工作程序手冊(cè)模板

1、工作流程手冊(cè)目錄work process manual index工作流程手冊(cè)work process manualq.doc 流程q.doc process編號(hào)process no.標(biāo)題title版本rev.頒發(fā)日期issue date工程管理engineering managementq.doc-em-001外來(lái)技術(shù)資料管理technical data management from external032020.12.30q.doc-em-002技術(shù)資料數(shù)據(jù)不正確不明確的處理handling of technical manual inaccuracies and ambiguities

2、022020.12.30q.doc-em-003超出持續(xù)適航文件的修理the repair out of ica032021.09.28q.doc-em-004工具設(shè)備等效替代equivalent tools and equipment042021.06.30q.doc-em-005消耗器材等效替代equivalent of consumable material022020.12.30q.doc-em-007飛機(jī)faa ad狀態(tài)檢查aircraft faa ad status check022020.06.01q.doc-em-009faa自制件的處理faa self-fabrication

3、 parts002019.12.01q.doc-em-012客戶的工程指令customer engineering order052021.06.30q.doc-em-016caac/easa自制件的處理caac/easa self-fabricated parts002019.12.01q.doc-em-017附件faa ad狀態(tài)檢查component faa airworthiness directive (ad) status check032020.12.30q.doc-em-018附件easa ad狀態(tài)檢查component easa airworthiness directive

4、(ad) status check032021.09.28q.doc-em-019飛機(jī)easa ad 監(jiān)控aircraft easa airworthiness directive (ad) monitor022021.09.28q.doc-em-020發(fā)動(dòng)機(jī)faa ad狀態(tài)檢查engine faa airworthiness directive (ad) status check012020.06.01q.doc-em-021發(fā)動(dòng)機(jī)easa ad 狀態(tài)檢查engine easa ad status check022021.09.28q.doc-em-022飛機(jī)的稱重aircraft weig

5、hing012020.03.31q.doc-em-025在發(fā)動(dòng)機(jī)大修中的執(zhí)行ad/sb清單list of implemented ad/sb in engine overhaul maintenance002020.12.30q.doc-em-028faa der批準(zhǔn)的修理方案管理faa der approved repair scheme management002021.06.30q.doc-em-029技術(shù)支援流程technical support procedure002021.09.28生產(chǎn)控制production managementq.doc-pm-001飛機(jī)維修工作單管理air

6、craft maintenance job card management012021.09.28q.doc-pm-002工時(shí)統(tǒng)計(jì)管理man-hour statistics management procedure002019.12.01q.doc-pm-003維修計(jì)劃管理maintenance plan management012021.06.30q.doc-pm-004飛機(jī)運(yùn)行保障服務(wù)標(biāo)準(zhǔn)工時(shí)管理standard man-hour management of aircraft operation support service012021.06.30q.doc-pm-005飛機(jī)維修工作指令

7、管理aircraft maintenance job order management012021.09.28q.doc-pm-008電子化航線維修工作管理electronic line maintenance working procedures012021.06.30q.doc-pm-010飛機(jī)維修和發(fā)動(dòng)機(jī)apu、部件修理中的零附件標(biāo)識(shí)parts' status identification in aircraft maintenance, engine and apu repair, component repair002020.12.30q.doc-pm-011維修生產(chǎn)現(xiàn)場(chǎng)外來(lái)

8、人員的安全管控production on-site visitors' safety control002020.12.30q.doc-pm-012上海分公司勤務(wù)工作補(bǔ)充流程supplementary process of servicing work of shanghai branch002021.09.28航材管理material managementq.doc-mm-001航材計(jì)劃material planning032021.02.08q.doc-mm-002航材采購(gòu)material purchasing042021.06.30q.doc-mm-003航材入庫(kù)material

9、 in stock052021.09.28q.doc-mm-004航材供應(yīng)商管理aircraft material suppliers management022020.07.31q.doc-mm-005航材發(fā)料material issuing042021.06.30q.doc-mm-006航材調(diào)配material allocating032021.06.30q.doc-mm-007可用和不可用件的退庫(kù)return of serviceable & unserviceable parts042021.09.28q.doc-mm-008庫(kù)壽器材管理shelf life-limited m

