餐廳服務(wù)常用英語PPT課件

1、1情境情境1客人進(jìn)入餐廳（已預(yù)訂）引領(lǐng)客人就坐（吸煙區(qū)）請客人就坐為客人點(diǎn)菜（介紹特色）為客人上菜為客人餐間服務(wù)為客人結(jié)賬（用信用卡）向客人道別第1頁/共44頁客人進(jìn)入餐廳客人進(jìn)入餐廳Good afternoon, Sir (MissMadam), how many of you? Hello, do you have a reservation? What would you prefer, somking or non-smoking area?l Good moring . Tow people.l Yes. Window seat.l Smoking area, thank you.第

2、2頁/共44頁 Please wait a minute. Your table will be ready soon. This way please.( Please follow me) Sir( Madam), is this table OK for you?l OK. Please quickly.l OK.l Its nice. Thank you.第3頁/共44頁 Please have a seat. What kind of tea do you want? We have Longjing, herbal tea花草茶, Oolong tea and black tea.

3、 This is our menu.( Please have a look at our menu frist.)請客人就坐請客人就坐lBlack tea. Please.l Thanks. Let me see.第4頁/共44頁為客人點(diǎn)菜為客人點(diǎn)菜 Excuse me Sir/Madam, may I have your order now? Yes, Sir. Do you like Chinese food? Our restaurant provides Shanghai cuisine( Beijing cuisine, Sichuan cuisine, Cantonese cui

4、sine粵菜, and dishes cooked in countryside style)l Yes. Could you recommend us something ?第5頁/共44頁 Our specialties are Sichuan Cuisine, would you like to have a try? If you like spice food, we have Shredded Pork with Spicy香辣 Garlic蒜 Sauce醬, Spicy Fried Chicken.l Yes. I take Spicy Fried Chicken.l Could

5、 you recommend something special?第6頁/共44頁 Fried Yellow Croaker炸黃花魚 in Squirrel Shape looks like a squirrel松鼠. It tastes sweet and sour, and it is crispy outside and tender inside.l Anything else?l Thats a good idea. 第7頁/共44頁 Would you like some soup? We have Fish Head Soup, Chicken Soup, Duck Soup,

6、Egg Soup. Excuse me, do you want anything else for your dinner( breakfast/lunch)?l Egg Soup, please.What do you want for dim sum?l Yes. Do you have dim sum點(diǎn)心點(diǎn)心? 第8頁/共44頁We have Small Steamed Bun蒸小籠包, Spring Rolls, Glutinous Rice Dumpling in Sweet Rice Wine, Shrimp Wonton蝦仁兒餛飩.l We will order Shrimp

7、Wonton, please.第9頁/共44頁 OK, Your order isWhat drink do you like, we have Maotai, Wu Liang Ye, Shui Jing Fang, Shaoxing Rice Wine, beer, fruit juiceWhich one do you like?l Beer, Tow bottles, please.That s enough/ These all right. Thank you.第10頁/共44頁Would you like to use chopsticks or knife and fork?l

8、 We use chopsticks, please.第11頁/共44頁This is your drink. Please enjoy.Would you like some ice?l Yes, thanks.This is your cold dish, please enjoy.May I serve hot dishes for you now?l OK, please.第12頁/共44頁Sorry to keep you waiting .This dish isl Thanks.Sir (Madam) .Here are all you ordered. Please enjoy

9、.第13頁/共44頁 How do you like the food?l Yes, they are all delicious.May I collect the used dishes? And this dish free from our restaurant for you. Hope you like it.l Thanks.You are welcom.第14頁/共44頁Can I help you?/what can I do for you?Sir ,this is your bill. How would you like to pay for your bill,by

10、credit card or by cash?Please sign here.l I will pay the bill.l Credit card.第15頁/共44頁Hope you had a nice dinner.Thanks. Hope you visit us again.Hope you have a good time during the World Exposition世博會.l Thank you . Bye.l I will enjoy, thanks.第16頁/共44頁第17頁/共44頁Do you have a reservation? We will arran

11、ge for you .What would you prefer, somking or non-smoking area?l Good Evening. One man.l I am afraid not.l No Smoking area, thank you.第18頁/共44頁 Please wait a minute. Your table will be ready soon. Sorry to keep you waiting for so long. Please follow me.l OK.第19頁/共44頁 Please have a seat. What kind of

