城市軌道交通客運服務(wù)英語（第二版）課件全套 韓荔 Unit 1 Reception English 接待用語-Unit 5 Disposal of Passenger？Special Affairs 乘客特殊事務(wù)處理

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTS

Part1StationReceptionEnglish接待用語Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task1.1Greetingandintroduce

問候和介紹Part1StationReceptionEnglish接待用語NewwordsandExpressionsMetro地鐵Underground地鐵（尤指倫敦）美語常用subwayconvenient

adj.實用的；便利的；方便的；省事的Itisveryconvenienttopaybycreditcard.用信用卡付款非常方便。Abicycleisoftenmoreconvenientthanacarintowns.在城鎮(zhèn)騎自行車常常比開車更方便。附近的；近便的；容易到達(dá)的Inconvenienceadj.n.不方便，麻煩，為難之處；vt.給…帶來不便，打擾NewwordsandExpressionsemployee

員工；雇員，從業(yè)員工，受雇者apersonwhoispaidtoworkforsomebodySupervisor監(jiān)督人,管理人,檢查員,督學(xué),主管人Supervise監(jiān)督,管理,指導(dǎo)Shesupervisesixgirlsintheaccountdepartment.

她在財務(wù)部門管六個女孩。Mysupervisorissodemanding(要求過分的，苛求的）.

我的頭兒苛刻極了Part1問候語(Greetings)1.PoliteExpressions:十字文明用語Hello/Hi/Goodmorning!/Goodafternoon!/Goodevening!您好！Please!請！Sorry!/I’msorry!對不起！Bye-bye!/Goodbye!再見！Thankyou!/Thanks!謝謝！2.OfferingHelp:主動提供幫助Excuseme!/Hello!/Hi!WhatcanIdoforyou?

打擾一下，有什么需要幫忙的嗎？Excuseme!/Hello!/Hi!MayIhelpyou?

打擾一下，我可以幫您些什么嗎？Excuseme!/Hello!/Hi!MayIaskyourname?

打擾一下，請問你叫什么名字？Excuseme!/Hello!/Hi!Whereareyoufrom?

打擾一下，請問你是哪里人？問候語(Greetings)問候語(Greetings)3.OfficialExpressions:正式用語英語中的問候用語非常繁多，正式的通常有：Howdoyoudo?(初次見面通常用語)Howareyou?(比較熟悉的人之間用語)Howareyougettingalongwith...?(你近來...可好?)Howareyoudoing?(您工作還順利吧?)Howiseverything?(一切還好吧?)Howisyourvacation/holiday(s)/ChristmasDay/weekend?(假期怎么樣?)

問候語(Greetings)當(dāng)今美國社會流行口語用語，大致有：

What'sup?(近來可忙?)

Hello?Hi?

What'sgoingon?(近來可好?)

Howislife?

Howisitgoing?anythingnew?

Pleasedtomeetyouagain!

TrytothinkandusePleasedesignaconversation，you’renewcomertoGuangzhouSubwayCompany.Introduceyourselftoyourworkmates，meanwhiletrytocommunicatewithyournewcolleagues.Includinggreetingsandintroducing.1.greetings2.introducingUrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task1.2Greetingandintroduce

問候和介紹Part1StationReceptionEnglish接待用語Dialogues1IntroductionNotes:PreferstoPassengerSreferstoStationStaff.P代表乘客S代表車站工作人員S:IsthisyourfirsttimevisitingGZ?

你這是第一次來廣州嗎？P:Yes.Isiteasytogetaround?

是啊，附近交通方便嗎？S:Ithinkso.Youcangetanywherebymetroorbybus.Itisconvenient.

你可以乘地鐵或者公交，都挺方便的。P:It’sreallygreatthatwe’vegotametrosystem.GZistoocrowded.

有地鐵真是太好了，廣州人太多了。S:Yes,it’salotfasterthantakingthebus.

是的，地鐵比公交車快多了。Dialogue2IntroductionS:Hello,I’mChen,anemployeeofGZMetroLine3.Nicetomeetyou！您好，我是陳，是廣州地鐵三號線的員工。很高興認(rèn)識您！P:Hello,MynameisTom.Nicetomeetyou,too.