10、aterial management032021.06.30q.doc-mm-009航材報(bào)廢material scrap012020.07.31q.doc-mm-010航材清點(diǎn)material stocktaking022021.06.30q.doc-mm-011航材協(xié)議及業(yè)務(wù)信函管理aviation material agreement and business letter management012020.07.31q.doc-mm-012器材送修material subcontract032021.05.10q.doc-mm-014剩余器材處置handling of surplus m

11、aterial012020.06.01q.doc-mm-015航材包裝material package022021.06.30q.doc-mm-016航材的場(chǎng)內(nèi)運(yùn)輸material internal transportation012020.07.31q.doc-mm-017器材存儲(chǔ)要求的評(píng)估m(xù)aterial storage requirement evaluation012021.09.28工具設(shè)備tool & equipment managementq.doc-te-001工具設(shè)備供應(yīng)商和外委商管理management of tools & equipment suppli

12、ers and subcontractors032021.09.28q.doc-te-002工具設(shè)備提供tools and equipment supply022021.05.10q.doc-te-003工具設(shè)備購(gòu)買purchase of tools & equipment042021.09.28q.doc-te-004工具設(shè)備自制self-made tools and equipment022020.12.30q.doc-te-005工具設(shè)備租借leasing of tools and equipment022021.09.28q.doc-te-006ate軟件管理ate softw

13、are management012020.07.31q.doc-te-007工具設(shè)備維護(hù)tool /equipment maintenance042021.09.28q.doc-te-008設(shè)備改型tools & equipment modification022021.09.28q.doc-te-009手冊(cè)改版tools & equipment change from manual revision012020.07.31q.doc-te-010工具設(shè)備的使用培訓(xùn)the training for tools & equipment usage012020.07.31q

14、.doc-te-011工具借還borrowing of tools and equipment042021.06.30q.doc-te-012工具或零部件丟失missing tools or parts042021.09.28q.doc-te-013設(shè)備的封存和啟封sealing and unsealing of tools & equipment022021.09.28q.doc-te-014設(shè)備的報(bào)廢scrap of equipment022021.05.10q.doc-te-015新計(jì)量器具的首次校準(zhǔn)initial calibration of new calibrated to

15、ols & equipment042021.06.30q.doc-te-016計(jì)量器具的內(nèi)部校準(zhǔn)internal calibration of calibrated tools & equipment042021.06.30q.doc-te-017計(jì)量器具的延期校準(zhǔn)extended calibration due date of calibrated tools & equipment032021.06.30q.doc-te-018計(jì)量器具的外部校準(zhǔn)external calibration of calibrated tools & equipment04202

16、1.09.28q.doc-te-019校驗(yàn)超差的評(píng)估assessment of the out-of-tolerance042021.06.30q.doc-te-020校準(zhǔn)周期的制定和評(píng)估calibration interval setup & assessment032021.06.30q.doc-te-021工具設(shè)備外站運(yùn)行procedure for tools & equipment management at outstation022021.06.30質(zhì)量管理quality managementq.doc-qm-001質(zhì)量手冊(cè)的管理quality manual man

17、agement032021.06.30q.doc-qm-002質(zhì)量手冊(cè)文件的編寫和修訂create and revise the quality manual document042021.09.28q.doc-qm-004適航法規(guī)、行業(yè)標(biāo)準(zhǔn)的管理management of airworthiness regulation & industry standard002019.12.01q.doc-qm-005器材檢驗(yàn)material receiving inspection072021.06.30q.doc-qm-006定檢、特種作業(yè)及其他維修能力管理the management pr

18、ocedure of base maintenance specialized service and other maintenance capability052021.09.28q.doc qm-007附件維修能力管理component maintenance capability management work process052021.09.28q.doc-qm-008航線維修及結(jié)合執(zhí)行的工作能力管理the capability management procedure of line maintenance and approved task in line maintenanc

