國(guó)家開(kāi)放大學(xué)電大?？啤秶?guó)際商務(wù)禮儀》期末試題及答案試卷號(hào)：3981

1、國(guó)家開(kāi)放大學(xué)電大?？茋?guó)際商務(wù)禮儀期末試題及答案試卷號(hào):3981第一部分 判斷題30分There are fifteen statements in this section. Mark the statements True T or False F according to what you have learned in this course.1 The first rule of etiquette is to show the other people what a nice person you are.2. A genuine smile with a twinkle in yo

2、ur eye is a powerful way to communicate your willingness to meet another person.3. When people shake hands, three shakes seem to be about right, but a lingeringhandshake is necessary to indicate you are comfortable with the person.4. In a restaurant, always talk softly to your server, as if you were

3、 sharing a secret.5. It is courtesy for men but not women to give up their seals in a waiting room withlimited seating.6. Quality management practices recognize that all people are our clients.7. As soon as someone has been introduced to you, do not try to repeat his or her name.8. Try to be comfort

4、able with others no matter how they act, and try to make others comfortable in your presence.9. If you are at work sitting behind your desk when a visitor comes by, walk aroundyour desk so you are next to your visitor when you shake hands.10- Do not make a. big show of it when opening the door for a

5、nyone.11. When having a working meal, you can put your briefcase on the table.12. No matter how simple a meeting is, an agenda is imperative-13. If the driver is a woman, she should not open the door for the passengers.14. A general guide of professional dress is to wear clothes that show your perso

6、nalstyle.15. Smoking is a personal choice that does not affect other people.第二部分選擇題20分There are five questions in this section. Each question has one or more than one correct answer.Select the correct answer or answers.16. Why is lunch an excellent time to accomplish a good deal of work?A. Because y

7、ou arc away from the usual interruptions.B. Because the atmosphere in a restaurant sets a different mood.C. Because you can have the whole table to yourself in a restaurant.I. Because working while eating is a new fashion.17. In a more formal meeting, which of the following item or items should an a

8、genda identify?A- People not invited to the meeting.B. The lunch menu-C. The subject.D< People expected to speak on the issue.18. How long should a handshake last?A. Three shakes seem to be about right.B. A lingering handshake is necessary.C. Let go of your hand as quickly as possible.D. It relie

9、s on your best sense of social timing.19. How do you give your work life the quality of your personal life?A. Dress comfortably*B. Be punctual.C. Be critical.D. Offer privacy.20- Why should you repeat his or her name as soon as someone has been introduced to you?A. So that the other person feels rec

10、ognized.B. Because repeating the name helps you better remember it.C. Because you need to show the other person that you like the name.D. So that the other person knows you are talking to him or her.21. 如果規(guī)定上午8:30上班,那么幾點(diǎn)到辦公室比較適合?為什么？22. 為什么說(shuō)禮儀具有本錢效益？23. 在工作環(huán)境中,使用手機(jī)的根本禮儀是什么？24. 目光接觸有什么作用？25. 安排會(huì)議時(shí),需要

11、考慮哪些問(wèn)題？第四部分實(shí)踐題20分26. 結(jié)合你的日常觀察,說(shuō)一說(shuō)在你的工作環(huán)境中,人們是如何送、收禮物的,例如逢年過(guò)節(jié)或同事的 生日,等。結(jié)合本課程所學(xué),談?wù)勀愕目捶?。試題答案及評(píng)分標(biāo)準(zhǔn)(僅供參考)第一部分判斷題(30分)There are fifteen statements in this section. Mark the statements True (T) or False (F) according to what you have learned in this course.每題2分1. F2.T3. F4. T5. F6. T7. F8. T9. T10. T11.F12

12、. T13. F14. F15. F第二部分選擇題20分There arc five questions in this section. Each question has one or more than one correct answer.Select the correct answer or answers.每一個(gè)正確答案2分16. AB 17. CD 18. AD 19. BD 20. AB21. 答:應(yīng)該在規(guī)定的上班時(shí)間之前十五到二十分鐘到辦公室,為開(kāi)始工作做好準(zhǔn)備。利用這提前的 十幾分鐘脫大衣、倒水、擦桌子等等。這樣,不只可以按時(shí)開(kāi)始一天的工作,也不會(huì)對(duì)其他同事產(chǎn)生干擾。22

13、. 答:禮儀有本錢效益指的是禮儀提高了工作場(chǎng)所的生活質(zhì)量,有助于提高員工的工作熱情,美化 公司形象,從而在創(chuàng)造利潤(rùn)方面發(fā)揮重要作用。另一方面,負(fù)面的行為,無(wú)論是出于自私、粗心還是無(wú)知, 都有可能使一個(gè)人失去晉升的時(shí)機(jī),甚至丟掉工作。23. 答:在辦公室,要把鈴聲調(diào)成靜音或震動(dòng);在會(huì)議中,要把手機(jī)調(diào)成靜音;如有重要的電話,要 到僻靜之處接聽(tīng),防止影響其他同事的工作。24. 答:目光接觸可以表達(dá)自信、真誠(chéng)和藹意。缺乏直接的目光接觸,特別是在兩個(gè)人之間進(jìn)展交流 時(shí),可能會(huì)讓對(duì)方感到不舒服,感到給冒犯,或者感覺(jué)說(shuō)話人不夠真誠(chéng),甚至有欺騙性。25. 答:什么日期和時(shí)間對(duì)大多數(shù)人來(lái)說(shuō)是方便的？哪些人是必須參會(huì)的主要人員？哪些人是必須參 會(huì)的非主要人員？能否預(yù)定到會(huì)場(chǎng)及會(huì)場(chǎng)設(shè)施？會(huì)場(chǎng)需要哪