新高考英語一輪復(fù)習(xí)講練測(cè)第32講 應(yīng)用文寫作之投訴信（練）（解析版）

第32講投訴信（模擬精練）書面表達(dá)1．（2023·重慶江北·高三開學(xué)考試）假如你是中學(xué)生李華，最近在某個(gè)購物網(wǎng)站上購買了一雙運(yùn)動(dòng)鞋，但到貨后發(fā)現(xiàn)了一些問題，請(qǐng)給該網(wǎng)站寫一封投訴信，投訴信內(nèi)容如下表：要點(diǎn)：1.寫信目的；2.不滿之處；3.表達(dá)期望（重新郵寄或退款）。注意:1.書信內(nèi)容包括以上要點(diǎn)；2.詞數(shù)80左右（書信格式已給出，不計(jì)入總詞數(shù)）；3.可適當(dāng)增加細(xì)節(jié)，以使行文連貫。DearSirorMadam,___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yours,Lihua【答案】DearSirorMadam,I’mwritingtocomplainaboutthesportsshoeswhichIboughtfromyourwebsite.ThismorningIreceivedtheshoesontime,butIregrettosaythatthere’ssomethingwrongwiththem.Firstly,I’mprettysureIaskedyoutosendmeawhitepair.Themomentthemailboxarrived,Icouldn’twaittoopenit,onlytofindaredone.Tomakethingsworse,Ineeda40sizewhileyousentmeasize39,whichistoosmallforme.WereIinit,Iwouldgetachingfeet.Anditisofsuchbadquality—oneofthemevengetsloosethread.MyconcerniswhetheryouwillreturnmethemoneyorhavetheshoesreplacedandIwonderwhowillpaythepostage.Iamlookingforwardtoyourearlyreply.Yours,Lihua2．假設(shè)你是李華，最近你在使用某中學(xué)生英文報(bào)的過程中發(fā)現(xiàn)了一些問題。請(qǐng)你用英語給該報(bào)美籍負(fù)責(zé)人Smith寫一封投訴信，內(nèi)容包括：1.寫信的目的；2.投訴的問題（有語法與拼寫錯(cuò)誤、一些閱讀材料陳舊、紙張質(zhì)量不如以前）；3.希望得到的結(jié)果。注意：1.詞數(shù)100左右；2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。參考詞匯：投訴complainDearMr.Smith,_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yours,LiHua【答案】DearMr.Smith,I’mwritingtocomplainaboutsomeproblemswithyournewspaper.Firstofall,therehavebeenspellingandgrammaticalmistakesinthenewspaper,whichhasgreatlyinfluencedmystudying.Evenworsethanthat,someofthereadingmaterialsareoldsotheyareboringforustoread.Also,I’mnotsatisfiedwiththepaperyouareusingnow,asitsqualityisnotasgoodasbefore.I’vebeenaregularuserofyournewspaperbutnowI’mcompletelydisappointed.Ireallyhopeyoucouldmakesomeimprovements.Thanksforyourconsideration.Iamlookingforwardtoyourearlyreply.Yours,LiHua3．假如你是李華，在一家商店購得一臺(tái)劣質(zhì)電腦，然后與營業(yè)員交涉，但營業(yè)員態(tài)度惡劣，不予受理。為此，你向經(jīng)理寫了一封投訴信。內(nèi)容主要包括：(1)自我介紹；(2)投訴的原因(3)希望換一臺(tái)新的電視機(jī)，否則全額退款。______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yours,LiHua【答案】Dearmanager,IamLiHua,oneofyourcustomers.Iamwritingtolodgeacomplaintaboutthepoorqualityofyourproduct.Theexperienceinyourshopisabitterdisappointmenttome.Foronething,thecomputerIboughttheotherdayfromyourcompanyturnedouttobeafake,whichruinedyourgoodreputation.Foranother,whenIwenttoyourshopforanexplanation,thesalespersonbehavedinarudemanner,turningadeafeartomyrequirement.ItisrequiredthatIshouldgetareplacement,orIshouldreceiveafullrefund.ThankyouforyourattentionandIamlookingforwardtoyourearlyreply.Yours,Lihua4．假定你是李華，你鄰居的女兒每天中午都在家彈鋼琴，給你的網(wǎng)課學(xué)習(xí)和生活帶來了很大的困擾。請(qǐng)你給鄰居Mrs.Li寫一封投訴信，內(nèi)容要點(diǎn)包括：1.說明困擾你的問題；2.投訴的原因；3.解決問題的建議。注意：1.