上海浦東威立雅自來水有限公司演示ppt

1、)12/16/2021上海浦東威立雅自來水有限公司Shanghai Pudong Veolia Water Corporation Limited2010年5月19日12/16/20212演示內(nèi)容Contents of the presentation 公司簡介General presentation of the company 2002-2009年間改進(jìn)2002 2009: Improvements)12/16/2021合同概況Contract關(guān)鍵數(shù)據(jù)Key Facts1公司簡介General presentation of the company12/16/20214合同概況Contra

2、ct股權(quán)比例(50:50) Partner (50% vs. 50%)關(guān)鍵數(shù)據(jù)Key events: 中國首次引進(jìn)外國企業(yè)負(fù)責(zé)制水、輸配及服務(wù) First time in China invited foreign investor in charge of water production, distribution and customer service 企業(yè)性質(zhì)從國有企業(yè)改為中法合資企業(yè) Legal status from State Owned Enterprises to Sino French Joint Venture 上海唯一一家股權(quán)比例為50/50合資企業(yè) 50:50 Jo

3、int Venture, only 1 in Shanghai上海水務(wù)資產(chǎn)經(jīng)營發(fā)展上海水務(wù)資產(chǎn)經(jīng)營發(fā)展公司公司Shanghai Water Assets Operation and Development Co., Ltd12/16/20215合同概況Contract服務(wù)區(qū)域：672 km2Service Area: 672 km25家自來水廠9個泵站 5 Water Treatment Plants, 9 Pumping Stations 管網(wǎng)長度： 3,793 km (diameter 75mm1,800 mm) Network: 3,793 km（管徑75mm1,800 mm）服務(wù)人口：

4、4百萬Population served: 4 million水表數(shù)量達(dá)1,067,000塊 1,067,000 water meters 4 個營業(yè)中心4 Agencies 員工總數(shù)達(dá)12251,225 employees 平均日處理能力達(dá)145立方米/天Average daily capacity:1.45 million m3/day)12/16/2021生產(chǎn)Production水質(zhì)Water quality管網(wǎng)管理、無收益水(NRW)、控制中心Network management, NRW, Control Center客戶服務(wù)Customer Service人力資源、健康與安全及培訓(xùn)

5、HR, H&S and Training技術(shù)創(chuàng)新與首創(chuàng)Innovation and initiatives22002 2009年間改進(jìn)2002 2009: Improvements12/16/202172002-2009: 增長與改進(jìn)Growth and Improvements20022009服務(wù)區(qū)域(km2)Service Area (km2)319672+110%管網(wǎng)長度(km)Network Length (km)1,9753,793+92%水表數(shù)量(塊)No. of Water Meters573,000 1,067,000+86%售水量(Mm3)Sales Volume (

6、Mm3)277393+42%12/16/20218生產(chǎn)Production5家自來水廠總處理能力達(dá)145萬立方米/天：5 water plants with daily capacity of 1.45 Mm3/d: 臨江水廠Linjiang WP: 600,000 m3/d 凌橋水廠Lingqiao WP: 400,000 m3/d 楊思水廠Yangsi WP: 250,000 m3/d 居家橋水廠Jujiaqiao WP: 100,000 m3/d 陸家嘴水廠Lujiazhui WP: 100,000 m3/d 2002-2009年間處理能力上升了25%。25% of additional

7、 productioncapacity from 2002 to 200912/16/20219生產(chǎn)Production臨江水廠擴(kuò)建工程：采用 ACTIFLO 加 TGV濾池緊湊設(shè)計增加20萬立方米/天處理能力 Linjiang WTP extension : 200,000 m3/d of additional capacity with compact technology ACTIFLO and TGV filters凌橋水廠進(jìn)水口：進(jìn)水口延長360米，確保了取水量并優(yōu)化了水質(zhì)。進(jìn)水泵站改造 Linqiao WTP intake : Extension of the water inta