19、e052021.09.28q.doc-qm-009特殊臨時(shí)航線維修能力管理special temporary line maintenance capacity management process022021.04.09q.doc-qm-010外站航線維修能力管理outstation line maintenance capability management process032021.06.30q.doc-qm-011維修記錄存檔procedures of the handing over maintenance records032021.02.08q.doc-qm-012維修記錄查詢

20、maintenance record query012020.07.31q.doc-qm-013維修記錄修改maintenance record modification032021.05.10q.doc-qm-014維修記錄恢復(fù)maintenance record recovery012020.07.31q.doc-qm-015質(zhì)量審核quality auditing032021.09.28q.doc-qm-016糾正措施制定、跟蹤及驗(yàn)證corrective action taken, tracing and verification052021.09.28q.doc-qm-017人員資格授

21、權(quán)管理(新增、增項(xiàng)、恢復(fù))personnel qualification authorization(new, added, restored)032021.09.28q.doc-qm-018授權(quán)批準(zhǔn)authorization approval012020.12.30q.doc-qm-019人員資格授權(quán)持續(xù)保持評(píng)估管理continuous assessment management032021.09.28q.doc-qm-020人員資格授權(quán)管理(取消、暫停)personnel qualification authorization (cancel, suspension)032021.09.2

22、8q.doc-qm-021人員資格授權(quán)管理(質(zhì)量取消、質(zhì)量暫停)personnel qualification authorization management (quality cancellation, quality suspension)022021.09.28q.doc-qm-022維修工作經(jīng)歷管理maintenance work experience022021.09.28q.doc-qm-023人員能力評(píng)估personnel competence assessment032021.06.30q.doc-qm-024人員能力評(píng)估員的選拔和批準(zhǔn)selection and approv

23、al of personnel competence assessor012020.07.31q.doc-qm-025供應(yīng)商申請(qǐng)supplier application022021.06.30q.doc-qm-026借聘人員資格管理qualification control of temporarily borrowed technical personnel022021.09.28q.doc-qm-027印章申請(qǐng)stamp application022021.06.30q.doc-qm-028客戶授權(quán)customer authorization032021.09.28q.doc-qm-029

24、caac人員執(zhí)照管理management of caac personnel license012021.06.30q.doc-qm-030異地維修能力管理maintenance at other location capability management032021.06.30q.doc-qm-032維修記錄報(bào)廢和銷毀destruction of maintenance records012020.07.31q.doc-qm-033非持證承修商申請(qǐng)non-certificated contractor application022021.06.30q.doc-qm-035維修工序外委mai

25、ntenance process contracting042021.09.28q.doc-qm-036資質(zhì)批準(zhǔn)qualification approval042021.06.30q.doc-qm-042必檢項(xiàng)目、雙檢和關(guān)鍵維修項(xiàng)目rii, dc and critical maintenance item032021.06.30q.doc-qm-044區(qū)域授權(quán)的檢查review of regional authorization022021.09.28q.doc-qm-045航線協(xié)議維修單位人員授權(quán)管理(新增、增項(xiàng)、恢復(fù)、保持)qualification authorization manag

26、ement of personnel in line maintenance agreement unit (new 、added、restored、retain)022021.09.28q.doc-qm-046航線協(xié)議維修單位人員授權(quán)管理(取消、暫停)qualification authorization management of personnel in line maintenance agreement unit (revocation, suspending)022021.09.28q.doc-qm-050印章有效性確認(rèn)stamp validity confirmation0220

27、21.06.30q.doc-qm-052發(fā)動(dòng)機(jī)/apu、部件進(jìn)廠檢查和初始檢查engine /apu /component incoming and preliminary inspection022020.12.30q.doc-qm-053發(fā)動(dòng)機(jī)apu、部件最終檢查engine /apu、component final inspection032021.09.28q.doc-qm-054飛機(jī)進(jìn)廠檢查和初始檢查aircraft incoming inspection and preliminary inspection042021.09.28q.doc-qm-055飛機(jī)大修定檢最終檢查airc