詞數(shù)80字左右；2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【答案】DearMrs.Li,I’mLiHua,aneighborlivingnexttoyourhouse.I’mwritingtoexpressmydissatisfactionaboutthenoiseyourdaughterhasbeenmakingrecently.Thereasonformydissatisfactionisthatitisatnooneverydaythatyourdaughterpracticesplayingthepiano,whichgreatlyaffectsbothmylifeandonlinestudy.Foronething,asahighschoolsenior,I’mengagedinmakingpreparationsforCollegeEntranceExamination.Therefore,thenoisemakesithardformetoconcentrateonmystudy.Foranother,althoughoccasionallythemusicyourdaughterplayssoundswonderfulitdisturbsmeandIfinditdifficulttogetenoughsleep.Isincerelyhopethatyourdaughtercanadjustthetimeandplaceofpracticing.Iwouldappreciateitifyoucouldsolvetheproblemassoonaspossible.Yoursfaithfully,LiHua5．假設(shè)你是李華，最近跟父母去國外旅行時(shí)所居住的旅館服務(wù)不好。請(qǐng)根據(jù)以下要點(diǎn)提示給旅館老板寫一封英文投訴信，信中應(yīng)包括下列內(nèi)容：1.空調(diào)不能正常運(yùn)行；2.浴室不干凈；3.晚上周圍噪聲很大，且不給更換房間；4.服務(wù)員態(tài)度隨意，漠不關(guān)心。注意：1.詞數(shù)100左右；2.短文須包括所給要點(diǎn)，但不必逐句翻譯；3.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫；4.文章的開頭和結(jié)尾已給出，不計(jì)入總詞數(shù)。DearSirorMadam，Iamwritingtocomplainaboutyourhotelservice.MyparentsandIhadaterriblestayinRoom512.__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Lookingforwardtohearingfromyou.Yoursfaithfully，LiHua【答案】DearSirorMadam，Iamwritingtocomplainaboutyourhotelservice.MyparentsandIhadaterriblestayinRoom512.Firstly,theairconditionerwouldn'twork.WhenIaskedthestaffforhelp,noonecame.Secondly,Ifoundthebathroomratherdirty.Whatwasworse,thenoiseoutsidewassoloudthatwewereunabletosleepatnight.Iaskedtochangerooms,butwasrefusedforthereasonthatthehotelwasfull.Itwassurprisingthatthehotelstafftreatedusinaverycasualandindifferentmanner.Fortheabovereasons,Ihavetosaythattheserviceinyourhoteliscompletelyunacceptableatsomanylevels.Therefore,Ihopeyoucanapologizeandrefundmymoney.Lookingforwardtohearingfromyou.Yoursfaithfully，LiHua6．假如你是李華，周末在書店購買了一本英文小說?；丶液竽惆l(fā)現(xiàn)書本有質(zhì)量問題，與店員理論，其服務(wù)態(tài)度不好，因此你決定給書店經(jīng)理寫一封投訴信。內(nèi)容包括：1.反映存在問題；2.提出解決方案。注意：1.寫作詞數(shù)應(yīng)為80左右；2.請(qǐng)按如下格式在答題卡的相應(yīng)位置作答。DearManager,__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Sincerely,LiHua【答案】DearManager,IamwritingthislettertocomplainaboutsomeproblemsIhavecomeacrossrecentlyinyourbookstore.YesterdayIboughtanEnglishnovelwithanelaboratelydesignedcover.ButlaterIfoundthatseveralpagesofthebookwerecrackedandbefouled.Whatisworse,themisprintsspreadeverywhereinthebookandseriouslyaffectedmycomprehension.Iwenttoyourbookstoretorequireareplacement.Surprisingly,yourstaffturneddownmyrequestrudelyandevendeniedthepoorqualityofthebook.Now,I'mwonderingwhetheryoucanrefundorexchangeanewoneforme.Inthemeantime,I'dliketoappealtobetterserviceofyourstaff.Anearlyresponsewillbeappreciated.Sincerely,LiHua7．假定你是李華，你在上周日搭坐102號(hào)公交車，該公交車司機(jī)的不文明行為讓乘客很憤怒。于是你向公交車公司寫一封投訴信。要點(diǎn)如下：1.司機(jī)的不文明行為（大聲講話、緊急剎車、態(tài)度粗魯?shù)龋?.希望盡快查清此事。注意：1.詞數(shù)100左右；2.可適當(dāng)增加細(xì)節(jié)，以使行文連貫。