質量作用部署.ppt

QualityFunctionDeployment，品質功能展開，1.IntroductionofQFD，Appearance:1972，Mitsubishi，JapanDeveloping:1984，Xerox， United States qfidisplanningtoluningtouseddtofulfillcustomerexpectations.qqfisadisciplinedapproachtoproductdesign， engineering andproductionandproventhevartionofaproduct.qqfouctosessoncustercommentationsorrequirements- thevoiceofthecustomer . redcesimplementtime； Promotesteamwork； Providesdocumentation .3.ImplementationofQFD，F(xiàn)ormationofQFDteam； collectronformationofcustomerexpectation (voiceofcustomer ) collectronformationoftechnicaldescriptions (vociceoforganization )，buill analyzeandmentconclusionandosolution .4.houseofquality compositeionofhouseofquality : # left wall :客戶需求及其重要性#Ceiling:相關矩陣# RR Room:相關矩陣#Floor:工程重要性和目標價值#RightWall:市場競爭評估# Foundation:技術競爭評估，Roof，Ceiling，RoomFloor，F(xiàn)oundation，LeftWall，RightWall symbolsusedinhouseofdvality :、 : strong 9: medium 3: weak1blank : no relationship0exampleformingthehouseoftquality : problem : thecusterwowoldlichtohave esecurivebiledthehuseofqitityitionothowoullingthecustomerexpectations .Solution:collecolenformat b.Goodcolor； (美麗) c.Fulltaste； (味道豐富的) d.Purecaftaste(sweet ) (香味純凈的) e.Cheap (廉價的) f.Goodquantity； (量足) g.Keepingwarm.(保溫)，collectronformationofthectriceditionsaccordingly.e.g.temperaturebeforeservice； (桌子上的溫度) Caffeinepercentage； (咖啡因含量) Tasteandcomposition； (味道、成分) Density (濃度) Sweetcomposition； (香味成分) Densityofsweet； (香味濃度) Price (售價) Capacity (容量) Temperatureafterservice.(臺式機后濃度)、 fillthecustomerectricationstotheleftwallwhilethetechnicaldescriptionstchecking.using， toindicatettheinterrelationshipbetweentheleftwallandtheceiling .Filltherelationmatrix:rij=， 9000000033000000011930000000000937093700000009370309，I : sirealnumberrofcustomerexpecions，j : sirealnumberofechanilding 技術要求的重要度，合計：2.7 0.15 0.15 0 0 0 0.3=3.3，合計： 11.1，制定結論、品質目標或進行品質改善，首先從“上桌時的溫度”開始，其次是“香味成分”、“售價”、“味道成分”等。 這樣，質量目標的制定和改進基本符合客戶要求。外觀設計、試點設計、學習指南、Whatisexperimentaldesign？ verewofsomestatisticshypothesesandttest，1.experimentalraydesign， anyexperimentthasflexibilitytomakedeschangesintheipponitivationopopercestobseretheroutresponse.theprimityarisulloasopedifentitite detertethelevelforthesevariables； determinehowtomanipulatetheservariablestocontroltheresponse .2.reviewofstatics，mean :標準設備： ifthes