28、raft final inspection052021.06.30q.doc-qm-056過程檢查process inspection022020.12.30q.doc-qm-057區(qū)域關(guān)閉檢查area closure inspection052021.09.28q.doc-qm-058隱蔽故障檢查inspection for hidden damages032021.06.30q.doc-qm-059部件嚴(yán)重?fù)p傷處理handling of components deterioration022021.09.28q.doc-qm-060糾正措施延期/變更c(diǎn)orrective action po

29、stpone or alteration022020.07.31q.doc-qm-062相同維修任務(wù)maintenance on identical maintenance task022020.06.30q.doc-qm-063對(duì)質(zhì)量系統(tǒng)偏離的控制control on concession from quality system022021.06.30q.doc-qm-064電子簽名系統(tǒng)在維修過程中的使用use of electronic signature system in maintenance012021.09.28q.doc-qm-065機(jī)型和發(fā)動(dòng)機(jī)型號(hào)差異培訓(xùn)評(píng)估aircraft

30、 and engine type training difference assessment022021.06.30q.doc-qm-066孔探質(zhì)量管理bore-scope quality management012021.09.28q.doc-qm-067不完全維修incomplete maintenance032021.09.28q.doc-qm-068飛機(jī)放行release to service of aircraft032021.09.28q.doc-qm-069發(fā)動(dòng)機(jī)（含apu）附件放行release to service of engines (including apu), c

31、omponents and parts022021.09.28q.doc-qm-070q.doc角色管理q-doc role management012021.06.30q.doc-qm-072關(guān)鍵工作維護(hù)操作安全檢查單執(zhí)行key work maintenance operational safety checklists implementation012021.09.28q.doc-qm-073ameco授權(quán)人員的身體健康狀況評(píng)估assessment of health status of ameco authorized personnel002020.12.30q.doc-qm-076

32、計(jì)算機(jī)數(shù)據(jù)備份computer data backup012021.06.30q.doc-qm-077管理評(píng)審management review012021.06.30q.doc-qm-078質(zhì)量調(diào)查quality investigation012021.09.28q.doc-qm-079管理人員名單management personnel roster012021.09.28安全管理safety managementq.doc-sm-001安全信息管理safety information management042021.09.28q.doc-sm-002自愿報(bào)告voluntary repo

33、rting012020.07.31q.doc-sm-003不安全事件調(diào)查unsafe event investigation012020.07.31q.doc-sm-004對(duì)不誠(chéng)信人員的處罰punishment for non-integrity personnel022020.12.30q.doc-sm-005誠(chéng)信信息的監(jiān)控管理monitoring and management of integrity information012020.07.31q.doc-sm-006機(jī)載fdr和cvr設(shè)備管理fdr and cvr onboard management procedure012020.

34、07.31q.doc-sm-007質(zhì)量監(jiān)督quality supervision032021.09.28q.doc-sm-008除防冰準(zhǔn)備工作檢查de-icing/anti-icing preparations inspection012020.07.31q.doc-sm-009風(fēng)險(xiǎn)管理risk management procedures022021.06.30q.doc-sm-010安全績(jī)效管理safety performance management012020.07.31q.doc-sm-011安全培訓(xùn)safety training022021.06.30q.doc-sm-012專項(xiàng)安全

35、獎(jiǎng)勵(lì)special safety reward032021.06.30q.doc-sm-013安全隱患排查治理safety hazard identification and rectification022021.05.10q.doc-sm-014安全教育safety education012020.07.31q.doc-sm-015系統(tǒng)評(píng)價(jià)system evaluation002019.12.01q.doc-sm-016安全作風(fēng)不良行為（負(fù)面清單）認(rèn)定程序identifying procedure for safety style bad behavior002021.06.30q.doc

36、-sm-017安全質(zhì)量巡檢safety and quality periodical inspection002021.09.28q.doc-sm-018三級(jí)安全監(jiān)察three-level safety supervision002021.09.28培訓(xùn)管理training managementq.doc-tm-001年度培訓(xùn)計(jì)劃的制定annual training plan compiling022020.12.30q.doc-tm-002技術(shù)人員檔案的管理management for technical personnel achieve022020.07.31q.doc-tm-003在崗

