unit_8Orders and acknowledgement

1、Unit 8 (Page 170) Orders & Acknowledgement (訂貨與回復）外貿(mào)流程客戶資源客戶資源詢盤、發(fā)盤、還盤訂單定金或L/C采購訂貨、工廠安排生產(chǎn)完工、檢驗、裝箱船務訂艙（booking）拉貨物到碼頭裝船出提單出提單跟蹤貨物到貨跟蹤貨物到貨投訴投訴If a buyer is interested in the sellers letter or accepts the sellers offer,he may send out an order form or an order letter.An order is a written notificat

2、ion of purchase from buyers to sellers, demanding sellers to supply the goods and services in accordance with the order.Nowadays,many a big company uses serially-numbered books of order forms for their convenience and efficiency.Yet,in some cases,order letters are necessary due to their unique advan

3、tages. Sellers should acknowledge the receipt of orders in written form without delay.Introduction An order is a written notification of purchase from buyers to sellers, demanding sellers to supply the goods and services in accordance with the order. Nowadays, many a big company uses official printe

4、d order forms, which save time and ensure that no information maybe ignored. Sellers should acknowledge the receipt of orders in written form without delay, no matter he or she accepts or rejects them.An order may cover accurate and full descriptions of thefollowing specifics.1. Name of goods, catal

5、ogue No. and sample No. (商品名稱、目錄號碼和樣品編號）2. Price of goods, including unit price and total value. (價格包括單價和總價）3. Quality requirement, grade, model name/number and specification (質(zhì)量要求、品級、型號和規(guī)格）4. Quantity of goods (商品數(shù)量）5. Origin and material (原產(chǎn)地與使用材料）6. Weight, dimension, color and pattern (重量、尺寸、顏色、

6、式樣）7. Packing and marking （包裝和標志）8. Terms of payment（付款條件）9. Delivery requirements, including place, date, mode of transport, whether the order will be carriage paid or carriage forward, etc.（送貨須知 ，包括地點、日期、運輸方式、運費到付還是運費付訖等）10. Documents, such as Bill of Lading, Commercial Invoices,Insureance Police.

7、 （貨運 單據(jù)，比如提貨單，商業(yè)發(fā)票，保險單 等）11. Special features and others, for example, alternatives if exact goods required are not available. （特殊性能和其他注意事項，例如，如果所要的商品沒有現(xiàn)貨供應，是否同意以別的商品代替等等。）How to place an order :（訂貨信函由三部分構(gòu)成）A letter of order is composed in the following three paragraphs:1. The first paragraph is to

8、refer the buyer to the previous contact and acknowledges that you have received the order（向買方提及之前的聯(lián)系，確認收到 訂貨信）2. The second paragraph is for you to give the description in great detail of your order. It starts with the typical and standard expression Please send. The sequence of a number of items is

9、 necessary and should be clearly followed.（第二段 詳細描述訂單的細則，使用訂貨信標準的開始語言， 如：Please send.訂單條款依次按順序排列。）3.The last paragraph is to state the terms and the form of payment, the anticipated date of delivery and the mode of transport. (最后一段，說明付款 條件和方式以及裝運日期， 運輸方式）How to reply to an order :（訂單回復注意事項） 1. Answe

10、r immediately when receiving the order . 2. Repeat the date and contents of the order. 3. Say you accept/book/enter/confirm the order, if you accept the order. 4. Comment on your product and offer your cooperation. 5. Do not just say you cannot do something but give reasons and offer your assistance

11、. Order of Pillowcases and the Sellers Acknowledgement ( Letter 1 An order )a.Order of PillowcasesDear Sirs, Our Order No.1Please forward the following merchandise to us: Quantity Pattern No Catalogue No Prices 600 pillowcases 18 45 US $ 1.60 each 500 pillowcases 21 65 US $ 1.70 each (All the prices

12、 are FOB Shanghai) Delivery: During SeptemberPayment: By Letter of Credit to be opened in accordance with our agreementPacking: Usually packing in strong bales, with gunny bag cover and waterproof material.Please acknowledge this order immediately on receipt and inform definite delivery date. This o

