商務(wù)禮儀常識

1、LOGOEtiquette in Business NegotiationGroup 1：董閆帥琪：董閆帥琪 袁森袁森 茹國宇茹國宇 陳宇航陳宇航IntroductionvWhat is Etiquette? Etiquette is a code of behavior that delineates expectations for social behavior according to contemporary conventional norms within a society, social class, or group. The French word tiquette, l

2、iterally signifying a tag or label, first appeared in English around 1750. WikipediaIntroductionvThe two goals of negotiations: 1.Creating strong deals2.Building good relationshipvEtiquette plays an important role in helping achieve the goals. IntroductionEtiquette is much more than just knowing whe

3、re the soup spoon goes. Etiquette means behaving yourself a little better than is absolutely essential.Manners are different all across the world respect them and be interested.IntroductionRules that allow us to interact in a civilized fashionCode of behavior that is grounded in common sense and cul

4、tural normsManners matter in the workplacevWhat Is Business Etiquette? Good EtiquettePoor EtiquetteContentsMeeting etiquettes1Dinner party etiquette2Dress Etiquette3Etiquette of signing agreement4Business Meeting Etiquette Informal MeetingBusinessMeetingFormal MeetingInformal MeetingvMeeting calling

5、 the most senior or the one with the most direct or urgent interest in the topic decide the time, place and agenda Communicate beforehand: The objective 1.The expected duration 2.Items expected to be discussed Informal MeetingvChairs responsibilities Make the purpose and time span of the meeting cle

6、ar, and preparation of documents ensure the meeting is kept as short and effective as possible appoint someone to record the proceedings and the major decisions or action pointsInformal MeetingvMeeting manners If the results of the meeting have an effect on others who were not present, inform them P

7、unctuality is a must.Formal MeetingvPreparations Handouts should be delivered at least three days prior to the meeting Dress well and arrive in good time. Always remember to switch off mobile phone.Formal MeetingvMeeting opening If there is an established seating pattern, accept it. If you are unsur

8、e, ask. Acknowledge any introductions or opening remarks with a brief recognition of the chair and other participants. When discussions are under way it is good business etiquette to allow more senior figures to contribute first.Formal MeetingvMeeting discussion Never interrupt anyone. Note what has

9、 been said and return to it later with the chairs permission When speaking, be brief and ensure what you say is relevant Always address the chair unless it is clear that others are not doing so Keep the meeting information confidential Meeting etiquettes in different cultures BrazilIndonesiaRussiaNe

10、w ZealandJapanMeeting etiquettesMeeting etiquettes in different cultures v Brazil Make appointments at least two weeks in advance. Be prepared to commit long term resources (both in time and money) toward establishing strong relationships in Brazil. Some regions have a casualness about both time and

11、 work. Meeting etiquettes in different cultures v Indonesia Be on time for any meetings and never make any comment about the meeting starting late or any person arriving late. Never stand with your back to an elderly person or a high ranking official. Always rise when your host/hostess enters the ro

12、om.Meeting etiquettes in different cultures v Russia Be on time to all business appointments. Do not expect an apology from a late Russian, and do not demonstrate any kind of attitude if your business appointments begin one or two hours late. Social events are more relaxed. It is acceptable for fore

13、igners to be 15 to 30 minutes late. Russians are known as great sitters during negotiations, this demonstrates their tremendous patience. Meeting etiquettes in different cultures v New Zealand Always be on time or early for all appointments. Punctuality is part of the culture. Maintain a reserved, f

14、ormal demeanor, especially when first meeting someone. Normal business hours are Monday Friday 8:30am-5:00pm and Saturday 9:00am-12:30pm.Meeting etiquettes in different cultures v Japan Business card Japanese give and receive business card with both hands. Present the card with the Japanese language

15、 side up. Do not write on the card. Do not put the card in you pocket or wallet. Upon receipt of the card, it is important to examine the card carefully as a show of respect. The customary greeting is the bow. If you are greeted with a bow, return with a bow as low as the one you received. The busin

16、ess card should be given after the bow.Meeting etiquettes in different cultures v New Zealand Always be on time or early for all appointments. Punctuality is part of the culture. Maintain a reserved, formal demeanor, especially when first meeting someone. Normal business hours are Monday Friday 8:30

17、am-5:00pm and Saturday 9:00am-12:30pm.Dinner party etiquettev Some details prior to commencement of the dinner party : Upon invitation (inform the host of your decision) Being time conscious (arrive on time or early) On arrival (take off your hat and overcoat) Seating (take the seat assigned by the