37、培訓(xùn)（ojtr）實(shí)施管理implementation and management of on job training022020.12.30q.doc-tm-004培訓(xùn)計(jì)劃的實(shí)施管理implementation and management of training plan012020.12.30q.doc-tm-005培訓(xùn)等效認(rèn)可管理management of training equivalent recognition022020.07.31q.doc-tm-006崗位培訓(xùn)需求分析-個(gè)體變更individual training needs analysis012020.07.31q

38、.doc-tm-007崗位培訓(xùn)需求分析-整體變更overall training needs analysis012020.07.31q.doc-tm-008崗位培訓(xùn)需求分析-年度回顧annual review of training needs analysis012020.07.31q.doc-tm-009培訓(xùn)課程的管理training course management002019.12.01q.doc-tm-010培訓(xùn)教員的管理-教員授權(quán)authorization of training instructor002019.12.01q.doc-tm-011培訓(xùn)教員的管理-教員授權(quán)保持c

39、ontinuous management of training instructor012020.06.01q.doc-tm-012培訓(xùn)供應(yīng)商的管理management of external training supplier002019.12.01q.doc-tm-013公司級(jí)培訓(xùn)的管理management of company-level training022021.09.28q.doc-tm-014工具設(shè)備培訓(xùn)的管理management of tools & equipment training012020.07.31q.doc-tm-015客戶培訓(xùn)的管理managemen

40、t of customer training022021.06.30q.doc-tm-016航站培訓(xùn)的管理- 教員management of outstation training instructor012020.07.31q.doc-tm-017復(fù)訓(xùn)與更新培訓(xùn)的管理 持續(xù)性培訓(xùn)和程序手冊(cè)改版培訓(xùn)continuous training and manual /procedure revision training022021.09.28q.doc-tm-018復(fù)訓(xùn)與更新培訓(xùn)的管理 公司級(jí)專業(yè)復(fù)訓(xùn)professional technical recurrent training of comp

41、any-level012020.07.31q.doc-tm-019復(fù)訓(xùn)和培訓(xùn)更新的管理-崗位復(fù)訓(xùn)post recurrent training032021.09.28q.doc-tm-020技術(shù)資格相關(guān)的英語(yǔ)考試管理english exam related to technical qualification022021.09.28q.doc-tm-021課程有效性評(píng)估（知識(shí)和反應(yīng)層面）measurement of training effectiveness (knowledge and response assessment)002019.12.01q.doc-tm-022課程有效性評(píng)估（

42、行為層面）measurement of training effectiveness (behavior assessment)002019.12.01q.doc-tm-023地面除防冰培訓(xùn)aircraft ground deicing/anti-icing training012020.12.30廠房設(shè)施general supportq.doc-gs-001房屋與設(shè)施使用前的評(píng)估與批準(zhǔn)evaluation and approval for new housing & facility022021.06.30q.doc-gs-002房屋與設(shè)施功能變更的報(bào)批evaluation and

43、approval procedure for housing and facilities functional deviations or changes022021.06.30q.doc-gs-003計(jì)劃性維護(hù)planned maintenance of housing and facilities002019.12.01q.doc-gs-004非計(jì)劃性維護(hù)unplanned maintenance of housing and facilities002019.12.01q.doc-gs-006房屋與設(shè)施借用的評(píng)估與批準(zhǔn)assessment and approval of housing

44、 and facility borrowing002020.12.30合同管理contract managementq.doc-ms-001合同的準(zhǔn)備和實(shí)施contract preparation and implementation042021.09.28q.doc-ms-002客戶投訴customer's complaint012020.07.31航線維修line maintenance productq.doc-lp-002航線生產(chǎn)計(jì)劃管理line maintenance production planning management032021.09.28q.doc-lp-004

45、航線維修文件包的準(zhǔn)備和處理preparation and handling of line maintenance document package052021.09.28q.doc-lp-005航線維修工作單和工作指令的準(zhǔn)備和處理preparation and handling of line maintenance job card and job order042021.09.28q.doc-lp-006航線維修非例行工作記錄管理line maintenance non-routine record management022020.07.31q.doc-lp-007航線維修工時(shí)管理li