12、 tea do you want? We have Longjing, herbal tea, Oolong tea and black tea.Please have a look at our menu first.n 請客人就坐請客人就坐l Longjing tea. Please.l Thanks.第20頁/共44頁l Sure. I want to order Roasted Duck, Tomato and Egg Soup and a bowl of Steamed Rice. Excuse me, Roasted Duck will about 40miuntes, is it

13、 ok? The whole duck may be too much. May I suggest a half?l Thank you. You are so kind.第21頁/共44頁 Would you like some dessert? We have cheesecake, ice cream, chocolate pudding and jelly果凍.l chocolate pudding. What drink do you like, we have red wine, white wine, both with sweet flavor or not.l Do you

14、 have soft drink?Certainly, we have Fresh Water-melon juice, Apple juice, Orange juice.l Orange juice. Thanks.第22頁/共44頁 OK, Your order isl Kinfe and fork, please.第23頁/共44頁Sorry to keep you waiting .This dish is Roasted Duck. Here are all you ordered. Please enjoy your dinner.l Thanks.I am very sorry

15、. I just talk to the chef. Your dish will be ready soon.l Excuse me, waitress. Please quickly. I will go by plane.第24頁/共44頁l Excuse me, waitress.What s the matter, Madam? I am awfully sorry, I will change one for you right now.l The soup is too salty.l Thanks.第25頁/共44頁Do you want something else when

16、 you are waiting, as a little present from our restaurant？l Thanks.Here is free fruit from our restaurant for you. Please enjoy it.第26頁/共44頁Can I help you?/what can I do for you?Sir ,this is your bill. How would you like to pay for your bill, by credit card or by cash?l I will pay the bill.l Cash.l

17、Excuse me, waitress. 第27頁/共44頁The total 380RMB. Thank you.Take you 400RMB. Please wait a minute.Maam. This is your change and receipt.Thanks , but we dont take tips here.This is what we should do.l 20RMB is your tip. l Thank you for your good service.第28頁/共44頁Goodbye. We look forward to seeing you a

18、gain.Enjoy your stay in Shanghai .Hope you had a nice dinner.Thank you for your cooperation.Hope you provide good suggestions for our restaurant.l Your service is nice. I will come again.l I will, thanks. Goodbye.第29頁/共44頁第30頁/共44頁客人進(jìn)入餐廳客人進(jìn)入餐廳Good morning, Miss, how many of you?Do you have a reserva

19、tion?l Good morning . Three people.l Yes. Private Room雅間雅間.第31頁/共44頁 Please have a seat. What kind of tea do you want? Of course. How many do you need?n 請客人就坐請客人就坐l We are not used to drinking tea. Do you have mineral water? l Three , please.第32頁/共44頁 Please have a look at our menu. Ill return in a

20、few minutes to take your order. l Yes. We want to order cold dish is Sliced Boiled Chicken切片雞切片雞 , hot dish is Stir-Fried Shelled Shrimps炒蝦仁炒蝦仁 .第33頁/共44頁l We want to order more. Could you recommend some special ?l It sounds good. Ill take it.l Tow bowls of noodles.第34頁/共44頁l Excuse me. We also need

21、 Room Service.l Room 908 , an American breakfast. Thanks.l By the way, please send it before 10A.M. Would you like to order anything else?l Thats enough.第35頁/共44頁 OK, Your order isl Only knife and fork, please.第36頁/共44頁 Excuse me . This is your hot dish. Its our restaurants specialty-Stir-Fried Shel

22、led Shrimps, it tasted better with vinegar. Excuse me. This is your cold dish and mineral water. Please enjoy it. May I service hot dish for you now? l OK. Thanks.l Thanks. It tastes delicious.第37頁/共44頁 By the way. Would you like to be served separately?l Thanks. Its a good idea. Your dish is all he

23、re and the American Breakfast also has been sent to Room 908. Please enjoy.第38頁/共44頁 What can I do for you? Since you stay our hotel ,you may sign your bill. Please give me your keycard.l I will pay the bill.l Thanks . Here you are.l Excuse me, waitress. Miss ,this is your bill.Please sign the bill.第39頁/共44頁 What can I do for you?l Excuse me, waitress. l I lost my cell phone in here when I had breakfast. Could you help me look for it? Certainly. Let me ask