13、rder is of no avail if it is not signed by a responsible person of our firm.Faithfully yours,(signature) John SmithNotes on Letter 11. Our Order No.1 我方一號訂單（注明訂單號碼便于查詢）2. Please forward the following merchandise to us: 請裝運以下物品 這是訂單規(guī)定的固定套語。 Pillowcase=pillow slip 枕套3. FOB： abbr. Free on Board 船上交貨價格，

14、離岸價格 cf: CIF :abbr. Cost；Insurance and Freight 到岸價格 ,抵岸價4. Letter of Credit 縮寫為：L/C信用證Notes on Letter 15.in accordance with 與一致，依照；稟承；秉承；因（according to) e.g.We should make decisions in accordance with specific conditions. 我們應當根據(jù)具體情況做出決定。 e.g. . He acted in accordance with his beliefs. 他按照自己的信念行事。6.U

15、sually packing in strong bales, with gunny bag cover and waterproof material. 按通常方法，以粗麻布袋和防水材料包裝，再用結(jié)實大包包裝成捆。 A. bale 大包； 包； 捆； 壓塊 B . gunny adj. 粗麻布袋Notes on Letter 17.Please acknowledge this order immediately on receipt and inform definite delivery date.收到此訂單之后懇請立即確認，并通知我方確 定的發(fā)貨日期。 A . acknowledge

16、v 承認；告知已收到 (確認）。 B on receipt (of) 收到.之后 e.g. On receipt of your check, we shall ship the goods immediately. 收到貴方支票后, 貨物立即便可裝運. C. definite adj確定的； 明確； 定的； 明確的 反義詞 ： indefiniteNotes on Letter 18.This order is of no avail if it is not signed by a responsible person of our firm.未經(jīng)我公司負責人簽字，此訂單無效。 A be

17、of no avail= be not available , invalid 無效的 B . responsible person 負責人Order of Pillowcases and the Sellers Acknowledgement(Letter 2 Acknowledgement of an order )Gentlemen,Thank you for your Order No.1 for pillowcases and assure you that all the items you required are in stock. We are happy that you

18、become one member of our customers.We confirm with you the following order for the pillowcases at the prices stated in your letter of December 3rd Quantity Pattern No Catalogue No Prices600 pillowcases 18 45 US $1.60 each500 pillowcases 21 65 US $1.70 each(All the prices are FOB Shanghai)Delivery: D

19、uring SeptemberPayment: By Letter of Credit to be opened in accordance with our agreementPacking: Usually packing in strong bales, with gunny bag cover and waterproof material.For the above order, we enclose our Purchase Confirmation No.216 in duplicate. Please sign and return one copy for our file

20、at your earliest convenience.We are expected to arrange the establishment of the relative Confirmed Irrevocable Letter of Credit through the bankers and shall inform us by fax as soon as it is opened.We thank you again for the above order and hope that this will lead to an enduring cooperation betwe

21、en us.Yours truly,Notes on Letter 2 1. in stock 有現(xiàn)貨的；備有現(xiàn)貨；現(xiàn)存 e.g. The store had childrens shoes in stock. 這家商店童鞋有現(xiàn)貨。 in (或 out of) stock 有（或無）現(xiàn)貨的2.We confirm with you the following order for the pillowcases at the prices stated in your letter of December 3rd 你方以12月3日信中說明的價格向我公司訂購枕套，現(xiàn)確認如下： A confirm

22、確認 B. with you 向你（確認） C. at the(a ) price 以.的價格 D. stated 陳述的，說明的，Notes on Letter 2 3.we enclose our Purchase Confirmation No.216 in duplicate. （對于以上訂單），我們隨信寄上216號購買確認書，一式兩份。 A enclose v 隨信寄上，把.裝入信封 e.g.Please return the completed form, enclosing a recent photograph. 請將填好的表格寄回，并附上近照一張。 B. Purchase C

23、onfirmation 確認書 ( to be continued )Notes on Letter 2 C. duplicate dju:plkt 復制，副本；成對，二倍（1）使重復、使加倍、使有雙份 -We have some stock left, and shall be able to meet your requirements if you wish to duplicate your last order. (2)adj.復制的，成對的，副的，完全一樣的 duplicate documents 單據(jù)副本 duplicate order 同樣價格和條件的重復訂貨(3) n.完全相