46、ne maintenance man-hour management032021.09.28q.doc-lp-008飛機(jī)勤務(wù)與維修aircraft service and maintenance002020.12.30q.doc-lp-010國(guó)際航線維修工作work of international line maintenance022021.05.10q.doc-lp-011外站維護(hù)工作work of out-station line maintenance002020.12.30q.doc-lp-012航線定檢維修工作作風(fēng)管理（僅適用于caac）base maintenance work

47、 performance management for line maintenance units (applicable to caac only)002020.12.30q.doc-lp-013上海分公司航線定檢生產(chǎn)準(zhǔn)備preparation for maintenance of shanghai branch002021.05.10定檢客艙維修base maintenance productq.doc-bp-001定檢維修計(jì)劃管理base maintenance planning management032021.06.30q.doc-bp-002定檢維修工卡的準(zhǔn)備和處理base ma

48、intenance job card preparation and handling042021.05.10q.doc-bp-003定檢維修非例行工作單的處理non-routine card handling for base maintenance032021.06.30q.doc-bp-004定檢附加非例行工作處理base maintenance additional non-routine work handling022020.07.31q.doc-bp-005定檢維修工時(shí)管理base maintenance man-hour management032020.12.30q.doc-

49、bp-007定檢維修工作作風(fēng)管理(僅適用于caac)base maintenance work performance management（applicable to caac only）012021.05.10q.doc-bp-008客艙快修的準(zhǔn)備與實(shí)施preparation and implementation of cabin quick repair002021.09.28q.doc-bp-009定檢維修首次實(shí)施工作的處理first time implementation hanlding in base maintenance002021.05.10發(fā)動(dòng)機(jī)/apu修理engine/

50、apu overhaul productq.doc-ep-001發(fā)動(dòng)機(jī)/apu修理工卡的準(zhǔn)備和處理preparation & handling of job sheetcard in engine/apu workshop052021.09.28q.doc-ep-004發(fā)動(dòng)機(jī)生產(chǎn)計(jì)劃和控制-進(jìn)廠前的準(zhǔn)備和初始工作preparation before engine incoming and initial work042021.06.30q.doc-ep-005發(fā)動(dòng)機(jī)生產(chǎn)計(jì)劃和控制-分解至故檢engine disassembly for table inspection032021.06

51、.30q.doc-ep-006發(fā)動(dòng)機(jī)生產(chǎn)計(jì)劃和控制-零件監(jiān)控parts monitoring042021.09.28q.doc-ep-007發(fā)動(dòng)機(jī)生產(chǎn)計(jì)劃和控制-裝配assemble in engine workshop032021.06.30q.doc-ep-008發(fā)動(dòng)機(jī)生產(chǎn)計(jì)劃和控制-試車、出廠檢查及放行testing, outgoing inspection and releasing in engine workshop042021.09.28q.doc-ep-009發(fā)動(dòng)機(jī)進(jìn)檢試車文件包的準(zhǔn)備和處理preparation & handling of engine incomin

52、g inspection document022021.09.28q.doc-ep-010發(fā)動(dòng)機(jī)修理工作范圍的評(píng)估和確定definition and assessment of engine work scope032021.09.28q.doc-ep-011發(fā)動(dòng)機(jī)工作文件包和移交文件包的準(zhǔn)備和處理preparation & handling of engine work document and transfer document032021.09.28q.doc-ep-013發(fā)動(dòng)機(jī)/apu修理非例行工作記錄record of non-routine work in engine /

53、apu workshop042021.09.28q.doc-ep-014非例行工作處理措施的實(shí)施和文件存檔implementation of actions and filing of non-routine work for engine /apu repair052021.09.28q.doc-ep-015發(fā)動(dòng)機(jī)開環(huán)零件修理engine open loop parts repair procedure022021.05.10q.doc-ep-016發(fā)動(dòng)機(jī)零件流程-主要零件engine parts flow-master parts032021.09.28q.doc-ep-017發(fā)動(dòng)機(jī)零件流程-小零件engine parts flow-small parts032021.09.28q.doc-ep-018發(fā)動(dòng)機(jī)零件流程-消耗類零件engine