質(zhì)量作用部署.ppt

QualityFunctionDeployment，品質(zhì)功能展開，1.IntroductionofQFD，Appearance:1972，Mitsubishi，JapanDeveloping:1984，Xerox， United States qfidisplanningtoluningtouseddtofulfillcustomerexpectations.qqfisadisciplinedapproachtoproductdesign， engineering andproductionandproventhevartionofaproduct.qqfouctosessoncustercommentationsorrequirements- thevoiceofthecustomer . redcesimplementtime； Promotesteamwork； Providesdocumentation .3.ImplementationofQFD，F(xiàn)ormationofQFDteam； collectronformationofcustomerexpectation (voiceofcustomer ) collectronformationoftechnicaldescriptions (vociceoforganization )，buill analyzeandmentconclusionandosolution .4.houseofquality compositeionofhouseofquality : # left wall :客戶需求及其重要性#Ceiling:相關(guān)矩陣# RR Room:相關(guān)矩陣#Floor:工程重要性和目標(biāo)價(jià)值#RightWall:市場(chǎng)競(jìng)爭(zhēng)評(píng)估# Foundation:技術(shù)競(jìng)爭(zhēng)評(píng)估，Roof，Ceiling，RoomFloor，F(xiàn)oundation，LeftWall，RightWall symbolsusedinhouseofdvality :、 : strong 9: medium 3: weak1blank : no relationship0exampleformingthehouseoftquality : problem : thecusterwowoldlichtohave esecurivebiledthehuseofqitityitionothowoullingthecustomerexpectations .Solution:collecolenformat b.Goodcolor； (美麗) c.Fulltaste； (味道豐富的) d.Purecaftaste(sweet ) (香味純凈的) e.Cheap (廉價(jià)的) f.Goodquantity； (量足) g.Keepingwarm.(保溫)，collectronformationofthectriceditionsaccordingly.e.g.temperaturebeforeservice； (桌子上的溫度) Caffeinepercentage； (咖啡因含量) Tasteandcomposition； (味道、成分) Density (濃度) Sweetcomposition； (香味成分) Densityofsweet； (香味濃度) Price (售價(jià)) Capacity (容量) Temperatureafterservice.(臺(tái)式機(jī)后濃度)、 fillthecustomerectricationstotheleftwallwhilethetechnicaldescriptionstchecking.using， toindicatettheinterrelationshipbetweentheleftwallandtheceiling .Filltherelationmatrix:rij=， 9000000033000000011930000000000937093700000009370309，I : sirealnumberrofcustomerexpecions，j : sirealnumberofechanilding 技術(shù)要求的重要度，合計(jì)：2.7 0.15 0.15 0 0 0 0.3=3.3，合計(jì)： 11.1，制定結(jié)論、品質(zhì)目標(biāo)或進(jìn)行品質(zhì)改善，首先從“上桌時(shí)的溫度”開始，其次是“香味成分”、“售價(jià)”、“味道成分”等。 這樣，質(zhì)量目標(biāo)的制定和改進(jìn)基本符合客戶要求。外觀設(shè)計(jì)、試點(diǎn)設(shè)計(jì)、學(xué)習(xí)指南、Whatisexperimentaldesign？ verewofsomestatisticshypothesesandttest，1.experimentalraydesign， anyexperimentthasflexibilitytomakedeschangesintheipponitivationopopercestobseretheroutresponse.theprimityarisulloasopedifentitite detertethelevelforthesevariables； determinehowtomanipulatetheservariablestocontroltheresponse .2.reviewofstatics，mean :標(biāo)準(zhǔn)設(shè)備： ifthes