你好，我叫湯姆，很高興認(rèn)識您！S:Whereareyoufrom?你來自哪里？P:I’mfromtheUSA.我來自美國。S:WelcometoGZ.歡迎來到廣州！P:Thankyou.It’sgreattobehere.謝謝，能到這兒太好了。S:HaveyoueverbeentoGZbefore?之前來過廣州嗎？P:Yes,Ihave./No,Ihaven’t.IamgoingtoseetheAsianeventsthistime.有/沒有,我這次是來看亞運會比賽的。S:Hopeyouenjoyyourstayhere!祝您在廣州玩得愉快！P:Thankyou！謝謝！Completethefollowingminitalks:

（完成下列小對話）1）A:Goodmorning.2）A:Howdoyoudo?3）A:Pleasetomeetyou.4）A:Iwishyouapleasantjourney.5）A:Thankyou.6）A:You’vedoneusaverygoodservice.7）A:I’msorryI’mlate.8）A:Sorrytohavekeptyouwaiting.9）A:Givemeabottleofbeer，please.10）A:Welcometoourtrain.B:Goodmorning.B:Howdoyoudo?B:Pleasetomeetyou，too.B:Thankyou.B:Notatall.B:It’sverykindofyoutosayso.B:That’sallright.B:Itdoesn’tmatter.B:OK.B:Gladtotakeyourtrain.Trytodiscuss

Howtogreetpeopleandmakeintroduction?1.Findingoutsomeone’snameExcuseme，areyou/isyourname…….?2.IntroducingyourselfHello,I‘m/mynameisJack.3.IntroducingotherpeopleThisis/I’dliketointroduceMrBrown.4.GivingoutinformationaboutotherpeopleSheisfromBeijingSubway.SheworksintheBeijingSubway.5.GreetingandrespondtogreetHowareyou?Fine,thanks./Nottoobad，thankyou.Nicetoseeyou.Nicetoseeyou,too.Trytodiscuss

Howtogreetpeopleandmakeintroduction?Exercise:Situation1

SupposeMrWangisfromHongKong.Heismeetingyouforthefirsttime.Howdoyouintroduceyourselftohim?Whatwillyoudoindifferentoccasions?ExerciseSituation2Supposeyouareastudentjustgraduatedfromcollege，whenyouapplyforajob，pleasedescribetheprocedureofself-introduction.兩個人一組，練習(xí)對話三至五分鐘。分小組進(jìn)行練習(xí)，并設(shè)計情景對話。UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task2.1GateGuidance

引導(dǎo)提示Part1StationReceptionEnglish接待用語NewwordsandExpressionselevator[‘eliveit?]n.電梯，升降梯（lift）escalator電扶梯handicapped-accessibleelevator無障礙電梯assistance[?'sist?ns]n.幫助，援助instruction[in'str?k??n]n.指令，指示；授課adjust[?'d??st]vi.

調(diào)整，校正footstep['futstep]n.腳步（聲）；足跡alight[?'la?t]vi.

下來；飛落；偶然發(fā)現(xiàn)，碰到；降落NewwordsandExpressionsturnstile閘機(jī)，（入口處）等的旋轉(zhuǎn)式柵門GateEntrygate入閘機(jī)Exitgate出閘機(jī)entrygate進(jìn)閘機(jī)；exitgate出閘機(jī)yellowsafetyline黃色安全線platformedge站臺邊；platformgap站臺間空隙nochange不設(shè)找零boundfor開往……ontheoppositeside在對面goupstairs/downstairs上樓/下樓NewwordsandExpressionsplatform站臺、月臺platform-ticketn.驗票門platformbarrier站臺柵欄platformbridge天橋platformcarn.(=flatcar)鐵路的平板車platformstep(客車)腳蹬臺階eg:Youneedtogototheoppositeplatform.

你要到對面的月臺才對。Dialogue1

Enter/ExittheGate進(jìn)/出閘機(jī)

P:Excuseme，Idon’tknowhowtogothroughthegate.

抱歉，我不知道怎么過這閘機(jī)。S:Placethecardhereandgothroughthegatefromtheleftside.

把車票放在這里，然后從左邊進(jìn)站

P:ButIbuythesinglejourneyticket.但我買的是單程票S:Insertyoursinglejourneyticketfromhereandgothroughthegatefrotheleftside.請把單程m票投入這里，從左邊出站。

Dialogue2

AskForDirection詢問位置

P:Excuseme，WhereistheZhengJiashoppingmall?請問，正佳購物廣場在哪里？S:It’snotfarfromhere.LeavethestationfromExitA.Turnleftandwalkstraightuntilyouseeabigshoppingmall.

