導游服務英語課件：Farewell

Farewell

Lead-in

Biddingfarewelltoguestsmarkstheendofatourguide’sservice.Whereveritisarrangedtobe,itisofequalimportancetothegreetingsandshouldbeconductedwithsincerity.Ifanythingundesirablehappensatthelastminute,itmayruintheentireexperienceofatour.Therefore,aqualifiedtourguideshouldbethoughtfulandenthusiasticthroughouthisserviceandtrytomakethefarewellimpressiveandeverlasting.

BasicProcedure

1.Reviewthetripofthegroupandgiveyourthankstothetouristsfortheircooperation.2.Expressyourfriendlinesstothetouristsandyourreluctanceanregrettoseparatewiththem.3.Invitesuggestionsandopinionsfromthetourists.4.Offerapologiestothetouristsifthingsonthetourwerenotgoingsmoothlyorifthetouristsarenotsatisfiedwiththeservicetheyhavereceived.5.Expressyourgoodwishestothetourists.

Farewell

Topic1:SpeakingFarewellattheAirport

FarewellattheLastDinnerinChina

Training

123Topic1:Speaking

Activity1:Reading

Readthetwodialoguesandpractice.Learnthewordsandexpressions.Speakoutthemainideaofthetwodialogues.Topic1:Speaking

Activity2:Roleplay

Task

MakeafarewellspeechtoaCanadiantourgroupthathasjustfinishedtheir20-daystripinChina.

Topic1:Speaking

Activity2:Role-play

Requirement

First,disscusstherole-playwithyourgroup,andthenpracticewhatyouwouldsayinthissituation.Bepreparedtoperformtherole-playinfrontoftheclass.Theteacherandotherstudentswilldiscussandcompareeachrole-playpresentedandmakecommentsonhowitcanbeimproved.Topic1:Speaking

FarewellSpeechLadiesandgentlemen,ThetimehasgonesoquicklyandyourtriptoChinaisdrawingtoaclose.AnoldChinesesayingsays:”Thereisnobanquetwithoutending.”It’sapitythatyoucannotstayinourcountryanylonger.

Topic2:TheRemarksofTourGuide

Allowme,then,tomakethisopportunitytosaysomethingbywayofafarewell.Atfirst,Iwishtothankyouallforyourcooperationandsupportyouhavegivenusinthepastseveraldays.Youhavekeptgoodtimeduringthewholeprocession,whichmadethingsgosmoothlyforus.Youhavebeenveryattentivewhenwehadanythingtotellyou.Meanwhile,youalsohavegivenussuggestionsonhowtobetterourserviceintime.Topic2:TheRemarksofTourGuide

Then,Iwouldliketotellyouthatit’smyhonortobeyourguideduringyourstayinChina.Ihavehadtheopportunitytomeetyouandwehavespentalotoftimetogether.Idohopeyouhaveenjoyedyourtimehere.WehavetriedourbesttomakeyoucomfortableandpleasantinChina.Ifthereisanopportunityforyoutocomehereagain,pleasefeelfreetocallonus.

Topic2:TheRemarksofTourGuide

Acoupleofdaysago,wemetasstrangers,buttoday,wesaygoodbyetoeachotherasfriends.Thereisansaying:“Agoodfriendfromafarbringsadistantlandcloser.”Ihopeyou’llshareyourhappymemoriesofthetripwithyourfriendsandfamilieswhenyougobacktoyourcountry.I’mlookingforwardtoseeingyouagaininthefuture.

Topic2:TheRemarksofTourGuideThankyouforyourcooperationandsupportagain.Haveagoodjourney.

Taskone

Allstudentsintheclassroomaredividedintoseveralgroupstodisscussfarewellspeech.

PracticeTasktwo

Afterdiscussion,eachgroupchoosearepresentativetomakeapresentation,andthentheteachershouldgivethecommentonthestudent’sanswer.Topic2:TheRemarksofTourGuide

SteponeRead

Readthepassagewiththequestionstheteachergivenandspeakoutthemainideaofthepassage.Topic3:SupplementaryReading

Steptwolearn1.Checkthetimeinthetourplan,thescheduleoftransport,timeontheticket.核實計劃表時間、時刻表的時間、票面的時間。2.Ifthereisanychange,informthetravelserviceinthenextdestinationsothatthegroupwilltravelsmoothly.如果交通有變動，立刻通知下一站接待方，妥善處理各項的銜接工作。3.fthegroupisleavingChina,confirmtheplanetickets72hoursinadvance.若是出境團隊，應在72小時前和領隊確認機票。Topic3:SupplementaryReading

Stepthreepractice

Readthepassageworkinpairs.Topic3:SupplementaryReading

EtiquetteofCompliment

Apparentlythecommendationistopraiseaperson’ssuperiorquality,theoutstandingability,thesplendidwork,theappearance,theclothingandpersonaladornmentsaswellasagoodpersonalqualities.Infact,itisofimportantmeaningtopreserveandpromotetheinterpersonalrelationships.Thepeoplehaveakindofmentaldispositiontolistentothepraisewordsmoreorless.Appropriatepraisewillwinthegoodwilloftheotherside,carryonthehumanrelationssmoothlyandwillmaketheinterpersonalTopic4:SocialEtiquette

relationshipsharmonious.

