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KPMGglobalAIinfinancereport
TransformingintoanewerawiththeAI-empoweredfinancefunction
KPMG.MaketheDifference.
KPMGInternational|
/AIinFinance
Contents
03Foreword
04Researchbackground
05AImaturityframework
07TransformingfinancethroughAI
10HowAIleadersdriveROI
15OvercomingbarrierstoAIusage
18Shiftsinfinancialreporting
21Conclusionandkeyrecommendations
KPMGglobalAIinfinancereport2
?2024CopyrightownedbyoneormoreoftheKPMGInternationalentities.KPMGInternationalentitiesprovidenoservicestoclients.Allrightsreserved.
Forewo
rdResearchbackgroundAI
maturityframework
TransformingfinancethroughAI
HowAIleadersdriveROI
OvercomingbarrierstoAIusage
Shiftsinfinancialreporting
Conclusionandkeyrecommendations
Foreword
Artificialintelligence(AI)hasalreadybeguntotransformbusinessprocessesandcapabilities—andfinanceisinthevanguardofthischange.
InApril2024,KPMGInternational
conductedastudy
among1,800
companiesspreadacross10majoreconomiesandfoundthatalmostthree-quarterswerealreadyusingAItosomedegreeintheirfinancialreportingprocesses,withvirtually100percentexpectingtodoso
withinthenextthreeyears.
Ordinarily,onewouldwaitayearormorebeforeconducting
follow-upresearch—butAIisnoordinarytopic.Suchisthepaceofitsdevelopment—andthespeedofitsadoption—thatwe
decidedtocarryoutfurtherresearchinSeptember2024tosee
whathadchanged.Wesignificantlyexpandedtheresearchsample,wideningthenumberofcountriesandterritoriesfrom10major
marketsinNorthAmerica,Europe,andAsiato23developedandemergingmarketsacrossallworldregions.
Theresult?Sureenough,AIhasalreadymovedonsignificantlyinonly
halfayear.MorecompaniesarerollingoutAI,andnotonlywithintheirfinancialreportingprocessesbutacrosswiderareasoffinance,includingtreasurymanagement,riskmanagement,andtaxmanagement.Morecompaniesaremovingontothe“hotticket”ofgenerativeAI.
Andalthoughadoptioninemergingeconomiesisbehindthatofmajormarkets,thegapisnothuge.AIistrulyaglobalphenomenon,anditisbeingadoptedbyfinanceteamseverywhere.
Thereasonsaren’thardtouncover.EmbeddingofAIcanoffera
rangesignificantandtangiblebenefitsincludingfaster,moreefficientprocesses,moregranulardataanalysisandaccuracy,andbetter
predictivepower.Thissupportsfinancestafftogetmoredoneandfasterandspendmoretimeonvalue-addingtasks.
Asaresult,AIisyieldingsignificantROI.Amongthecohortofleadingadoptersweidentifiedinourresearch,57percentsaythatROIisnotjustmeetingexpectations,itisbeatingthem.Evenamongbusinesses
intheearlierstages,nearly30percentsaythesame.That’saremarkableachievement.
Whiletherearebarrierstoovercomeandriskstoavoid,theeffortisworthitbecausethebenefitsarereal–andbecausethebenefitswillaccelerateoverthecomingyears.As‘AIFinanceAgents’enterthe
organization,providingdiverseexperiencesandinsightsatthespeedoflight,collaboratingacrossgeographiesandsiloesatthespeed
oflight,wecanonlybegintoimaginethepowerofanAIenabled
Financefunction.CFOsandtheirteamsshouldbepreparingthewayrightnow.
Inallofthis,thereisakeypartforauditorstoplay.Theroleofthe
auditorisevolvingascompanieslooktothemforsupportaround
reviewsoftheirAIcontrols,governancematurityassessments,andattestationofthetechnologybeingused.Companiesalsoexpect
theirauditorstouseAIwithintheirownauditingprocesses,bringingthemasmarter,morereal-time,andinsight-ladenauditexperience.
WehopethisreportbringsyoufreshandilluminatinginsightsthatcanhelpyouinyourownAIjourney.Toprovidefurtherassistance,wehavedevelopeda
KPMGAImaturitybenchmarkingtool
tohelpyouassessyourprogressandidentifyfurtherkeyactionstotake.
Withoutdoubt,AIisagame-changer.AndKPMGprofessionalsareheretohelpyounavigatewhatisalreadyoneofthebiggestbusinesstransformationssincetheinternetitselfwasborn.