那地方離這里不遠(yuǎn)。從A出口出去，左轉(zhuǎn)一直走，直到您看到一個大的購物廣場。P:Thankyouverymuch.ButhowcanIgettherethemostconvenient?

非常感謝，但我去那里該怎么走最方便呢？S:Walkacrosstheunderpass.It’sfive-minutewalk.

從地下通道走，需要步行5分鐘。Roleplay現(xiàn)在一些大城市正在擁有越來越多的地下鐵路，也正在擁有越來越多的外國觀光客。如果有老外或游客向你求助怎樣乘地鐵，你該怎么說呢？分小組進(jìn)行練習(xí)，并設(shè)計情景對話。Situation1SupposeyouareaMetrostationstaff，yourpartnerisvisitingto

Guangzhouforthefirsttime.Hewantstovisitafriendbysubway，buthedoesn’tknowhowtotakethesubway，youwillhelphimtotakethesubway.UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task2.2GateGuidance

引導(dǎo)提示Part1StationReceptionEnglish接待用語

Exercises1A:您服務(wù)得很好。非常感謝。B:謝謝您的夸獎。期待不久的將來再次接待您祝您回國旅途一路順風(fēng)。

A:謝謝，再見。A:Youhavedoneusaverygoodservice.Thankyouverymuch.B:It’sverykindofyoutosayso.Wearelookingforwardtohavingyouhereagaininthenearfuture.Iwishyouapleasantjourneyhome.A:Thankyou.Good-bye.

Exercises2A:請問我們的列車能準(zhǔn)時到達(dá)嗎？B:對不起，先生，恐怕不行。我們晚點20分鐘。但別擔(dān)心，我們正在趕速，很有可能準(zhǔn)點到達(dá)的。A:我可以到外面走走?B:當(dāng)然可以，但是注意不要誤了車。

A:Excuseme,butisourtrainonschedule?B:Sorry,sir.I’mafraidnot.Weare20minuteslate.Butdon’tworry.Wearerecoveringthelosttime.Recoveryisquitepossible.A:MayIgooutforawalk?B:Certainly,butmindyoudon’tmissthetrain.

Exercises3A:您好，請問我們在這里停車多長時間？

B:15分鐘。不要走遠(yuǎn)了。請留心開車鈴聲。

A:我有足夠的時間到站臺上那家商店買點吃的東西嗎？

B:只要抓緊點，我看來得及。A:Hello,howlongshallwestophere,please?B:Fifteenminutes.Don’tgofar.Payattentiontothedeparture-call.A:DoIhaveenoughtimetogotothatstoreontheplatformandgetsomefood?B:Yes,Ithinkyoudoifyougetamoveon.

II.PracticalEnglishforStationOperation

車站實用接待用語GoodMorningSir/Madam.WhatcanIdoforyou?我能幫您什么嗎?CanIhelpyou,Sir/Madam?有什么事嗎?WelcometoGuangzhouMetro.(theMetropolitanRailway地下鐵道;subway;undergroundrailway)ThisisOperationControlCentreofGuangzhouMetro.

是廣州地鐵控制中心。Thiswayplease!請走這邊！Letmeshowyouthere!讓我給您們帶路！Wouldyoupleasewaitforamoment?請稍等片刻，好嗎？Letmehelpyou.我來幫你。Wouldyoupleasegetontheelevator?請上電梯，好嗎？Thankyou!Youarewelcome!謝謝您！別客氣！Yes,please!No,thankyou!Excuseme!Ibegyourpardon,Sir/Madam.對不起！Iamsorry,Idon’tknow.Pleasestandbehindtheyellowline!

請站在黃色安全線后！PleasefollowmetotheStationControlRoom!

請跟我到站控室來。PleasewaitfortheEmergencyService,here!

請在此等候緊急服務(wù)！Pleasewaitforthenecessaryassistance!

請等候有需要的服務(wù)！Pleasestandclearofthedoor.

請小心車門。Pleasedon’tsquat,itisdangerous.

請勿蹲姿候車，這很危險。Thenexttrainwillcomeinfiveminutes.

下趟車五分鐘到。Ifyouhavesomethingdropintothetrack,pleasecontactwiththestationstaffs.

如果您有東西掉下軌道，請與車站工作人員聯(lián)系。

Takeiteasy,ithasenoughtime.

別緊張，有足夠的時間。It’sjustaroundthecorner.就在拐角附近Iwonderifyouhaveanychangeaboutyou?

