2025年英語溝通能力考核要點試題及答案

2025年英語溝通能力考核要點試題及答案姓名：____________________

一、多項選擇題（每題2分，共20題）

1.Thefollowingsentencesareallcorrectexpressionsof"I'msorry."Whichonesareincluded?

A.Iapologize.

B.Iregret.

C.I'msorrytohearthat.

D.I'msorryfortheinconvenience.

2.Whichofthefollowingphrasesisusedtoshowconcernforsomeone'shealth?

A.Howareyoudoing?

B.What'sthematterwithyou?

C.Ihopeyoufeelbettersoon.

D.Youlooktired.

3.Inabusinessemail,whichofthefollowingsubjectsismostappropriateforafollow-upemailafterameeting?

A.MeetingRecap

B.ActionItems

C.Follow-UponMeeting

D.MeetingSummary

4.Whenwritingabusinessreport,whichofthefollowingsectionsistypicallyincluded?

A.Introduction

B.Methodology

C.Conclusion

D.Alloftheabove

5.Whichofthefollowingisacommongreetingusedinabusinessletter?

A.Bestregards

B.Sincerely

C.Yourstruly

D.Alloftheabove

6.Whenrespondingtoacustomercomplaint,whichofthefollowingisaneffectivewaytostarttheresponse?

A.Weunderstandyourconcern.

B.Weapologizefortheinconvenience.

C.Thankyouforbringingthistoourattention.

D.Alloftheabove

7.Inabusinesspresentation,whichofthefollowingisanappropriatewaytoconclude?

A.Thankyouforyourattention.

B.Ihopethisinformationhasbeenhelpful.

C.Anyquestions?

D.Alloftheabove

8.Whichofthefollowingisagoodwaytointroduceanewproductinabusinessemail?

A.Weareexcitedtoannouncethelaunchofournewproduct.

B.Webelievethisnewproductwillbeagame-changerforourcustomers.

C.Pleasefindattachedthedetailsofournewproduct.

D.Alloftheabove

9.Whenschedulingameeting,whichofthefollowingisanappropriatewaytoconfirmthedateandtime?

A.Ihopethisdateandtimeworkforyou.

B.Pleaseconfirmifthisdateandtimearesuitableforyou.

C.Ihavesentyouthemeetingdetailsviaemail.

D.Alloftheabove

10.Whichofthefollowingisagoodwaytoexpressappreciationinabusinessletter?

A.Thankyouforyourtimeandconsideration.

B.Weappreciateyoursupport.

C.Wearegratefulforyourbusiness.

D.Alloftheabove

11.Inabusinessproposal,whichofthefollowingsectionsistypicallyincluded?

A.ExecutiveSummary

B.CompanyBackground

C.Product/ServiceDescription

D.Alloftheabove

12.Whichofthefollowingisacommonclosingphraseusedinabusinessemail?

A.Bestregards

B.Sincerely

C.Regards

D.Alloftheabove

13.Whenwritingabusinessreport,whichofthefollowingisanappropriatewaytointroduceanewtopic?

A.Let'sstartwiththeintroduction.

B.Movingontothenexttopic.

C.Now,let'sdiscussthefollowingpoint.

D.Alloftheabove

14.Whichofthefollowingisagoodwaytoaddressagroupofpeopleinabusinesspresentation?

A.Ladiesandgentlemen

B.Goodmorning,everyone

C.Welcometoourpresentation

D.Alloftheabove

15.Inabusinessemail,whichofthefollowingisanappropriatewaytoapologizeforamistake?

A.Iapologizefortheoversight.

B.Pleaseacceptmysincerestapologies.

C.Iregrettheerror.

D.Alloftheabove

16.Whichofthefollowingisacommonwaytoexpressenthusiasminabusinessletter?

A.Wearethrilledtoofferthisopportunity.

B.Weareexcitedaboutthepotentialofthispartnership.

C.Weareeagertoworkwithyou.

D.Alloftheabove

17.Whenwritingabusinessreport,whichofthefollowingisanappropriatewaytosummarizethemainpoints?

A.Inconclusion,thekeypointsare...

B.Tosummarize,themainfindingsare...

C.Overall,thereporthighlights...

D.Alloftheabove

18.Whichofthefollowingisagoodwaytoaddressasuperiorinabusinessletter?