18、host) Getting ready to eat (do not begin to eat or drink before the host does) Communication (communicate with someone next to you) Toasting (raise your glass when the host and the guest of honor clink their glasses) Taking off your coat (dont take off your coat no matter how hot it is)Dinner party

19、etiquettev At table (pay attention to table manners) Maintain a natural sitting posture and keep proper distance between your body and the table. Try to keep the table clean while eating. Place your napkin on your lap; do not use napkin to clean your face or take food from your mouth. When cutting m

20、eat, hold the knife in your right hand and the fork in your left hand, avoid making noise. Cut the meat one piece at a time and eat it with the fork.Dinner party etiquettev At table Put the knife and fork in the plate when you finish a course. Do not use a spoon to eat; it is for soup only. Be sure

21、to sample all the food served to you. Finish the food in your plate. Do not talk when you have food in the mouth. Avoid talking to your neighbor when he or she has food in the mouth.Dinner party etiquettev Food and Drink Taboos Muslims: do not drink alcohol, not eat pork products, avoid shellfish. H

22、indus: avoid beef and pork, strict vegetarians Buddhists: strict vegetarians Knowing the fundamental element of local business protocol shows you are a serious and committed potential partner.Dinner party etiquettev Etiquette in Different Countries Brazil Argentina Indonesia JapanDinner party etique

23、ttev Brazil Midday the normal time for the main meal. A light meal is common at night, unless entertaining formally. In Brazil, restaurant entertainment prevails versus at home. If entertained in the home, it is polite to send flowers to the hostess the next day, with a thank-you note. Purple flower

24、s are extensively used at funerals, so be cautious when giving someone purple flowers. Violets are OK to give. Tipping is typically 10% in Brazil.Dinner party etiquettev Argentina Business dinners are popular and are usually held in restaurants. Tender beef and red wine are virtual national symbols.

25、 American beef and red wine compare poorly to theirs. Long meals and conversation is the norm. Crossing the knife and fork signal I am finished. When dining, keep your hands on the table, not in your lap.Dinner party etiquettev Indonesia Leaving food on your plate signifies you are impolite, so eat

26、all the food you are served. Only use your right hand for eating, when touching someone, or handling money/papers. Talking is impolite while eating dinner. Conversation is reserved for before or after the meal. Dinner party etiquettev Japan The word for toasting is kampai, pronounced kahm-pie. When

27、toasting, the glass is never left unfilled. Drinking is an important part of Japanese culture. It is a way to relieve business stress. Never pour a drink yourself; always allow someone else to do it for you. Most business entertaining is done in restaurants or bars after business hours. Often in kar

28、aoke or hostess bars. Businesswomen should not attend hostess bars.“ Let the host order the meal and pay. Business may be discussed at dinner during these events.Dress Etiquettev Formal Business Occasionv Business Casual Occasionv Casual Occasionv Dress codes in different countriesDress EtiquettevFo

29、rmal Business Occasion Both Men and Women - Should always wear a suit. Women - Should avoid wearing several pieces of jewelry - Make sure skirts are at least knee length. - Should always wear hose, and shoes with heels. Dress EtiquettevBusiness Casual Occasion Men: - Should avoid Khaki pants and “l(fā)o

30、ud print” shirts. Women: - Should consider wearing business skirts with appropriate blouses, such as silks, polyester, or rayon with attractive prints. Dress EtiquettevCasual Occasion Both Men and Women - Should choose cozy and tidy clothes.Dress EtiquettevDress Codes in Different Countries Indonesi

31、a 印度尼西亞印度尼西亞 Great Britain英國英國 France 法國法國 Egypt 埃及埃及Dress EtiquettevIndonesia Women - Should wear long-sleeve blouses and skirts that cover the knee. - Meeting in a more formal office should wear a suit with hosiery. - Limited to clothing colors that are muted or dark. Leave brightly colored clothi

32、ng at home. - Must always cover their upper arms when wearing a casual blouse.Dress EtiquettevGreat Britain Dark suits, usually black, blue, or gray, are quite acceptable. Mens shirts should not have pockets and should wear solid or patterned ties, while avoiding striped ties. Men wear laced shoes,

33、not loafers. Business women are not as limited to colors and styles as men are, though it is still important to maintain a conservative image.Dress EtiquettevFrance The French are very conscientious of their appearance. Patterned fabrics and dark colors are most acceptable, but avoid bright colors. Women should also dress conservatively. Avoiding bright or gaudy colors is recommended.Dress EtiquettevEgypt Foreigners are expected to abide by local standards of modesty. However, do not adopt native clothing. Traditional clothes on foreigners may be offensive.