8、ke by about 360m. Guaranteed water quantity and improved water quality. Reconstruction of intake pump station 居家橋水廠更新改造：水質(zhì)控制、加藥系統(tǒng)、加氯系統(tǒng)、自動化控制、電力系統(tǒng)、水泵 Jujiaqiao Renewal : Water quality control, dosing system, chlorination system, automation and control, power system, pumps錳處理：凌橋水廠、居家橋水廠、楊思水廠、陸家嘴水廠（臨江水

9、廠實(shí)施中）Mn Treatment : Linqiao WTP, Jujiaqiao WTP, Yangsi WTP, Lujiazui WTP (Linjiang WTP in progress)12/16/202110水質(zhì)Water Quality2002-2006年間全面滿足國標(biāo)GB5749-1985要求 Comprehensive compliance with GB5749-1985 regulation during 2002 2006 period為新國標(biāo)GB5749-2006實(shí)施準(zhǔn)備中In preparation for compliance with new GB5749-2

10、006 regulation 平均濁度改善Improved average turbidity 出廠水濁度從2002年0.20NTU下降到2009年0.10NTUWater Plant - 0.20 NTU in 2002 to 0.10 NTU in 2009 管網(wǎng)水濁度從2002年0.41NTU下降到2009年的0.26NTU Network - 0.41 NTU in 2002 to 0.26 NTU in 2009 錳達(dá)標(biāo)率從2002年61%上升至2009年97.83%。Manganese compliance Improved from 61% in 2002 to 97.83% i

11、n 2009改善水廠水質(zhì)在線監(jiān)測 Improved online control in water plants12/16/202111水質(zhì)Water Quality創(chuàng)建一流化驗(yàn)室，能開展新國標(biāo)GB5749-2006 全指標(biāo)分析Creation of a first-class Central Laboratory capable of analyzing all parameters of GB5749-2006 regulation自2005年起制定自控計劃調(diào)查水質(zhì)情況。Self-control plan to survey water quality since 2005 2009年采集

12、水樣數(shù)達(dá)4500個；檢測結(jié)果達(dá)9萬份。2009: 4,500 samples taken; 90,000 test results per year共設(shè)有100個管網(wǎng)水采樣點(diǎn)及25個水質(zhì)在線監(jiān)測點(diǎn)100 sampling points and 25 online water quality points in the network跟蹤涉及水質(zhì)問題客戶來電，有關(guān)水質(zhì)投訴比例大幅度下降低至0.47%。Follow-up of customers calls concerning water quality. Sharp reduction of complains to less than 0.

13、47% of the total12/16/202112管網(wǎng)管理Network Management管網(wǎng)大規(guī)模擴(kuò)展Significant expansion of the network 從2002年1975km增加至2009年的3793km。1,975 km in 2002 to 3,793 km in 2009管理軟件開發(fā)Development of management tools降低無收益水量Reduction of Non-Revenue Water2006年10月整合浦江鎮(zhèn)業(yè)務(wù)Integration of Pujiang Town in October 20062008年4月整合浦

14、東新區(qū)業(yè)務(wù)Integration of Pudong New District in April 2008管網(wǎng)長度增加92%。+ 92% network length12/16/20211312/16/202113管網(wǎng)管理Network Management建立水力模型，用于管網(wǎng)診斷、規(guī)劃及設(shè)計；建立水質(zhì)模型Implementation of Hydraulic Model of the Network for diagnostic, planning and design; development of water quality model12/16/20211412/16/202114管

15、網(wǎng)管理Network Management建立地理信息系統(tǒng)（GIS），作為地下資產(chǎn)及事件數(shù)據(jù)庫，為施工作業(yè)提供支援： Implementation of Geographic Information System (GIS) as database of underground assets, events and support for operations:管線、閥門、消防栓、水表、壓力點(diǎn)、流量計、水質(zhì)采樣點(diǎn)、滲漏點(diǎn)修復(fù)、停水管理、客戶投訴等Pipes, valves, fire hydrants, all meters, pressure points, flow meters, wat