Therearemanybigdifferencesbetweenfunction,way,objectandrestrictionfactorandsoonduetotheimpactofaspecificculture.ComparedwithChinese,thewesternpeoplepaymoreattentiontothepraising,andarewillingtolistentootherpeople’scompliment,butarealsogladtopraiseothers.Thefollowingexpressionscandothejobwhilepresentingcomplimentstoothers:Topic4:SocialEtiquette

1.Youlookgreattoday.2.Youdidagoodjob.3.We’resoproudofyou.4.I’mverypleasedwithyourwork.5.Thisisreallyaniceplace.6.You’reveryeloquent.7.Youalwaysknowtherightthingtosay.Topic4:SocialEtiquette

10.Everythingtastesgreat.11.Yourson/daughterissocute.12.You’reveryprofessional.13.You’regotagreatpersonality.14.You’resosmart.15.Youhaveagoodsenseofhumor.16.Youhaveagoodtaste.17.YourChineseisreallysurprising.18.Youhaveaverysuccessfulbusiness.Topic4:SocialEtiquette

CultureNote英語稱呼外國人為“alien或foreigner”，但這都不是很好的說法。有永久居留權(quán)的人所持的綠卡稱為“alienregistrationcard”，卻很容易讓人想到電影“外星人”，放佛是外國人都是從外星來的。

CultureNote

CultureNote其實外國人也不喜歡被稱為“外人”，雖然英語譯為foreigner，但聽起來總有點排外的感覺。最好的方法是事先詢問對方的出身地再以American、British、German等國別稱呼。如果不分國籍的話可以一致稱為“peoplefromothercountries”，這么一來就能保持中立，不傷害任何人。

CultureNote

CultureNote國人常會說“我們中國人”（WeChinese），這種說法在不懂中文的人聽來還是不舒服。因為“我們”的說法好像排除了所有其他國籍的人，反過來說：“YouAmericans”（你們這些美國人），聽起來也讓人覺得不舒服，英語雖然常在國籍之前加“we或you”，但是聽起來多少都有刻意區(qū)別的意思，應該說theJapanese、Americans、someAmericans比較好。

CultureNote

Americansareveryinterestedintraveling.SomepopularplacestovisitareFrance,UnitedKingdom,Mexico,Egypt,Japan,andSingapore.Manypeoplegoonvacationwithtourgroups.However,alotofpeoplegowithoutagroup.Theyarecalled“independenttravelers.”KnowledgeConnection

FamiliesliketotaketripsinsideAmerica.Therearesomanythingstoseeanddo.TheNationalParks,likeYosemiteandYellowstone,areverypopular.Soaresomecities,likeNewYorkandWashington,D.C.Ofcourse,everyonelovesDisneylandandDisneyWorld.KnowledgeConnection

Peopledon’t’carrymuchcashwiththem.Manypeopleusetraveler’schecksandcreditcard.Also,theyusebankcardstogetmoneyfrombankmachines.It’ssoeasytospendmoneyonvacation.It’sluckytherearelotsofwaystocarrymoney!KnowledgeConnection

譯文

美國人非常喜歡旅游，受歡迎的地方有法國、英國、墨西哥、埃及、日本及新加坡等。很多人會跟團旅游。但也有很多人不跟團，他們就是所謂的“自助旅行者”。很多家庭則喜歡在美國境內(nèi)旅游。美國境內(nèi)有太多可看及可做的事。國家公園，如優(yōu)勝美地和黃石公園，都非常受歡迎。有些城市也一樣，像紐約市和華盛頓特區(qū)。當然，每個人都喜歡迪斯尼樂園及迪斯尼世界。人們并不會帶很多現(xiàn)金在身，很多人會使用旅行支票和信用卡，他們也會用銀行卡從銀行提款機提款。在度假時是很容易就花掉很多錢的，而可以用多種方法攜帶金錢是很幸運的事。

ComposeaFarewellSpeech寫作技巧提示：歡送詞是導游接待工作的尾聲，是對行程的小結(jié)。這時導游與游客已經(jīng)熟悉甚至成為朋友。如果說“歡迎詞”給游客留下美好和深刻的第一印象是重要的，那么，在送別時致好的“歡送詞”，將會給游客留下的印象是持久和眾生難忘的?！皻g送詞”除要有好的文采外，更要有感情包含其中。規(guī)范的“歡送詞”應包含5個要素：表示惜別、感謝合作、小結(jié)旅游、征求意見、期盼重逢。Topic5:Writing

ComposeaFarewellSpeech

表示惜別是指在歡送詞中應含有對分別的惋惜留戀之情，講此內(nèi)容時不可嬉皮笑臉，以免留下人走茶涼的印象。感謝合作是指感謝游客在旅游過程中對導游工作的支持、合作、幫助和諒解。小結(jié)旅游是指與游客一起回憶一下這段時間所游覽的項目或參加的活動等，幫助游客加深印象，將感官的認識上升到理性的認識。征求意見是詢問游客在導游過程中我們還存在著哪些不足，希望大家批評指正，以便下次接待能讓游客更加滿意。期盼重逢時要表達對游客的情誼，希望能再次為游客服務。Topic5:Writing

Sample

Situation:AtourgroupfromCanadawillgobackhomeaftertheirvisit.MissLiXiao,alocalguidefromChinaInternationalTravelService,isdeliveringafarewellspeechtothetouristsonbehalfofChinaInternationalTravelService.Topic5:Writing

Sample

Ladiesandgentlemen,TimesfliessoquicklyandyourvisittoShandongprovinceisdrawingtoaclose.Beforeyourleaving,Iwouldliketosayafewwords.Firstthankseverybodyinthegroupforhavingbeenveryco-operative,friendly,understandingandpunctual.Asyourtourguide,Ifeelprettyappreciated.Ihopeyouenjoyedyourvisitinghere,an