___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【答案】DearSir,IamLiHua.Iamwritingtocomplainaboutoneofyourbus-drivers’improperandrudebehaviors.LastSunday,IwastakingtheNo.102buswhosedrivernotonlykeptontalkingwithamanloudlybutalsodroveveryfast.Sosomepassengersadvisedhimtoconcentrateondriving,buthedidn’tpayanyattention.What’sworse,hedroveevenfaster.Thenanotherpassengercouldn’tbearit,askingthedrivertokeepthepassengers’safetyinmind.Butthedriverstoppedthebussosuddenlythatallthepassengersnearlylosttheirbalance.However,hedidn’tapologizebutsaidrudely“It’snoneofyourbusiness.”Isincerelyhopeyoucaninvestigatethisincidentandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.Sincerelyyours,LiHua8．假定你是李華，是某國際學(xué)校學(xué)生會(huì)生活部長(zhǎng)。近期同學(xué)們反映學(xué)校的餐廳有較多問題，請(qǐng)你給餐廳負(fù)責(zé)人Mr.White寫一封投訴信。內(nèi)容包括:1.寫信目的；2.投訴的具體問題；3.希望問題早日解決。注意:1.詞數(shù)80詞左右。2.可適當(dāng)增加細(xì)節(jié)，以使行文連貫。________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【答案】DearMr.White,I’mLiHua,headofthelifedepartmentoftheStudents’Union.Onbehalfofthestudents,I’mwritingtoexpressourdissatisfactionwiththeschoolcafeteria.First,ithasalimitednumberofdishesandthedailyspecialsarethesameeachweek.Secondly,thereisalackofhealthyfood,suchassaladsorfishonthemenu.Anotherthingisthatwehavetostandinlineforalongtimebeforewecangetthemeal.Wewouldmuchappreciateitifyoucouldattendtothismatterassoonaspossible.Yourssincerely,LiHua9．假定你是牛津中學(xué)（OxfordAcademy）的交換生李華，近期當(dāng)?shù)卣當(dāng)M決定停辦你校附近的公辦養(yǎng)老院。請(qǐng)你給當(dāng)?shù)刂鞴懿块T寫一封投訴信，希望取消該決定。內(nèi)容包括：1.陳述面臨的問題；2.強(qiáng)調(diào)養(yǎng)老院的重要性；3.提出自己的希望。注意：1.詞數(shù)100左右；2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。______________________________________________________________________________________________________________________________________________________________________________________________【答案】DearSir/Madam,I’mLIHua,anexchangestudentfromOxfordAcademy.It’ssaidthatastate-runnursinghomenearmyschoolisabouttobeclosed.Asisknowntoall,thenursinghomeisessentialforsomeoldpeoplewhosechildrencan’tsparetimetotakecareofthem.Therefore,tostoprunningitwillundoubtedlybringinconveniencetotheirlives,doingharmtotheirmentalandphysicalhealth.Inaword,Isincerelyhopethedepartmentconcernedcancancelthedecisionandensureastablelivingenvironmentfortheelderly.Yours,LiHua10．假定你是李華，上個(gè)月你和同學(xué)參加某海外旅行社組織的海外研學(xué)活動(dòng)時(shí)遭遇了諸多問題。請(qǐng)根據(jù)所給提示，用英語給該海外旅行社的負(fù)責(zé)人寫一封投訴信，內(nèi)容包括：1.寫信目的；2.說明投訴原因（行程安排緊湊、學(xué)習(xí)時(shí)長(zhǎng)不足、住宿條件惡劣等）；3.你的訴求。注意：1.詞數(shù)100左右（開頭和結(jié)尾已給出，但不計(jì)入總詞數(shù)）；2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。DearSirorMadam,IamLiHua.______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yourssincerely,LiHua【答案】DearSirorMadam,IamLiHua.MyfriendandIjoinedanoverseasstudytourwhichwasorganizedbyyourcompanylastmonth.I’mwritingtomakeacomplaintaboutyourservice.Firstofall,wehadsuchatightschedulethatwedidn’thaveenoughtimetoenjoythetouristattractions.Second,asstudents,wehadhopedtoseemoreAmericanuniversities.However,wespenttoomuchtimetraveling.Worsestill,thehotelroomswereinsuchapoorconditionthatwehaddifficultyfallingasleepatnight.Idohopeyou’llapologizetousandsomemeasureswillbetakentopreventsuchthingshappeningagain.I’dappreciateitifyoucouldgivemeanearlyreply.Yourssincerely,LiHua11．