24、同的東西，復制品，副本 -We are sending you herewith our Sales Confirmation No.123 in duplicate. in duplicate (in two copies )一式2份in triplicate/ trplkt】in three fold/in three copies 一式3份in quadruplicate kwdru:plkt】 (in four copies ) 一式4份in quintuplicate kwntju:plkt 】 (in five copies) 一式5份in sextuplicate sekstju

25、:plket 】 (in six copies ) 一式6份in septuplicate septju:plkt 】 ( in seven copies) 一式7份in octuplicate ktju:plkt 一式8份in nonuplicate 一式9份in decuplicate 一式10份 Notes on Letter 23.at your earliest convenience 在你方便的時候盡早. 4. We are expected to arrange the establishment of the relative Confirmed Irrevocable Let

26、ter of Credit through the bankers and shall inform us by fax as soon as it is opened. 我方現(xiàn)在安排通過銀行開立有關(guān)保兌的不可撤銷的信用證，一經(jīng)辦 妥，即刻以電傳方式通知貴方。 A. the establishment 確立，確定，確認 B. irrevocable 不可撤銷的 C. letter of credit (縮寫為 L/C)信用證Order of Tea and the Sellers Acceptance (Letter 3 Placing an order) (P180)a. Placing A

27、n Order of TeaDear Sirs,Thank you for your speedy samples, along with the quotation for your tea of October 5th.We have made selections from the samples you sent on October 30th. We found the quality of the tea meetsour requirement and we take pleasure of placing you the order as follows, which we c

28、ommend to your immediate and best attention:200 kilograms Xihu LONGJING tea230 kilograms Shifeng LONGJING teaAs it is the first time for your goods to be introduced here, we think the relevant literatures may help promote the sales. Hope you will send us them when you are at your earliest convenienc

29、e.We shall be obliged if you will kindly let us have the shipping advice immediately after you effect shipment.Our order is subject to your acceptance of our usual terms of payment, viz.30 days after sight. If this first order proves satisfactory, we shall be happy to place further orders with you.Y

30、ours faithfully, Notes on Letter 3 1. speedy adj. happening or done quickly or without delay 迅速的；盡 快的快的，迅速的；敏捷的 e.g.We wish you a speedy recovery (= from an illness or injury) . 我們祝愿你早日康復。 a speedy reply 即時的答復2. along with:和一起一道，隨著；除以外（還）；以及；連同 e.g.Tobacco is taxed in most countries, along with alco

31、hol. 和酒一樣,煙草在多數(shù)國家都要征稅. e.g. Im sending you the book along with the material concerned. 書和有關(guān)資料一并寄上。 Notes on Letter 3 3.meet the requirements 滿足.的要求/需求 類似的表達方式還有 fulfill the demands meet the needs satisfy the requirements4. as follows 如下 e.g.The text is as follows. 原文如下。 e.g.The explanation is as fol

32、lows. 說明如下。 Notes on Letter 3 5.the relevant literatures may help promot the sales 相關(guān)的宣傳資料會有助于推銷 A relevant adj. 有關(guān)的，中肯的；相關(guān)聯(lián)的 e.g. These comments are not directly relevant to this enquiry. 這些意見與這項調(diào)查沒有直接聯(lián)系。 e.g. Do you have the relevant experience? 你有相關(guān)的經(jīng)歷嗎？ B. literature 文學；文學作品；文獻； 不可數(shù)名詞印刷品；宣傳品 e.g

33、.I am sending you literature from two other companies that provide a similar service. 我把另外兩家提供類似服務的公司的宣傳資料發(fā)給你。 Notes on Letter 3 6.We shall be obliged if you will kindly let us have the shipping advice immediately after you effect shipment. 如蒙裝運之后立即寄送裝船通知，我們將不勝感激。 A be obliged 感激，感謝（=be grateful, th