16、er quality sampling points, leakage reparation, water cut-offs, customer complaints12/16/20211512/16/202115管網(wǎng)管理Network Management分區(qū)管理：安裝了430個電磁流量計，將管網(wǎng)分成34個水力區(qū)域。Zoning project, creation 34 hydraulic zones through the installation of 430 electromagnetic flow-meters12/16/20211612/16/202116管網(wǎng)管理Network M

17、anagement管網(wǎng)改造新方法- MOSARE（管網(wǎng)分析統(tǒng)計模塊） Implementation of new pipe network renewal method - MOSARE2007年起用的年起用的新維修工單新維修工單New reparation sheet in 200712/16/20211712/16/202117管網(wǎng)管理Network ManagementGPS技術(shù)應(yīng)用Implementation of accurate GPS technology便攜GPS Portable GPS實(shí)時動態(tài)定位RTK12/16/20211812/16/202118無收益水Non-Reve

18、nue Water管網(wǎng)中無收益水分布NRW distribution over the network產(chǎn)生無收益水主要原因Main reasons of NRW 讀表管理Meter reading management 非法用水Illegal connections 消防栓管理Fire hydrant management 漏損Leakage 有效控制措施Measures effective 水表GPS定位Meter locating by GPS 向非法用戶寄發(fā)律師信Lawyers letter to illegal user 員工激勵機(jī)制Employee motivation polici

19、es12/16/20211912/16/202119控制中心Control Center通過SCADA系統(tǒng)實(shí)現(xiàn)水廠、泵站及430個管網(wǎng)網(wǎng)點(diǎn)與控制中心間連接。Water Plant, Pumping Station and 430 network points connected to Control Center via SCADA systemGIS系統(tǒng)，水力模型 GIS, Hydraulic Model統(tǒng)一調(diào)度Centralized coordination of operations 優(yōu)化運(yùn)行指令（響應(yīng)，聯(lián)系） Optimization of operation instructions

20、 (reactivity, communication)系統(tǒng)于2004年12月投入使用System operating since December 2004集成信息系統(tǒng)（EXPO） Integrated information system (EXPO)12/16/20212012/16/202120客戶服務(wù)Customer Service客戶水表：由4個營業(yè)中心負(fù)責(zé)管理。營業(yè)中心同時還負(fù)責(zé)小型地下水表（約占總售水量37%）管理。Tap meter: Managed by 4 agencies, agencies also managed small underground meter. (

21、around 37% of total consumption)大客戶水表: 指由大客戶部管理管徑大于40mm地下水表（占總售水量50%） Big customer meter: Diameter 40mm underground meter managed by big customer department (around 50% of total consumption)12/16/20212112/16/202121客戶服務(wù)Customer Service不同用水性質(zhì)銷售情況 Water Sales in Categories用水性質(zhì)水表售水量%住宅95.01%35.02%商業(yè)/服務(wù)業(yè)

22、/行政4.14%23.63%工業(yè)0.84%17.83%轉(zhuǎn)供水0.01%6.05%其他0.00%17.47%總計100.00%100.00%12/16/20212212/16/202122客戶服務(wù)Customer Service 呼叫中心Call center A new call center of 16 positions with 30 employees (7d/7 and 24h/24) opened on 31th December 2004.Customers will be allowed to manage more and more operations without co

23、ming to our agencies. 新建呼叫中心設(shè)有16個席位，共30名員工，于2004年12月31日投入使用，為客戶提供每周7天，每天24小時全天候服務(wù)，讓客戶不必前往營業(yè)廳即可辦理各類型業(yè)務(wù)。新聯(lián)系方式：短信、電子郵件、傳真、信函等New means of contacts：SMS, Email, Fax, Letters從5條模擬線路增加到60條數(shù)字線路（2條E1線， 每條支持30路電話線） More lines from 5 Analogical lines to 60 Digital lines (2E1/3trunks each)網(wǎng)上繳費(fèi)系統(tǒng) （彈出窗口） On line

