制程控制方法

匯編:***

日期:2008.12.30質(zhì)量控制方法質(zhì)量意識培訓(xùn)課程內(nèi)容提高質(zhì)量意識品質(zhì)管理八大原則QC七大手法質(zhì)量意識培訓(xùn)為什么要質(zhì)量意識？觀念思維行為習慣結(jié)果質(zhì)量意識培訓(xùn)-概念1%不良的品質(zhì)水準代表什麼意義？99%還是不夠好每小時有20﹐000郵件丟失每天有15分鐘飲用不淨水每周有5﹐000手術(shù)錯誤主要機場每天至少有4次事故每年有200﹐000藥物處方錯誤每月有七天停電質(zhì)量意識培訓(xùn)-概念糾正-為消除已發(fā)現(xiàn)的不合格所采取的措施。糾正措施-為消除已發(fā)現(xiàn)的不合格或其他不良情況的原因所采取的措施。預(yù)防措施-為消除潛在的不合格或其他潛在不良情況的原因所采取的措施。練習題把下列三項概念與對應(yīng)的效果進行連線糾正防患于未然糾正措施把錯誤的事情解決預(yù)防措施避免再發(fā)生品質(zhì)觀念的演進質(zhì)量是檢查出來的質(zhì)量是生產(chǎn)出來的質(zhì)量是設(shè)計出來的質(zhì)量是管理出來的質(zhì)量是習慣出來的全面檢查制程控制質(zhì)量保證全面質(zhì)量管理質(zhì)量獎2000198019601940質(zhì)量演變之路2010統(tǒng)計制程(SPC)ISO9000系統(tǒng)TQM系統(tǒng)品質(zhì)政策-質(zhì)量方針DoTheRightThingsDoTheThingsRightDoTheThingsRightFirstTime做對的事情把事情做對第一次就把事情做好生產(chǎn)制程PROCESSINPUTOUTPUT生產(chǎn)制程-”三不”控制輸入-不接受不良控制過程-不制造不良控制輸出-不輸出不良品質(zhì)管理八大原則以顧客為中心組織識別客戶要求明確顧客需求提供顧客所需產(chǎn)品顧客確立目標確立良好溝通顧客滿意測量評價處理好與顧客間關(guān)系獲得利潤品質(zhì)管理八大原則VOCVOMVODVOEVOPVOC樹立正確的內(nèi)部客戶的觀念:供應(yīng)商(Vendor)IQCPDQA(IPQC/OQC)客戶(Customer)品質(zhì)管理八大原則方針目標顧客需求整合力量最高管理者領(lǐng)導(dǎo)作用充份考慮各方需求;規(guī)劃遠景目標，建立方針/目標;營造良好環(huán)境氛圍;提供所需資源;承認績效，激勵員工。品質(zhì)管理八大原則ISO9000基層領(lǐng)導(dǎo)層了解顧客需求了解方針目標明確職責權(quán)限主動評估業(yè)績提高工作積極性全員參與品質(zhì)管理八大原則過程1過程2輸出/入輸入輸出過程方法QMSACTIONPLANCHECKDO品質(zhì)管理八大原則了解客戶需求產(chǎn)品設(shè)計過程開發(fā)進料檢驗過程控制成品檢驗客戶溝通不合格分析產(chǎn)品認可產(chǎn)品審核過程審核體系審核過程方法品質(zhì)管理八大原則系統(tǒng)的管理方法顧客的需求和期望確定過程職責確定過程測量方法確定改進方向?qū)嵤└倪M質(zhì)量方針質(zhì)量目標評價改善效果監(jiān)控改進效果評審改進措施確定后續(xù)措施IPDCA品質(zhì)管理八大原則持續(xù)改進優(yōu)質(zhì)企業(yè)客戶滿意PDCAPDCAPDCA品質(zhì)管理八大原則基于事實的決策方法競爭對手信息客戶期望統(tǒng)計技術(shù)分析真實有用信息正確決策管理信息顧客滿意分析的重要原則以數(shù)據(jù)與信息分析為基礎(chǔ),以事實為導(dǎo)向的判斷準則!品質(zhì)管理八大原則互利的供方關(guān)系供方原材料組織產(chǎn)品客戶滿意$$練習隨堂測驗現(xiàn)在每人發(fā)一張白紙，請寫出ISO9000的質(zhì)量管理八大原則中的六項。魚骨圖柏拉圖柏拉圖(實例)直方圖管制圖計量型數(shù)據(jù)X-R均值和極差圖計數(shù)型數(shù)據(jù)Pchart不良率管制圖X-δ均值和標準差圖nPchart不良數(shù)管制圖X-R中位值極差圖Cchart缺點數(shù)管制圖X-MR單值移動極差圖Uchart單位缺點數(shù)管制圖散布圖散布圖總結(jié)魚骨追原因查檢集數(shù)據(jù)柏拉抓重點直方顯分布散布看相關(guān)管制找異常層別作解析1.“連問五次WHY”并非什么妙法,不過一再追問為什么?就可以避免表面現(xiàn)象,而深入系統(tǒng)根本原因,也可避免其它問題.所以若能解決問題的根本原因,許多相關(guān)的問題就會迎刃而解2.一件沒有預(yù)料的事情可能引起故障，一個長久被忽視的問題可能導(dǎo)致一次危機-----明茨伯格(加拿大管理學(xué)家）根本系統(tǒng)解決問題的辦法-5W分析法