您帶了零錢沒有？Youcan’tmissit.您不會找不到。Goodluckonyourtrip.一路順風(fēng)。What’sthis?Comein,please!請到我這里來！Oh,Isee!Thatisthewayout!那邊是出去的路！Allpassengersarerequestedtoleavethestationnow!

所有的乘客請現(xiàn)在離開車站！RoleplaySituation2SupposeyouareaMetrostationstaff，andyourpartnerwantstoknowtheroutefromGuangzhouCommoditiesFairExposition（廣州出口商品交易會），Makeadialogueaboutthissituation.UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task3.1AskingforTransportion

詢問交通路線Part1StationReceptionEnglish接待用語Dialogue1：

QuestionAboutTrainStation詢問列車方向Excuseme.IsthistrainboundforGuangzhouEast?

請問這是去廣州東方向的列車嗎？S:No.ThistrainisboundforXilang，pleaseboardthetrainattheoppositeside.不是，這邊是去西朗方向的列車，請到站臺的對面乘車。Ifno，GuidanceforSidePlatform對于側(cè)式站臺的指引S:No.Youwentthewrongway.Youshouldtakethetrainontheoppositeplatformoverthere.

不是的，您走錯了。您應(yīng)該到對面的站臺搭乘列車。S:Pleasegoupstairs/downstairs(tothehall)andturnleft/right.Thengoupstairs/downstairsagain.

請到上一層/下一層到站廳，然后左轉(zhuǎn)/右轉(zhuǎn)，再搭乘扶梯向上/下。Dialogue2Takethesubway

S：Excuseme，mayIhelpyou?

打攪一下,需要幫忙嗎？P：Oh，It’sveryniceofyou..WhichlineshouldItaketoTeeMall?

噢，您太好了。請問坐哪條線可以到天河城？S:TakeLine1orLine3.

坐一號線或三號線。P:Butwhichstationtochangetheline?在哪個車站換乘？S:ChangetoLine1atGongyuanQian/ChangetoLine3atKecun.

在公園前轉(zhuǎn)一號線/在客村轉(zhuǎn)三號線。P:Whichstationismostconvenienttogoshopping?

哪個車站買東西最方便？S:You’dbettergotoGongYuanQianstationorTiYuXistation.TherearesomanymallsandbigdepartmentstoresorsupermarketsasTeeMall，PARKNSHOP，JUSCO，GrandbuyDepartmentStore，XindaxinCompany.

公園前站和體育西站最方便，那里有許多大型的百貨商店和超級市場，例如：天河城、百佳、吉之島、廣百、新大新。TrytodiscussCanyoutalkmoreaboutofpublicplaces?1.railwaystation2.subwaystation3.airport4.AmusementPark5.NationLibrary6.ZOO7.Busstation

8.ShoppingplazaUrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task3.2AskingforTransportion

詢問交通路線Part1StationReceptionEnglish接待用語

Dialogue3Askfortransportion

P:GoodMorning,Sir.早上好.先生.

S:Morning.早上好.

P:IsthiswhereIcatchthetrainforthezoo?

去動物園是在這兒坐車嗎?

S:Yes.YoucantakeNo.5fromhere,butyouhavetogetoffatZooStation.

是的.你可以在這乘5號線.但是你在動物園南門下車。

P:That`salittletroublesome.

那樣有點兒麻煩.

S:Actually,ifyougotothebusstopinthenextblock,youcantakeNo.105whichwillletyourightoffinfrontofthezoo.

其實如果你走到下個街區(qū)的公共汽車站坐105路車.可以在動物園的大門口下車.

P:Maybethat'swhatI'lldo.Thanksalot.

我想我還是選擇后一種吧.謝謝您.S:You'rewelcome.

不客氣.II.PracticalEnglishforStationOperation

車站實用接待用語Pleasewritedownyourpersonalparticularsandcontacttelephonenumber,sowecangiveyouareplyafterwards.

請寫下您的個人資料和聯(lián)絡(luò)號碼，我們會稍后給您答復(fù)。Iwouldinformtheheadquarterstogiveyouareply.

我會通知總部給您答復(fù)。Pleasefollowtheinstructionofstationstaffsandleavethestationinorder.請按站務(wù)員的指示有次序地離開車站Pleaseavoidthegapbetweentheplatformedgeandthecarbody!