A.DearMr.Smith

B.ToWhomItMayConcern

C.DearSir/Madam

D.Alloftheabove

19.Inabusinesspresentation,whichofthefollowingisanappropriatewaytointroduceanewslide?

A.Let'smoveontothenextslide.

B.Now,wewilldiscussthefollowingpoint.

C.Pleaseturntothenextslide.

D.Alloftheabove

20.Whichofthefollowingisacommonwaytoexpressgratitudeinabusinessemail?

A.Thankyouforyourassistance.

B.Weappreciateyourhelp.

C.Wearegratefulforyoursupport.

D.Alloftheabove

二、判斷題（每題2分，共10題）

1.Itisconsideredappropriatetouseslanglanguageinaformalbusinessemail.(

)

2.Abusinesslettershouldalwaysbewritteninapassivevoice.(

)

3.Whenreplyingtoacustomer'squery,itisessentialtouseaformaltoneregardlessofthecustomer'sformality.(

)

4.Itisacceptabletoincludeapersonalanecdoteinabusinessreporttomakeitmoreengaging.(

)

5.Itisadvisabletousea"cc"fieldinanemailtokeeptherecipientinformedaboutthecommunication.(

)

6.Theuseofjargonisdiscouragedinbusinesscommunicationtoensureclarity.(

)

7.Inabusinessmeeting,itisimportanttoaddressallparticipantsbytheirfirstnames,asthisfostersafriendlyatmosphere.(

)

8.Itisappropriatetosendafollow-upemailafteraface-to-facemeetingtosummarizethekeypointsdiscussed.(

)

9.Whenwritingabusinessreport,itisnecessarytoincludeallthedataandgraphs,eveniftheyarenotdirectlyrelevanttothemaintopic.(

)

10.Abusinesslettershouldalwaysbesignedwiththesender'sname,title,andcontactinformation.(

)

三、簡答題（每題5分，共4題）

1.Explaintheimportanceofclearandconcisecommunicationinabusinesssetting.

2.Describethedifferencebetweenactiveandpassivevoiceinbusinesswritingandprovideanexampleofeach.

3.Discusstheroleofnon-verbalcommunicationinbusinessmeetingsandgiveanexampleofhowitcanimpacttheoutcomeofameeting.

4.Howcanoneeffectivelyhandleadifficultconversationwithaclientorcolleagueinaprofessionalmanner?

四、論述題（每題10分，共2題）

1.Writeanessayonthesignificanceofculturalawarenessininternationalbusinesscommunicationandhowitcanleadtomoreeffectivenegotiationsandrelationships.

2.Discusstheimpactoftechnologyonbusinesscommunicationandhowithaschangedthewaycompaniesinteractwiththeirclients,colleagues,andpartners.Provideexamplesofhowtechnologyhasfacilitatedbettercommunicationinthebusinessworld.

試卷答案如下：

一、多項選擇題（每題2分，共20題）

1.A,B,C,D

2.A,B,C

3.C

4.A,B,C

5.A,B,C

6.A,B,C

7.A,B,C

8.A,B,C

9.A,B,C

10.A,B,C

11.A,B,C

12.A,B,C

13.A,B,C

14.A,B,C

15.A,B,C

16.A,B,C

17.A,B,C

18.A,B,C

19.A,B,C

20.A,B,C

二、判斷題（每題2分，共10題）

1.×

2.×

3.√

4.×

5.√

6.√

7.×

8.√

9.×

10.√

三、簡答題（每題5分，共4題）

1.Clearandconcisecommunicationiscrucialinabusinesssettingbecauseitensuresthatmessagesareunderstoodquicklyandaccurately,leadingtomoreefficientdecision-making,reducedmisunderstandings,andimprovedproductivity.

2.Activevoiceisdirectandemphasizesthesubjectperformingtheaction,whilepassivevoiceemphasizestheactionbeingperformedonthesubject.Exampleofactivevoice:"WewilldeliverthereportbyFriday."Exampleofpassivevoice:"ThereportwillbedeliveredbyFriday."

3.Non-verbalcommunicationincludesbodylanguage,facialexpressions,andgestures,whichcanconveyemotions,attitudes,andintentions.Forexample,maintainingeyecontactcanshowconfidenceandattentiveness,whileaclosedbodyposturemightindicatedefensivenessordiscomfort.