DavidRowlands
GlobalHeadofAIKPMGInternational
KPMGglobalAIinfinancereport3
?2024CopyrightownedbyoneormoreoftheKPMGInternationalentities.KPMGInternationalentitiesprovidenoservicestoclients.Allrightsreserved.
Foreword
ReserchbackgroundAI
maturityframework
TransformingfinancethroughAI
HowAIleadersdriveROI
OvercomingbarrierstoAIusage
Shiftsinfinancialreporting
Conclusionandkeyrecommendations
Researchbackground
InApril2024,KPMGsurveyed
1,800companiesheadquartered
in10majormarketsacross
NorthAmerica,Europe,
andASPACabouttheirprogressinusingAIforfinancialreporting.
Tobetterunderstandglobaltrends,wealsowidenedthecountrycoveragefromtheoriginal10majormarketsto
23industrializedand
emergingeconomiesinNorthandLatinAmerica,Europe,Asia-Pacific,
theMiddleEast,and
Africa.
Giventhefastpaceof
technologicalchange,in
September2024weconductedasecondsurveyof
Theexpandedstudysurveyedawidergroupofexecutivesacrossfinanceatcompaniesinthesameindustriesandrevenuesizes
sampledinourApril2024study.Toconductthisbroaderanalysis,weincreasedthenumberof
respondentsfrom
1,800to2,900.
financialexecutivesontheiruseofAI.Toprovidedeeperinsights,weexpandedthescopeofourAIresearchbeyondfinancialreportingtoencompasstheentirefinancefunction,
includingaccounting,risk,taxoperations,and
treasurymanagement.
KPMGglobalAIinfinancereport4
?2024CopyrightownedbyoneormoreoftheKPMGInternationalentities.KPMGInternationalentitiesprovidenoservicestoclients.Allrightsreserved.
Foreword
Researchbackground
AImaturityframework
TransformingfinancethroughAI
HowAIleadersdriveROI
OvercomingbarrierstoAIusage
Shiftsinfinancialreporting
Conclusionandkeyrecommendations
TheAImaturityframework
ToassesshowAIisadvancingforfinancialreportingandacrossfinance,wecreatedanAImaturityframeworkbasedonthreesurveyquestions.
?Overthepastsixmonths,howmuchprogresshasyour
companymadeintheuseofAI,specificallyinfinancial
reporting?Howmuchprogressdoesyourcompanyplantomakeinthreeyears?
?Overthepastsixmonths,howmuchprogresshasyourcompanymadeintheuseofgenerativeAI,specificallyin
financialreporting?Howmuchprogressdoesyourcompanyplantomakeinthreeyears?
?HowmuchprogresshasyourorganizationmadeinleveragingAIacrossthefollowingfinancialareas?(Riskmanagement,treasurymanagement,accounting,financialplanning,andtaxoperations,reporting,andplanning).
Basedonresponsestothesequestions,respondentswere
groupedintothreecategories:18percentwerebeginnersinAI
usage,58percentwereimplementers,and24percentwereleaders.
Maturitybreakdown
LeadersImplementers
24%58%
18%
Beginners
KPMGglobalAIinfinancereport
?2024CopyrightownedbyoneormoreoftheKPMGInternationalentities.KPMGInternationalentitiesprovidenoservicestoclients.Allrightsreserved.
KPMG’sAIMaturity
AssessmentTool:Howdoesyourorganizationmeasureup?
Isyourorganizationaleader,
implementer,orbeginner?KPMGhas
developeda
benchmarkingtool
designedtohelporganizationsassesstheir
progressintheAItransformationjourney.Takeourquickassessmenttoseewhereyourorganizationstands.
Thiswillidentifystrengthsandweaknessesbasedonyouranswers—andhighlight
areasforprioritizedactionbasedonyourindustry.
5
Foreword
ResearchbackgroundAI
maturityframework
TransformingfinancethroughAI
HowAIleadersdriveROI
OvercomingbarrierstoAIusage
Shiftsinfinancialreporting
Conclusionandkeyrecommendations
Thematurityframeworkwasusedtolookatcompaniesmaturitiesbyrevenue,industryandregion.
41%
66%
59%
48%
25%
17%
Figure1:MaturitybyrevenueFigure2:MaturitybyindustryFigure3:Maturitybyregion
9%
24%
11%
Under$5B$5to$10BOver$10B
Financialservices
20%
52%
29%
Consumerandretail
18%
55%
27%
Industrialmanufacturing
15%
61%
24%
Technology,media,telecom
15%
62%
23%
Energy,naturalresources
18%
59%
23%
Healthcare,lifesciences
25%
59%
16%
27%
56%
17%
22%
60%
19%
20%
59%
22%
7%
65%
28%
37%
51%
12%
ASPACEuropeLATAMMEA
NorthAmerica
BeginnerImplementerLeader
Thestudysurveyedfinancialexecutivesandboardmembersat2900companiesacrosssixindustriesand23marketsinindustrializedandemergingeconomiesinNorthandLatinAmerica,Europe,Asia-Pacific,theMiddleEast,andAfrica.