請避開站臺邊和車廂的空隙！Pleaseadjustyourfootstepwhenboardingandalightingthetrain!

上下車請注意腳步！

Pleasetenderexactfare!付足車費！

Pleasedon’tplaceyourfoot/feetontheseat!Youcanleavethestationbythenearestexitonyourleft-handside.

您可以在您左手邊最近的出口處離開車站。TrainforXiLangwillbearrivingatPlatform1infiveminutes.

去西朗的列車將5分鐘后在1站臺到達(dá)。Smokingisnotallowedinthestationandthetrain.車站和車上不準(zhǔn)抽煙。ThisTVMisoutofservice/outoforder/undermaintenance,pleasegotoanotherTVMtogetaSJT(singlejourneyticket).這臺自動售票機(jī)暫停服務(wù)/有故障/在維修，請到另一臺自動售票機(jī)上去購單程票。Theexitgateisoutofservice,pleasegothroughthestaff’sdoor.

出閘機(jī)暫停服務(wù)，請走員工通道。Pleasewaitforamoment,IwilllookforanotherpersontotalkwithyouinEnglish.

請等一下，我會請另外一個人用英語與您交談。Thanksforyourcooperation!多謝合作！Trytothinkanduse

Pleasedesignaconversationaboutaskingthewayandgivingdirections.1.aforeigner2.belost3.subwayline4.fromyourschooltorailwaystationUrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task4.1QuestionsFriendly

友好提問Part1StationReceptionEnglish接待用語

NewwordsandExpressionsmultipleadj.manyinnumber;involvingmanydifferent

peopleorthings

數(shù)量多的；多種多樣的n.aquantitythatcontainsanotherquantityanexactnumberoftimes

倍數(shù)carriage

aseparatesectionofatrainforcarryingpassengers（火車的）客車廂coach

car

aroadvehicle,usuallywithfourwheels,thatispulledbyoneormorehorsesandwasusedinthepasttocarrypeople（舊時載客的）四輪馬車

NewwordsandExpressionstheactorcostoftransportinggoodsfromoneplacetoanother運輸；運費movingpartofamachinethatsupportsormovesanotherpart,forexampleonatypewriter（打字機(jī)等機(jī)器上的）滑動托架thewayinwhichsomebodyholdsandmovestheirheadandbody

儀態(tài)；舉止vehicleathingthatisusedfortransportingpeopleorgoodsfromoneplacetoanother,suchasacarorlorry/truck交通工具；車輛somethingthatcanbeusedtoexpressyourideasorfeelingsorasawayofachievingsomething（賴以表達(dá)思想、感情或達(dá)到目的的）手段，工具~(forsth)distributetogivethingstoalargenumberofpeople;tosharesomethingbetweenanumberofpeople分發(fā)；分配~sth(to/amongsb/sth)tosendgoodstoshops/storesandbusinessessothattheycanbesold分銷tospreadsomething,ordifferentpartsofsomething,overanarea使散開；使分布；分散Roleplay.Workwithyourpartnertocreateadialoguebasedonthegivensituation.Situation

SupposeyouareaMetrostationstaff，andyourpartnerwantstogetaGuangzhoumapfromyou.Tellhim/herwheretogetit.UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTS

Part1StationReceptionEnglish接待用語Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task4.2QuestionsFriendly

友好提問Part1StationReceptionEnglish接待用語

UsefulSentenceandExpressions1.Wouldyoupleasewaitforamoment?

請稍等片刻，好嗎？

2.Excuseme,wouldyoupleasegivemesomeinformation?

勞駕，請問一件事好嗎？

3.Wouldyoutellmewhichstationdoyouwanttogo?

請問您要去哪個車站？4.Iwonderifyouhaveanychangeaboutyou?

您帶了零錢沒有？5.What’sthematter?

你怎么了?/你哪里不舒服嗎？

6.Wheredoesithurt?

哪里疼？7.Howlonghaveyoubeenlikethis?

像這樣有多久了？8.CanIputmyluggageatthestation?

可否將行李寄存在車站？9.CouldIhavealookatyourticket?我能看一下您的車票嗎？10.Helpustokeepthetubelitterfree.

請協(xié)助我們，保持地鐵清潔衛(wèi)生。11.Allpassengers,pleasebecarefulandstayback.

乘客注意安全，往后站。12.Pleaseretainyourticketforinspection

請保留車票待檢。13.Pleasestandclearofthedoor.