100100+(100x1%)=101101+(101x1%)=102.01102.01+(102.01x1%)=103.03103.03+(103.03x1%)=104.06104.06+(104.06x1%)=105.10105.10+(105.10x1%)=106.15106.15+(106.15x1%)=107.21107.21+(107.21x1%)=108.28108.28+(108.28x1%)=109.37109.37+(109.37x1%)=110.46110.46+(110.46x1%)=111.57111.57+(111.57x1%)=112.68112.68+(112.68x1%)=113.81113.81+(113.81x1%)=114.9516114.95+(114.95x1%)=116.1017116.10+(116.10x1%)=117.2618117.26+(117.26x1%)=118.4319118.43+(118.43x1%)=119.6120119.61+(119.61x1%)=120.8121120.81+(120.81x1%)=122.0222122.02+(122.02x1%)=123.2423123.24+(123.24x1%)=124.4724124.47+(124.47x1%)=125.7225125.72+(125.72x1%)=126.9726126.97+(126.97x1%)=128.2427128.24+(128.24x1%)=129.5328129.53+(129.53x1%)=130.8229130.82+(130.82x1%)=132.1330132.13+(132.13x1%)=133.45每天進步一點點，最終會進步一大步46154.93+(154.93x1%)=156.4847156.48+(156.48x1%)=158.0548158.05+(158.05x1%)=159.6349159.63+(159.63x1%)=161.2350161.23+(161.23x1%)=162.8451162.84+(162.84x1%)=164.4752164.47+(164.47x1%)=166.1153166.11+(166.11x1%)=167.7754167.77+(167.77x1%)=169.4555169.45+(169.45x1%)=171.1456171.14+(171.14x1%)=172.8657172.86+(172.86x1%)=174.5858174.58+(174.58x1%)=176.3359176.33+(176.33x1%)=178.0960178.09+(178.09x1%)=179.8731133.45+(133.45x1%)=134.7832134.78+(134.78x1%)=136.1333136.13+(136.13x1%)=137.4934137.49+(137.49x1%)=138.8735138.87+(138.87x1%)=140.2636140.26+(140.26x1%)=141.6637141.66+(141.66x1%)=143.0838143.08+(143.08x1%)=144.5139144.51+(144.51x1%)=145.9540145.95+(145.95x1%)=147.4141147.41+(147.41x1%)=148.8942148.89+(148.89x1%)=150.3843150.38+(150.38x1%)=151.8844151.88+(151.88x1%)=153.4045153.40+(153.40x1%)=154.9342天，讓你成長50%!每天進步一點點，最終會進步一大步76208.83+(208.83x1%)=210.9277210.92+(210.92x1%)=213.0378213.03+(213.03x1%)=215.1679215.16+(215.16x1%)=217.3180217.31+(217.31x1%)=219.4881219.48+(219.48x1%)=221.6882221.68+(221.68x1%)=223.8983223.89+(223.89x1%)=226.1384226.13+(226.13x1%)=228.3985228.39+(228.39x1%)=230.6886230.68+(230.68x1%)=232.9887232.98+(232.98x1%)=235.3188235.31+(235.31x1%)=237.6789237.67+(237.67x1%)=240.0490240.04+(240.04x1%)=242.4461179.87+(179.87x1%)=181.6762181.67+(181.67x1%)=183.4963183.49+(183.49x1%)=185.3264185.32+(185.32x1%)=187.1865187.18+(187.18x1%)=189.0566189.05+(189.05x1%)=190.9467190.94+(190.94x1%)=192.8568192.85+(192.85x1%)=194.7869194.78+(194.78x1%)=196.7370196.73+(196