34、ankful, appreciative) e.g.I would be obliged if you could read it to us. 您若能把它讀給大家聽，我將不勝感激 e.g.Thank you very much indeed, Doctor, I am extremely obliged to you. 大夫，太感謝您了，您真是我的大恩人B. shipping advice 發(fā)貨通知書Notes on Letter 3 7.Our order is subject to your acceptance of our usual terms of payment, viz.30

35、 days after sight. 我們的訂單以貴公司接受我方通常的付款條件 為有效期，即從提單日期起30天見票付款。A. be subject to 以.為準；常遭受, 視.而定，根據(jù).而定 e.g.Carpets may be included but thatll be subject to contract. 可能有地毯，但那要依據(jù)合同。 e.g. All orders will be subject to our written acceptance. 此報盤沒有約束力。所有訂單以我方書面接受為準。B. viz. 即，就是（讀做namely）；亦即 e.g.Three subjec

36、ts must be taken, viz., English, mathematice and history. 三個科目是必修的，即英文，數(shù)學和歷史Order of Tea and the Sellers Acceptance (Letter 4 Acknowledgement of an order)(P183)b. the Sellers AcceptanceDear Sirs,We thank you very much for your kind order for our tea which we have received. It has our immediate and c

37、areful attention.You may rest assured that the tea under the order has been carefully packaged in chest to prevent damage in transit. We shall send you the shipping advice and the invoice at the time of shipment by this May.The terms of payment you suggested are acceptable, and you may rely on us to

38、 give all your orders prompt attention.Since it is the best season for tea, we hope you make full use of the opportunity. I am sure you will be pleased to collect good comments on our tea from your consumers, and build up a market for the product in your country.We hope this will lead to more consid

39、erable orders.Yours faithfully,Notes on Letter 41. It has our immediate and careful attention. 我們會予以立即而認真的辦理2. You may rest assured that the tea under the order has been carefully packaged in chest to prevent damage in transit. 請放心，該訂單項目下的茶葉已經(jīng)用專用的茶葉包裝箱細心包裝好， 以防運輸途中受損。 A. rest assured :確信無疑，放心 e.g.Yo

40、u can rest assured that we will do our best. 你放心吧，我們會盡力而為的。 e.g. But you may rest assured that the payment is guaranteed. 但是你盡可以放心，我們的付款是有保障的。 B. prevent.from.阻止.做. 防止.Notes on Letter 43.you may rely on us to give all your orders prompt attention. 你可以完全放心，我們會迅速辦理貴公司所有訂單的。 rely on 依賴；依靠；信任 e.g. You c

41、an rely on me for help. 你可指望我來幫忙。 e.g. You may rely on my early arrival. 你放心好了, 我會早到的。 e.g. You cant rely on the weather. 天氣是靠不住的。4. we hope you make full use of the opportunity. 我們希望你們能充分利用這次良機 make (full/better/good) use of 利用 e.g. We suggest that the local clinic ( should ) make better use of the

42、se medicinal herbs. 我們建議當?shù)?醫(yī)療站 更好地利用這些草藥. Notes on Letter 45.collect good comments on our tea from your consumers, and build up a market for the product in your country. 從客戶中受到好評，并在你方國內(nèi)打開市場。 A. comment (on) 意見，評論，客戶點評 e.g. Have you any comment to make about the cause of the disaster? 你對發(fā)生災難的原因有何評論？

43、e.g. She made helpful comments on my work. 她對我的工作提出了有益的意見。 B . build up 逐步建立；增進； e.g. It is easier to pull down than to build up. 拆房容易蓋房難. e.g. The students in middle schools should build up a solid foundation in English. 中學生學習英語時應打下牢固的基礎(chǔ). Notes on Letter 46. considerable adj. 相當?shù)模?相當； 相當大 (多） cf. c

44、onsider v 考慮 considerate adj.體貼的，提別人著想的 considering prep 鑒于，考慮到 considered adj. 深思熟慮的 consideration n 體貼，考慮 周到ExercisesI.Choose the best answer to complete each of the following sentences.1. We confirm exchange of letters _ the subject article. A. to regard B. regarded C. regarding2. We are pleased to _ business only on these terms.A. transact B. transaction C. transacting