KPMGglobalAIinfinancereport6
?2024CopyrightownedbyoneormoreoftheKPMGInternationalentities.KPMGInternationalentitiesprovidenoservicestoclients.Allrightsreserved.
Foreword
ResearchbackgroundAI
maturityframework
TransformingfinancethroughAI
HowAIleadersdriveROI
OvercomingbarrierstoAIusage
Shiftsinfinancialreporting
Conclusionandkeyrecommendations
Transformingfinance
throughAI
KPMGglobalAIinfinancereport7
?2024CopyrightownedbyoneormoreoftheKPMGInternationalentities.KPMGInternationalentitiesprovidenoservicestoclients.Allrightsreserved.
Foreword
ResearchbackgroundAI
maturityframework
TransformingfinancethroughAI
HowAIleadersdriveROI
OvercomingbarrierstoAIusage
Shiftsinfinancialreporting
Conclusionandkeyrecommendations
Incompaniesaroundtheworld,AI-empoweredfinanceteamsareemerging—adevelopmentthatisgeneratingarichrangeofbenefitstoorganizations.Theseincludeincreasedefficiencyandaccuracy,reducedhumanerror,fasterandbetterdata-baseddecision-making,lowercosts,andimprovedregulatorycompliance.
AIisagame-changerforfinance
OurresearchshowsthattheuseofAIisrapidlyexpandingacrossfinance:71percentofcompaniesareusingAIinfinance,41percentofthemtoamoderateorlargedegree.OrganizationsinNorth
America,ASPAC,andEuropearefurthestahead,whilethoseintheMiddleEast,Africa,andLatinAmerica,comprisingmostlyemergingmarkets,arethefurthestbehind.
Nonetheless,therearewidevariationsamongcompaniesin
industrializedandemergingmarkets.Forexample,whilecompaniesintheUS,Germany,andJapanarewellaheadinAIusage,other
majoreconomies,suchasItalyandSpain,arebehind.Thesamedichotomyisevidentinemergingmarkets,withChinaandIndiaaheadinAIusage,andSaudiArabiaandtheAfricancountrieswesurveyedfurtherbehind.
Riskmanagement
Treasurymanagement
Taxoperations,reporting
EmbracingAIinfinanceisnotjustaboutleveraging
advancedtechnology;it’saboutcultivatingafoundation
oftrust.Byprioritizingtransparencyandethical
practices,organizationscanharnessthepowerofAItoenhancedecision-making,optimizefinancialstrategies,andfosteracultureofaccountability,ultimatelydrivingsustainablegrowthandinnovation.99
SebastianSt?ckle
GlobalHeadofInnovationandAI,AuditKPMGInternational
AIusageisspreadingacrossallfinanceareas
CompaniesareturningtoAIineveryareaoffinance.Accordingtoourfindings,theaccountingandfinancialplanninggroupsarefurthest
aheadinusingAIbecauseofthepotentialbenefitsitbringstomanyoftheiractivities,fromimproveddataprocessingandfinancialreportingtoreal-timeinsightsandpredictiveanalysis.Currently,nearlytwo-thirdsofcompaniesarepilotingorusingAIforaccountingandfinancial
planning.
Otherareasoffinancearefollowingsuit:nearlyhalfofcompaniesarenowpilotingorusingAIfortreasuryandriskmanagement.Thiscangeneratebetterdebtmanagement,cash-flowforecasting,frauddetection,creditriskassessment,andscenarioanalysisinthetreasuryandriskmanagementfunctions.
Figure4:ProgressmadeintheuseofAIin?nanceareas
Financialplanning
10%23%30%28%9%
Accounting
10%26%28%23%14%
4%14%30%36%16%
3%22%24%38%13%
3%15%16%48%18%
SelectiveadoptionPilotingPlanningNoplans
Wideadoption
KPMGglobalAIinfinancereport8
?2024CopyrightownedbyoneormoreoftheKPMGInternationalentities.KPMGInternationalentitiesprovidenoservicestoclients.Allrightsreserved.
