精品HP公司介紹PPT模板PPT

1、 2004 hewlett-packard the information contained herein is subject to change without notice what is itil and why should i care?diane hoschlersr. itsm solution architect december 2004diane hoschlersr. itsm solution architecthp consulting & integrationdiane.916 785-0991http:/hp公司介紹ppt模板all processe

2、s and content are being transformed from physical and static to digital, mobile and virtual.the demand for is changing how the company works and organizes, buys and uses technology.horizontal, heterogeneous, networked organization. with acquisitions, need to embrace to improve connection and .hp公司介紹

3、ppt模板cio vs. ceo priority60% of ceos say it is aligned with their goals.cio management prioritiesincrease business efficiency throughit-enabled process improvementalign it and business goalsimprove internal customer satisfactioncreate competitive advantage through itcontrol it costsalign it and busi

4、ness goalsincrease business efficiency throughit-enabled process improvementcreate competitive advantage through itimprove internal customer satisfactioncontrol it costsceo management priorities for itciom a g a z i n ehp公司介紹ppt模板minimize risk:ensure security and continuity of internal business oper

5、ations, while minimizing exposure to external risk factorsmaximize return:improve business results; grow revenue and earnings, cash flow, and reduced cost of operationsimprove performance:improve business operations performance end-to-end across the enterpriseincrease customer and employee satisfact

6、ionincrease agility:enable the business organization and operations to adapt to changing business needshp公司介紹ppt模板defining, measuring and assessing “agility”easelevel of effort, cost, and risk required to introduce and support change.rangebreadth of change that can be supported or introduced.timespe

7、ed at which infrastructure changes can be implemented. hp公司介紹ppt模板“a set of related components provided in support of one or more business processes.the service will comprise of a range of configuration item types, but will be perceived by the customer and users as a self-contained, single, coherent

8、 entity.”source: a dictionary of it service management terms, acronyms and abbreviationshp公司介紹ppt模板hp公司介紹ppt模板e(cuò)ither your infrastructure determines your service leveloryour service level determines your infrastructure.hp公司介紹ppt模板how we got heretoday automating the it infrastructures abilityto adapt

9、to every business decisionemphasis:effectiveness+stability+reliability+speed +roit1990s automating the front officeemphasis:speed efficiency1980s automating the back officeemphasis:stabilityreliabilityhorizontal architecture stable, flexible, supply matches demandsilos of technologyinflexible to cha

10、nge, over-provisionedhp公司介紹ppt模板 result of years of analysis and research currently consists of 7 books providing guidance on the planning, delivery and management of quality it services to support their business. the de facto global standard of it service management best practices itil is vital! it

11、s not a question of whether youre doing it service management or not its a question of how well - or poorly - youre doing it!hp公司介紹ppt模板planning to implement service managementservice management coreservicesupportservicedeliverythebusinessthe business perspectiveapplications managementictinfrastruct

12、uremanagementthetechnologysecurity managementapplication asset managementavailable nowavailable nowavailable nowavailable nowavailable nowcoming soon!available nowhp公司介紹ppt模板certification bodies: iseb (the information systems examination board) uk exin (examination institute for information science)

13、 netherlandsavailable certification:foundation certificate entry-level multiple choice exampractitioners certificates for specific disciplines; pass in-course assessments and a case-study based multiple choice exammanagers certificate requires passing 2 three-hour essay exams after successfully pass

14、ing an accredited 10 day training course(itil accreditation demonstrates that an individual has met the standards as set by an examination certification board comprising representatives from ogc, itsmf and the examining boards.)hp公司介紹ppt模板core itil service management processesservice supportservice

15、desk*incident managementproblem managementconfiguration managementchange managementrelease managementservice deliveryservice level managementfinancial management for it servicescapacity managementit service continuity managementavailability management* service desk is a function not a processhp公司介紹p

16、pt模板source: it service management, itsmf“it services are there solely to support the business and its efficient and effective operation.” itsmf itil pocket guidehp公司介紹ppt模板integrationsimplificationstandardizationmodularity+applied consistently across:business processesapplicationsinfrastructurereduc

17、e number of elementseliminate customizationautomate changeuse standard technologies and interfacesadopt common architecturesimplement standard processesbreak down monolithic structures create reusable components implement logical architectureslink business and it connect applications and business pr

18、ocesses within & outside the enterpriseyou dont buy an adaptive enterprise. you build it. hp公司介紹ppt模板“front wheel” alignment“spectacular results” alignment“were behind you all the way” alignmentbusiness and it alignmenthp公司介紹ppt模板business and it alignmenthp公司介紹ppt模板relationship between people, p

19、rocess, and technologyhp itsm processes consist of activities to manage the it services lifecycleare the glue between: people and management technologyit services and it infrastructurepeopleexecute, control, and own the hp itsm processesdesign, build, integrate, and manage it servicesmanagement tech

20、nologyenables execution and control of hp itsm processesautomates provisioning and assurance of it serviceshp公司介紹ppt模板 reduced risk and implementation time lower costs increased customer satisfaction competitive advantage proven processes based on industry best practices faster time-to-market balanc

21、e between customer requirements and service costs transparent support of business processes measurable, well-defined services management of customer expectations continuous improvement of service quality improved/strong relationships with both customers and partner providers time to be proactive bui

22、lt-in “management of change” ability to dynamically address changing business requirements with flexibility and speed (agility)because you now haveprocessprocesspeopletechnologythe right balance for successan approach that brings togetherprocess, people, and technologythrough a powerful reference mo

23、delhp公司介紹ppt模板hp itsm reference model vs3.0availability managementcontinuity managementsecurity managementcapacity managementservice-level managementchange managementfinancial managementconfigurationmanagementservice planningit business assessmentit strategy and architecture planningcustomer managem

24、entservice build and testrelease to productionoperations managementproblem managementincident and servicerequest managementhp公司介紹ppt模板its time to:demand more from it than its ever delivered before. make it prove its value, make it pay.demand a new it architecture: one that is open, modular and flexi

25、ble; one that adapts, and adapts quickly, to every it event triggered by every business decision.demand that technology yield to the disciplines of business and be subject to the same practices and return analysis as any other business decision.demand an alternative way to how it and it services hav

26、e been purchased, implemented and operated for the last two decades.demand the ultimate state of it fitness: insist that business and it be perfectly synchronized, and speed the evolution toward an adaptive enterprise.hp公司介紹ppt模板the it service management forum is the only internationally recognized and independent organization dedicated to it service management. it is a not-