderedfromyourstoretwoweeksagofinallyarrivedyesterday.Therewerenotanysignsofdamagetothepackingcaseatall,butwhenweopenedit,wefound,muchtooursurprise,thatthebackcoverhadbeencrackedandthescreenhadbeenscratched.

Inviewofthis,Ihavedecidedtomakeaformalcomplaintagainstyourdeliveryservice.Isincerelyhopethatyouwillreplacethiscomputerassoonaspossible.Ifthisisnotpossible,Iwillhavenoalternativebuttoinsistonafullrefund.

Iwouldappreciateanythingyoucandotohelpusinthismatter.

Yourstruly,

(Signature)

回復(fù)客戶投訴信范文英文第3篇DearRob

Iamverysorryformydelayreplyaboutthecomplaintofincorrectlabel

Weextendourapologiesfortheinconveniencethismatterhascausedyou。

Ihavemadeenquireswithinthesetwodaysafterwebacktoworkandfoundthattheproblemwascausedbywecopythewrongskucodefromthespecification,anddoesn'tnoticedtheskucodewaswrongthatallordersoftp0761areattachedthewronglabelandhavebeendeliverytoukbeforeourholiday.However,Icanassureyo