24、access to the billing system (pop-up screen)網(wǎng)上申訴On line registration of the Claims自動向技術(shù)團(tuán)隊(duì)派送工單（新網(wǎng)絡(luò)） Automatic transfer of the Service Order to the technical team（using new Network）在營業(yè)中心設(shè)置遠(yuǎn)程呼叫中心Remotes Call Centers in the Agencies采用新統(tǒng)計方法及尖端工具實(shí)現(xiàn)呼叫中心監(jiān)控。New statistics and sophisticated tools to monitor t

25、he new Call Center12/16/20212312/16/202123客戶服務(wù)Customer ServiceVIP 客戶VIP Customers 創(chuàng)建大客戶部Create Big Customer Unit8047 個大客戶（ DN 40 mm ）約占總售水量50%。 8 047 Biggest Customers (DN 40 mm) represent around 50% of the total volume of our sales.組建專門團(tuán)隊(duì)以新的專業(yè)軟件（ VIP 系統(tǒng)）負(fù)責(zé)大客戶水表管理，We have created a special team to m

26、anage those meters using a special new Software (VIP System). 為大客戶安裝無線遠(yuǎn)傳水表和GSM水表Radio and GSM meters for Big Customers為保障大客戶水表讀表質(zhì)量，著手安裝GPRS無線遠(yuǎn)傳水表。To guarantee the quality of reading of our Big Customers, have started to implement Radio Meters with GPRS transmission. 收集GPS信息，準(zhǔn)確定位大客戶地下水表GPS Informatio

27、n is being collected in order to position underground meters accurately for Big Customers. 12/16/20212412/16/202124人力資源 健康與安全 Human Resources - Health & Safety2002年11月組織健康與安全審查，查出近200個安全風(fēng)險。已實(shí)施強(qiáng)化行動計劃。General Health and Safety audit carried out in November 2002. Near 200 safety risks detected. An

28、intensive action plan has been implemented. 每年檢查健康與安全條件及行動計劃實(shí)施情況，制定修正措施Every year, review of conditions and action plan with corrective measures. 健康與安全管理系統(tǒng)：臨江水廠于2004年通過健康與安全國際標(biāo)準(zhǔn)認(rèn)證（ OSHAS18001） Health and Safety Management System: Linjiang WP was certified with the international standard for Health a

29、nd Safety (OSHAS18001) in 2004. 凌橋水廠及泵站于2006年通過OSHAS18001認(rèn)證In 2006: Linqiao WTP and Pump Stations OSHAS18001 Certification管網(wǎng)部，客服，浦茂公司于2008年通過OSHAS18001認(rèn)證 In 2008: Network Department, Customer Service and Pumao Co., OSHAS18001 Certification. 2009年員工總數(shù)達(dá)1225名 1225 Employees in 200912/16/20212512/16/202

30、125人力資源 培訓(xùn)Human Resources Training啟動技能本位培訓(xùn)項(xiàng)目Launching CBT大力推廣各類培訓(xùn)：技術(shù)、財務(wù)、健康與安全、英語、管理、IT等。Strong impulse to all trainings: technical, financial, H&S, English, management, IT目標(biāo)是受訓(xùn)員工比例達(dá)100%。Target of 100% of the employees being trained。人均培訓(xùn)時數(shù)45-50時/年/人， 2008年總培訓(xùn)時數(shù)為655,441小時。45-50 hours training /year/employee. 655,441 hours of training in 2008培訓(xùn)由本單位在當(dāng)?shù)亟M織，或由威立雅水務(wù)亞太培訓(xùn)中心統(tǒng)一安排Trainings organized locally or through VW Asia Pacific受訓(xùn)員工比例受訓(xùn)員工比例Percentage of trained employees12/16/20212612/16/202126技術(shù)創(chuàng)新Innovation過去四年所開展提