民航服務英語unit 5 waiting and boarding課件講解

Unit5WaitingandBoarding民航服務英語Lead-inDiscussion:Now,Tomwantstostrollintheterminalbuildingbeforeboarding.Canyougivehimanysuggestions?1.2.Unit5WaitingandBoarding民航服務英語KnowledgeBaseWordsandPhrasesassist[?'s?st]vt.幫助；援助aisle[a?l]n.過道，通道purser['p?:s?]n.乘務長colleague['k?li:g]n.同事comply[k?m'pla?]vi.遵從；依從regulation[regju'le??n]n.管理attention[?'ten?n]n.注意，注意力cooperation[k??

?p?'re??n]n.合作；協(xié)作pleasant['pleznt]adj.令人愉快的，舒適的graceful['ɡre?sfl]adj.優(yōu)雅的；優(yōu)美的Unit5WaitingandBoarding民航服務英語KeySentencesIwillbeveryhappytoassistyouwithanythingIcan.我很樂意盡我所能協(xié)助您。Hopeyouhaveapleasantjourney.祝您旅途愉快。MayIhavealookatyourboardingcard?我能看一下您的登機牌嗎？It’sanaisleseatontheleft.這是一個左邊靠過道的座位。Unit5WaitingandBoardingSetting:AcabinattendantmeetsTomatcabindoor.CA:Goodmorning,Sir.Welcomeaboard!Tom:Goodmorning.CA:IamShirley.IwillbeveryhappytoassistyouwithanythingIcan.Tom:Thankyou.CA:Hopeyouhaveapleasantjourney.Setting:Inthecabin,Tomcan’tfindhisseat.CA:Goodafternoon,Sir.Tom:Goodafternoon.Whereismyseat?CA:MayIhavealookatyourboardingcard?Tom:Sure.CA:Thankyou.Yourseatis46D.It’sanaisleseatontheleft.Thisway,please.Tom:Thanksalot.CA:You’rewelcome.PartIDialogueUnit5WaitingandBoarding民航服務英語PartIDialogueExercise1Completethedialogue.CA:Goodmorning,sir.Welcomeaboard.P1:Goodmorning.CA:(Toanotherpassengerwithababy)Goodmorning,Madam.①

_______________________?(我能看一下您的登機牌嗎？)Iwillshowyouwheretheseatis.Pleasegoalongtheaisle.Yourseatisontherightbythewindow.P2:Thankyou.②

?(我的手提包需要放在哪里？)CA：Intheoverheadlocker,please.P2:OK,thanksalot.CA:Undertheoverheadlickeristhecallbutton.③___________________________(如果有需要我?guī)椭娜魏问虑?,pleasepressit.Unit5WaitingandBoarding民航服務英語PartIDialogueExercise2Fillintheblankswiththewordsandchangetheformifnecessary.

P1:Excuseme.Whereismyseat?CA:Yourboardingcard,please.P1:Hereyouare.CA:Yourseatnumberis22D.It’satthebackof

,the2ndrowfromthelast.It’stheoneby

.P1:Thanksalot.Butwoulditbepossibleformetohavea

seat?CA:It’sOKiftheseatis

,sir.(Apassengerisblockingthewayinthecabin.Astewardesscomestohim.)CA:Excuseme,sir.Wouldyoumind

asideandallowingtheotherpassengerspass?P2:Oh,sorry.

aislevacantcabinsteppingwindowUnit5WaitingandBoarding

CabinAttendant’sQualifications

Topeople’smind,cabinattendantsaregracefulandelegant.However,thisisastressfuljob.

Cabinattendantsspendmostoftheirtimeonfeetandhavetoaccomplishmultipletasks----preparetheaircraftforaflight,securitycheckonboard,greetcustomers,helppassengerstaketheirseats,ensurethebaggageissafelyplaced,explainemergencyprocedure,servefoodandsellduty-freeitems.Theyalsohavetoadministerfirstaidifrequiredandlistentopassengers’problems.Theyaretrainedtogetreadyforemergencyandshouldbeabletokeepthepassengerscalm.Inaword,theyarewaitresses,nurses,andpsychologistsatthesametime.PartIIReadingUnit5WaitingandBoarding民航服務英語PartIIReadingExercise1

Readthepassageandanswerthequestions.1.Accordingtothepassage,whatarethetasksofthesecabinattendants?2.Dotheyneedfirstaidknowledge?Why?3.Besideswaitresses,whatotherrolesdotheyplay?Exercise2

Groupdiscussion.Whatcanwelearnaboutthecabinattendantsqualificationsfromthepassage?Pleasewritedownthekeyqualifications.communication

attitude

manner

Unit5WaitingandBoarding

PartIIIAnnouncements

Announcement1:BoardingLadiesandGentlemen:MayIhaveyourattention?TheflightCA933toPariswilltakeoffrightnow.Pleasegotogate7toboard.Thanksforyourcooperation.Haveanicetrip!