Foreword
ResearchbackgroundAI
maturityframework
TransformingfinancethroughAI
HowAIleadersdriveROI
OvercomingbarrierstoAIusage
Shiftsinfinancialreporting
Conclusionandkeyrecommendations
Taxmanagementtrailsbehindotherfinanceareas
Lessthanone-thirdofcompaniesarenowpilotingorusingAIfortaxmanagement,withabouthalfstillintheplanningstage.ProgressinAIusagehasbeendelayedformanyreasons,includingcomplexityoftaxregulations,lackofup-to-datedata,onerouslegacysystems,andtherelianceonhumanjudgmentformanytax-relateddecisions.
TaxisnotanareawhereformsoftraditionalAIlikemachinelearninghavebeenutilizeduptonow.Asaresult,theyhavefallenalittlebehind—butthatischangingwiththearrivalofGenAI.WithGenAI,somuchmoreispossiblefromataxperspective.99
ChristianStender
GlobalHeadofAITax&LegalKPMGInternational
FinanceunlocksvaluefromAIinvestments
FinanceteamsareinvestinginamixofAItechnologies,from
chatbotsandnaturallanguageprocessingtoanomalydetection
andcomputervision.Buttheyfindthemostvalueinsophisticatedtechnologies,suchasmachinelearning,deeplearning,andGenAI.
Overall,mostcompaniesreportthattheROIonusingthese
technologiesismeetingorexceedingexpectations—anoutcome
thatislikelytopropelAIusageacrossindustriesinthefuture.“AftercarefulevaluationofAIperformance,theROIofdeployedprojects
washighlysatisfactory.Theplanistodeployitforeverydepartment,makingnecessaryadjustmentstoimproveresults,”saidanAudit
CommitteeDirectorataJapanesehardwarecompany.
ThefocusonAIinfinanceispartofabiggerAItrendhappeningacrossindustries.Companiessurveyedonaveragearespendingabout8.5percentoftheirITbudgetsonAItechnologiesandsolutions.Thepercentagewilljumpto13.5percentoverthenextthreeyears.
“ThelackofsufficientdatacanhinderAImodeldevelopmentandaccuracy,”
explainedtheCTOofaUKconsumerpackagedgoodscompanythathasbeen
strugglingtouseAIfortaxcompliance.TheCFOofalargeAustralianbanksaidthattheiruseofAIfortaxcompliancehadbeenhinderedbydifficultyin“theintegrationofAIintoourexistingfinancialsystem”.
Figure5:ROIonAIinvestmentsin?nance
47%
32%
14%
5%
1%
Wellaheadofexpectations
Somewhataheadofexpectations
Meeting
expectations
Somewhatbelowexpectations
Wellbelowexpectations
KPMGglobalAIinfinancereport9
?2024CopyrightownedbyoneormoreoftheKPMGInternationalentities.KPMGInternationalentitiesprovidenoservicestoclients.Allrightsreserved.
Foreword
ResearchbackgroundAI
maturityframework
TransformingfinancethroughAI
HowAIleadersdriveROI
OvercomingbarrierstoAIusage
Shiftsinfinancialreporting
Conclusionandkeyrecommendations
HowAIleadersdriveROI
KPMGglobalAIinfinancereport10
?2024CopyrightownedbyoneormoreoftheKPMGInternationalentities.KPMGInternationalentitiesprovidenoservicestoclients.Allrightsreserved.
Foreword
ResearchbackgroundAI
maturityframework
TransformingfinancethroughAI
HowAIleadersdriveROI
OvercomingbarrierstoAIusage
Shiftsinfinancialreporting
Conclusionandkeyrecommendations
BasedonKPMG’smaturityframework,24percentofrespondentswereidentifiedasleaders.Leaderfirmstendtobeinthemid-implementationphaseacrossmostareasofAImaturity.However,thereareoneortwoareaswhereeachfirmismoreadvanced,inthecompletedphase.
LeadersembraceAIacrossfinance
MorethanthreetimesasmanyAIleadersasothersuseAIinfinance.Thiswidegapbetweenleadersand
othersispresentineveryfinancearea—inaccounting,forexample,88percentofleadershaveselectivelyorwidelyadoptedAIinaccountingvs.just19percentofothers.Eveninareaswhereleadershavenotmadeasmuchprogress—suchasriskmanagementandtaxreporting,wherejustoverhalfofleadersareselectivelyorwidelyusingAI—thegulfwithothersisstark.
InnovativeusesofAI
LeadersareusingAIinavarietyofinnovativeways.ACanadianbanksurveyedismergingAIwithblockchaintoensuresecureandtransparentfinancialtransactions.AFrenchlogisticscompanyisusingittocreateadaptivepricingalgorithmsthatoptimizepricesbasedoncurrentmarkettrends.AndamajorUSinsurancecompanyisdrawingonAIforperformanceevaluationandtrainingoffinancedepartmentemployees.