請不要站在門口。UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTS

Part1StationReceptionEnglish接待用語Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task5.1Sayinggoodbye

告別

Part1StationReceptionEnglish接待用語

告別(Farewell)有聚總有散。告別情景的設(shè)置往往并非簡單、直接地告別，常伴隨著理由、托辭等。直接的告別話語有：Goodbye!(Byebye!Bye!)拜拜！Seeyou(tomorrow)!Seeyoulater!明天見！Solong!Farewell!再見！

委婉的告別辭有：I‘’dliketosaygoodbyetoeveryone.我想和大家說再見。I‘’mafraidImustbegoingnow.恐怕我現(xiàn)在必須得走了I‘’mcallingtosaygoodbye.打電話道別。

其他帶有祝愿以及叮囑等的告別辭有：

Keepintouch!保持聯(lián)系！Haveapleasantjourney.旅途愉快。Ihopetoseeyouagain.希望能再次見到你。Let''shopewellmeetagain.希望我們再次見面。Hopetoseeyouagain.歡迎你下次再來。Dropinanytimeyoulike.隨時歡迎你來。Mindhowyougo,bye!走好啊，再見。Myregardstoyourfamily.向你的家人問好。Apleasantjourneytoyou!祝你旅途愉快！I’lllookforwardtoseeingyousoon.我期待很快見到你。Wearelookingforwardtohavingyouhereagain.我們期待在這里與你相見。Takecareofyourself,anddon''tforgettokeepintouch.自己多保重，別忘了保持聯(lián)系。Roleplay.

Workwithyourpartnertocreateadialogbasedonthegivensituation.SupposeyouareanemployeeataMetrostation,andyourpartnerwantstoknowthedeparturetimeofthefirst/lasttrainatanystationonLine1.Youcanrefertotheschedulebelow.UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTS

Part1StationReceptionEnglish接待用語Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task5.2Sayinggoodbye

告別

Part1StationReceptionEnglish接待用語Dialogue1SayingGoodbye告別

P:Well,IamafraidImustbegoingnow.TrainNo.377hasarrivedinGuangzhouEast.

恐怕我現(xiàn)在得走了，377次列車已經(jīng)到達(dá)廣州東站了。S:Yes,letmehelpyoutocarrythiscase.

好的，我來幫你提這個箱子吧。P:Oh,itisverykindofyou.你真好啊。S:Don’tmentionit.Youarewelcometocomeagain.

不足掛齒，希望您再次乘坐我們的列車。P:Surely,andIwillcomeagainnextmonth.Seeyouagain.

下個月我肯定會再來的。再見。S:Seeyounextmonthandwishyouapleasantjourney.下個月見，祝你旅途愉快。ExerciseC.Fillintheblankswiththewordsorphrasesgiveninthebox.Thenreadoutthedialoguewithyourpartner.Susan:Excuseme,officer.Canyouhelpme？Policeman:Sure.Susan:CanyoutellmehowtogettoPeople’sSquare？Policeman:Youcantakethe______________.stopsacrossfigureoutsubwaydirectionExerciseSusan:Oh,Ijustcan’t______________thesubwaysystematall.AssoonasIgoundergroundIlosemysenseof_____.Policeman:Butit’seasytogettoPeople’sSquarefromherebythesubway.YoutakeLine2andit’sonly5________.Susan:Okay,doyouknowwherethenearestsubwaystationis？Policeman:Goeastalongtheroadandturnrightatthefirsttrafficlights.It’s______________thestreet.Susan:Thanksalot.Policeman:You’rewelcome.

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語

Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task1.1TicketInquiry購票問詢Part2TicketAffairs

票務(wù)事務(wù)How

tobuyaticket如何購票

Payfortheexactfare補(bǔ)足票價ExpressionsPhrasesWordsandPhrasesThefollowingtypesofsubwayticket:地鐵車票種類:SingleJourneyTicket單程票StoredValueTicket儲值票YangChengTongCard羊城通StoredValueTicketforMiddle＆PrimarySchoolStudents中小學(xué)生儲值票SeniorCitizenStoredValueTicket老年人儲值票SeniorCitizenFreeTicket老年人免費票TouristSouvenirTicket紀(jì)念票ExerciseIdentifythepicturesbelow.Matchthemwiththewordsinthebox.1.singleride/journeyticket2.touristsouvenirticket3.publictransportationcard4.one-dayticket5.personalizedcards6.nonstandard/irregular-