Unit5WaitingandBoarding

PartIIIAnnouncementsAnnouncement2:GreetingsGoodevening,LadiesandGentlemen:WelcomeaboardAirChina.IamShirley,thepurserforthisflight.Duringtheflight,allofmycolleagueswillbehappytobeofservicetoyou.AllAirChinaflightsarenon-smokingtocomplywithgovernmentregulation.Pleaserefrainfromsmokingduringtheflight.Thankyouforyourcooperation,andwewishyouapleasantjourney!Unit5WaitingandBoarding民航服務英語PartIIIAnnouncementsExercise1Readtheannouncementandfillintheblankswiththefollowingwords.

Ladiesandgentlemen:WelcomeaboardAirChina.MayIhaveyour

?TheflightCA938toLondonwilltakeoffrightnow.Pleasegotogate6to

.Thanksforyour

.Haveanicetrip!cooperationattentionboardUnit5WaitingandBoarding民航服務英語PartIVAdditionalKnowledgeBriefIntroductiontoEmiratesEmirates

isanairlinebasedat

DubaiInternationalAirport

in

Dubai,UnitedArabEmirates.ItisthelargestairlineintheMiddleEast,operatingover2,500flightsperweek,fromitshubatTerminal3,to

122cities

in74countriesacrosssixcontinents.Theairlineranksamongstthe

top10carriersworldwide

intermsof

revenue

and

passengerkilometres,andhasbecomethelargestairlineintheMiddleEastintermsofrevenue,fleetsize,andpassengerscarriedasof2007.

In2011theairlinewasthe

fourth-largest

airlineintheworldintermsofinternationalpassengerscarried,

and

largestintheworldintermsofscheduledinternationalpassenger-kilometres

flown.

Emirateshasbuiltupastrong

brandname

asaleaderintheaviationindustry,particularlyintermsofserviceexcellence,anditsveryrapidgrowth,coupledwithconsistentprofitability.Unit5WaitingandBoarding民航服務英語PartIVAdditionalKnowledge2.BriefIntroductiontoDubai

Inthe1820s,DubaiwasreferredtoasAlWaslbyBritishhistorians.FewrecordspertainingtotheculturalhistoryoftheUAEoritsconstituentemiratesexistandbecauseoftheregion'soraltraditions,folkloreandmythwerenotwrittendown.AccordingtoFedelHandhal,aresearcherinthehistoryandcultureoftheUAE,thewordDubaimayhavecomefromthewordDaba(aderivativeofYadub,whichmeanstocreep);referringtotheslowflowofDubaiCreekinland.Today,DubaiCityhasemergedasaglobalcityandabusinesshub.AlthoughDubai'seconomywasbuiltontheoilindustry,theemirate'smodelofbusinessdrivesitseconomy,withtheeffectthatitsmainrevenuesarenowfromtourism,realestate,andfinancialservices,similartothatofWesterncountries.Dubaihasrecentlyattractedworldattentionthroughmanyinnovativelargeconstructionprojectsandsportsevents.ThisincreasedattentionhashighlightedlabourrightsandhumanrightsissuesconcerningitslargelySouthAsianworkforce.Unit5WaitingandBoarding民航服務英語PartIVAdditionalKnowledgeExercise1

Checkthewords.

Exercise2

MatchthefollowingwordsortermswiththeChineseexpressions.emiratescontinentoperatecommercialscheduleparticularlyconsistentprofitabilitytrendsettersconsecutiveEmirates 中東Dubai 全球的Global 勞動力Workforce 阿拉伯聯(lián)合酋長國MiddleEast 迪拜Unit5WaitingandBoarding民航服務英語PartIVAdditionalKnowledgeExercise3

Ans