LeadersbetonGenAI
AIleadersalsoareembracingGenAI.Theyareusingitfordynamicreportandnarrativegeneration,forecasting
modelsandscenariogeneration,documentmanagement,compliancemonitoringandreporting,andautomatedtaxpreparation,amongotherapplications.
Forexample,theSVPoffinanceinanIrishmanufacturingcompanyisusingthetechnology“togeneratevariousfinancialscenariosandtheirpotentialimpactonourbusinesstoassistusinmakingstrategic
decisions.”
Morethan
threetimes
asmanyAIleadersuseAIinfinance,comparedtoothers.
AIisaversatiletoolforleaders
LeadersaremovingfasttodevelopdifferentusesforAIthatwillfreeupfinancialstafftofocuson
high-leveltasks.TheseusecasesshowtheartofthepossibleforothercompaniesexploringAIoptions.
Onaverage,leadershavesixusecasesforAI,almostdoublethenumberthatothershavedeveloped.
LeadersarewelloutfrontintheuseofGenAIforcomposingdocumentsandsummaries.LeadersarealsoaheadofothersinmoremundaneusesofAI,suchasforadministrativetasks,performanceevaluationandtraining,anddataentry—usecasesforabouthalformoreofleaders.
“WeareusingAIacrossourfinancefunction,andourteamhasbeenadoptingitwithease,”saidtheChiefAuditExecutiveofaFrenchconsumermarketscompany.
TheSVPofaccountingforaDutchaerospacespokeglowinglyaboutGenAI:“Ourcompanyhas
implementedGenAIaspartofacompany-wideinitiativetouseitfortaskssuchascontractanalytics,recruitmenttools,cyberthreatanalysis,andprocurement.Thisinitiativehasyieldedsatisfactoryresults,andweplantocontinueusingthistechnologytoachieveevenmoresignificantresults.”
KPMGglobalAIinfinancereport11
?2024CopyrightownedbyoneormoreoftheKPMGInternationalentities.KPMGInternationalentitiesprovidenoservicestoclients.Allrightsreserved.
Foreword
ResearchbackgroundAI
maturityframework
TransformingfinancethroughAI
HowAIleadersdriveROI
OvercomingbarrierstoAIusage
Shiftsinfinancialreporting
Conclusionandkeyrecommendations
Figure6:TopAIusecasespilotedorimplementedin?nance
LeaderOther
Researchanddataanalysis
85%
46%
Frauddetectionandprevention
81%
46%
Predictiveanalysisandplanning
78%
45%
GenerativeAIforcomposingdocuments,andothercontent
75%
33%
Riskmanagementandcybersecurity
62%
27%
Administrativetasks,suchasautomatingrepetitiveprocesses
52%
27%
Performanceevaluationand/ortraining
50%
28%
Customvirtualassistants
48%
25%
Dataentryanddocumentprocessing
43%
27%
Monitoringandcomplyingwithchangingregulationsandtaxlaws
39%
19%
Trackingexpensesandtaxdeductions33%21%
Averagenumberofusecases63.6
Figure7:Portionofcompany'soverallITbudgetspentonAI-relatedactivities
16.5%
12.5%
12.6%
7.4%
NowNextthreeyears
LeaderOther
LeaderslaythegroundworkforAIsuccess
BecomingaleaderinAIrequirestheproperfinancialandhumanresources.ThatiswhyAIleadersinvestnearlytwiceasmuchasothersinenterprise-wideAIactivitiesasaproportionofITbudgets.
Overthenextthreeyears,thatpercentageofAIspendoncompany-wideactivitieswillgrowtomorethan16percentoftheITbudgetforleaders.Asothersplaycatchup,thegapbetweenthemandleaderswillnarrow.
KPMGglobalAIinfinancereport12
?2024CopyrightownedbyoneormoreoftheKPMGInternationalentities.KPMGInternationalentitiesprovidenoservicestoclients.Allrightsreserved.
Foreword
ResearchbackgroundAI
maturityframework
TransformingfinancethroughAI
HowAIleadersdriveROI
OvercomingbarrierstoAIusage
Shiftsinfinancialreporting
Conclusionandkeyrecommendations
BuildingAIskills
AIleadersensuretheyhavethetalentandskillstodriveAIinnovationinfinance.Todothis,theybuilduptheirowninternalAIresources—eitheracentralteamwithinfinanceorseparategroupswithin
eachdepartmentintheir
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