假定你是李華，兩月前你從海外代購網(wǎng)店訂購了一套書蟲系列讀物，昨天才到貨，且包裝破損，數(shù)量不足。請(qǐng)你根據(jù)以下提示，給該店店主Bob寫一封投訴信：1.介紹購物情況；2.反應(yīng)存在問題；3.提出解決問題的方案。注意：1.詞數(shù)100左右；2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫；參考詞匯：complaintn.投訴BookwormSeries書蟲系列讀物_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【答案】DearBob,Iamoneofyourcustomers.IorderedasetofBookwormSeriesonyourwebsitetwomonthsago,butIdidn’treceivethemuntilyesterday.Andmuchtomydisappointment,thebooksweresopoorlypackedupthatthecoverofonebookwastorn.Tomakemattersworse,itisnotacompleteset,asIfoundonebookmissing.Iamsorrytohavereceivedsuchpoorservice,andIbelieveIhaveeveryrighttoaskyoutodealwiththisproblem.Ihopethatyoueitherreturnmymoneyordeliveranewsetofbookstome.Besides,I’dliketobeinformedoftheprocessofyourdealingwithmycomplaint.Lookingforwardtoyourreply.Yours,LiHua12．假設(shè)你是李華，在一家網(wǎng)店購買了一件羽絨服。昨天收到后發(fā)現(xiàn)羽絨服后背有個(gè)洞，你給賣家打了幾次服務(wù)電話，對(duì)方電話卻一直占線。請(qǐng)你給賣家MissMary寫一封投訴信。內(nèi)容包括:1.描述羽絨服的質(zhì)量問題；2.提出解決問題的具體要求。注意:1.詞數(shù)80左右；2.可適當(dāng)增加細(xì)節(jié)，以使行文連貫。參考詞匯:羽絨服downjacket________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【答案】DearMissMary,IamwritingtocomplainaboutthedownjacketIpurchasedfromyouronlinestorerecently.Whencheckingthejacket,Ifoundanobviousholeontheback.Idialedyourservicenumberseveraltimes,onlytofinditwasbusy,makingmeextremelyannoyed.I’dlikeyoutoeitherchangeitforanewoneorgivemeafullrefund?Bytheway,howshallIsendthisjacketbacktoyou?Lookingforwardtoyourearlyreply.Yours,LiHua13．假如你叫李華，最近在某個(gè)購物網(wǎng)站上購買了一件夾克，但在到貨后發(fā)現(xiàn)夾克存在一些問題。請(qǐng)給該網(wǎng)站寫一封投訴信，內(nèi)容應(yīng)包含如下要點(diǎn)：1.寫信目的；2.投訴內(nèi)容：夾克顏色和尺寸出錯(cuò)等；3.期望得到的解決方式。注意：1.書信內(nèi)容包括以上要點(diǎn)；2.詞數(shù)80左右（書信格式已給出，不計(jì)入總詞數(shù)）；3.可適當(dāng)增加細(xì)節(jié)，以使行文連貫。DearSirorMadam,___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Iamlookingforwardtoyourearlyreply.Yourssincerely,LiHua【答案】DearSirorMadam,I’mwritingtocomplainaboutthejacketwhichIboughtfromyourwebsite.ThismorningIreceivedthejacketontime.Iregrettosaythatthere’ssomethingwrongwithit.Firstly,I’mprettysureIaskedyoutosendmeapurpleone.Themomentthemailboxarrived,Icouldn’twaittoopenit,onlytofindaredone.Tomakethingsworse,Ineedasize170-88Awhileyousentmeasize175-92B,whichistoolargeforme.WereIinit,Iwouldbeaclown.Anditisofsuchbadquality—thezipperdoesn’tworkatall!MyconcerniswhetheryouwillreturnmethemoneyorhavethejacketreplacedandIwonderwhowillpaythepostage.Iamlookingforwardtoyourearlyreply.Yourssincerely,LiHua14．假定你是李華，上周六，你有一次不愉快的就餐經(jīng)歷，對(duì)餐廳的服務(wù)員態(tài)度非常不滿意。于是你給該餐廳老板寫一封投訴信。要點(diǎn)如下：1.問題：牛肉面有蒼蠅，服務(wù)員態(tài)度粗魯。2.要求：餐廳賠禮道歉。注意：1.詞數(shù)80左右。2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。3.開頭語和結(jié)束語已為你寫好。________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【答案】DearSir,IamLiHua,afrequentcustomerinyourrestaurant.IhavebeenpleasedwithyourexcellentserviceforyearsbutnowI’mwritingtoexpressm